Vodafone India Complaints & Reviews

Vodafone always charges without reason for data, MMS, SMS, incoming roaming even when the tariff plan allows unlimited calls both local and STD and upto 3000 SMS per month-one needs to follow up for months to get the charges reversed and even after lots of follow up the charges are not reversed -They promise but do nothing-the relationship manager is not known nor our accounts are accessible by the helpline no. 198.a strange situation for customers -even 3 times request for porting out was cancelled without reason by vodafone.
Internation SMS to some fake no. [protected] is charged in almost all bills not only in my case but also in the case of my family members.
Vodafone charges for no services availed and the executives reply differently to different queries and complaints-some people are really hopeless.

Im customer o[censored]rs since dec 2016 regularly use ur service. It woking perfectly.. But today it show no network and when i search network it find vodafone but when i select it o registering on vodafone it shows networ selction failed... It does not registered on network
My mobile no. Is [protected]
And alternate no. Is [protected]
Pls resove it
Due to it

From last more then one month i am struggling with vodafone/ red shield
As they reject my claim because of some other name mentioned on invoice after that i request to samsung (Phone company) as payment done through my credit card and because o[censored]sing another email id you mention wrong name in invoice. They understood my problem and provide bill on my name but vodafone/ red shield not accept this bill.

This is very bad experience for me that vodafone company service level is very very poor and am using this company services from last more than 8 years without any major complain. First time had faced some problem and response of vodafone customer service was very poor.

I switched from airtel to vodafone in the month of october 2017. By the end of october i registered my first complaint of poor network & data speed in andheri east area. Today we are in the second week of january and till date i have not received any feedback from their end. I am yet facing network issues and poor data speed in andheri east (Where i spend most of my day as i work in this area).

Yesterday evening i was chatting with mr karthik (A representative at vodafone customer service) and explained him the issues i was facing with vodafone network. After chatting with him for a while, i asked to be transferred to a senior supervisor (Ms bhavya). She apologized for the inconvenience caused, and asked me to be online so that she could look into this matter. After a few minutes, i did not receive any reply from her so i thought of writing a message to her. There i come to realize, she has conveniently left the chat as clearly she did not know what to answer me.

I called the nodal officer team today morning and requested a refund for the bills i have paid off for the past 3 months (499 per month), and they informed me they cannot put in a request for refund. They admitted there are network problems they're facing, however they're working on the same and would resolve my problems soon (Without giving any specific deadline).

As my 90 days are almost getting over, i am free to port to another service provider.

Hello,

I have been a loyal vodafone customer since many years. But recently, i am fed up of your ever increasing bills. I had also visited you vodafone care in bungalow andheri w for the same. But they did not provide me much help. I had also requested them for converting my phone from billing to prepaid but they refused to do it inspite of visiting them twice with documents.

Is this the way to treat your loyal customer???

Your loyal customer

Kiran gharat

Fraudulent bill generated for dialing five digit number 51717 this number was never dail nor we know what is this number. Pls reverse these fraudulent charges. There have been many complaints from lot of customer on google as well still vodafone is maintaining its stand that number had been dial and not investigating this fraud bill for 2963.00

This is some big scam and vodafone customers have been cheated. Plan on my number is for unlimited calls as well so nothing should be charged additionally though investigation needs to don how these calls are getting dial without customer doing it. Pls reverse all these charges immediately

I had got a recharge of rs 352 last month, wherein was given unlimited calls and data pack. I went abroad for 5 days, post that my calls are being charged. I have called their executives several times, they put me hold and vanish. I have also complaint regarding the same on their personal complaint forum but they haven't responded. I have their request numebr as well: [protected]

Hi,
I want to know what exactly is this dotbot pack and why has this been activated on my number without my authorization?

Every week rs 35 gets deducted from my balance saying that i have activated this service. I have not requested for this service.

Please deactivate it as soon as possible otherwise i will port my number to some other network provider and even raise a complain regarding this in consumer forum.

Also, i need to know what are your exact charges for the callertunes service and how much do we get charges for that each month?

I need a response asap otherwise i will have to take a stern action.
This has been ongoing for a long time now.

Dear vodafone,

I recharged rs. 200 for my vodafone prepaid mobile ([protected]) via https://shop.vodafone.in/shop/rechargeOnline.jsp and pay the amount using online axis bank. But the recharge was not done and i even did not receive any mail or sms for this recharge while rs. 200 was deducted from axis bank account. I done this transaction on. 09.01.18 between 12.00 - 01.00 pm.
Kindly look into this problem and either refund the amount or recharge it to the relevant number.

Kindly do the needful as soon as possible.

Regards.
Imran khan
[protected]@gmail.com

Sir your 3g and 4g net speed very poor here in my area because your bad network connection. So kindly please improove this as soon as possible.
Otherwise we are rejecting your sim and became a member of jio. Your net is really very poor. If your company have no money to improove this than please close your company and ask for others.
My heart wants to abuse you and your company. We are using your sims very long time but it never satisfied us as jio and others. I am not mocking your company but sir your net speed is really very very poor.
Kindly please think about this seriously.

DEAR SIR / MADAM

IT IS TO FOUND THAT VODAFONE HAVE BEEN CHARGED FOR INTERNET IN THE BILL PERIOD 15/11/17 TO 14/12/7 AND INVOICE NO.12IWB[protected] OF Rs.457.20/- AGAINST MOB NO.[protected] WHICH IS COMPLETLY ILLEGAL/EXCESS BECAUSE MY PLAN IS ST_CR_MV_E_TALK_149_1, WHICH SIM CARD I AM USING OPTION SIM-2 FOR CALL AND JIO FOR MOB.DATA OPTION SIM-1, IN SPITE OF THE SAME HOW CAN IT IS POSSIBLE TO DONE THE INTERNET AUTOMATICALLY AT MID NIGHT AS FOLLOWS MENTIONED IN THE VODA FONE BILL :

Breakup of Mobile Internet Charges Breakup of Internet Usage Date - Time Usage Charges in KB

19/11/17-03:13:45 Internet 100040 Rs.400.16
19/11/17-03:18:19 Internet 12260 Rs. 49.04
19/11/17-03:48:36 Internet 100 Rs. 0.4
19/11/17-04:19:12 Internet 2 0 Rs. 0.08
19/11/17-04:50:15 Internet 240 Rs. 0.96
19/11/17-05:18:44 Internet 4 0 Rs. 0.16
19/11/17-05:50:25 Internet 1 0 Rs. 0.04
19/11/17-06:23:04 Internet 8 0 Rs. 0.32
19/11/17-06:50:07 Internet 1120 Rs. 4.48
19/11/17-07:20:47 Internet 130 Rs. 0.52
26/11/17-16:50:56 Internet 260 Rs. 1.04
TOTAL --Rs.457.20/-

REGARDING THE SAME MENTION IN ABOVE I HAVE BEEN ALSO MAIL TO VODAFONE ("appellate.kol" ) 22/12/2017
FOR CONSIDER THE SAME AND WAIVER THE EXCESS CHARGES.
BUT THEY REPEATEDLY DEMNADING THAT THE CHARGES IS GENUINE,

SO YOU ARE REQUESTE TO DO THE NEEDFUL AND OBLIGE.

REGARDS
GOPAL BANERJEE

My no [protected] is my mumbai no a have all my documwntation on this number. It was switched off since a month. How can you allot the same number to other person without my knowlege. Who is responsible if i have any loss of money or misuse. I require my no [protected] back on name on shalini varma alternate no [protected]/. I have my bank account linked with the number, my personal and professional contacts.

I have been charged a whooping amount of 1608 by vodafone claiming that i have called 51717 for 21 mins. Today i went to vodafone office in lower parel for the bill details and they dialed that number in front of me claimimg that i have called on the number..
I have never ever made that call niether i give my phone for any one to use..
Above all i am never interested in astrology..
Highly dissapointed #vodafone..

Dear Sir
My Postpaid Vodaphone number[protected] is operational under IOIP plan since Nov-2017 and before that it was under COCP plan with Schneider Electric Pvt. Ltd.
For Last 10 days my outgoing is blocked due to unknown charges debited in my account.

For last 3 days Iam contacting with Vodaphone Nodal Office at Number-[protected] and they are assuring me to resume the services with on one hour but still this one hour is not passed.

I have also lodge online the complained[protected] on dt. 04-Jan-2018.

This is quite disappointment with Vodaphone. May I request your help here..

Thanks & Warm Regards
Sanjeev Kumar

Dear sir,

Request to pls pls arrange to stop trading sms and calls,
That i hv received on my numbers.
I already requested via call on customer care, sms, online, my vodafone live chat and three time personally visited at your hisar main office.
But problem is still not resolve.
Can u help me???

You can contact me @ jasvir. [protected]@tatacapital.com

I am really pissed of vodafone services, as i am a frequent traveller to uae and takes i roam pack for 28 days. Every time bill comes and they suspend the account and then you have to do multiple follow ups.
This time vodafone has charges 10k instead of 5k for i roam pack and now they have suspended my account after doing multiple follow ups and complain.

I am really pissed of with the services and every time i have to write an inmail to ceo - sunil sood.

Please look in to it as i am escalating to group ceo in uk.

Thanks
Shobhit elhance

After continuous follow-up from sep 2016, still i am not getting any network in my home. Month y month i am payment the bill and following up with vodafone team for network resolution. They confirmed and comitted several times by giving dates of resolution but till date the issue has not been resolved and no person from vodafone team visited my place.

I am ex consumer of vodafone. I ported out of their subpar service after 8 yrs. I keep getting calls from them every day despite telling them i am no more with vodafone. This pisses me off.

1. I registered complaint twice.
2. I pinged them on social media platforms, they said they will call never called!
3. I have told every one of their calling agent to remove me from database, are they illterate?
4. I am hr and i dont have liberty to ignore unknown calls. Vodafone has harrased me over 6 months now and most in last 3 months.
I buy service for communication not for telemarketing!
Stop this mental anguish & harrasement!

I have port my number from reliance to vodaphone. Many calles are received by vodaphone executives about mouth watering offers. After porting and received registration charges they port number. After some days suddenly stop my number without any information. And saying your fi is negative. I have asked their executive even i have another post paid connection also.
Now i have to fill a important govt form and opt will sent on my old number. I was in trouble from past 10 days. All are fraud in vodaphone.

I have port my reliance number to vodaphone and that time i have activated rome like home but as i get my first bill, it is without rome like home so its double. So i have paid actual amt as per their details. After that they disconnect my number and told me to pay full amt. As they told me about reverse that amt in 48 hrs but before that they have disconnected my phone. Its disappointing way.