Vodafone India Complaints & Reviews

I recharged my balance for 25 rupees and in which i jst received rs 1.2 n the access fee was rs20!
Why is the access fees so high?!!!
And this is not for the first time!!!
What kind of service is this?i think i should port my sim card to other service providers atleast they dont change this high access fees for nothing and also they care about their users!!

Sir my no is [protected] yesterday one person is recharged 5000 rs for my main balance after he called then meet me
Now i want transfer he cash can u help me
Today i call costumer care but he will not give corect answer also he (Customer service person) hold my call more than 14 mint
Plz give eny option or resolved my complant
Thank you
Faith fully

ConsumerComplaints.in › Vodafone India › Vodafone India — shifting from postpaid to prepaid connection

Vodafone India — shifting from postpaid to prepaid connection

1 Review

Pr
prabhatvodafone on Feb 1, 2018

Mark as Resolved

Phone/Mobile Number:

[protected]

Sir,
With due respect I like to draw your attention to the fact that I have
been a bonafide customer of Vodafone Mobile Services since one and half year, having a post paid connection no. [protected]. Now, I want to change mypost paid connection to pre paid connection with the same mo. but the
said service provider(Vodafone mobile services) has been harrassing me
for last six months in this respect. I have requested the Vodafone
Store Manager, Nanurchak, Midnapore, Paschim Mediniour, West
BengalOin-721101, several times to do the needful but they have been
just harrassing repeatedly ignoring
my urgency of prayer even after taking the xerox copy of my Adhar Card & a
paspiort Photo copy. After meeting the local Vodafone Store Manager,
Mr. Argha Dey, several times, I contacted the customer executive
helpline (198) . They assured me that my prayer would be considered
immediately if I meet local Vodafone Store Manager for the last time .
I met him and told the fact again. He arranged me a new prepaid SIM
and told me to connect when the tower of the old SIM will disappear. I
waited for this signal but still the old tower is available on my
mobile set. They got me signed on an prepaid connection appl. form
after providing this new SIM. But my post paid connection is still
active which I don't want to continue any more.
Under this curcustances I like you to interefere with my problem and
solve this at the earliest.
Hope your goodself will do a favour and the proper justice.
With Regards,
Prabhat Kumar Das
Sekhoura Govt.Housing Estate
G1, Dakbanglo Road
P.o.Midnapore
Paschim Medinipur
West Bengal 721101.

Sir,
With due respect I like to draw your attention to the fact that I have
been a bonafide customer of Vodafone Mobile Services since one and half year, having a post paid connection no. [protected]. Now, I want to change mypost paid connection to pre paid connection with the same mo. but the
said service provider(Vodafone mobile services) has been harrassing me
for last six months in this respect. I have requested the Vodafone
Store Manager, Nanurchak, Midnapore, Paschim Mediniour, West
BengalOin-721101, several times to do the needful but they have been
just harrassing repeatedly ignoring
my urgency of prayer even after taking the xerox copy of my Afhar Card & a
paspiort Photo copy. After meeting the local Vodafone Store Manager,
Mr. Argha Dey, several times, I contacted the customer executive
helpline (198) . They assured me that my prayer would be considered
immediately if I meet local Vodafone Store Manager for the last time .
I met him and told the fact again. He arranged me a new prepaid SIM
and told me to connect when the tower of the old SIM will disappear. I
waited for this signal but still the old tower is available on my
mobile set. They got me signed on an prepaid connection appl. form
after providing this new SIM. But my post paid connection is still
active which I don't want to continue any more.
Under this curcustances I like you to interefere with my problem and
solve this at the earliest.
Hope your goodself will do a favour and the proper justice.
With Regards,
Prabhat Kumar Das
Sekhoura Govt.Housing Estate
G1, Dakbanglo Road
P.o.Midnapore
Paschim Medinipur
West Bengal 721101.

This is to infrom you that i am vodaphone consumer for more then 5 year. Today i call CUSTOMER CARE regarding some query. Csr Nibetha infrom me regarding same but i was not satisfied, so i ask transfer the CALL TO TL.She refuse it stating i will not transfer i ask her multiple time she was rigid when i ask the reason she failed to give proper reason. I told her that i will complaint she said do i don;t care. I revert her hardly.What kind of ###ic Customer service executive you have what;s wrong transfering the call.while i asking her she disconnected the call.How a customer executive of number 1 company in telecom sector in world do this kind cheap this.It is simply intolerable.

I call again to CUSTOMER CARE they put my CALL ON hold.I ddi'nt remember her name.I tried to reach CUSTOMER CARE number but it was not connecting make sure my number get connected.
Nibetha most irritating and Selfish pathetic.
My calling number when i call 2nd time is-[protected]

Best part is that no one of your official taking care of it .I e-mail this issue to every concern team no one taking care of.They are only care about there salary.

Vodaphone is brand name save it.I am vodaphone user and i will use it rude behaviour of employee

Nibetha most irritating and Selfish pathetic.

Then Vodaphone Essclation team call me on 1st of Feb her name is Vodaphone your esclation team is playing cricket or what. Every 10 mints advisor are changing.

First it was Sowmya she called me on 1st of Feb explain her in detail she assured me it will resolved but on 2nd of Feb she e-mail me i think YOUR QUERy is been resolved in future call for further assistance.Intresting part is that esclation team make complaint CALL TO query call.She assume that "so called"Query is been resolved.Yesterday i call 4-5 time she did't receive the call.This type of attitude will not work.
Sowmya number -[protected]

Divya e-mail me i will take care of account till know she taking care of my account.
Waseem e-mail i will take care of your account.he is also doing the same.

Vodaphone when it come to sale you want to do it asap, when it come to complaint and service it will take several days.It shout to First Call Resolution.

You don't remember you own policy this shows if Company is like this product will be like ### Csr Nibetha who deal the customer in Unprofessional Manner.

Now Sowmya and Divya is doing the same. you make Complaint CALL TO Query call why trying to be so smart.

Vodaphone not have capable person to solve this issue.Esclation Team is sitting on chair Hatching Eggs or what.

Regards
Ashish
[protected]

I need to return my ballancs amount. Because. Iam deactivated my VAS service on my number which name is mobisutra fusion pack.I deactivated this pack on 1/01/2018.
So I requested you to returne my balance amount of Rs35.
returne my balance in one day.
Don't forgot this problems and shortly returned my balance.

Your faithfully customer
RAULJI

Hi,
Recharged Vodafone through Vodafone.in for Rs.458 pack on Jan15, 2018. Mobile issue number: [protected].
When I recharged, after payment, there was Server error from Vodafone.in.

Recharged 3 times, as first two times there was No Successful order completion message received.
But money got deducted 3 times.
I would like the refund for 2 times (Rs. 458 + Rs. 458).

Issue in detail:

Recharge on 1st try - No Successful order completion message received; No RC message received in my mobile.

RC on 2nd try - No Successful order completion message received; No RC message received in my mobile.

Immediately I called Customer care and confirmed that no RC was done both the times, and he assured money will be refunded back to Bank Account within 3-5 working days.

Proceeded RC on the 3rd time, only after getting confirmation.

RC on 3rd time - RC was successful; Successful Order confirmation received, RC message received on mobile.

But the amount deducted for first two times are not received.
When I contact customer care yesterday, they didn't respond well, and are rude with the customer.

I am really frustrated with such a attitude from Vodafone CustomerCare, and would like to take this complaint to next level.

Hope this place could solve my issue.

Thanks!

Sir i have requested for port from airtel to vodafone. I have given all the documents and sim details to the vodafone executive on 24 jan. I have paid all the dues to airtel and even a advanced payment to airtel but my number has not ported yet.

My bill cycle will start again on feb who will be responsible if this request end and what is the use of port if i have to stay with airtel and noboday response for the request.

Dear sir/madam
I have been changed my moblie numbers into airtel from vodafone by one month but vodafone's massage still coming after my complement. By this service i am getting confusion that what are my best vodafone or airtel in offers
This complain i have told to the vodafone customer center but not to be done
Please take an action on it.
Thank you

For a few days i am facing trouble regarding internet speed. I have had made a recharge of rs.198 pack (1gb/day, unlimited calling and 100sms/day). But i am now facing a poor internet speed both in browsing and downloading. I'm from rabindra nagar, midnapore town, paschim medinipur, west bengal. Really its annoying to face such problems. So, please solve the problem as soon as possible.

I had made a security deposit on august 2017, to activate international roaming of rs 3000/-

Post reaching bangalore on 15th of september the requst for refund was raised, the refund was supposed to get reversed by 45 working days which would be 2nd of january, i did a follow-up on the refiund from jan 2nd, i dont get proper response on the same. And post after doing multiple follow-ups' the deposit is still not refunded.

I need to issue a leagal notice for vodafone on this. Please suggest.

Regards,

Jyothi priya

This is amit from hooghly w. B. 712304/712702 naity pole pairagacha. We are faceing too many networks porblems in last 6mnths. Vodafone company taken service requests but we dnt get any type of solutions. This particular aria belongs with kolkata networks but this is our jountions aria bengal & kolkata's networks.
We need solutions.. Please help us... Thank you.

Amit [protected]
712304/712702

This is to infrom you that i am vodaphone consumer for more then 5 year. Today i call customer care regarding some query. Csr Nibetha infrom me regarding same but i was not satisfied, so i ask transfer the call to TL.She rufuse it stating i will not transfer i ask her multiple time she was rigid when i ask the reason she failed to give proper reason. I told her that i will complaint she said do i don;t care. I revert her hardly.What kind of idiotic Csr you have what;s wrong transfering the call.

Look into this natter on serious note.

Regards
Ashish

Hi Team

This is to inform you that My Mobile No [protected] is ported from Vodafone to JIO. It is the general rule that change of operator is possible only after clearance of overdue amount . I have paid all my outstanding amount and my number is already ported to Jio Number.
After 3 months Vodafone customer care is asking and intimating me to pay the overdue amount of RS 442 which is unacceptable.

Kindly do the needful and response on my mail id [protected]@gmail.com.Don't hesitate to contact me at [protected].

Hi,

I want to migrate from Vodafone postpaid service to prepaid. Visited Store 3 times which is 17 km far from my home.
First time store guys said i should drop a message and then come
second time they had server busy
Third time they collected money and said migration will be done
I had to pay 494 rupees. My actual bill was 413. Extra amount was collected and store guys had no justification for that. They said if you dont pay number won migrate and extra amount will be credited to prepaid balance
even after this i received a text message that migration is rejected due to uncleared balance
Upon calling customer care they said its rejected due to documents
Store guys didnt ask for any document

Hi sir,

I have ported my number [protected] from airtel to vodafone. The sim delivered by your executive was wrong. Now i am calling them [protected] but after knowing the matter they are not picking my calls. Since morning my phone is not working.

Highly disappointed to port my number to vodafone
Customer care are not able to help me even. They suggest me to visit any vodafone store. I am in remote location for my office work and leave here from 9 pm. They even not authorise other person on behalf of me.

Highly frustrated and disappointed from your service.

This is regarding the offers including unlimited internet and calling offers. I am a new customer and had ported my no. From jio to vodafone a month ago, since then no unlimited 3g/4g offer of 28 days or 70/84 days is given to me, they are only offering me offers with unl calls but with unlimited 2g offers. They are troubling me a lot, i urgently require 1gb per day offers of 3g/4g and had contacted customer care 4-5 times but no help is provided by them to me after many requests.
Now i have to move to consumer court to raise my voice..!

Vodafone has deducted my account balance unfairly. I haven't subscribed any service but they activated the same on my mobile number and have deducted my balance unfairly. They are automatically renewing these services (Wwe zone & playsutra entertainment services) and deducting my balance regularly. I haven't activated these and i want my deducted balance back in my account. This is very unfair. Please refund my balance as soon as possible.

I went to vodafone store for duplicate sim, my earlier sim is not working so i went for replace that sim, i take requested letter to replace sim on my company letter head and id proof of my own. So he refuse to gave sim, because id proof of director is missing. I added id proof and went again to vodafone store so they gave me the duplicate sim and asked that sim is activated on nxt 2 hr, from last 7 days ago i got that sim since its not activated. Vodafone store is so far from my place, its not easy to go again and again for one sim. We have 40+ number of vodafone and we are very old customer but vodafone employees are treated like we are begging for service. Please complaint against vodafone store employee and for their misbehavier.

"1. Operator reference no: onr[protected]
2. Mobile no:[protected]
3. Date & time of transaction: 29-jan-2018"
I mistakenly done the transaction of 410 in this mobile number. Now i want to cancel this transaction. Because paytm told me to contact with the operator directly.
So, i want to request you to cancel this transaction and refund the money.
Lokking forward for your reply
Thanking you