Vodafone India Complaints & Reviews

Address: 600014

My vodafone number [protected].
Actually i am changed my number postpaid to prepaid at 2nd jan 2018.
After the prepaid number is activated the message will be blocked from 3rd january 2018.
When i asked customer care they asked me to register in trai. I have sent sms only to my friends. But without giving any alerts they blocked my number. How to unblock?
Please release my sms service as soon as possible.

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Address: Mumbai City, Maharashtra, 400703

I have visited vodafone mini store located in vashi-sec-14, navi mumbai to change my address with valid documents but till now this is not done. I have damaged a pair of shoes to roam around the store, is it so complicated. My work could not done because i could not submit the address proof. Why you people take your customers for guaranteed? I was your customers for more than 10 years but enough is enough. You have lost a customer.

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Dear sir,
Iam not satisfy with your internet network
Coverage n data packs... Hence, i thought to move to jio... Then i have started
To send sms to 1900 for porting...
But, iam not able to send only for 1900... "message could not sent" is showing... Tried 10 time...
By speking to custmer care for solution... They keep giving non sense / irrilavent solutions: -

1. I suppose to change message centre no.- did the same but no result...
3. I have to change the handset - tried but no result...
Plz help me...
- mayur
Vodafone mobile no. [protected]

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Address: 122413

Greeting of the day,

My self-nepal and i have migrate my airtel number ([protected]) in vodafone, which are activated as on date 30-dec-17 and closed by backend as on date 6-jan-17 due to residence verification belong to out of ncr.

At the time of migration, i already communicate to vodafone executive for residence belong to out ncr he told me no issue we will activated and verify on your office address after closing my account i have discussed with customer care and they are ensuring to activate account within 1 hours but still not activated.

I have again call to customer care in evening than they totally denied to activate my account.

My genuine question is why agents misguide me if already update about my residence issue than why agent collect my documents and why customer care executive ask to activated my number in 1-hours.

I am totally not satisfied with vodafone services.

Regards

Nepal singh

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Address: Dhanbad, Jharkhand, 826004

I have recharged for 399/- pack which gives 250min/day and 1000min/week free calling but yesterday when i called to some numbers it says insufficient balance yet i have completed by any offers.
When i want to told this problem to vodafone bhopal office firstly they picked up my called and asked my problem but when my problem was not solved and call back again they just block my number then i emailed to them about the same they ([protected]) now call me but still problem is unsolved and i repeatedly calling (Using my balance) to this no. And customer care but they are not picking my call and not answering me.
1. Showing insufficient balance.
2. Balance is cut.

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Address: Thane, Maharashtra, 400606

Website: [email protected]

Please refer to sms below received from vodafone
Plan i paid 448 twice by mistake on 1st jan.
1 gb renewable daily for 84 days is till 25th march 2018.

Hello, your 1024.00 mb 3g/4g data pack is now active and valid till 02.01.2018 00:00:00 hrs. Watch aajtak, zeetv, movies and more on vodafone play http://bit.ly/2lR3DXQ

My payment confirmation sms

Rchrg of mrp rs 448 on 01/01/18 successful. Tlktime rcvd rs 0, gst rs 68.34, accessfee rs 379.66, new bal rs 16.96. Transid onr[protected]..

Rchrg of mrp rs 448 on 01/01/18 successful. Tlktime rcvd rs 0, gst rs 68.34, accessfee rs 379.66, new bal rs 16.96. Transid onr[protected]..

My complain requesting for refund lodged immediately on 1st jan

Hello! Your service registration number [protected] is registered on 01-jan-18 10:09a. M. We shall respond to your query by thursday 04-jan-18 06:00p. M.

Inspire if several emails and calls subsequently no response from them till today, today i got daily renewal sms for 1 gb but on calling 111 as i was not getting through my internetvodafine seems to have arbitraliy changed my plan though in the morning i got this sms for renewal

Hi, your 1024 mb internet pack has been renewed. Next auto-renewal will be on 08.01.2018 00:00:00. Track your usage on myvodafone app (www.vodafone.in/j1) or dial *111*2*2#

On calling up after several attempts i was told i wont get refund of 448 paid twice without any explanation nor any additional service for the plan, alsi they did not give any explanation why my internet service for daily 1 gb till 25th march was not being shown as active when dilling 111.
In short i paid 448+448 without getting any service, and though 1 g b daily renewal till 25 march 84 days was received till today, i couldn't get through internet today, and 111 is not showing g the plan i paid for twice.

Oct 22, 2018

Complaint marked as Resolved

Company credited my account,

Vodafone India customer support has been notified about the posted complaint.

Jan 09, 2018

Updated by Junaibish Kaida Today at 12 .29 pm one mr Santosh called me up and rudely refused refund without assigning any satisfactory reason and lodging a new complain no for one I lodged soon after payment on 1st.jan.
Letter attached below assigning a new complain no
Web
more
Inbox
Subject: Twice debited rs 448 on 1st data pack [protected] complain no [protected]

Junaibish Kaida
> Please refer to above complain, requesting you to credit Beck 448 as it was twice debited to my account for the same data plan for 84 days on 1st...
Show 19 read messages
V
vodafonecare.[protected]@vodafone.com
to me
2 hours agoDetails
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vodafonecare.[protected]@vodafone.com

Hello Mr. Krishnan,

We appreciate you reaching out to us. My name is Santosh and I will be assisting you today on your query for mobile number [protected].

I truly appreciate your understanding in this matter and thank you very much for patience.

Further to our conversation dated 09/01/2018 on your vodafone number.

I have gone through your account details and would like to confirm you the following points.

As checked you had made following recharges on your above mention numbers

1.First recharge of Rs.448/- via online ONR[protected]

2. Second recharge of Rs.448/- via online ONR[protected]

I confirm to you that the benefits of both the recharges were assigned on your number but you will be able to receive benefits of only one pack as the previous is lapsed. Hence regret to inform we are unable to reverse the recharge amount on same

You can certainly dial 121 or *121# from your Vodafone number know about the best recharge offers that fit your usage or you can follow below mention website.

For further information you can login to our website: www.vodafone.in or else you can login to my vodafone app by downloading it through play store/apple store (Android/iPhone) respectively.

Hope, I was able to assist you today with regard to your concerns should you have any additional questions, please let me know and I will do my best to address them.

Your service request number is [protected].

Thank you!

Santosh Jaiswar

Eventhough the letter States one plan twice paid is active and I get daily SMS of renewal of 1 gb, since I upscaled my complain it's not active and I can't access Internet,

Jan 09, 2018

Updated by Junaibish Kaida I failed to understand how an offer paid on 1st complain lodged on 1$st paid for 84 days can lapse, also my calls are being charged though the offer was for limited fee std, and when dialing 111 or 198 when I press 9 for customer assistance the ivc goes back to main menu, unlike before when the help desk assistance used to come online

Jan 09, 2018

Updated by Junaibish Kaida Both payments maid within 2 miniute s, as gateway for payment was showing error on 1st Jan for 84 day plan, and SMS confirmation received, now he says one is lapsed, conveniently not mentioning date and time of payment or lapse date, how can I upscaled the complain further for it's obvious they don't want to assist but cheat and swindle their customers

View replies

J

Junaibish Kaida

from Ernakulam, Kerala

Jan 9, 2018

In reply to my complain today I received s call rejecting the refund and now even I ant able to access the internet though I received email below stating one plan paid twice is active

I confirm to you that the benefits of both the recharges were assigned on your number but you will be able to receive benefits of only one pack as the previous is lapsed. Hence regret to inform we are unable to reverse the recharge amount on same

You can certainly dial 121 or *121# from your Vodafone number know about the best recharge offers that fit your usage or you can follow below mention website.

For further information you can login to our website: www.vodafone.in or else you can login to my vodafone app by downloading it through play store/apple store (Android/iPhone) respectively.

Hope, I was able to assist you today with regard to your concerns should you have any additional questions, please let me know and I will do my best to address them.

Your service request number is [protected].

Thank you!

Santosh Jaiswar

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I've been charged 499.99 rs for data usage, i had a 5gb plan but i got no alert when it exhausted, i used some data in mid of 11:30pm to 12:30am in this interval vodafone charged me 499 rs for data usage unfairly,

I got all alerts after 1 am. This is really cheating on your customers. I want my money back.

This is not my mistake, it's problem from vodafone's end, i want my refund of 499. No one is mad who will use data without a data plan.

I've tried to contact many times on customer care but they sometimes said data alert was sent on time some says it wasn't. I dont care what they say i just want my waiver on my unbilled amount.

I closed my data pack before 12:30 and i got all alerts after 1 am. After i was not using data it was totally worthless to send delayed alerts.

My number - [protected]
Circle - delhi ncr

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Address: Sindhudurg, Maharashtra, 416510

I have visited many time to vodafone store room of sawantwadi of sindhudurg district to link my aadhaar number to sim but they are unable to link it and they were giving reason that my aadhar card has address of karnataka and sim belongs maharshtra.

As their given suggestion, i tried it in belgaum, karnataka also but thy were also fail to link it.

Details:
Adhaar no:[protected]
Mobile no: [protected]
Ajay. [protected]@gmail.com

I need suggestion to solve this issue.

Thanks & regards
Ajjappa chnadrappagol
[protected]

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Address: 201306

I have ported out from vodafone around 6 month back due to poor network at my location. Complained many times but no remedial action taken. For porting out, i have made advance payment against my bill. They rejected my porting request twice and after escalating they have accepted. Now after 6 month they are calling me and asking to make due amount if rs 1200. I had plan of 499 and 199 for my 2 number. I don't understand that if there was any outstanding then why my number ported out. Also, if i have made advance payment then why there is outstanding.

They are frequently calling on my and my wife number and harassing us with very unpleasant behavior.

Thanks
Gaurav

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Address: New Delhi, Delhi

On 6th of january i check by dial *111# best offer available on my number and fount that there is an offer in 46 i'll get 1.3 gb 2g/3g/4g data, 500 mb you'll get instand and remaining 874 mb in 30 min.

This is the only information provided to me.
I recharge the same and 2 masseges from vodafone that you get 500mb 3g data for 7 days and 874mb 2g data for 28 days. When i use the mobile data it is used from 874 mb which is valid for 28 days and 500 mb is still remain as it is and this 500 mb will expire inbetween 7 days of my use of these 874 mb.
When i call customer care executive and tell about my problem no one is want to solve the problem and only want to avoid the customer by saying this that mam, you restart your phone, mam put the sim in 1st slot and use in 3g, mam we'll send internate settings.
But no one give me the solution.
It is the worst experience with any telecom company... There remain no standard of vodafone in the market now
Vodafone is not concern about to customer anymore. Customer care executive even not know how to handle the problem.

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Address: New Delhi, Delhi, 110032

Website: Www.paytm.com

I recharged my vodafone number with 198rs via paytm app but the same recharge was done twice and money for both the recharges was deducted from my paytm wallet. I reported the issue to paytm but the said that once the recharge is successful is cannot be reverted. My transaction id for the first recharge is [protected] and for second recharge is [protected].

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Address: Mumbai City, Maharashtra, 400708

Website: vodafone.com

Dear sir,
I am vodafone customer more than 4 years and received a wrong billing for isd calling in dec 2017 itemized bill. I have raised this discrepancy with vodafone executive on phone, they logged a call and next day closed the call. During discussion i requested them to open the complain ticket till get any resolution.

I have made multiple request to vodafone to share me convincing proof of evidence, that will force me pay the bill. As said in last 4 year there was no isd calling made by me, hence entry under isd is wrong but vodafone just copying records from itemized bill and asking this is genuine billing and pay the same & unable to produce any further evidence.

They have also block by all outgoing call from 3rd jan 2018. Request your support. How to take this legal as vodafone trying to cheat customer by making wrong billing and not listening after multiple request.

I have evidence email of followup.

Request your guidance to take this legal action on vodafone. Please help

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Address: 570002

Namaskaram
Hi
To vodofn office
Jayalaksmi puram
Mysore. Karnataka
Subject : complaint against to monthly billing

Hello
Sir/ madam
Iam. Using post paid monthly billing sim last 3 months its very stupid billing this month 455 last time visit in vodofn billing office ther employee told i wll change your plan only 250 rs billing and only 75 calls 100 sms charge 450 what a rental why should iam or public have to i pay for all sir monthly is 255 rental adding and gst is more adding in bill sir any rules and regulations law for billing they not responsible proprley sir. So iam complaint against services sir complaint so plz attend who is head in mysore. Zone or change my plan imidtly today only sir
Thanks
Deepak. K

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi my name is ankit yadav and i am using voda postpaid approximately from last year and i take a plan of 399 but you never make bill as per your plans always make bill more than plan and this month my bill is 1427. How could this possible each and every time your executive said this never happen again but still i didn't got any resolution please do some needful otherwise i will take legal action. Also i will never pay bills without any permanent resolution if you dont able to handle customer service so why you are running fake plan today lots of network who are giving best plans so if you want to make a strong network with customers so you have to take action and i want my solution as soon as possible..

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Address: New Delhi, Delhi, 110019

Website: Vodafone.com

I used 99 plan, but unfortunately 4 January by mistake activated 399 plan, I already requested several time to appellate Dept, l need my old plan, I am suffering continuously inadequate network since 2010, I never used Vodafone properly, if the plan remain unchanged l will port out .soon ...this is very worthless & disgusted service

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Address: New Delhi, Delhi, 110019

Hello,

I have been using vodafone services in gurgaon for over 10 years and have not faced an issue until now. I recently moved to govindpuri ext. Kalkaji, new delhi and facing network issues on daily basis. I am not able to make or recieve any any call or my number nor am able to use internet services since the vodafone network in our area is awful.
I have raised this issue but the customer support people are helpless and i do not get a satisfactory response on my issue.
I have 3 vodafone numbers currently, none of them are of any use so far.
Kindly look into it else i would have to shift to another network.!

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To-day, i. E. 06.01.2018 at 12.45 around i have visited your vodafone stores at girish park, kolkata for my sim problem. The concerned person replace my sim after verification my paper and assuredme that the service will be start within 2 hours. But till the writing of this mail at 6.25 my service is not activate.
This type of service i have not expected from vodafone because you are one of the most popular mobile service provider in india.
Hence please look into matter and activate my no.[protected] and give me some rebate on my bill because my business is hempered due to this.

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Address: Bangalore, Karnataka

When i was using airtel network, vodafne customer representative called me and said they have 299 plan if i port from airtel to vodafone. After one month of activation there is a bill generated for 399. Now if i call and check, they have never activated that 299 plan that was promised.
Worst vodafone network and worst customer care people. My number is[protected]. Email: [protected]@gmail.com

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I have called and raised complaint more than 20 times regarding network issue in my area, since no action has been taken yet. Request is pending from 21st Nov-2017. Today date 06-Jan-2018 Customer care person told me there is no complain raised till date. Please let me know when my issue will resolved.

+91-[protected]

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Address: Indore, Madhya Pradesh, 452010

Dear madam/sir
We have multiple connections of your company for which we are in a need of duplicate copy of agreement/form/document submitted while taking connections.
Approached here to your indore vodafone office where mr. Dharmendra denied for the same, approached corporate mail id there got a reply to collect the same from vodafone office
Where should i go as i submitted documents to vodafone as a company and not vodafone as outlet or an office of few sq. Ft.

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Vodafone India Complaints & Reviews

File a complaint to Vodafone India

Vodafone India reviews & complaints page 380

how to unblock message service

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vodafone's lethargic and pathetic service

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message not sent on 1900

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misleading and unsatisfactory service

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service

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84 days prepaid rs 448 plan paid twice

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unfair data charges and no data alert on existing plan exhaustion

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issue of aadhaar to vodafone sim link.

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harassing for fake outstanding due

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lack of information by vodafone

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recharge done twice and money deducted twice

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bill dispute vodafone - 9867706657

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billing

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billing problem

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bill plan change & resume old plan

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network issue

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siim replacement/ 98310-73838

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plan promised was 299, but now 399 plan active

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request is pending since 21-nov-2017

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duplicate copy of agreement/form/document submitted

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