Vodafone India Complaints & Reviews

To
Vodafone mobile services limited
(Cin no: u64202dl1992plc088087).
Constantia office complex, 11 dr. U n brahmachari street, kolkata-700017.
Email: vodafonecare. [protected]@vodafone.com
Fax: [protected]

To 16.12.2017

The vodafone

Dear sir,

This is to inform you that i wrote a letter requesting immediate disconnection of vodafone 4g wifi number [protected] in the last week of november 2017 at your salt lake vodafone stores salt lake near city centre.

It is really surprising to see my wait for hours at your salt lake vodafone stores on several occasions are resulting in no service at all and wastage of time and money.

I will be highly obliged if you can immediately disconnect the wifi services of vodafone 4g wifi number [protected] and will be thankful for same.

I have received an email from vodafone with following

Relationship no:
[protected]
No. Of connections:
1
Amount due:
826.46
Due date:
02/01/18
Late payment fee:
(Payment made after due date)


I am again requesting yiou to disconnect the connection with immedioate effect as almost 20 days has passed after last request.

Please look into the matter and disconnect the service with immediate effect.

Thanking you,

Yours sincerely

Partha sarathi sanyal,

Fd 15, sector 3, salt lake city,

Kolkata-700106,

West bengal.

Hi,
My name is ankit jolapara and i want to make complain to vodafone company giving # service to a loyal customer. Been a vodafone customer for more than 9 years now and receiving service like this makes me sick.
Below are the two images of one email that i sent to vodafone on 12 th december, no revert for the mail has been received.
Received one call of all fake promises that engineer will come to your place and solve the issue. We feel bad for you and blah blah blah.
To be honest, vodafone don’t care # about their customer. The bill for december has been pending and i’m not going to pay this to vodafone either.
I want you to take strict action against vodafone. Do read the email in the attachment and help me solve this query. You’ll are the last hope.
Thank you.

Dear sir,
In reference to our communication this is upraise for your information and requesting to resolve the ongoing issues immediately.
As informed we have approached your representatives mr. Sudhir thakur for lease line and network boosting via boosters/repeaters and through him we got contact of mr. Koushik dutta and via them we have been suggested to take cug in favor to obtain of my requirements like lease line and network boosting via boosters/repeaters.
Based on their suggestion we have agreed and meanwhile we have also communicated about present mobile users details in favour to expedite process from their end for network boosting via boosters/repeaters. But later on 25th oct 2017, vodafone representative called me that he had sent the sims to our jorethang office address, so after receiving it, call him. After receiving the sims in the same day at 6pm, i called him and then he informed me about immediate conversion of prepaid to postpaid of all will be done at 7 pm, immediately we have reported them back via mail and phone to stop the conversion since without any improvement of network doesn’t make any sense and also the exercise of actual conversion like same number or new number or whoever to convert, whom not to convert and etc…was also yet to be done mutually.
Because o[censored]nfaithful conversion my company has gone into black due to lack of communication for 24 hours (Due to lack of communication we were forced to stop power generation of 97mw power plant for 14 hours) and after repeated mails and etc… they have communicated us to use the sims they handed over till 30th oct 2017 and promised us via mail (Enclosed) that will come and resolve the entire issues by 2nd nov 2017.
But with continuous follow-up mr. Sudir and koushik came to site and promised the following things and on the account of following promised we have accepted the partial cug:
1. Installation of network repeaters/boosters at sakyong, power house and barrage locations on or before 10th nov 2017.
2. Conversion of 15 numbers to prepaid.

But from thereon we are being neglected completed and they are not at all communicating anything and we are been continuously chasing them but none is attending our calls and no service is being provided as committed

Surprisingly we came to know that the bill was also being generated by 17th nov 2017, although we have paid it.

* entire communications with your representatives is enclosed for your information.
Please find the attached mails which are self-explanatory regards to an unethical conversion into cug without taking proper concern from company and end users.
1. Please be noted we have not given any confirmation/submitted documents regards to conversion.
2. How the vodafone executives has done this conversion without asking us noc from the users/without taking concern from either users or company.
3. No documents were collected from us for conversion.
4. Information for doing the conversion was given 1 hr before doing it. Neither a notice to the users were given nor a call was made to them before conversion.
5. Entire conversations with vodafone and promises made by your people regarding to their fault and returning of numbers into prepaid and etc… has enclosed for your needful.
6. Yours representatives wrote us a mail for letting us to use the converted sims till it gets converted to prepaid without any charge. Though the bills were generated.

All the above mentioned was also sent to mr. Saurav ghosh to look into the matter and sort out our problems at the earliest. But he is also neglecting us and not receiving the calls. We demand complete return of numbers with old plans and balances immediately. This is for your kind immediate action please.

Hi all,
I have received isd billing about in my bill dated 1dec2017 and made a complain regarding with vodafone, initially denied logging complain but forcing hard then they logged the complain and closed the complain without any root cause of resolutions/ customer satisfaction.

I have clearly mentioned during call made by vodafone executive that isd call have not made from my phone. Even requested to deactivate the vodafone international calling as i don't call any international number so far.

Vodafone doing some fraud and trying to cheat customer and not at all listening to customer complain.

I have strongly requested not to close the complain till resolution and she agreed on call and eventually closed the call. So this is again fraud and cheating to customer. Our conversation might have been recorded by vodafone, you can check and revert with conversation details and let me know what was agreed and acted is quite different.

I had paid rs 130.00 by using online payment trough the credit card for a normal recharge to the vodafone no.[protected] of kabita biswas (My sister). I was doing this using my vodafone app as a unregistered customer. All process was o. K. Otp was sent by vodafone billdesk. The otp was 336804. After pressing confirm button the transaction amount had deducted but transaction id is not displayed. Still now the above said voda number is not credited. Pls do the needful.

I am subscriber of post paid cell no.[protected]. I have not applied or requested for any call details from my cell phone, but i have received a sms from your vodafone.in as "your application has been received for. Use eac[protected] for future reference".
I suspect that some mischievous persons are using my name to get call details from my cell phone. I request your good officers not to entertain any such request or application without my knowledge and consent.

I therefore request your good officers to make an enquiry and avoid any foul play by third parties and oblige.

Thanking you,
Yours faithfully,
(D. Venkateswarulu)

I made payment of the bill generated for month of december on 15th december at 3:45 p. M.
The amount deducted from my bank account was twice the bill generated.
Please correct the status and repay me the extra payment that is made to my m-pesa account.
This is the second time that this is happening that twice the amount is deducted from my account.
Please look into the matter.

Thank you

Hi,

Today i come to know that vodafone cheated his loyal customers as well. It happend because we do blind faith on vodafone company for long time.

My number is [protected] & iam using vodafone numbers almost last 14yrs.

Today inprocess of porting (Vd198162) cc executive update me that i have charged mconverge 99rs every month for last almost 20months.

Mconverge fashion [protected]@99, which i never activated. Customer care executive is not giving any valid answer for this bill. They says i clicked somewhere, eventhough i click somewhere how vodafone can bill it??
I never used any of this portal, how can i pay for this??
Do i need to go for consumer court for this or can solve the issue here?

Hello,
My vodafone number [protected] was deactivated suddenly yesterday. May i know the reason and how can i reactivate the number asap. This is really frustrating experience for me as a customer, no prior information was given to me about the deactivation, the sim was operational until few hours before deactivation. Kindly resolve the issue as early as possible
Regards
Abbas zaidi
Mob:- [protected]
Email :- [protected]@gmail.com

My mobile ([protected]) is not working since 06.12.2017 around 11am, i have visited the vodafone store @ uttarahalli (Bangalore), on 11.12.2017 the executive checked and he replaced the sim and informed the same will be activated after 24hrs, since it was not activated even after 24 hrs i contacted the customer care, she said since the sim was replaced the national roaming was not activated, and informed me that it will be activated within 30min, but even after 4 hrs also it was not activated, i again tried the customer care now they informed me that my mobile was deactivated because i have not paid the bill of my one more no. But i have not received any intimation regarding the disconnection. I have lost a job because of the disconnection, i was supposed to attend an interview, because of the deactivation of the no. I was unable to attend. Also i have missed paying my emi's because of this. Now it is 9th day since the no. Got deactivated.

Dear sir

I have recharged the bonus pack of rs 348 on 13th dec, 2017 via my vodafone app and process the payment online using the rupay gateway. The matter of fact is that recharge pack is not updated on my number - [protected] but rs 348 has been deducted from my bank account. It already been 48 hours but neither i got the refund nor the recharge pack has been activated. Request you to kindly look into the matter

Dear sir / madam

My name is s. Ganesan and working in a corporate company name m/s ju agrisciences pvt ltd, egmore, chennai and my post paid mobile number is [protected].

My office is located at 4th floor, 72, marshalls road, egmore, chennai 600008 and my residence is at 10, paul victor street, nehru nagar, chromepet, chennai 600044.

During office hours from 9.30am to 6pm, almost all the time either my call is getting disconnected during the call or will not be reachable at all. I am getting complaint from my suppliers/customers/friends that they unable to reach me over mobile stating "not reachable".

Worst case is at my home at chromepet. As soon as i entered home, vodafone range will be nil and my officials and others cannot reach me at all. My chairman too tried to reach me when i was at home, but, unable.

Request you to check at both the places (Egmore and chromepet) and sort out immediately.

On 12.12.2017 i had been charged rs 186/- wrongly. My promo was end on 11.12.2017, but i have not get any alert. Though every month i get alert from vodafone company atleast two/three times. Even i also donot get alert, when i was charged from my main balance for data. When i try to connect vodafone customer service on 12.12.2017, they did not respond. The customer care executive provide me the wrong information, and he cut the phone. Though i donot misbehave with him. His behavior is very bad. Please check the conversations between the customer care executive & me. So, plz help me for getting my money back and step about his behavior (Customer care executive).

Sir/mam,
I had purchased an vodafone sim and put into in a smart watch model name: bingo c6. It is functionable till one day but after that suddenly there is no signal and when i rebooted my device it's showing invalid sim. Then i tested it in my android smartphone there also it's showing same problem. It's my humble request, kindly fix this stuff.

I had recharged my vodafone prepaid([protected]) on 03/12/2017. The recharge amount is Rs.401/-(offer for me) 56 days validity, Unlimited call and daily 1GB data. In this offer the unlimited call is not working. So that please enable my unlimited call facility and refund my deductions since 03/12/2018.

I am with reliance and i want to port my number [protected] to vodafone i contacted and one of your executive visited my place, obtained the required documents and provided me sim no[protected] and informed me that it will get activated within 4 working days. even after 10 days done it has not been activated. pl call me [protected] contact

I am most unfortunate mother who lost her 33 years old son on 14th july 2017.
My daughter in law left me alone in 14 days after that. I am 60 years lady who has no family member now.

My daughter in law's vodafone no, is [protected] and unpaid bill amount is rs.15552/-
Because of her unpaid bill my phone vodafone has been disconnected. I have lost my son and now phone is disconnected. Vodafone very insensitive. For them my son's death is not big thing i showed them the death certificate they want their money when i am not even using that phone. I am paying my bills regularly which is always around rs.600/-.
My phone no. Why should the disconnect?
Why should i pay the phone bill which i have never used.
I am as it is in such a shock. How can a widow mother who lost her son 4 months back can pay such a big amount that too not of my phone.
Please help.

Hi Team,
i am using your service more than 4 years. But last 3 month your network connectivity is irritating very badly. complaint was already raised on 28th Sep 2017 about connectivity. But still no response and nothing to be changed in the issue. If you are truly deserve as well need your customer kindly resolve the issues at earliest.

Hello vodafone!

I have two vodafone number one is post paid and other is prepaid.
I get the itemized billing details of the post paid via email. I require the itemized billing details of my prepaid number from the month of may 2016 to sep 2016. Kindly help me to my prepaid itemized billings details.
Reach me via twitter @1sapnas

Thanks and regards.

Hello have mobile from past 3-4 years, the sms and call logs are been leaked by someone (Phishing) and recently got heavily charged through whats app and other app download charges
. Even recently got another new sim number for broadband, this too is been leaked by someone similar to phishing. Am having troubles with my family and social circle due to phishing problem.