Vodafone India Complaints & Reviews

Address: Mumbai City, Maharashtra, 400099

Website: www.vodafone.in/home-mumbai?section=consumer

Hi

There is no 4g data in my location. My house is just behind sahar super market - this location is available in google map.
My number -[protected], please be kind enough to help us with a good network. I written so many mail on it but i only get automated mail reply.

They dont even botther to resolve the issue.

I only get automated mails for all my reply.

Regards
Melvin

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Address: 110067

Hello
This is your reference to your notice regarding outstansing of rs. 2268/ on my vodafone no-[protected], which services have already been stoped by your side. I would like to communicate you that before 19/09/2017 my vodafone no-[protected] had monthly rental of rs.299/. By the communication of your customer care executive i requested to change my plan to rs. 349 monthly rental and they assured that they changed my plan to rs.349 monthly rental. But without my consent they changed my plan to rs. 399/ monthly rental by themselves by 20/09/2017. I requested him several times to update my monthly rental to rs. 349, which i requested but they did not do so, hold my call and after that cut the phone. After that i also requested your customer care executives to stop the services of my no-[protected]. But they did not bother about it.

I am having voice recording clips of all the conversation i had with your customer care executives. I have attached all this for your reference.
I would also like to state that i did not get data services on the number-[protected], which was committed by your customer care executive.in between they also stop my outgoing call facilities.
Now please stop harrasing me.

Regards
Arun kumar
[protected]/[protected]

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Date of incident: 9th jan 2018

Description:
90 rs has been deducted from my balance amount towards subscription of wwe zone. I do not understand how can you charge without the consent of your customer. I just receive some random text for special offer and you deduct money.. This is not done.. I want my money to be reversed asap.
Looking forward for your response

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Ä

Änand Kumar

from Namakkal, Tamil Nadu

Jan 9, 2018

Hi,
My mobile number is [protected]. I want change my address for my postpain bill. Below is my address:

No 7, Natarajan street,
Gandhi road,
Velachery, Chennai - 42
Landmark : Near David school

wwe zone pack - Comment #2968943 - Image #0

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Address: 396135

Dear sir,
Mera vodafone me pospaid connection he jis me last 4 months se extra charges lag kar aa rahe he har bar call karke cut karvana padta he aur har bar aage se nahi hoga kar ker bola jata he lekin agli bar vapas vahi ho ta he.. To muje is ke liye help ki jaurat he.
Maine har baar call karke solution manga per muje solution nahi diya jata, is baar bhi call kiya to waiting me rakh ke 15 minit tak kuch javab nahi diya, is liye me bahot pareshan ho gaya hu to muje insaf chahiye.. Mera pura din kharab jata he..

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Address: Mumbai City, Maharashtra, 400059

Hi,

This is very sad to inform you that my balance is debited for using internet which i did not do. I get a daily credited of 1gb for internet usage out of which i end up using few mbs (Less than even 150mb) everyday. However today, right in the morning, i got messages that my balance is getting deducted, and by the time i could turn off my datapack, my entire balance was wiped off.

I haven't used even 50 mbs from my daily limit. Moreover, if my daily credit gets over, my internet should stop and my balance should remain as it is.in no way my balance should be deducted.

Please make sure that my balance is credited immediately and my daily internet balance is given to me right away. Else would be forced to move to another provider who are giving better services. Also would not be difficult to spread the fraud done by vodafone through media

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shreevarur

from Bengaluru, Karnataka

Jan 9, 2018

I have recharge ur best offer in rs 195 rupees recharge.but iam not satisfied ur plan.so solve this problem.

balance deducted for no reason - Comment #2968900 - Image #0

balance deducted for no reason - Comment #2968900 - Image #1

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S

Sukash Joy

from Coimbatore, Tamil Nadu

Jan 9, 2018

Hello Sir,

I am regularly getting calls from [protected] since last
one month. Even after complaining service Provider,
no stringent action was taken.
Kindly do send the contact details pls.
With regards.
PS : Is it amusement for them.

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Address: Nagpur, Maharashtra, 440027

Pl. Sir my activate my old plan in gv_mg_mv_pm99 reactived in my number
99 rental plan activate in mo. [protected].
Pl. Chek my october bill in 99 rental paln complent. Objection in vodafone company in my plan deactivated also company.

When i was informed by e-mail for activating my [protected] plan. When i was changed in october. But my plan de activated by my company. But i have not been told anything about it. Also, when i have called the customer in all, i was told that you have done it by e-mail. It was said that. But i had e-mailed about 99 rentals. And frequently your company is making a mistake. So, i understand that your company is a fraud.

Swapnil d. Modak
Nagpur[protected]

जेव्हा मी माझा ८४४६००६२३६ प्लॅन ऍक्टिवेड करण्याकरिता ई-मेल द्वारे कळविले होते. तेव्हा मला ऑक्टोबर मध्ये चेंज करण्यात आले होते. परंतु आपल्या कंपनीद्वारे माझे प्लॅन डी ऍक्टिवेड करण्यात आले आहे. परंतु मला त्याबद्दल काहीही कळविण्यात आले नाही. तसेच मी जेव्हा कस्टमर सारे मध्ये कॉल केला आसता तेव्हा मला सांगण्यात आले कि तुम्ही ई-मेल द्वारे करविले आहे. असे सांगण्यात आले होते. परंतु मी ९९ रेंटल चा बद्दल ई-मेल केलेला होता. आणि वारंवार आपल्या कंपनीद्वारे अशी चूक करण्यात येत असते. म्हणून आपली कंपनी फ्रॉड आहे अशे मी समजतो.

स्वप्नील दि. मोडक
नागपूर. ८८०६९९७८६८

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Address: New Delhi, Delhi, 110059

Call barrier service active for so many days as harassment feel on vodafone customer. Many times complaint last 3 years to customer care number or mail but not resolve till time. Always say work in progress or tower work continues. I have uses 8 numbers if not solve. Then, disconnect all numbers as early, i will take legal opinion and trai benefits like call drop charges etc. Please take necessary action.

Exact location: vani vihar, opposite bhatia college, uttam nagar, new delhi-110059

Mobile : [protected]

Apr 11, 2018

Complaint marked as Resolved

Not resolved After same message shown and mis guide or froud by vodafone. Latest Complaint Lodged visit dated 04.04.2018 in Vodafone Store vide Service Registration Number is 2945916022. and Network Team not contact till time.

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Address: Pune, Maharashtra, 40057

Hello team,

I have recharged my prepaid vodafone no online. I received transaction success message at the end. Also received message that amount has been deducted from my account. But after that again received another message in which it was mentioned that
Your request to recharge can not be proceed at this time.
Transaction no is onr[protected]

Can you please check this asap and either recharge my no or revert the recharge amount.

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Jan 09, 2018

Updated by sonal solanki Hello,

I can see that complaint is marked as resolved without any communication or any solution.

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Address: 411015

Website: Vodafone mini store

Sir today i am going to vodafone mini store which is situated at bhosari alandi road near surya hotel. When i was going there and tell them to update my old vodafone sim card from 3g to 4g network they charged me rs 100/- for this. When i told them this is free of cost service they use abused me... They treat me very badly i dont like their service.

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Address: New Delhi, Delhi

Dear sir/mam i am anil yadav my mob no is [protected]. Dear sir this is complain regarding my reliance prepaid number ported into postpaid vodafone number instead of prepaid. Actually sir this incident was happened on 28 november when a call was came from r. P. Enterprises and i agreed with caller that they convert my reliance prepaid number to vodafone prepaid number, but after some days i have received a call from vodafone headquarters for postpaid number verification then i said to verification executive that i have requested for prepaid connection not for postpaid connection then they suggest me to go on nearest vodafone store and request him to change my postpaid number to prepaid number but when i went to vodafone store mahipalpur then store executives said that now its take three months time for change. Dear sir i really very harrased and i request you to please immediately port my number from postpaid to prepaid.

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Website: shop.vodafone.in/shop/prepaid/easy-online-recharge.jsp

On 06/01/2018 i recharge my mobile phone online at https://shop.vodafone.in/shop/prepaid/easy-online-recharge.jsp, i received a notification from my bank saying the amount has been taken from the account, but when moble phone was not recharged and i didn't receive any message or e-mail from vodafone about this. It's more than 48 hours now and i'm still waiting for a reply from vodafone. Please respond as soon as possible.

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Address: 411057

I had subscribed for this vodafone postpaid number [protected] on 28th december and was assured that the number would be activated within 24 hours. It did activate for a day but then got deactivated due to address verification failure. While purchasing the connection, i had clearly mentioned that i intended to provide my current address proofs for the purpose but i was wrongly assured that the verification will be successful anyhow. Its been 10 days now and innumerable number of follow ups but still the mobile is not activated. I had been finally told today that the new address update would take another 7 days, this should have been done 7 days ago. This is a mental harassment and is greatly hampering my day to day activities. My grievance is against the unprofessional behavior of the vodafone staff involved and complete lack of knowledge on their part of the vodafone processes and policies on their end. Staff concerned:
Sunny : [protected]
Binay : [protected]

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Address: New Delhi, Delhi, 110065

Wtf... What a coincidence how it is possible that same happened with me even twice... Initially i thought it is my kids who had done this... But this is an astrologer number and no one interested in this bloody # numbers

"i have been charged 1260 for calls i din't even make to 51717 with duration of 90 mins. I was shocked and first mailed. When i googled this number many people with same problem have posted! Please look into this issue vodaphone".

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Address: 110043

Name: aditya singh
Mobile no.: [protected]
Service provider: vodafone

Dear sir/madam,
I've been facing this problem since a long time. They are deducting my balance without proper reason. I faced this problem in two sim cards. This problem is continuing so many times. And they are not connecting my call to customer service representative.
Balance deduction was ₹49/-, again ₹10/- and ₹10/- now ₹49/- again.

Please view it seriously and i want immediate response for this mail and even through this mail i'm asking you to refund my whole money. This is my second complaint regarding this issue no action taken by vodafone. I have unlimited plan still deduction happens it feels like fraud.
Complaint costumercare number not working that is 198.

... Refund is necessary... And take strict action towards companies policies

Thank you...

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Address: 600014

My vodafone number [protected].
Actually i am changed my number postpaid to prepaid at 2nd jan 2018.
After the prepaid number is activated the message will be blocked from 3rd january 2018.
When i asked customer care they asked me to register in trai. I have sent sms only to my friends. But without giving any alerts they blocked my number. How to unblock?
Please release my sms service as soon as possible.

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Address: Mumbai City, Maharashtra, 400703

I have visited vodafone mini store located in vashi-sec-14, navi mumbai to change my address with valid documents but till now this is not done. I have damaged a pair of shoes to roam around the store, is it so complicated. My work could not done because i could not submit the address proof. Why you people take your customers for guaranteed? I was your customers for more than 10 years but enough is enough. You have lost a customer.

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Dear sir,
Iam not satisfy with your internet network
Coverage n data packs... Hence, i thought to move to jio... Then i have started
To send sms to 1900 for porting...
But, iam not able to send only for 1900... "message could not sent" is showing... Tried 10 time...
By speking to custmer care for solution... They keep giving non sense / irrilavent solutions: -

1. I suppose to change message centre no.- did the same but no result...
3. I have to change the handset - tried but no result...
Plz help me...
- mayur
Vodafone mobile no. [protected]

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Address: 122413

Greeting of the day,

My self-nepal and i have migrate my airtel number ([protected]) in vodafone, which are activated as on date 30-dec-17 and closed by backend as on date 6-jan-17 due to residence verification belong to out of ncr.

At the time of migration, i already communicate to vodafone executive for residence belong to out ncr he told me no issue we will activated and verify on your office address after closing my account i have discussed with customer care and they are ensuring to activate account within 1 hours but still not activated.

I have again call to customer care in evening than they totally denied to activate my account.

My genuine question is why agents misguide me if already update about my residence issue than why agent collect my documents and why customer care executive ask to activated my number in 1-hours.

I am totally not satisfied with vodafone services.

Regards

Nepal singh

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Address: Dhanbad, Jharkhand, 826004

I have recharged for 399/- pack which gives 250min/day and 1000min/week free calling but yesterday when i called to some numbers it says insufficient balance yet i have completed by any offers.
When i want to told this problem to vodafone bhopal office firstly they picked up my called and asked my problem but when my problem was not solved and call back again they just block my number then i emailed to them about the same they ([protected]) now call me but still problem is unsolved and i repeatedly calling (Using my balance) to this no. And customer care but they are not picking my call and not answering me.
1. Showing insufficient balance.
2. Balance is cut.

+4 photos

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Address: Thane, Maharashtra, 400606

Website: [email protected]

Please refer to sms below received from vodafone
Plan i paid 448 twice by mistake on 1st jan.
1 gb renewable daily for 84 days is till 25th march 2018.

Hello, your 1024.00 mb 3g/4g data pack is now active and valid till 02.01.2018 00:00:00 hrs. Watch aajtak, zeetv, movies and more on vodafone play http://bit.ly/2lR3DXQ

My payment confirmation sms

Rchrg of mrp rs 448 on 01/01/18 successful. Tlktime rcvd rs 0, gst rs 68.34, accessfee rs 379.66, new bal rs 16.96. Transid onr[protected]..

Rchrg of mrp rs 448 on 01/01/18 successful. Tlktime rcvd rs 0, gst rs 68.34, accessfee rs 379.66, new bal rs 16.96. Transid onr[protected]..

My complain requesting for refund lodged immediately on 1st jan

Hello! Your service registration number [protected] is registered on 01-jan-18 10:09a. M. We shall respond to your query by thursday 04-jan-18 06:00p. M.

Inspire if several emails and calls subsequently no response from them till today, today i got daily renewal sms for 1 gb but on calling 111 as i was not getting through my internetvodafine seems to have arbitraliy changed my plan though in the morning i got this sms for renewal

Hi, your 1024 mb internet pack has been renewed. Next auto-renewal will be on 08.01.2018 00:00:00. Track your usage on myvodafone app (www.vodafone.in/j1) or dial *111*2*2#

On calling up after several attempts i was told i wont get refund of 448 paid twice without any explanation nor any additional service for the plan, alsi they did not give any explanation why my internet service for daily 1 gb till 25th march was not being shown as active when dilling 111.
In short i paid 448+448 without getting any service, and though 1 g b daily renewal till 25 march 84 days was received till today, i couldn't get through internet today, and 111 is not showing g the plan i paid for twice.

Oct 22, 2018

Complaint marked as Resolved

Company credited my account,

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Jan 09, 2018

Updated by Junaibish Kaida Today at 12 .29 pm one mr Santosh called me up and rudely refused refund without assigning any satisfactory reason and lodging a new complain no for one I lodged soon after payment on 1st.jan.
Letter attached below assigning a new complain no
Web
more
Inbox
Subject: Twice debited rs 448 on 1st data pack [protected] complain no [protected]

Junaibish Kaida
> Please refer to above complain, requesting you to credit Beck 448 as it was twice debited to my account for the same data plan for 84 days on 1st...
Show 19 read messages
V
vodafonecare.[protected]@vodafone.com
to me
2 hours agoDetails
Always show images from
vodafonecare.[protected]@vodafone.com

Hello Mr. Krishnan,

We appreciate you reaching out to us. My name is Santosh and I will be assisting you today on your query for mobile number [protected].

I truly appreciate your understanding in this matter and thank you very much for patience.

Further to our conversation dated 09/01/2018 on your vodafone number.

I have gone through your account details and would like to confirm you the following points.

As checked you had made following recharges on your above mention numbers

1.First recharge of Rs.448/- via online ONR[protected]

2. Second recharge of Rs.448/- via online ONR[protected]

I confirm to you that the benefits of both the recharges were assigned on your number but you will be able to receive benefits of only one pack as the previous is lapsed. Hence regret to inform we are unable to reverse the recharge amount on same

You can certainly dial 121 or *121# from your Vodafone number know about the best recharge offers that fit your usage or you can follow below mention website.

For further information you can login to our website: www.vodafone.in or else you can login to my vodafone app by downloading it through play store/apple store (Android/iPhone) respectively.

Hope, I was able to assist you today with regard to your concerns should you have any additional questions, please let me know and I will do my best to address them.

Your service request number is [protected].

Thank you!

Santosh Jaiswar

Eventhough the letter States one plan twice paid is active and I get daily SMS of renewal of 1 gb, since I upscaled my complain it's not active and I can't access Internet,

Jan 09, 2018

Updated by Junaibish Kaida I failed to understand how an offer paid on 1st complain lodged on 1$st paid for 84 days can lapse, also my calls are being charged though the offer was for limited fee std, and when dialing 111 or 198 when I press 9 for customer assistance the ivc goes back to main menu, unlike before when the help desk assistance used to come online

Jan 09, 2018

Updated by Junaibish Kaida Both payments maid within 2 miniute s, as gateway for payment was showing error on 1st Jan for 84 day plan, and SMS confirmation received, now he says one is lapsed, conveniently not mentioning date and time of payment or lapse date, how can I upscaled the complain further for it's obvious they don't want to assist but cheat and swindle their customers

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J

Junaibish Kaida

from Ernakulam, Kerala

Jan 9, 2018

In reply to my complain today I received s call rejecting the refund and now even I ant able to access the internet though I received email below stating one plan paid twice is active

I confirm to you that the benefits of both the recharges were assigned on your number but you will be able to receive benefits of only one pack as the previous is lapsed. Hence regret to inform we are unable to reverse the recharge amount on same

You can certainly dial 121 or *121# from your Vodafone number know about the best recharge offers that fit your usage or you can follow below mention website.

For further information you can login to our website: www.vodafone.in or else you can login to my vodafone app by downloading it through play store/apple store (Android/iPhone) respectively.

Hope, I was able to assist you today with regard to your concerns should you have any additional questions, please let me know and I will do my best to address them.

Your service request number is [protected].

Thank you!

Santosh Jaiswar

Vodafone India Complaints & Reviews

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Vodafone India reviews & complaints page 379

no 4g data in my location

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harassing of fake outstanding dues and change my plan without my consent

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wwe zone pack

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billing extra charges for last 4 months

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balance deducted for no reason

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vodafone company in fraud

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network problem issue so many years but always remain same statement work in progress.

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recharge amount debited from account but still no is not recharged

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regarding update sim card from 3g to 4g

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complaint regarding without conservation change my no prepaid to postpaid

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recharge unsuccessful

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postpaid not activated after 10 days

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wrongly billed

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irrelevant balance deduction again

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how to unblock message service

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vodafone's lethargic and pathetic service

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message not sent on 1900

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misleading and unsatisfactory service

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service

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84 days prepaid rs 448 plan paid twice

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