Vodafone India Complaints & Reviews

I called to vodafone customer care. Executive named gaurav picked the phone and i told him my problem which he was not able to solve then i asked him to transfer call to his senior but he refused saying that senior was not available. Then i asked him to arrange a call back to which he refused and hanged up the phone very rudely with out listening me

Today your office has debited rs. 42.00 for activating lifestyle service without my consent. This is not the first occasion like thisunauthorised activation servises by your people. This amounts to looting of customer's money. It is a fradulant activity. After activitating the same, you are sending message that to stop send sms stop to 155223 as if i have opted for it.
This high handed activity of your people should be stopped and the amount to be credited to account.
I hope you would do the needful. If not i i will file a complaint to appropriate forum/ agencies for redressal.
S. Subramanian

I m hemangi pochampalle.. M contact no [protected].

I have recharge a amount of rs. 27 for full talktime but i got the internet pack.

Now i have to cancel this transaction and please reverse the amount.

I had made the recharge by hdfc.

Please help on this because customer support are not help me on this issue..

Thanks in advance.

Thanks,
Hemangi pochampalle

Thanks. I would like to share some things about this issue. Before writing complaint here (Complaint consumer), 3 times i did speak to customer care and visited 1 mini vodafone store. But result remain same, they said that "we can not help you, you should have register with trai as tele marketer". But i am not a tele marketer and i did not send any marketing message and i used to send messages to well known friends only. Vodafone is not maintaining good relationship with customer. Last 8 years i have been customer of vodafone. But they did not inform and not giving any warning but suddenly they stopped service. Very very poor...

But now i am very happy with complaint consumer website and my problem was solved. Thank you so much.

My husbands norway international roaming - outgoing calls are not working. I have also put that 5000 rs package plus 1000 rs talk time. Not even able to reach the prepaid customer care for once in past 3 days. I am diconnecting the call after being in line for 40 min. He is getting the signal but outgoing calls are not possible. Customer care is pathetic and plus 6000 rs in the drain.

This is to inform you about my poor experience when I joined Vodafone family. I was having Airtel prepaid number ([protected]) but due to poor network of Airtel I decided to port my sim to the Vodafone prepaid number. Your customer executive calles me up and informed me about the prepaid plan of 399 which is valid for 3 months and told me that the sim will port to Vodafone pre-paid. But there are following issues which I am facing since the past few days:
1. It has been told that my sim will be ported to a prepaid no. But they deliberately ported to postpaid no. Without my consent.

2. I am facing network issues. I am unable to call any no. and my is getting not reachable. Many a times its showing emergency calls only

3. I am unable to use internet.

4. Poor response from your customer care executive and members.

5. Although customer care executive also commits to register my complaint but they have not registered as well.

On 1/13/2018, i did an online recharge for rs. 65 on my number.

The amount was deducted from my account, but not recharged in my mobile number.

The amount was not even refunded back to my bank account also.

I waited for more than an hour, but not recharged yet.

This is not the first time this happening.

This makes the online recharge doubtful.

Please do the needful.

Thank you.

I have lost my sim, so i purchased the sim in vodafone store madurai kalavasal tamil nadu. They told it will be activated within 3 days but still not activated, i communicated with them. They again & again asking proof. I gave my proof, but they are saying that bangalore people need to approve. From our end done., this done for past 2 weeks. Today i tried to call that center but they saying once again bring that same proof. I am disappointed with this management. Still am unable to get number activated.

On[protected] at 23:53 i got a message that i have low balance due to usage of internet. So i checked internet balance and found that i have more than 30% of data in my account so i continue usage. But at 23:56 i checked my talktime balance and found that amount is lower than before. I complained at the vodafone store next day but they rejected it and told me that they will not submit complaint because they have no mistake.
I have snapshot of their popup msg that appear on dialing internet balance checking code at 23:56, also of their balance shown on their mobile application.

I was never a customer of vodafone.
I used idea for 6 years then i switched to jio about 4-5 months ago.
Latelly i’m getting calls from vodafone constanly & always from different numbers so i cant even block them.
Specifically they call me in the aftertoon time which is also my sleeping time.
It very hectic.
Its like a mental torture. I always pick calls even if its from unknown numbers so now it has become very problmatic for me.
I am not even a bit interested in vodafone india so stop calling me.
I hope you will resolve my issue asap.
Thank you.

Hi,

Greetings!!

I feel very bad feeling and harassment regarding the service recieved from vodafone store located in thane west ghodbunder road near rmall.

The whole request was of just updating of my address,

Initial i requested (Request no.[protected] 20-dec-2017 07:21:53 pm) on 20th dec 2017 for updating address by personally visiting at store, where i waited for almost 2 to 3hrs, where the executive ask me to provide address proof, i had provide the same (Addhar card) and the told me address will update within 7days at that ok.

I waited for seven days, than after i check whether my address has been changed or not, unfortunately the address was no change and request has been closed by your team on 24-dec-2017 05:04:28 pm

Than got suprised, even after address has not been updated how request closed??, so i called customer care number, they inform me the request for address update is recieved but due to document pending it cannot proceed further, i again got surprised and said to customer care when i submitted document in person at store, how they claim document not recieved, so they advise me to visit store again.

Fine again i visited store on 30th dec 2017 for understanding the query, again i wasted my time of almost 2 hrs, where they told back end team not recieved the document (Though i had submitted at very first time), again they want document, this time they require id proof i provide them my pan card copy. Fine, executive inform now your request will be resolve and request no was.[protected] 30-dec-2017 12:59:15 pm, with in 48hrs.

I told ok, but when i checked today on 12th jan 2018 in my vodafone app the request was already closed on 24-dec-2017 05:04:28 pm, but address still not updated, so i called again customer care, they as usual told they cannot help they can take only complaint, you need to visit store again... That means again i have to visit for 3rd time for same request with no fault of mine...

I am just got frustrated, that i wasted by 4 to 5 hours in whole process and waited for almost 20 days for simple request o[censored]pdate of address, and even the request has not completed and showing in record request closed, and again getting advise to visit store for document submission.

If store person are misplacing my authentic signed document, who is responsible for that, they dont have responsibility to deal with such crucial documents and telling me to submitt document again and again.. Is they are using my document for any other purpose i am doubtful...

So request you to look in my complaint, as the nature of complaint what i feel is misusing of document provide by customer by store and my request o[censored]pdating address also not happened.

Everyday i receive 4-5 sms regarding upgrading my sim to 4g. I have another 4g sim on my phone. The store says upgrading is not necessary. But they couldn't help stopping the irritating sms's. I put rs700 for travel to singapore & entire amount was over without using because of these nuisance sms's. Even dnd complaint through call center didn't work.

Despite applying for activation of international roaming for my corporate postpaid mobile number from 5th january 2018 onwards and getting a confirmation from the vodafone corporate care team that the request has been processed, i am unable to receive any network coverage overseas. After writing several times to the customer support mailbox, i have been told that i need to make a separate ir security deposit to a vodafone store in india, which is clearly not possible for me to make in person. I have also not been informed, what is the exact ir amount to be deposited, since i only wish to receive bank otp sms on my india number. I have enquired multiple times over email as to how this payment could be made online or through the my vodafone app but there is no response from the customer care team. Calling my circles' customer care number ends in no response as well. Please help at the earliest. I am not able to receive important sms's on my india number and this has caused me a lot of inconvenience for over a week now. Thanks!

As per trai, refund of security deposit for postpaid connection should be initiated within 60 days after the closure of connection and failing to do so service provider has to pay an interest of 10% per annum, but its been more than 4 months i have closed the connection from vodafone odisha circle and i have not received the refund amount.

Phone#: [protected]

Sir,
I am a customer of Vodafone . as advertisements shown by Vodafone service providers of geeting high 4g internet speed everywhere I have bought a voodafone 4g prepaid tarrif of rs.509 on 09 jan 2018. but after recharge I got very less speed which is also less than 3g speed. I contacted to customer care, on their instructions I have adjusted my phone settings but still afterthat I am not getting a good 4g speed. I m geeting a 4g speed between 50kbps-100kbps. as Vodafone service provider promises to get 4g speed of 120mbps(told by customer care Vodafone about speed). its my humble request to look into the matter and take necessary action as soon as possible. sir I m a defence person and I am away from my parents .telecommunication is a easy and suitable way for people like me which are away from their home to contact their families.but due to fake promises of these providers and their fake advertisements we suffers. .my contact no. is [protected].

Sir
I switch my number idea prepaid to vodafone prepaid
Number [protected]
Sim number[protected]
I got sms form vodafone that your number is activated i got 3 sms but sms is showing no service and i want to vodafone store they told me system is showing old data postpaid number and old data is past 2 year when this number was in first in vodafone postpaid then i switch to idea prepaid
My number is off from 3 days

Dear sir,

My firm samarth motors have 14 post paid connections now i am wishing to port all 14 connections to prepaid, My company location is Gangavathi (dist-koppal), customer care executive is asking me to visit vodafone centre @Hubli (160 kms from Gangavathi)with all 14 members. kindly help us to resolve this issue . we want to port all connections from gangavathi .
my number -[protected].
Authorised person of our CUG -- [protected] (MY BOSS)

Executive number of vodafone store at hubli - [protected]

I got a text in my message box today evening like 21rs got deducted due to some vas game subscription. I have no idea when I have subscribed for it. And left with only 3rs of balance. I have been using Vodafone since a very long time. I m so disappointed in Vodafone bcoz I used to have another network sim with same problem and I have stopped using it for as they have deducted for unsubscribed services. Please don't do this Vodafone. Refund. I have already stopped the service asap as I received the msg but I wud b happy to get my money back. Tq

Miss saleing, when i purchased vodafone sim the told me i can use this sim in roaming on same rate the told me you're monthly bill will be always 449, even in roaming also, bt not, the generat 12000 for a month, the cheated me and the continusly forcing for payment, i need help i can't pay this miss saleing i am jobless know a days, even when i was roaming the didn't call me and the didn't send a singal msg or call regarding roaming charges when i asked why you people don't aware me, that time the told due to roaming you didn't got msg, i never use pospad before at list they have to call me regarding roaming charges bt they only call me for payment at the end of month i shocked when i listen the bill, i told that time to customers care people plz close the connection or if you gys don't want to close give me all call rate in the same package which is 449 that men told me ok sir and after that i am continue with same sim bt again the asked for 12k why the allow me for more call if the people are not agree on 449 plan i was clearly told i will not pay anything extra, company have to full feel tjere commitment on time of sim. Saleing. I was not fool if the earlier told me about extra charges in roaming i can purchased a new sim for roaming why i use a sim worth rupee 12k, plz help me

Dear sir / madam,

On 18 dec. 2017 i had migrate my sim postpaid to prepaid. New sim will be activated. On dated 19 dec. 2017 i had recharge rs.50 through net banking. My amount has been debited on same time. But these amount not credited in my vodafone account not till date deposit in my bank account.

Please solve my issue as soon as possible

Alternate no. [protected]