Vodafone India Complaints & Reviews

I have s similar complaint to file against vodafone for their unclear and decrepit international roaming services. I took the international roaming scheme facilitating me to use free incoming calls, outgoing calls/sms at rs.1/minute and mobile data at rs.1/mb. This sounded like a good deal and there's a fine print that has the audacity to read as 'protection from bill shocks'. Since there were no outgoing calls and sms, only data was used for the google maps, we were assuming our bills to amount to 7000rs with taxes and all the other extras that telecommunications like adding. But we were not expecting a bill amounting to rs.16, 297 after having used it so judiciously. We definitely have not spent over a 1000rs a day and when we called the customer care to share a detailed bill they were extremely unhelpful and so rude. Instead of heightening clarity they resorted to raising their voice and demanding we pay. We will pay if it has been well accounted for and vodafone really needs to have better spoken people and a better system to account for their schemes. If i had to pay 16, 297 i really wouldn't need vodafones brilliant international roaming scheme.

Based on vodafone ad& poster, i was trying to convert the number to vodafone service, but before converting i am facing so much trouble & incontinence service from vodafone people.
1. Raised request for number porting, then receiving call from vodafone cc everyday and getting same message our executive will come to your address for collecting documents but even after 15 days no one visited. But calls are coming
2. One of the gentleman was saying yes will send executive; once i asked him to send network device to see the actual range at my location he said we know its full of range in your area but we don't send such device for shwong network. How can we believe on you dude?? Before converting you are not assuring the service then how it would be after converting.
3. Vodafone cc-mumbai, said, we will give this feedback to team but right now will forward call to other department; once its transferred to other dept for furher detailing; gentle woman was saying its postpaide department and you can port to postpaid only.. Wtf
Even she told me such a plan is not available in vodafone, i have to choose what she will tell me... Zzzz

I won't recommend anyonce for such a nonsense service. Before any service facing these many diversion and # service then what shall we expect.
Very bad service vodafone.

Don't disturb people for such a service. If you don't have facility then don't give such a advertisements. Fake advertisements.

I have not been able to make a single call since the last week. Apparently my outgoing calls are off however internet and incoming calls works fine as before. Every time i try to call, i hear a voice recording saying "you have been barred because you have no service". I haven't violated any rules regarding telecom usage or calling according to my knowledge. Moreover, vodafone hasn't sent any kind of notice or sms regarding the barring. Kindly look further in the issue. Thank you very much.

I am a premium customer for vodafone india and have been using the number from bpl mobile days. My mobile no. Is [protected], [protected]
Bpl mobile got merged to hutch and now its named as vodafone.

My issue is i had a deposit of amount rs 8000 in total for all my family numbers (8000 rs balance can be seen on [protected] mobile no.) i. E. Total of 5 vodafone numbers from year[protected]. Even after continuously requesting the company service center, toll free no. And nodal officer for refund they didn't provide me my deposit saying i have to either switch to prepaid account or port out from vodafone or close the connection completely for all numbers. My point was that the company doesn't need so much amount of money for deposit purpose and they should refund me all when i am using it for more than 18 years now.
But i followed their instructions and around 1 year ago i switched all my mobile numbers to prepaid account. But its been almost more than a year now and still they are not providing me my deposit amount i paid to them.
I request to please refund my deposit amount and also the interest for it as the company used the money for almost 18+ years

Hi,

I am user of Vodafone for Postpaid and Prepaid plan and i fed up with Vodafone services as always cheating with the customers, i got recharge for 399 Plan for 3 month (Local+STD unlimited calls + 100 SMS daily) but every day i can send only 10 to 12 SMS free daily and rest failed to delivery and also deducting form my Main Balance for 1 RS on each SMS.

Also using another postpaid plan 499/- Red Plan and receiving Bill amount more then 100% on higher side...Unable to understand what is the ### with Vodafone Services as always getting poor services in industry.

Pl contact with me on given number on very urgent basis.

Thanks
Riyaz
[protected]

Vodafone is charging us heftily for value added services which is not requested.

Monthly bill plan is of rs 500 and we receive the bill over rs2500, the difference being value added services..

On request of blacklisting, they do not proceed and this service get activated and renewed without our concent.

Vodafone says it is third party activation and in that case why it is charged by vodafone.

Kindly help us against this looting business of vodafone.

I am do online recharge for Vodafone number, but transaction failed.money debited in my bank.recharge amount not reach my vodafone.
My Vodafone number [protected]
Reference no.M[protected]
Tranfer I.d M39967 amount to 545
Pls check and refund to my bank account.
I am already call to customer care is not responose.so I hope u I am wating for ur good result.and re fund amont

Vodafone — customer not informed prior to deducting the balance for a service
I recieved a msg from vodafine-vx-vfcare today which read that vodafone games service is activated on your number, without any prior information and without me applying for any service. They deducted 21 rs from my account. Please note that they have been continuously deducting balance from my account since i purchased their sim card around one month ago. Till now they have deducted more than 100 rs illegally without any prior information. I called customer care on the day of previous deductions of rs10 and they refunded the amount but now i am not able to talk to customer care on 198. It always redirects to previous menu. I have already activated dnd since 15 days but balance is being deducted continuously without any information. It no where mentioned that a rental of rs21 will be deducted for the same. As per the trai guidelines the customer needs to be informed about any charges prior to the service activation.
Which in my case was not done. My point is that i should have been informed before activation that rs 21 will be deducted from my account.

Request a refund of balance and customer care agent calling service and no further service activation or deductions.
My vodafone no is [protected]

I am not able to make outgoing calls or messages from my vodafone number while i am able to receive incoming calls. I have enough balance as well as signal. Customer care is not responding properly.
The reason which i got is that number will be automatically deactivated after few days do to the activation circle issue.

Facing this issue for past 14 days.
I need to recreate this number as i am using this number for more than 4 years.

One of the vodafone representatives called and introduced me a new plan with higher base price but with great deal, i accepted.

For two months, my bill was fine, after that they started charging double to amount. I kept complaining, but nothing resolved my issue. I thought not to pay the bill till it gets resolved but then they disconnected my number that too when i was travelling. So ofcourse left with no other choice, i had to pay the bill to get my services restored. So after coming back, i thought to port my number to some other network since they were not addressing my problem from quite long time and every month i just end up paying double the bill amount.
That time they called and said we are sorry we will give you waive off of some amount and offer you this new plan, whith lesser base price and extra benefits.
I accepted.
The waiver never happened. And plus again for 2 months, bill was fine, after that double the amount, again they didn't listen. To my complains, again i paid double amounted bill so that my no doesn't get barred, again they never listened till i forwarded request to port my number.
This time the representative with who i was talking give yet another annoying statement that this plan doesn't exist
Which you are claiming. On being told, one of your representatives called me and gave me this plan by saying this offer is only customised for you, this person said it's not possible!!!
I requested kindly check your system for comments, if you can't find any details about fb conversation, there must be a name stamp on your system. With who i talked last, ask that person.
And ti get proof what plan i was offered. You have all the recordings of the conversation, please listen to it and then take any further action. I'm not gonna pay my bill till that time.
He said i will do
If you had been commited what you are saying we willl definitely take action
But you have to pay your bill
Because i can't help you on. That
And from next month till lifetime, i'm offering you this new plan
You will not face any problem in future.

I feel stupid of myself i again believed in them and accepted his words. I asked him to give this in written but he denied.

And the whole drama repeated again!!

I went to vodaphone store this time instead of calling.
So that i can complain, clear my dues and get my number blocked.

He again said this okan doesn't exist
I would register your complain, i would waive off your amount in subsequent bills and you switch to this plan
You will get msg also
It would be now documented.

Waive off happened only on the current bill and never happened again.
I'm again getting extra bill amount

I want to file case against them for forgery/420, kindly help me.

Regards

Dear team
My marriage is under trouble due to this incident. Actually today in between 8 to 10 pm she got a call from this ‭+[protected]‬ vodafone number which location is showing in delhi in truecaller that,,
Nd call she told my fiancé about me that don’t marry to him, he has done fraud with me but i have done nothing with any body
And she got doctored whatsapp message from this number..
And after that i am trying continuously on this number but number is off mode permanently..
This number belongs to vodafone family so please please help me
I am in big troubled
If you find any thing then you can contact me through gmail
My gmail account is [protected]@gmail.com

On my number [protected] a service got activated on 17th january. I called your customer care and they said the balance will be refunded but all in vain then i called again n the same answer i got but no balance refunded. N i called them again today and now they said it can't be refunded. Why to guve false information and moreover if i haven't activated any service then why can't you just refund it the moment i registered the complaint. This is not a way to treat your customers. All i want is my money back anyhow.

Dear sir,

We have been a satisfied customer with vodafone india since long time. But we regret to inform you that nowadays we are having difficulty in conversations due to poor network reception. We cannot make a clear phone call. This unwanted obstruction posing lots of inconvenience for us.

Here we are using 10 to 15 connections of vodafone.
This is for yor information.

As this is quite a busy place this problem is beyond tolerance as there are emergency of calls.

In this situation, we request you to take necessary actions to resolve this problem as early as possible.

(Shiv sena corporator : sachin devdas padawal shakha no 206
3, vithhal vinayka sadan t. J. Road shivdi mumbai 400015
[protected] monthely billing 3000 to 4000 paying)

I'm fed up of saying this vodafone is a perfect cheating concern who swallowed my money on a postpaid plan.
I was brainwashed by vodafone client by phone call activating a new plan for rs. 1500 &odd said 15gb internet & all calls free. But in my work space is a retail store in my store i can't even use my internet. I made several complaints regarding this issue more than 10times but no use evening 2g isn't working. They said stories like we put external tower but no use i keep on paying monthly bill without fail more than 4months. All waste so i changed my network. I fought that i won't pay the bill amount which i couldn't use. Now they are sending legal mails. Can anyone help me out of this cheating companies.

Vodafone care : false commitments & billing and where issues are not resolved.
They committed of waiving of the dec 2017 bill as i was facing network issues since nov 2017 and had opted to port out on which they asked me to wait till entire dec 2017 billing cycle. On which i agreed and now they are charging 904 /- rs as dec 2017 bill. Firstly network issue till date is not resolved and they have charged dec 2017. Have been talking to them in regards to their commitments since 11th jan 2018, but they are just not listening. Instead they are telling me that nothing is mentioned in their records. I have also told them that i had call recording of the feedback call where bill waiver was been committed. Call was made on 23rd dec 2017 @ 02.16 pm from [protected].
Have wrote an email on corporate. [protected]@vodafone.com & vodfonecare. [protected]@vodafone.com but till date have not got any resolution for my issue. They just call listen to entire story and end the call by saying we will get back the solution asap.

Dear sir, this is yasar arabath from coimbatore, am using vodafone simcard for past 1year, i try to send sms tiday i am unable to send sms in past 3 months am not doing any marketing sms so please solve my issue. My no is [protected]. I contact my customer care they told its blocked for sending bulk sms. Please try to solve my problem as soon as past

Hi,
I took vodafone number [protected] (Post paid) at bangalore, for which i gave a cancellation request around 8th november 2017. I have an acknowledgement email from vodafone about the same. After paying the full and final amount, my vodafone connection was cancelled and i even stopped receiving signals (No service) with this number.

But i am still receiving payment reminders and now i am getting legal notices and court dates for the payment. I spoke with miss sheela couple of weeks back as well (Point of contact mentioned in one of the demand notice email) and she promised me that she will take care of it. I already sent the screen shot of the cancellation request acknowledgement email to vodafone, but it seems the only they are not even looking at my emails.

I would really appreciate, if somebody could help me in resolving this issue.

My number is [protected].,

Dear sir,
My personal no [protected] port from air tel to vodafone in corporate connection after some times a message received from operators regarding old operators dues and stopped out going call on dated 27.12.2017. After that we paid dues amount and starting out going call on dated 28.12.17. After that once stopped
On dated 03.01.18 again started. After that stopped from 12.01.18 to till date

Sir,
With humble request i would like to inform you, that the telecom companies are robbing their customers, currently i am using the vodatfone network (Up west) mobile number is [protected].
I have recharged my mobile number with ₹399 for 70 days, and i m not able to use even 10 to 50 mb out of 1gd for the day.
Vodafone is providing me the worst service, whenever i call to customer care, they can't picked the call up.
I am unable to understand to whom i should complaint,? How this issue will be resolved?
Plz do needful.

Regards
Dd rajput.

Dear sir,
My personal no port from air tel to vodafone in corporate connection
After some times a message received from operators regarding old operators dues and stopped out going call on dated 27.12.2017. After that we paid dues amount and starting out going call on dated 28.12.17. After that once stopped
On dated 03.01.18 again started. After that stopped from 12.01.18 to till date