Nov 20, 2017
[email protected]'s response This is reference to my mail to appelliate authorities of Vodafone, but all the time company was fail to fulfill what they committed on mail, I have log & send lots of mail about them are not log the appllie on 198 with a service request number but appelliate authorities never get Reply or informed me ?????
Why 198 is not log the appllie,
As per the TERI guideline they have to update the customer on time, but without I asked about update them they reply, Allway their team & manager make a fake commitment like they provide the Booster but after commitment they not log the complaint against them .
As per the guideline about network team they are not visiting my place from last 6 month & they said they resolved the issued, kindly also let me know without visitng the customer who they resolved the issued, what they thnk we are the fools,
S NO Appies 05 June 2017 No Reply by the Company 05 June 2017
Appies 26 Sept Closing date 14 Nov Not reply & not log the applie for why the not reply on time
Appies 02 Oct 2917 Closing date is over Not reply & not log the applie for why the not reply on time
Service request number [protected] 4 Nov 2017 With reference to our discussion, I would like to inform you basis feedback from network team best optimization has been done at concerned site however still issue is observed due to weak coverage
Service request number [protected]
24 Sept 2017 that we have checked and identified that due to unavoidable circumstances network coverage in your area is not adequate to meet your requirements. We expect this issue to be resolved in 20/10/2017 and we will inform once this is done.
Service request number [protected] 3 Aug 2017 As informed to you in our previous e-mail, we would like to again apprise you on the fact that we are constantly working on improving the network quality however the same is expected to get resolved by 20/09/2017.
Service request number [protected] 27 July 2017 I would like to apprise you on the fact that we are constantly working on improving the network quality however the same is expected to get resolved by 20/09/2017.
Service request number [protected]. 24 July 2017 As informed in our previous e-mail, would like to apprise you on the fact that that we are constantly working on improving the network quality however the same is expected to get resolved by 20/sep/2017
Service request number [protected]. 4th June 2017 Further, on the basis of your feedback about weak coverage at your location, we have checked and identified that due to unavoidable circumstances network coverage in your area is not adequate to meet your requirements. We expect this issue to be resolved till[protected] months and we will inform once this is done.
Service request number [protected]. 28 May 2017 As discussed would like to inform you thatour network engineer visited your location and post survey of the area, we have identified that an immediate improvement in indoor coverage would not be possible, as currently there is no new site planned near your premises. Same in expected to be resolved by[protected].
Service request number [protected] 24 May 2017 I would like to inform you that we have checked and identified that due to unavoidable circumstances network coverage in your area is not adequate to meet your requirements. We expect this issue to be resolved in 20/06/2017 and we will inform once this is done
Regards
NisHu Kapoor
D. RAWAT..