I was a tata docomo user at first, so in order to change the number (Mnp) to vodafone, the near by retailer asked me to opt for a postpaid connection which is definitely irrelevant (May be commissions on postpaid connections are higher). They asked me that only after 4 months o[censored]sing postpaid connection will i be able to change it to prepaid connection.
It is now 5 months. I went to the same nearby store (Vodafone mini store :address: kumar enterprise, kumar enterprise a-09/4 (S), a-9 kalyani nadia in ward no 15 ps kalyani -741235, kalyani, west bengal 741235).
They stated me i have to visit some other retailer which is around 40 km away from my home.
This is really frustrating. I am working lady and for me, it is totally hectic now. I thought of chosing a better competitor service provider in the market who does provide good services.
I want the team to escalate it asap. I want a prepaid connection and would request you to escalate it as soon as possible. I am not ready to visit a store which is 40 km away from my stay.in that case, i would be bound to escalate it further.
Requesting team to investigate regarding why the vodafone mini store employees forced me to take postpaid connection when there was an option for prepaid connection. I was using tata docomo and for mnp to vodafone, i believe postpaid connection is not required. But i was provided wrong information and i want strict action to be taken on this retailer. Moreover, i want a compensation from vodafone team for the loss. I have been suffering for months, paying monthly postpaid connection bill which does not make any sense
Vodafone India customer support has been notified about the posted complaint.
Jan 31, 2018
Updated by Shreyasi12 I would be complaining to The Telecom Regulatory Authority Of India(TRAI) for providing false information.
I was using a prepaid Tata Docomo connection but Vodafone Mini Store has provided incorrect information to a customer, which is unfair. I was asking the Vodafone employee for providing prepaid connection as I was trying to port my Tata Docomo connection to Vodafone connection. I had to pay more than Rs 250 for last four months which was not economical. Vodafone Store is 40 km away from my stay and the team has asked me to visit the store and not a mini store now. I am a female working lady and for me it is not at all possible to visit a place which is 40 km away from my stay. First of all, I would request you to compensate on the harassment that I had faced because of improper information and literally worst service provided.
I am working and for me, I don't know when will I be able to visit a Vodafone store in order to change it to prepaid. If required, send Vodafone Team to my home address, do necessary actions and provide a prepaid sim. And in case if are not able to help me out, compensate for the loss. For me paying Rs 250 or more does matter each month which is totally frustrating now.
Jan 31, 2018
Updated by Shreyasi12 This is really ridiculous. I was using prepaid tata docomo. I wanted to Port to Vodafone. I was provided wrong information that prepaid connection was not applicable in case of Port in. So after mis selling of the post connection, I was aware of the fact that there were no such rule. Infact customer care agent agreed that to achieve target, they fooled me. Is this what you call ethics and integrity?
Requesting team to refund me the money which I have paid for last 4 months that is RS 1000.
Jan 31, 2018
Updated by Shreyasi12 Received a call from Appellate yesterday as stated.Agent was rude and was charging me and stating that refund would not be initiated.
He stated that I was solely responsible for taking postpaid connection. What will you as a customer do when such an organization provides a false information just to meet target? Last day customer agent stated that he would help me with this, today I got a call from your side stating that they are not ready to help.
I was provided wrong information and I want refund of Rs 1000 and in that case I would like to communicate with someone from senior department.
I am totally surprised by the misbehavior of the agent ( from Appellate Team - call number was +91 [protected] ). I have the call recorded, for evidence if required would be attaching. I am complaining to Team for escalating it and requesting not to close ticket as it was not resolved. I was provided wrong information stating that no service provided helps to port-in from one service provider to another if not, it is a postpaid connection. This person was continuously arguing stating why didn't I inquire while taking postpaid connection. I say if customers have to inquire from different service providers regarding Vodafone, then I believe you are fooling customers and does it make any sense to harass customers?
I was told that the person from Vodafone who did the mis-selling is not in their system. I ask whose fault is it? For achieving targets, you fool customers giving false information and when customer complains regarding this, you say why didn't I inquire from other service provider as well!
Well, as it was not resolved and I am totally upset with the behavior of the team, I would ask the team to open the ticket and don't close the ticket without my approval.
Requesting team to escalate it and I would like to have a word with senior member of such organization who can fool customers and tell clearly that to achieve targets, they are happy to fool customers and would not help as they have some lame excuses!
Jan 31, 2018
Updated by Shreyasi12 Appellate was unable to resolve the issue and they kept on saying that why didn't I inquire from other service providers. I was provided wrong information, employee of the organization stated that " to port from one service provider to another service provider, it is mandate to use postpaid connection for 4 months atleast". I found that I was provided wrong information when I called the customer care that there are no such rule. Customer care executive stated that to achieve target, this mis-selling is done.
Appellate found that the person who provided the false information is not there in the system any longer. It is the responsibility of the organization.
One cannot go much without cheating a customer so easily. Appellate stated that there are no evidence as I have been using post paid connection. So what else could you as a customer do if such a reputed organization fakes you stating that there are no other option left?Thank God, I have call recorded where team stated that they does mis-selling to meet target. If required, I would be providing them. I want consumer forum team to look into this asap and help me with the refund of Rs 1000( Rs 250 paid for 4 months) .
This is regarding Vodafone mobile network speed. Vodafone stated 448 plan to give 3g/4g speed internet. But when started using service speed is too low not even 2g speed. I need atleast 3g speed otherwise i want money back.