Vodafone India Complaints & Reviews

I have a vodafone telephone since more than a decade and an m-pesa account with rs 236 credit in my account.
When i opened the account, they said there is no charge. I did not use my account for many months as i changed my handset. I suddenly received an sms that they have debitted rs 59 from my account. This happened on 31st july 2017. Again they debitted rs 59 from my account on 30th nov 2017. When i called them and insisted that this be reversed, they did so. However, the earlier rs 59 is still not reversed.
I called them on 22nd dec 2017 on 55400 and spoke to one mr shubham to close my m-pesa account and transfer the balance to my vodafone telephone number against pending bill.. After asking for my personal details, he asked me for last transaction which i said was rs 59/-. He refused to accept this. He also refused to allow me to speak to his supervisor.
I really do not understand how they can forcibly deduct rs 59 and also not allow me to close the account? Their website faq also does not state how to close the m-pesa account.
Please help.
Yogesh
Tel [protected]

I had disconnected my number by the last week of june 2017 after paying all my dues and my number was disconnected the very next day. I didn't receive any bills for july but suddenly after a few months they sent a bill asking me to pay for a service that was discontinued. I also received a mail regarding confirmation of the disconnection. I cannot call the customer and talk since i am not in the country and repeated mails to them are going unnoticed. Now they have sent a legal notice.

Dear sir/madam,

Last week i had convert my postpaid no.in to prepaid service. After convert i had recharged rs. 50. But its not credit in my vodafone account. I had contact

After long time my balance rs. 50 is not refunded else not credited in my vodafone account.

Recharge date:-19 dec. 2017

Please see attach file for detail statement
Mobile no. [protected]
Alternate no. [protected]

I'm not satisfied to talk vodafone executive officer
Kjuly k jk his rude & helpless attitude, specially when i want to register my cmpln (For networking prob), when i talking no response from there, at last officer said "if finish to tell your prob please disconnect the line"- wht is this??? It's too bad for all matters as network as helping method as customer care officers. I also advise to all for not in use this network. Specially vodafone customer care executive officer too bad behavior (Today 10:30p. M to 11:30p. M i was call vodafone care and executive officer name - tapas

In my aug 2017, bill received on sept 2017, special number bill 51717 rs.1260/- for 90:10 minute :second, i am surprised when my credit limit is rs.500/ and bill is more then rs.1300+ my number is suspended by them on 15.08.2017 but when they wanted they started they wanted they suspended ask them to provide detail of suspension. Also, they were raised net charges bill in march 2017 this without installing sim in hand set, it's seems that their billing system is manual manipulated by them.

As stated in the subject, my prepaid balance has been deducted by Rs. 90 for subscription to something called WWE ZONE PACK. I have not subscribed to any such service. The message received for this is as below:

Hello! WWE ZONE pack is now active on your number, as requested.This service is valid till[protected] and a 30 days rental of Rs.90 has been deducted.Your current Balance post service activation is Rs.374.94.To deactivate SMS STOP to or call 155223(toll free).SPECIAL Offer! Now Enjoy FREE Profile tunes on CallerTunes APP, click hyperurl.co/vs .Dial 1234 (Toll Free) for more songs.

Request you to immediately reverse these charges. Vodafone usually gives great service, but such tricks really ruin a customer's experience. Please stop this.

I had a Vodafone connection ([protected]) which I used for more than 3 years. I had asked for a plan change from 99 to 499 which was not done resulting in a bill amount of 2500 approx. I had registered a complain and even after repeated follow up I never got a response as a result of which I disconnected the number. My request for disconnection again has not been taken and now I am being g asked to pay. For what reason I have no clue. On top of that the agents you gave hired to call for recovery behave like goons. Leena is the agent who called me today. Do you not even give basic etiquette training to your employees on how to speak to customers? They keep calling and disturbing. One I gave no pays dues because I had asked twice one fir plan change and other fir disconnection which your call center did not take properly. Secondly for your mistake you dare to send me a legal notice while I gave been the victim of your companies failure to address issue. I have been a Vodafone customer from the time it was hutch and I had to change because of the pathetic customer service you guys have. My mental peace is disturbed by your customer care employees who have no mannerism at all.

I was using vodafone services from last march 2017. But every month the bill of it has come around 800 something whenever my plan was only 499 and monthly bill should be come around 560. This process was going on continuously from last some months. When my last month's bill came to be of 1400 then i call customer care to correct the bill but at that time i didn’t get any response. I called in october last. After that we had to go my home town for a month. Between this time periods, we didn’t any call from vodafone no, because in november my incoming services had been closed. And at that time i was not getting any call from customer care. I did not use the number in november and december. Now they are calling me continuously for paying bill and asked to correct the bill after 2 months. I’m not happy with vodafone service. Why do they call when they do not listen to us?

Dear sir,
Iam not satisfy with your internet network
Coverage n data packs, there is no coverage or vodafone 3g or 4g at my hospital area, hence, i thought to move to jio, i submitted port request from [protected] vodafone to jio on 30 november after 8 days when jio sim wasn't activated i call jio care, and they told me that my request is rejected by vodafone, then i have submitted mnp request again on december and again it was rejected, even its a prepaid sim and i have no due, and 90 days also completed why are you keep rejecting my request, now i have started
To send sms to 1900 for porting again
But, iam not able to send only for 1900"message could not sent" is showing... Tried many times
By speking to custmer care for solution... They keep giving non sense / irrilavent solutions: -

1. I did not recharged my mobile, as for as company rules so outgoing sms barred... But monthly iam recharging
My mobile not less than
2. I suppose to change message centre no.- did the same but no result...
3. I have to change the handset - tried but no result

Moreover the custmoer care representatives not available for 3 days, n they are are not giving a chance to speak
Plz help me my vodafone number is [protected]

Sir, i'm the customer of vodafone service using postpaid plan. Now im willing to change from postpaid to prepaid so recently on dec 12 2017 i visited vodafone office which is at anantapur, cleared all my payment also paid extra rs:140 & asked branch officer to change my plan. He replied that he is going to finish this work within a week. But now it has been 15 days&he is such a negligible person still i didn't get any response from him. So kindly take quick action on this as soon as possible.

Hi i came to us after recharging 5791 international roaming pack and when i reached hear the roaming was not working, so i followed the proper escalation process with calling customer care and taking up with the lead there and then finally i escalated the issue with nodal officer chennai before one week back. As per the advise i have waited for one more week thinking someone is working at backend and will reach me as mentioned in the email. But no one called or even updated me on the status of the issue till date.

Need to understand nowadays there are so many application like banking, security apps are tied with the cell number without that how can we run the work or personal life

My vodafone complaint # [protected]

I have received call from the vodafone number [protected] and the person has said that she is calling from shine.com. After that 19000 were extracted from my bank account and the caller is unavailable now. Please resolve at the earliest. The date of this theft was 20th december ie last wednesday. The person on the phone said that a refund of 34000 is being processed. However, i was manipuated into paytm app which i had ever used before. After that an amount of 19000 was debited from my hdfc bank account. I have tried to trace the vodaphone number and this number is from east up. I have been trying to raise an fir but till now i have not been able to raise one due to one reason or the other. Please do something to prevent such theft taking place again.

[protected]- sim taken in rajasthan by khimsar proof from vodafone however, currently the sim is available at mumbai that too owner name is changed.

My mobile got lost, i tried to block the sim however the vodafone customer care team informed that the owner os this sim is changed. How can company do like this.
What is the use of providing our documents??

Kindly deactivate my mpesa account, am not using the account for any transactions, today i received a message which says if you don't use it further you have to face a penalty of rs.50 per month, i don't want to use any such service, just deactivate or i have to forcefully stop using vodafone.
Please tell your team to close it as soon as possible, as it's no use for me and am not going to pay any charges on behalf of it.

Hello! Wwe zone pack is now active on your number, as requested. This service is valid till[protected] and a 30 days rental of rs.90 has been deducted. Your current balance post service activation is rs.20.3816. To deactivate sms stop to or call 155223 (Toll free). Special offer! Now enjoy free profile tunes on callertunes app, click hyperurl.co/vs. Dial 1234 (Toll free) for more songs.

This is the message we got and 90rs deducted and i didn't intiated this pack.

I never gonna prefer vodafone to my colleagues.

Please refer my complaint no[protected],[protected] and[protected]. I am surprised that without resolving my complaints, it is in closed status. I am government employee and using government cug card. But you are not serious to resolve the network issue....
Please don't be fool to others by showing the fake add about network.
Go through my complaint.

Dear sir, i have post paid connection of no. [protected] which i converted into prepaid before approx 6 month from vodaphone store via application & i paid all bill & fee which required & told by store, after my application approx after 15 days the post paid service discontinue & prepaid service starts due to late service given by vodaphone bill of post paid connection of remaining days charged to me & after two month my service deactivated by vodaphone. I contact vodaphone store & i paid the bill which are not related to my usage & my service starts, after four month again sms of vodaphone received regarding bill pending & my service again deactivated by vodaphone. From that i learn that even after i am your valuable & regular customer of two vodaphone postpaid connection, i realise that the service of vodaphone is third class. I[censored] are able to solve my complaint then do it otherwise

This is to bring to light the tricky business traps of vodafone.I have been using vodafone postpaid for years an on and off been subject to sudden high usage bills on sudden months.
I have been tolerant enough to pay the bills as also the number had other conveniences like calling other in the network for free, certain amount of internet downloads free(supposedly) etc.
This was until I realised one month when they charged me a sudden hefty Rs5463.95 for internet usage.MY earlier high usages usually got unto rs.700 and if that is what the pattern was and if by rules the download is till 10 GB,
Norammly it was capping of 500 Mb. post cross this unlimited with 2G speed. so I could not understand how they charge 900 MB @4G speed.
vodafone should have stopped the connection at and after 500 mb usage or at least by business ethics and principles send me a warning.
If not so, at least the billing credit amount should not have exceeded rs 1000 and i should have been restricted usage unless the credit amount to my internet billing account has been paid.
it is only at the end of month that i suddenly get a bill of Rs5463.95 which is a mere unethical business trick to fool customers and trap them in.
I am subject to the cheapness of a supposedly multi millionaire combat...wonder if this is how they make money...if they get away with on...
they'll get away with this again and again.And the sufferers will be the innocent poor victimised customers who to avoid their harassment succumbs
to such unethical and intentional cheap business tricks of these companies.Cont no [protected]

I'm in nigeria for last 6 months and cannot operate my vodafone india prepaid number for some time now. Imcoming messages were coming so far.

On 25/12/2017, i got message that if i did not call from the number or send sms, my number would be blocked.

I did a online rechage of 350/- inr and internation roaming 673/-inr recharge.
I'm still not able to do the sms or the outgoing call.
I need help to keep my vodafone mumbai mobile active.

I have been requesting for porting my number from mumbai circle to kerela circle since a week as i have moved to kerela. I want to link my aadhar with mobile number but i am not able to do it because i am still in vodafone mumbai circle. I was suggested to send the port request via message which keeps on failing, so i visited the vodafone store and got to know that i need to activate roaming. Even after activating roaming, i was not able to send the port message and now vodafone guys are suggesting me to go back to mumbai and send port request since i am on roaming in kerela.

I have my number linked to my bank accounts, email accounts and many other places.

I am not receiving any help from vodafone on this matter so far and i am really disappointed with their service.

When i call on their customer care numbers (198 and 199), they disconnect the call as soon as they get to know it is about porting.

They are not working according to their tag line - happy to help