Vodafone India Complaints & Reviews

I did recharge of 509 rupees on as per your prepaid plan 84 days free calling & 4g/3g per day, but i received message of 2g service. So i called customer care about this fraud and reply back to company with message received from company. But still i didn't receive single call from company to correct my plan, so now please take this complaint seriously other wise there are many different ways to compensate for this lose.

Name kuldeep singh
Mobile no - [protected]

As per the notice i had received from vodafone.. They had requested me to contact a person called biswanath whose contact number is ‭[protected]‬.. Upon calling he is using vulgar language and abusing me.. I have lodged a complaint against vodafone and will make sure min of 20 vodafone numbers related to my family and friends are ported by the next bill cycle

My local outgoing calls are being charged 3 times the usual charges since few months without any notice. On contacting, customer executive registered complaint and said extra cut balance will be refunded in 24 hours and in future normal call rate will be applied. I didn't receive any balance, called them again and they said it will be processed in 48 hours.
It has been 5 days already and i did not receive any amount back. They did not even give me the request id even after multiple requests. My call rates are still high. Also they barred my number from connecting to customer executive so i am not able to speak to them anymore.
This is highly unethical behaviour.

Had activated a i_roam international pack for 10 days after payment of fees for roaming in israel which was fees was received & acknowledged by the company. Inspite of information carried on the company website listing israel as one of the countries, the customer service representatives denied the same & applied standard roaming charges.
Bill for november 2017 in dispute remains unpaid.

Dear sir this is a complaint regarding vodafone bill amount rs 426/- on [protected] for which your company already waived the amount and your resprenstive call us but now your company is again harrassing us for the same amount which we have already paid and file a case against us for the same amount which is already waived by your resprenstive. So i want you to look in to matter and stop harrassing your customer like this.

When i saw my call rate charge it's automatically increase 1 to 1.32 without any attention to me. For this issue i called customer care in gujarat and first time pickup called by "manshi" and i asked my call rate to her and told me your rate charge is 1:00 rs and i asked to her what will be charge for 0:00:48, she told me 1:00rs so i asked to her please check in your system and she checked her system and charge was 1.0560 so i raised issue and she cut down my phone.

Once again i called in customer care and pickup called by "vikaram chauhan", i don't know who is he but his answer very rude and he told me your rate charges 1.32 and company didn't send any notification sms for increase charges.

Dear sir /madam,

I'm using vodafone postpaid no. Bearing no. [protected] since last 4years and every time i complaint about any of the service they always hesitate to provide end to end resolution.
In recent times i have changed my rental plan to 349 rental month in which i was offered free income, outgoing to any network n std free calling and free sms n also from 2g internet services but unfortunately when i receive the bill it again rs900 which i think is completely nonsense.
So o request there should be a lesson learning for vodafone because they hardly care for customer services.

Regards
Owais
[protected]@yahoo.com
[protected]

The vodafone is promising a recharge of 458.00 rs, unlimited voice calls and 1. Gb data everyday.
But not all given 1. Data to customers daily,
While using only 100 to 200 mb they are sending data alert saying that you have used 90% of your internet pack.
I am trying to contact the vodafone customer care executive 04/12/2017 but not solve this related.
And today i call to customer care and diverted to voice call messages. I have never faced this much cheating from any other companies in india.
Still continue cheating me and other peoples. I request to vodafone, plz stop fake offer.

* i am a vodafone postpaid customer. I had opted for international roaming plan of 149 (Approx)
* i only had opted for receiving otp codes as the indian no is linked will all my banking services.
* first initial months worked fine and i used to get a bill of 900 rs/month approx which was as expected until on one occasion i got a bill of more than 3000 rs/month
* on liaising with customer care i found that they activated a larger pack for international roaming, without my consent. And emailed me the following details below :

—

Hello mr. Rana,
This is with reference to your concern raised vi twitter for your vodafone number [protected].

We have checked bill dated 15/10/17 and found that charges of rs. 1500/- levied towards auto international roaming pack. Said pack has been activated for cited number on 29/08/17. Once any user availed international roaming service with rental of rs. 149/-, our team tried to contact you to provide roaming pack available with us.

Since, we were unable to connect auto roaming pack has been activated for your number [protected] on 29/08/17.in said pack, if any usage found initiated rental of rs. 500/- charged and benefit can be availed for next 24 hours. Basis usage while in international roaming, you have been charges accordingly and we are unable to waive off these charges.
Adjustment of rs. 118/- (Including service tax) towards late payment charges has been processed on 17/11/17. Post mentioned adjustment, there is an outstanding of rs. 3021.49/-. We request you to clear the same to avail uninterrupted services.
I hope i was able to assist you today. Should you have any additional questions, please let me know and i will do my best to address them.
For future correspondence, you can refer to your reference docket number:[protected].
Thank you,
Karishma choksi

—

* as per the above email i agreed for international roaming of 149, i did not give them any authority for a roaming pack

* in the second paragraph of the email they referencing a no [protected] which is not even mine

* it is clearly visible and evident as per the email that they enabled a higher roaming pack without my consent and mixing this with someone else no

* i flagged this issue since november 2 - 2017 since then my services are barred and after repeated requests, this issue has not at all been addressed. It's been more than a month and they only have one standard reply "our team is looking into it and will contact you asap" but no real action to resolve or even address the issue

Expected outcome :

* i would expect the charges to be corrected for that specific month.
* i should not be charged for any services after 2nd of november as my services are barred since then.
* i would want to settle the account as am not at all satisfied with the service provided by vodafone.
* and would demand a strong action against the telco which first slapped unauthorized bills then stopping the service and not addressing the issue at all.

I want my money back
I recharged for 69 rs and i got this msg regarding the access fee with only 0.67 recharge this is absolutely false. I don’t expect that the access fee would be this high and plus what it is? U guys are charging tax plus access fee a it’s pojntles recharging it.. I am pretty disappointed
Rchrg of mrp rs 69 on 07/12/17 successful. Tlktime rcvd rs 0, gst rs 10.53, accessfee rs 58.47, new bal rs 0.67. Transid onr[protected]..
I want my money back look into this matter.

I'm using vodafone for the past 3 years. But suddenly I didn't able to receive or dail a call.
Its saying that, your service has been barred temporarily.
Please help me...
I thought that only vodafone is the best telecom service and I recommended everyone to use vodafone but now I'm really disappointed.
I want you to help me. I think that you'll solve my problem and make me happy.
Now I'm very disappointed.
Can't receive and make any calls.

I am dhanashree dhote the ex customer of your vodafone service. My contact no [protected]was been postpaid by ur services. The time when i postpaid my vodafone sim a few months ago i paid security deposit rs 1000 to ur vodafone service at nagpur. So kindly please refund my deposit amount as i am no longer customer of vodafone.. Do needful as early as possible..
Thank you

Dear vodafone,

I have been using vodafone from past 4 years & i am pretty much happy with your service, but from past couple of months i have to say you this that i am quite disappointed with your service team. I had lodged a complaint on nov-18-2017 and i got a response from them on 20 nov 2017 ([protected]). They have asked to do some changes on the phone setting i have changed it. But things have moved from bad to worse. I cannot access internet 4g speed in local/ moving within city/roaming. This is truly ridiculous. I need solution asap.

I have recharged rs. 446/ pack with recommendations of m/s magala telecom, milap nagar uttam nagar, new delhi. With facility of 70 days data+ local std free calling but your company recharge only simple recharge not with a spacial pack. I contact with your customary care but they told the said pack is closed now and you can't get special pack. This is the cheating with costumer. Again recharge on 06.12.2017 for rs. 509/- as i requires data and calling.
Pl check your record and refund my amount for 446/-that is charghed by cheating. If your company closed any scheme should be communicated to all recharge centers.
Anil kumar kulshrestha
R-161, vani vihar uttam nagar, new delhi

I have been facing the issue of slow internet speed since 2 months. Instead of 4g i am able use in 2g speed connection for my vodafone number [protected] which is a postpaid connection. For mumbai circle. I complained them on 20th november 2017 regarding this issue then they registered my complaint and said it will get resolve by maximum 26th of november. I called them on 27th november they said we have not able to solve it. I am taking this issue to higher level and again registered the complaint and said it will be solved by max 4th december. I called them on 6th december they said sorry we not able to solve this issue and reason they gave was that we don't have proper network there it will take 3 months to solve till date you have to use slow speed connection for more 3 motnhs. It have been very very bad network encounter for me and it also affecting my business.

Vodaphone mobile [protected] was online recharged on 05 dec 17 with rs.40/- utilising federal bank internet banking. During recharge process a message was displayed after a long pause that there was technical problem in topping the recharge amount to my mobile account. But the recharge amount has been debited to my bank account. Till now the amount is neither credited back to my bank account nor my mobile account is topped up. Request to resolve the issue asap.

John varghese

Second complaint: on receiving the monthly bill of my post-paid mobile connection [protected] with vodafone, i note with utter surprise that i have been billed rs 93, 099/ for international roaming. I have an auto-activated international roaming package for 500 rs per day. I had traveled to africa from 2nd to 5th nov, 2017. Despite that i have been billed as detailed. Whilst i was in africa, i never received any message or warning to suggest that i am being charged extra for the same. On 4th nov, i received a message saying i have been over my credit limit of 14, 000 rs and my connection was disabled. I could do little sitting in africa. On return to india, i spoke and wrote to vodafone complaining about the disconnection. This was promptly restored without any mention about bills. But now i have been presented with this shocker.
My queries are as follows:
1) if my credit limit is rs14, 000/, how have i been billed rs 93, 099?
2) if this was not covered by the international roaming package, why was i not informed?
3) why has my connection been blocked?
I strongly refute your clandestine way of billing customers.

Hello vodafone i have done the recharge of 75 inr for main balance instead of getting balance i got data pack.., when i spoke with your agent regarding the situation of not getting my balance he behave rudely he put my calls on mute and he did not give any solution. Again i asks him to transfer my call to senior he didn't give any suggestion nor any reply he continuesly put my calls on mute. Is this the service you provide to your costumer the way he speak to the costumer is very arrogant i was hearted with his behaviour.
I had called at around 10:30 pm and my call is received by vishal
By looking at the reason kindly do the needful

I am sagar, my no is [protected]. I have been trying to activate callertune for my number i don't got the message of activation 'you can start enjoying this service within 30 min but it does, nt work.I also raised complaint forpast 3days but they always tell that your services have been activated with in 6 hours.Plz solve my problem

Village-narkatia bazar, post-kurmauta manjhariya, district-kushinagar pin-274402
Vodafone tower here but internet is very slow very bad service in 3G. CUSTOMER CARE not solve this solution . Customer Care provider tell can not allow fast network this place. Why ? This place customer not give money. Please solve Customer problems.