Vodafone India Complaints & Reviews

Everyday i receive 4-5 sms regarding upgrading my sim to 4g. I have another 4g sim on my phone. The store says upgrading is not necessary. But they couldn't help stopping the irritating sms's. I put rs700 for travel to singapore & entire amount was over without using because of these nuisance sms's. Even dnd complaint through call center didn't work.

Despite applying for activation of international roaming for my corporate postpaid mobile number from 5th january 2018 onwards and getting a confirmation from the vodafone corporate care team that the request has been processed, i am unable to receive any network coverage overseas. After writing several times to the customer support mailbox, i have been told that i need to make a separate ir security deposit to a vodafone store in india, which is clearly not possible for me to make in person. I have also not been informed, what is the exact ir amount to be deposited, since i only wish to receive bank otp sms on my india number. I have enquired multiple times over email as to how this payment could be made online or through the my vodafone app but there is no response from the customer care team. Calling my circles' customer care number ends in no response as well. Please help at the earliest. I am not able to receive important sms's on my india number and this has caused me a lot of inconvenience for over a week now. Thanks!

As per trai, refund of security deposit for postpaid connection should be initiated within 60 days after the closure of connection and failing to do so service provider has to pay an interest of 10% per annum, but its been more than 4 months i have closed the connection from vodafone odisha circle and i have not received the refund amount.

Phone#: [protected]

Sir,
I am a customer of Vodafone . as advertisements shown by Vodafone service providers of geeting high 4g internet speed everywhere I have bought a voodafone 4g prepaid tarrif of rs.509 on 09 jan 2018. but after recharge I got very less speed which is also less than 3g speed. I contacted to customer care, on their instructions I have adjusted my phone settings but still afterthat I am not getting a good 4g speed. I m geeting a 4g speed between 50kbps-100kbps. as Vodafone service provider promises to get 4g speed of 120mbps(told by customer care Vodafone about speed). its my humble request to look into the matter and take necessary action as soon as possible. sir I m a defence person and I am away from my parents .telecommunication is a easy and suitable way for people like me which are away from their home to contact their families.but due to fake promises of these providers and their fake advertisements we suffers. .my contact no. is [protected].

Sir
I switch my number idea prepaid to vodafone prepaid
Number [protected]
Sim number[protected]
I got sms form vodafone that your number is activated i got 3 sms but sms is showing no service and i want to vodafone store they told me system is showing old data postpaid number and old data is past 2 year when this number was in first in vodafone postpaid then i switch to idea prepaid
My number is off from 3 days

Dear sir,

My firm samarth motors have 14 post paid connections now i am wishing to port all 14 connections to prepaid, My company location is Gangavathi (dist-koppal), customer care executive is asking me to visit vodafone centre @Hubli (160 kms from Gangavathi)with all 14 members. kindly help us to resolve this issue . we want to port all connections from gangavathi .
my number -[protected].
Authorised person of our CUG -- [protected] (MY BOSS)

Executive number of vodafone store at hubli - [protected]

I got a text in my message box today evening like 21rs got deducted due to some vas game subscription. I have no idea when I have subscribed for it. And left with only 3rs of balance. I have been using Vodafone since a very long time. I m so disappointed in Vodafone bcoz I used to have another network sim with same problem and I have stopped using it for as they have deducted for unsubscribed services. Please don't do this Vodafone. Refund. I have already stopped the service asap as I received the msg but I wud b happy to get my money back. Tq

Miss saleing, when i purchased vodafone sim the told me i can use this sim in roaming on same rate the told me you're monthly bill will be always 449, even in roaming also, bt not, the generat 12000 for a month, the cheated me and the continusly forcing for payment, i need help i can't pay this miss saleing i am jobless know a days, even when i was roaming the didn't call me and the didn't send a singal msg or call regarding roaming charges when i asked why you people don't aware me, that time the told due to roaming you didn't got msg, i never use pospad before at list they have to call me regarding roaming charges bt they only call me for payment at the end of month i shocked when i listen the bill, i told that time to customers care people plz close the connection or if you gys don't want to close give me all call rate in the same package which is 449 that men told me ok sir and after that i am continue with same sim bt again the asked for 12k why the allow me for more call if the people are not agree on 449 plan i was clearly told i will not pay anything extra, company have to full feel tjere commitment on time of sim. Saleing. I was not fool if the earlier told me about extra charges in roaming i can purchased a new sim for roaming why i use a sim worth rupee 12k, plz help me

Dear sir / madam,

On 18 dec. 2017 i had migrate my sim postpaid to prepaid. New sim will be activated. On dated 19 dec. 2017 i had recharge rs.50 through net banking. My amount has been debited on same time. But these amount not credited in my vodafone account not till date deposit in my bank account.

Please solve my issue as soon as possible

Alternate no. [protected]

Vodafone always charges without reason for data, MMS, SMS, incoming roaming even when the tariff plan allows unlimited calls both local and STD and upto 3000 SMS per month-one needs to follow up for months to get the charges reversed and even after lots of follow up the charges are not reversed -They promise but do nothing-the relationship manager is not known nor our accounts are accessible by the helpline no. 198.a strange situation for customers -even 3 times request for porting out was cancelled without reason by vodafone.
Internation SMS to some fake no. [protected] is charged in almost all bills not only in my case but also in the case of my family members.
Vodafone charges for no services availed and the executives reply differently to different queries and complaints-some people are really hopeless.

Im customer o[censored]rs since dec 2016 regularly use ur service. It woking perfectly.. But today it show no network and when i search network it find vodafone but when i select it o registering on vodafone it shows networ selction failed... It does not registered on network
My mobile no. Is [protected]
And alternate no. Is [protected]
Pls resove it
Due to it

From last more then one month i am struggling with vodafone/ red shield
As they reject my claim because of some other name mentioned on invoice after that i request to samsung (Phone company) as payment done through my credit card and because o[censored]sing another email id you mention wrong name in invoice. They understood my problem and provide bill on my name but vodafone/ red shield not accept this bill.

This is very bad experience for me that vodafone company service level is very very poor and am using this company services from last more than 8 years without any major complain. First time had faced some problem and response of vodafone customer service was very poor.

I switched from airtel to vodafone in the month of october 2017. By the end of october i registered my first complaint of poor network & data speed in andheri east area. Today we are in the second week of january and till date i have not received any feedback from their end. I am yet facing network issues and poor data speed in andheri east (Where i spend most of my day as i work in this area).

Yesterday evening i was chatting with mr karthik (A representative at vodafone customer service) and explained him the issues i was facing with vodafone network. After chatting with him for a while, i asked to be transferred to a senior supervisor (Ms bhavya). She apologized for the inconvenience caused, and asked me to be online so that she could look into this matter. After a few minutes, i did not receive any reply from her so i thought of writing a message to her. There i come to realize, she has conveniently left the chat as clearly she did not know what to answer me.

I called the nodal officer team today morning and requested a refund for the bills i have paid off for the past 3 months (499 per month), and they informed me they cannot put in a request for refund. They admitted there are network problems they're facing, however they're working on the same and would resolve my problems soon (Without giving any specific deadline).

As my 90 days are almost getting over, i am free to port to another service provider.

Hello,

I have been a loyal vodafone customer since many years. But recently, i am fed up of your ever increasing bills. I had also visited you vodafone care in bungalow andheri w for the same. But they did not provide me much help. I had also requested them for converting my phone from billing to prepaid but they refused to do it inspite of visiting them twice with documents.

Is this the way to treat your loyal customer???

Your loyal customer

Kiran gharat

Fraudulent bill generated for dialing five digit number 51717 this number was never dail nor we know what is this number. Pls reverse these fraudulent charges. There have been many complaints from lot of customer on google as well still vodafone is maintaining its stand that number had been dial and not investigating this fraud bill for 2963.00

This is some big scam and vodafone customers have been cheated. Plan on my number is for unlimited calls as well so nothing should be charged additionally though investigation needs to don how these calls are getting dial without customer doing it. Pls reverse all these charges immediately

I had got a recharge of rs 352 last month, wherein was given unlimited calls and data pack. I went abroad for 5 days, post that my calls are being charged. I have called their executives several times, they put me hold and vanish. I have also complaint regarding the same on their personal complaint forum but they haven't responded. I have their request numebr as well: [protected]

Hi,
I want to know what exactly is this dotbot pack and why has this been activated on my number without my authorization?

Every week rs 35 gets deducted from my balance saying that i have activated this service. I have not requested for this service.

Please deactivate it as soon as possible otherwise i will port my number to some other network provider and even raise a complain regarding this in consumer forum.

Also, i need to know what are your exact charges for the callertunes service and how much do we get charges for that each month?

I need a response asap otherwise i will have to take a stern action.
This has been ongoing for a long time now.

Dear vodafone,

I recharged rs. 200 for my vodafone prepaid mobile ([protected]) via https://shop.vodafone.in/shop/rechargeOnline.jsp and pay the amount using online axis bank. But the recharge was not done and i even did not receive any mail or sms for this recharge while rs. 200 was deducted from axis bank account. I done this transaction on. 09.01.18 between 12.00 - 01.00 pm.
Kindly look into this problem and either refund the amount or recharge it to the relevant number.

Kindly do the needful as soon as possible.

Regards.
Imran khan
[protected]@gmail.com

Sir your 3g and 4g net speed very poor here in my area because your bad network connection. So kindly please improove this as soon as possible.
Otherwise we are rejecting your sim and became a member of jio. Your net is really very poor. If your company have no money to improove this than please close your company and ask for others.
My heart wants to abuse you and your company. We are using your sims very long time but it never satisfied us as jio and others. I am not mocking your company but sir your net speed is really very very poor.
Kindly please think about this seriously.

DEAR SIR / MADAM

IT IS TO FOUND THAT VODAFONE HAVE BEEN CHARGED FOR INTERNET IN THE BILL PERIOD 15/11/17 TO 14/12/7 AND INVOICE NO.12IWB[protected] OF Rs.457.20/- AGAINST MOB NO.[protected] WHICH IS COMPLETLY ILLEGAL/EXCESS BECAUSE MY PLAN IS ST_CR_MV_E_TALK_149_1, WHICH SIM CARD I AM USING OPTION SIM-2 FOR CALL AND JIO FOR MOB.DATA OPTION SIM-1, IN SPITE OF THE SAME HOW CAN IT IS POSSIBLE TO DONE THE INTERNET AUTOMATICALLY AT MID NIGHT AS FOLLOWS MENTIONED IN THE VODA FONE BILL :

Breakup of Mobile Internet Charges Breakup of Internet Usage Date - Time Usage Charges in KB

19/11/17-03:13:45 Internet 100040 Rs.400.16
19/11/17-03:18:19 Internet 12260 Rs. 49.04
19/11/17-03:48:36 Internet 100 Rs. 0.4
19/11/17-04:19:12 Internet 2 0 Rs. 0.08
19/11/17-04:50:15 Internet 240 Rs. 0.96
19/11/17-05:18:44 Internet 4 0 Rs. 0.16
19/11/17-05:50:25 Internet 1 0 Rs. 0.04
19/11/17-06:23:04 Internet 8 0 Rs. 0.32
19/11/17-06:50:07 Internet 1120 Rs. 4.48
19/11/17-07:20:47 Internet 130 Rs. 0.52
26/11/17-16:50:56 Internet 260 Rs. 1.04
TOTAL --Rs.457.20/-

REGARDING THE SAME MENTION IN ABOVE I HAVE BEEN ALSO MAIL TO VODAFONE ("appellate.kol" ) 22/12/2017
FOR CONSIDER THE SAME AND WAIVER THE EXCESS CHARGES.
BUT THEY REPEATEDLY DEMNADING THAT THE CHARGES IS GENUINE,

SO YOU ARE REQUESTE TO DO THE NEEDFUL AND OBLIGE.

REGARDS
GOPAL BANERJEE