Vodafone India Complaints & Reviews

I have been having a vodafone postpaid connection 99625020* for the last 10 years, and am seeing that vas are getting added for the past few months. Every time we call vodafone, they say amount is being reduced, but again bill is inflated. Talking to customer care is of no use as they say my # is block listed but nothing happens after that. Track the complaint #[protected] and reach out to me or i am porting out for sure

I am using voda no [protected]. Recieved bill as on 21-dec-17 having wrong usage charges for internet rs 500. On 18th i was wrongly charged for internet usage. I called customer care many times for this issue but not get a proper respond even called appellate authority no[protected] but call disconnected by executive. Why should pay for the same if i have not used the services.

Sir we are very disappointed with your third party provider from GLOBAL DIRECT code no IS 003, name Mr OMKAR DODEJA who is supposed to be trainee manager and is the associate of vodafone as his I'd card mentions and resides in ulhasnagar.
In November first week he took all the relevant information to port my wife no [protected] docomo to Vodafone. Till date the number is not ported saying that docomo bill is not paid. But the payment has been made to docomo twice by my wife but still further process is not initiated by Mr OMKAR DODEJA. We called him many times saying the same. But he is saying the same story.
I'm sorry to inform you that this type of service from Vodafone rendering no help is not acceptable. And I refused him now to not port my number as im fed up of calling to your Vodafone executive.
Very bad service...

My name is diwakar prasad. I stay in navi mumbai. I have vodafone prepaid account nos. [protected] and [protected]. On both the numbers for the last 15 days, whenever i refill the accounts of some amount, those get deducted immediately the moment i come into the network of vodafone.
I complained about this to their complained number 198 many a times. Sometimes they refund, but most of the time they do not. I have already lost a good sum of money in this way. Even visiting and complaining at the vodafone gallery did not result in proper solution of this problem.
I even formatted the phones two three times in the hope that it could solve the problem. But of no avail. It still is the same as before. The service centres of my android phones [[protected]Gionee f108 po) and [protected] (Micromax canvas 1)].
It seems that the vodafone damn care for its customer.in desperation, i am writing to you to kindly look into the matter.in dire case, i am left with no other choice but to move on to some other service provider with my number portability. But that is not the solution. If i come across the same situation there too, where will i go to then?
Hence, i am of the opinion that this matter must be sorted out at vodafone itself. Moreover, i have been using both the numbers for the last 10 yeas and never in the past i had to face such problem.

I am using my no.[protected] since 10 years for now.This year May, a lady named Soniya called up and ask me to port my no.[before that it was in airtel for past 7years]the proposal was good so I proceeded, few months everything was fine, but later, the foul game started, auto downloading, auto services activation, that too in huge amount.
Now from three months i am suffering, my no.outgoing gets block every second day, I have to call customer care and repeatedly explain the situation again and agin as everytime there is a new guy on call.No one in your company is acceptting mistake, which is on your part.
I mean to say that is this the way your treat your customers, false billing, all fake fraud, giving you bussiness is like developing a cancer, pathetic, you people simply dont care, I will never recomend anyone vodafone, rather word of mouth will be negetive for you guys, evn on social media too.

I am user of vodafone from last couple of years but i am totally shocked that after payment of my old mobile bill and get that account closed on date 28.03.2016 with conformation of your customer care executive for payment of bill of my mobile no. [protected] of rs.1400/- and he say that i will never get any bill in future. Hence i had make payment.
But from last 2 weeks your c. C. E. Again call to pay bill of my closed mobile no. [protected] of rs. 1000 or above.
Also i am totaly shocked that my other mobile no. [protected] whose outgoing calls barred by your customer care executive for non payment of my old no. Bill.
It is not fare to closed all calls whose bill is in credit and not as per rules and regulation of tri.

I had enclosed my account statement herewith of rs.1400/- payment.
Please check your call record what your executive say for bill payment on dt.28.03.2016.

I request you to please do needful and please start outgoing call service of my [protected] mobile no.

Hi,
This is kindly inform we are faceing the problem to my number :[protected]. On 22 nov 2017 already recharge 352 on 56 day but the plane is given to me 28 day only. I have revived one message on 10 march 2017 if you are recharge before 15 march 2017 you have given one year granted plane but it is given to 28 day please resolve as soon as

Regards

I have already requested tariff plan change with service request n0 with the mentioned dates:-

[protected]dec-2017
[protected]dec-2017

After 24 hours i got the message that based on my request we have successfully applied special offer.

But still they haven't activated it yet.

Today 21 - dec-2017 - 2 request no has been logged[protected],[protected]

1 agent says it has been activated
1 agent says it not activate due to some issues.

Again they said to wait for next 24 hours.

They are billing me up with 300 (Approx) which is of no use.

I had converted my mobile phone connection from airtail to vodafone for more than two years or so. I also use another post-paid vodafone connection. I pay more than 2500/- to 5000/- every month which is borne by my office. For the last eight days i was travelling to europe for meetings etc.
I received a call from one baisakhi[protected], who called on behalf of vodafone asking me to pay 2000/- immediatedly which my office deposited very next day by cash at vodafone office, ideal plaza, kolkata. Again the lady called me and asked whether i have paid. I told her yes. She wanted to know whether by cash or cheque. But as i was out of my office, i told her by cheque, because usually my office pays the bills by cheque. But it was paid in cash. Today, again i got call from her when i was in a very important meeting in a different office. I told her that i paid by cash. She asked rudely for the receipt no. Which was in my office. Immediately after that i found my phone has been made one way.
In this context, i would like to state that i have received a bill for rs.-537.85 payable on 2.01.2018. I am surprised to know how could she ask for 2000/- more and even after paying the sum, how dare she disconnect the line.
I seek action on your part otherwise i will go to the comsumers' forum or other appropriate authority for redress.
Awaited your sharp reply.

I did a rechare of 458 in rajasthan vodafone then two days after my 3g network is not connecting and registers i have comlain on vodafone 199 no. And register a complain, they gave me 24 hours and now it is 48 hours and till my problem is not solved by vodafone company, i'm having problem with my data not using it very well my 1 gb data not used properly, what i have to do.

I have been wrongly charged by vodafone for international data usage. I was informed that my credit limit is 3500/- and a bill of 24677.57/- has been generated for the month of september. I had activated my international roaming pack while my visit to singapore and malaysia from 6th sep 2017 to 14th sept 2017. This pack included unlimited calling and data during my stay in singapore and malaysia. While i was cruising from singapore to malaysia i had activated my cruise wifi to avoid any unwanted charges, but inspite of it i have been charged by vodafone for data usage and the unbilled amount was rs 16000/- initially. I was informed that my credit limit was 3500/- but later vodafone disclosed that the credit limit is dynamic for international roaming and this was only informed after a bill of 24677.57/- was generated. Now i am being forced by vodafone to pay the total amount that i have not even used. Could you please help me with the same as i have all the messages sent by vodafone for my international roaming and its credit limit also.
I had registered to vodafone.
My complaint registration no at vodafone
My vodafone no - [protected]
Complaint no[protected]
I am ready to pay the amount for the international roaming activation which was 3500/- and my monthly rental along with the tax applicable. Anything beyond it is not ok.

Name - akshata kamath
Mob no - [protected]
Email id - [protected]@yahoo.in

I got a new vodafone 4g sim from vodafone shop mobile my vodafone mobile number is [protected]
Alternate number [protected]
Main 3/4 baar sim upgrade karva huka ho par mera sim activate hi nahi ho raha main [protected] vodafone number se new 4g sim ke sim number send kar raha ho par par number sim activate nahi ho rahi aur network bhi nahi aaa rahi aur no network likha aaa raha hai aur maine customer care par call kiya aur bo boliye ki sim activate ho huki hai par sim mein koi network hi nahi hai aur shop wala bol raha hai ki aap customer care par call kro... Par company aur dealer dono mujai ingnor kar rahi hai

Maine jab se sim upgrade kiya hai sim
Work nahi kar raha

Dear sir/madam,

I facing network issue at my residence for more than 2 years, i had complained to nearby #vodafone service [protected]@dwarka sector11. They had forwarded complain to technical team but nothing helped me. Also last year i recieved a call for asking help in putting mobile tower in my society through rwa, but i said i cant help.

Recently when i had requested for porting to another provider and paid additional amount apart from unbilled amount on 2nd dec but #vodafone rejected request saying outstanding amount pending. I went to #vodafone service [protected]@dwarka sector11 again to submit they asked additional amount calculating usage for additional 1 week, i paid the same but again yesterday evening they declined the request saying outstanding amount.

When i called call centre they kept my call on hold and once they picked and talked rudely then disconnected

Request your help

[protected]
Dr. Sourabh kumar sinha

Dear sir/mam

I want to port my mobile number but i cannot able to send mnp sms to 1900, as vodafone is blocking this sms. I have complain to them many time, always get the repeated reply that we have raised a complain and it will be resolved within 24 hours. However its been 5 days still i got the delivery failed message every time i try. I have also complained to the vodafone store but still the same reply. Issue is still not resolved. I hope you will look into this matter seriously and get this issue resolved asap. My mobile number is [protected].

Looking forward to get the resolution soon.

Regards
Snehil masih

Why is vodafone activating service packs on my number without my consent or permission and on top of that you are charging money everyday. I deactivated all the services in november 2017 and yet again all the 3# services i did not opt for like indiansafari pack, how to videos, re 1 store pack, games buzz are getting activated and balance is getting deducted everyday. I am a loyal and old customer and this is how you are stealing money from me forcefully. Please stop activating every goddamn pack without my consent and deactivate them immediately. I don't want the money but this is harassment and cyber theft, so stop this before it gets more messy.

Unable to generate upc for my vodafone numbers. Everytime i try to send port out sms to 1900, i get"message sending failed" error.

However, i am able to send sms to other numbers.

I have contacted vodafone customer service several times and was provided with unprofessional responses like check the message settings and message centre number.

Looks like vodafone is purposely blocking customers from migrating to other networks.

Since reliance gsm ([protected]) has started closing it's services, it requested each of its customers to port their numbers. I also got a message from vodafone stating that i should approach the nearest retailer to port my number to vodafone.
When i approached a retailer who has been running his office in belapur, navi mumbai, he first lied to me that my reliance number would be blocked if not ported before 30th november. I didn't take that lie seriously as i have been too busy in my own professional work. I asked him to port my number as soon as possible with cheapest plan. He told me that there are only two plans for porting, one is : 6 months plan costing ₹299 as a whole, and the other is: ₹199 plan. Obviously, it was very lucrative and reasonable to choose the first one which is valid till 6 months. But the fact is that, this glib lier completely manipulated by telling me lies and registered my number without telling me that the number had been ported to a postpaid service.
I was infuriated and asked why he had not taken my consent but he again manipulated me with his lies and i somehow agreed to take that sim.in the office, this retailer has an unofficial and self written pamphlet hanging on his wall delineating about the 6 months plan that i took. It never said that i had to pay ₹399/ month for a period of 6 months. I am too busy in shaping my own career that i always overlook such lucrative plans and take them if some bonafide person tells me complete details about it. Retailers are the ones who are to be believed when they say about any of the plans offered by the telecom industry. Why the heck should i go and verify what a bonafide person speaks, well i don't even have any time for such things. Now that i am aware that i was befooled about the 6 months plan, about which i was told that i should only pay ₹299 once and for all.
Now, this is too much!!! I want my number to be ported back to prepaid service and stop this ₹399/ month plan for a period of six months period. Strict action should be taken against vodafone because they have not helped me when i contacted the customer care representative. The representative only pacified me with this soothing details about the actions that would be taken in near future and i wonder if that future is waiting for me in the next century in my next birth.

I have been using the a mobile connection since more than last 12 years and was with tata docomo. Later it was ported to vodafone. I have been heavily charged for its usage and i decided to port it to airtel on january 2017. But vodafone has rejected it with a bogus accuse that i had outstanding bills to pay.

My busy schedule didn’t allow me to go behind this issue and i tried to port it out on 18-march-2017 after paying the entire outstanding plus excess amount to avoid the possible controversies on any outstanding bills. Even then also it was rejected accusing the same reason.

Finally, the third time on 29-november-2017, i tried to port it out again. I paid the bill amount and rs.200/- extra towards any usage charges that may arise on the period between the porting request date and porting date. Vodafone has rejected it again saying the same reason. A screenshot is attached herewith, anyone can clarify what amount was outstanding on these days.

They want to loot me with heavy bills.

Please look in to this matter and do the necessary actions against them in this regard. I have been paying an average of more than rs.1000/- each month, while i could limit my bill to rs.250/- if ported to a prepaid connection of other providers. Vodafone is liable for the excess amount they have been collecting since last january from me. Please do the needful to persuade them, refund me the same immediately.

I have again on 15-dec, initiated for porting for the fourth time and waiting for the action.

Faithfully yours,

Sajin k. John

My vodafone number is +91 [protected].

On the 23rd oct 2017, i received a call from vodafone to upgrade my existing plan. They shared a good plan (Compared to my that time activated plan) to upgrade and asked to make advance payment for 12 months. As this was verbal communication with me. So, i asked them to share plan details on my registered email-id (I didn't shared email-id to them). After that call, i received exact plan details (Every plan detail was same as your team informed me on phone except data value, they informed 80gb per month whereas 40gb was mentioned in email) and payment method on my registered email id. After the email, they called me and i asked them to upgrade my plan as mentioned in the email i got (Note: i didn't asked to upgrade my plan over email or sms. I asked on the same call). And my plan was upgraded in sometime and then they called me to make the payment. After that i made the payment of inr 4999 to vodafone by paytm as mentioned in the email i received from vodafone team.in nov bill cycle my bill was generated of inr 1295.77. Then i complaint to 'corporatecare. [protected]@vodafone.com' (On 3rd nov 2017) regarding the bill and i also shared the case described above.

Note: before detailing the case further, i want to make a note that your 'corporate care' team is full o[censored]nprofessional and untrained people. They do not even read the mail content and the attachments shared within the email.

Following is the summary of conversations happened with vodafone team after 3rd nov 2017:
06-nov-2017:
Corporatecare. [protected]@vodafone.com: mobile number is not mentioned in the email. We request you to share the same.
[protected]@gmail.com: i shared my mobile number in the reply and also shared that my bill of 'inr 1295.77' is generated which is wrong and i will not pay this amount till my case gets resolve.

08-nov-2017:
[protected]@gmail.com: i sent a reminder that i am still waiting for the response/reply from vodafone.

09-nov-2017:
Corporatecare. [protected]@vodafone.com: shruti mishra replied that vodafone does not offer any yearly pack of inr 4999 and i don't why she asked me to share the tariff regarding mail again. Interaction number of this mail was [protected].
[protected]@gmail.com: i shared the email again to same email-chain and requested to resolve my case asap.

12-nov-2017:
Corporatecare. [protected]@vodafone.com: we would like to inform you that as per your concern we have checked your current tariff plan red 1999 unlimited is activated from dated 23-oct-17 also inform you that there is no rental for 12 months and you will get unlimited local, std and national roaming incoming/outgoing and 40gb data, 100 sms and 200 international calling. Interaction number of this mail was [protected].
[protected]@gmail.com: i shared all the requested information again and again requested to resolve my case asap.

13-nov-2017:
Corporatecare. [protected]@vodafone.com: the details of your new tariff plan red 1999 unlimited @0/- are attached here with for your reference. We would like to inform you, we are check this plan will be not charged for future 11 bill cycle if you use extra benefit more than tariff plan benefit this time you are charged for usage. We would like to inform you, we are activated on your number 10gb 3g-4g free 6 bill cycle with this tariff plan red 1999 unlimited same is activated 23-oct-2017. They also shared an spreadsheet with plan details. Interaction number of this mail was [protected].
[protected]@gmail.com: i didn't replied because i thought my case is resolved and i will not be charged from next bill cycle onward. And i also paid the inr 1296 as the bill of nov bill cycle.

Now, same thing happened in dec bill cycle as well. This time my bill amount is 'inr 2366.81'. I again sent my queries to vodafone team on 6th dec 2017. This time vodafone again replied that 'i'll not be charged for next 11 bill cycles until i use extra benefits from my pack'. Following is the lines i got from vodafone:

'we would like to inform you, we are check this plan will be not charged for future 11 bill cycle if you use extra benefit more than tariff plan benefit this time you are charged for usage.' interaction number [protected] for your future reference.

I checked my bill via ivr system and found that my pending bill is same inr 2366.81. I don't know how is this going to get resolve. That's why now i am contacting you if you can help somehow. This is a humble request to ask your unprofessional team to resolve this asap or do let me know if i have to contact government of india to escalate this further. And please make sure that this get resolve before the last date of bill submit. As i don't want my number to get suspend. Thank you in advance. I am hoping a quick and positive reply this time.

I also tried to communicate with nodal officer. However they are also unnecessarily trying to stretch this thread. I asked some queries to nodal team and they always reply some unrelated to my queries.
Nodal team even didn't checked the reply came from 'corporate support vodafone' team on 12th nov 2017, 13th nov 2017 and 09th dec 2017. 'corporate support vodafone' have clearly mentioned that this 1999 plan is active and i will not be charged for next 11 bill cycles. These reply came from 'corporatecare. [protected]@vodafone.com' email-id. And i hope this is a valid email-id as this was shared from vodafone customer-care to me.

Along with this, i had a call with the 'corporate care' team's member on 13th nov 2017. He clearly mentioned that this was a valid offer and same is activated on your number for next 11 months. He mentioned everything in his reply as well. You can check the call recording as well.

Please note that whatever i mentioned in my this complaint is enclosed as documents with complete communication happened til now.

I have also tried to contact appellate officer on 18th dec. However thy also did not responded to my email.

Following is the further communication happened with vodafone (After sending email to appellate officer) over different channels. Following are the details:
[18-dec-2017:] i called to 1909 and discussed my case with 'mr. Aqib ali'. He is senior customer executive in vodafone. He sincerely allowed me to describe my point and was listening me very calmly. I had a call with him for around 45 minutes. He checked all the emails sent to me from the 'corporate care' team and he also listened the 'call communication' happened between me and corporate team member and also agreed that the commitment was made to me. And he also registered a complaint on behalf of all the proofs that he got from vodafone system.

[19-dec-2017:] i received a call from vodafone and the senior executive's name was mr. Shudhanshu. He wondered me with his reply. He said that all the communication happened till now is a fraud and he or vodafone can not help. I had a healthy discussion with him. However he was not ready to listen my points. He was just saying that contact to police. And my question is, why should i contact to police? The leakage in vodafone's system. I never requested (Via any channel) to upgrade my plan. If one can access your system and can upgrade-offer/email on behalf of you. Then i don't think if this is my responsibility to contact cyber-fraud-team or police. Along with this, three members of 'corporate care' team have already responded (On different dates 12th nov 2017, 13th nov 2017 and 09th dec 2017, in fact one guy named ganesh communicated this on call and email as well to me) that my this offer is activated and i will not be charged for next 11 bill cycles. After listening all these things, mr. Shudanshu replied (I guess with a smile) that all communication from 'corporate care' team as well is a fraud and vodafone can't help. Please note that this was the second time i was talking to mr. Shudanshu. I really don't know, on which points he is saying that my communication of 23rd oct 2017 and all the later communication with 'corporate care delhi' team is fraud.

I am looking for the help as this is disturbing me mentally and financially both. If you can't help then just do me one favor that please share the channel to escalate my case to 'government of india'. Thank you in advance.

I am enclosing the following documents again for your reference:
1. All the communication happened in nov 2017 in 'nov2017communication. Zip'
2. All the communication happened in dec 2017 in 'dec2017communication. Zip'

Regards,
Mohit
+91 [protected]

Customer care just hung up on me 2 times from 10 day i am calling them to convert my number in to prepaid even after doing all the documentation the haven’t they have. Charged me 300 rs extra for no reason did a complaint about it but no response at 198. Even on voda fone online feedback portal... Worst network... They are not helping hope this helps and reaches till the top level of vodafone n let the see how the lower level are working... Vodafone you’ll really lose customer by doing all this finally thinking to port out but what about my money 300 rs they made me pay the bill of 900 the. They told to pay 200 for prepaid then again 118 then also after 10 day nothing has happened.. Hope a good support from here. Thank you vodafone such a big company wasn’t expected from you guys hope to get a call back at [protected]