Vodafone India Complaints & Reviews

Vodafone care : false commitments & billing and where issues are not resolved.
They committed of waiving of the dec 2017 bill as i was facing network issues since nov 2017 and had opted to port out on which they asked me to wait till entire dec 2017 billing cycle. On which i agreed and now they are charging 904 /- rs as dec 2017 bill. Firstly network issue till date is not resolved and they have charged dec 2017. Have been talking to them in regards to their commitments since 11th jan 2018, but they are just not listening. Instead they are telling me that nothing is mentioned in their records. I have also told them that i had call recording of the feedback call where bill waiver was been committed. Call was made on 23rd dec 2017 @ 02.16 pm from [protected].
Have wrote an email on corporate. [protected]@vodafone.com & vodfonecare. [protected]@vodafone.com but till date have not got any resolution for my issue. They just call listen to entire story and end the call by saying we will get back the solution asap.

Dear sir, this is yasar arabath from coimbatore, am using vodafone simcard for past 1year, i try to send sms tiday i am unable to send sms in past 3 months am not doing any marketing sms so please solve my issue. My no is [protected]. I contact my customer care they told its blocked for sending bulk sms. Please try to solve my problem as soon as past

Hi,
I took vodafone number [protected] (Post paid) at bangalore, for which i gave a cancellation request around 8th november 2017. I have an acknowledgement email from vodafone about the same. After paying the full and final amount, my vodafone connection was cancelled and i even stopped receiving signals (No service) with this number.

But i am still receiving payment reminders and now i am getting legal notices and court dates for the payment. I spoke with miss sheela couple of weeks back as well (Point of contact mentioned in one of the demand notice email) and she promised me that she will take care of it. I already sent the screen shot of the cancellation request acknowledgement email to vodafone, but it seems the only they are not even looking at my emails.

I would really appreciate, if somebody could help me in resolving this issue.

My number is [protected].,

Dear sir,
My personal no [protected] port from air tel to vodafone in corporate connection after some times a message received from operators regarding old operators dues and stopped out going call on dated 27.12.2017. After that we paid dues amount and starting out going call on dated 28.12.17. After that once stopped
On dated 03.01.18 again started. After that stopped from 12.01.18 to till date

Sir,
With humble request i would like to inform you, that the telecom companies are robbing their customers, currently i am using the vodatfone network (Up west) mobile number is [protected].
I have recharged my mobile number with ₹399 for 70 days, and i m not able to use even 10 to 50 mb out of 1gd for the day.
Vodafone is providing me the worst service, whenever i call to customer care, they can't picked the call up.
I am unable to understand to whom i should complaint,? How this issue will be resolved?
Plz do needful.

Regards
Dd rajput.

Dear sir,
My personal no port from air tel to vodafone in corporate connection
After some times a message received from operators regarding old operators dues and stopped out going call on dated 27.12.2017. After that we paid dues amount and starting out going call on dated 28.12.17. After that once stopped
On dated 03.01.18 again started. After that stopped from 12.01.18 to till date

I received the following sms from vodafone and rs 90/- was deducted from my account without my authorization. I want this refunded as it is illegal to deduct money from a consumer's prepaid balance without asking his/her permission. I request an immediate refund.

Hello! Wwe zone pack is now active on your number, as requested. This service is valid till[protected] and a 30 days rental of rs.90 has been deducted. Your current balance post service activation is rs.8.06. To deactivate sms stop to or call 155223 (Toll free). Special offer! Now enjoy free profile tunes on callertunes app, click hyperurl.co/vs. Dial 1234 (Toll free) for more songs.

I have been charged for international roaming on my vodafone number.in the month of december 2017 as well i was charged without even activating the same and i was refunded the amount, however once again i have been charged.
As for vodafone under below circumstances we get charged.

{activation: please note that rs.99/- gets debited from your balance for activation of international roaming service if you initiate any of the below stated activities from your number.

1) attempt of outgoing call/ miss call

2) receive incoming call

3) send an outgoing sms

4) gprs usage

We wish to inform you that incoming calls will be chargeable in international roaming. Charges will be applicable as per country.}

As well i have been told in-order to avoid it in the future to send the below message.
{can ir to 144 (Toll free)}

After sending the above message and as well not using my vodafone number internationally, i have been charged rental. I have my own local international number and so i do not have a reason to use vodafone number.

This has been repeated and also now this is pending since 4 days and not received any response from vodafone.

I had been billed for a 5gb data plan
On my account. 650 rupees per month vodafone cannot provide any proof that i activated the plan on the 18th of october. I was not in india at the time - passport exit stamp from mumbai csi immigration proves this. The vodafone customer services have no service request or email to prove i activated the plan. It is clearly a mistake by their marketing team.

Yet customer services is refusing to refund the billed amount. I have made repeated requests to deactivate the plan in the time i was being billed but these were ignored. Being an nri i had to call customer services via the international number.

The plan was deactivated only just deactivated but vodafone mumbai is refusing to refund the amount.

Hi

Myself nikhil sethi my ph no. Is [protected] and this the compaint number [protected] I have just ported my mobile no. From airtel to Vodafone
And vodafone is a very worst company there is no network in my area mostly it shows no service and even my 4g never works i talked to customer care also they told me that they will see toh this but its more than 5 days there is no response from Vodafone company and I cannot use this network anymore I really want to port it again to airtel or some other network I cannot bear this problem anymore please take some serious action against this

Thanks & Regards
Nikhil
[protected], [protected]

I have tried to convert from postpaid to prepaid mobile no [protected] but the response from your vodafone store nizamabad was completely inappropriate, stating that regional manager is not allowing any conversion to prepaid. Now when i want to
Port the request has been denied, prompting of pending bill. I have already cleared the bill and in advance paid extra amount for time being. Still my request for porting to other network is denied twice. I have already paid extra 150₹ in total my current balance as of when i was porting was -54₹. I was expecting service, not inconvenience. Your organisation has lost the value which you used to provide to your customers. I kindly request you to go through my complaint and resolve as soon as possible.

Mumbai 400016. 23/01/2018

Vodafone customer care number 91 [protected] is charging the callers heavily. I called this number from my mobile: [protected] on 23/01/2018 and was charged about 7 rupees for a couple of minutes or so. It is highly improper for Vodafone or any other service provider to make this kind of money from customer's grievances. Vodafone and many other service providers have replaced their toll free numbers with special numbers to heavily charge the complainants. Customer is also paying while listening to their advertisements during the waiting period on the mobile. Customer care numbers should be invariably toll free numbers.It will help towards better service from providers so as to reduce the complaints. In the present case, they are getting paid for every second they interact with the customer and during the waiting period on phone to attend customer complaints.

-Sudhakaran Vattakandy
Mob: [protected]

Hi,

I have been using my vodafone number for the past few years but since I was out of India for the past few months, I couldn't use it to make any call, although I was still using it for messages and my bank OTPs. Then from the past two days, when i switched it on for my work, I realised it was not working and when my brother called the customer care, they told him that my number has been allocated to someone else.

I am highly disappointed on this sheer negligence on Vodafone's part that they decide to allocate the number to a new customer without even informing the old customer. This has led to a lot of problems and being in another country I am inbound and all my work is stuck due to this negligence on vodofone's part.

I would like to Vodafone to help me with this issue at the earliest.

Hi,
My name is Sumit Guha and I am availing 2 vodafone number [protected] and [protected]. 1st January 2018 I recharged both of this number and amount is 557. As per this plan I expecting per day i can use std and local call free of cost. And also I can avail 1Gb data per day. But the situation is I am unable to use internet from both of those number. My mobile set is perfect because I also use jio sim. And they provide better service than vodafone with less price. Interesting i can use net from jio.

The fact is all of your customer care executives have less knowledge about troubleshooting. The fact is I am unable to call customer care from both of those number. I try from different number and I called 10 to 15 times to your vodafonecare. Interestingly always I got different answer from your executive. But problem remain same.

My request to you please activate internet connection to my mobile numbers and also extends day where I am unable to use internet. Otherwise please give my money back.

Thanks and Regards,
Sumit Guha

I have phone number [protected] which comes under vodafone chennai circle and recently i moved to bangalore and using the same.
On 12th jan 2018 without intimating anything vodafone deactivated my number and when i tried to call postpaid care with other number it is connecting only prepaid customer care and if i ask to connect postpaid, they say we don't have right to connect postpaid care. I visited vodafone store in bangalore and they are saying we don't have access to activate your number and keep saying you have to visit chennai to get activation of your number which is not possible at this point of time. I am stuck with this and i requested them to do some needful as my number is deactivated and all my bank transactions happens with the same number and the same number is distributed across the office and personal contact. Still they don't entertain my request and i contact them on daily basis. I am having loss because of this negligence from vodafone. Please assist me further and please do some needful.

I have purchased vodafone postpaid connection in dec 2017 with paying the primeum. After 4 days i realized i m not able to receive the incoming call. I made a complaint in this regard but the facility has not been restored till date. I can receive call only from vodafone operator. People with other operators can not call me.

Such a poor and disgusting services. This act has ruined my personal and professional life. Vodafone senior authority too failed to resolved the issue after one month of complaint.

I am complaining about the corporate cug line of vodaphone, it was disconnected for six hours in the morning 21.01.2018.
We have around 125 mobile connections with vodafone.
We pay monthly approx rs.50000/-.
We run bakery & confectionery factory with 500 people.
We might need emergency service anytime.
We need demarage for the poor service.
We need an written explanation & future assurance of the mobile network service of vodaphone. Mob:[protected]

Dear sir my name satish i was made a 2015 vodafone distribution 2016 amount seatletment is out of 2016 but it is still not my dd amount and the company is still returning branch offices at rajahmundry now branch office company has become asm & csm now asm & csm & vizag branch offices contact but they were 2 years old if tomorrow the day after tomorrow and that's what awaits you help please my dd amount 10, 000 ₹
Ph:[protected]

My no [protected] previous celleur company is idea postpaid I asking paid outstanding amount then after Mnp in vodaphone prepaid after few days your company is dead my sim card I also call customer care and visit a near vodaphone store he said yr pervious am celleur company amount is 23.99 is due no call no message and I also paid outstanding amount then after Mnp why my sim is close no reply anybody give me solution

Hi,

In November 2017 I moved out of India for a short time assignment and kept my number [protected] on international roaming, just to receive sms for my banking, Vodafone customer care deliberately calls number of times on this number which I never attended, neither I attended any of the call from my known ones, forget about the unknown ones, Now I expected a bill of around 380 as per the plan but Vodafone has charged me absolutely falsely for 2500, the same mistake was made by Airtel but it was for around 225 rs only which they waived off. Further, Vodafone billing shows usage in minutes and not seconds (Airtel shows in seconds also) from which one could have clearly caught their false charging. Now, just to inform you when I made a complaint Vodafone mailed me a waiver of 500, I paid 750 and informed that I wont make any other payment so they mailed me a waiver of 1000 rs, this clearly indicates about the deliberate false billing. they are still harassing me to pay the remaining amount of 1800 which I would never pay, I have also informed them to deactivate the sim.
Please look into the case as Vodafone is falsely making international charges to make money..
Thanks & Regards
Saurav Dua