| Address: Mumbai City, Maharashtra |
I am really pained and absolutely livid and would request vodafone to respond to this matter.
Please refer to the sr nos[protected] and the subsequent sr nos[protected] and[protected] and i would like you to please listen to the voice recordings of the same in addition to several other calls made, including the one that was done today with one mr biswajit das, who was the floor supervisor.
In short, on the 4th of november i had accidentally activated the international services on the vodafone app on my phone and after realising that within a few hours called the call centre asking them to deactivate it immediately.
I was told that the same was not reflecting yet on the system and once it would happen then the needful would be done. Just to be on the safe side, i also told them to ensure that i am not charged as well.
But as luck would have it, despite these assurances, when i received the bill on the 19th of november, the entire amount was reflecting. I have been in india throughout that period and i had clearly indicated that i was only browsing through the options and by mistake i had pressed the activate key.
When i again spoke after the same, i was promised by an agent that the same would be reversed and i got the reversal amount of 5900 and the revised bill on my app. The amount was deducted and the correct amount was levied. This was on the 30 th of november
However, to my utter surprise on the 5th of december the entire amount of 9667 was deducted as a direct debit instead of 3767 that was showing on my account and app.
I immediately again called up and asked what was the reason and was told that there was a mistake and that the amount would be remitted asap.
Today while speaking to biswajit das, he informed me that 9667 was remitted back on the 8th of december. I asked him if he could indicate to which bank account was that amount refunded. He could not answer that.
I checked my axis bank account and that amount had not yet come in. Over an above that, i am now receiving calls to pay 3767 which is simply preposterous!!!
In the first place
1) vodafone charges me 5900 extra for service that i accidentally activated and immediately pointed it out for de-activation
2) inspite of assurances that entire amount gets billed and also debited despite assurances.
3) after taking it up strongly, then vodafone refunds the amount and corrects the bill to 3767, but on the 5th of december, they decide to debit the entire amount of 9667.
4) then vodafone promises to refund the entire amount of 9667, which they supposedly claimed to have done on the 8th of december, for which there are no references. I have no record of receiving that payment to date.
5) to add insult to injury, now vodafone is asking me to pay 3767 as the outstanding amount now!!
How ridiculously can vodafone operate with this kind of erratic and uncaring behaviour??
And today your floor manager has the audacity to tell me that this amount is not refundable and i have to bear the charges for a service that i accidentally activated, never used and almost within a few hours of activation requested for deactivation.
And that too after vodafone clearly reversed the amount and it was reflecting on my app.
Now instead of rectifying this situation and apologising for the goo[censored]p, i am being told that i have to pay for a service that i never used at all.
How can vodafone renege and go back on a commitment made, even though very late and then tell a loyal old customer that it was a mistake???
Can you guys make a mistake on a service request that was pending for 20 days??
Vodafone India customer support has been notified about the posted complaint.
