Vodafone India Complaints & Reviews

Subject: fraud committed by ms shweta posted at vodafone store, sarabha nagar, ludhiana
Dear sir/mam,
I want to bring to your kind notice fraud committed by one of your representative ms. Shweta posted at vodafone store, sarabha nagar market, ludhiana.
About two months ago, i went to the above said vodafone store and met ms. Shweta for getting a micro sim for my vodafone number [protected]. Ms shweta said that i will not get a micro sim as my address is not verified. She said that for verifying my address, she will issue us a new number and this way my old number will also be verified. She also said that after 15 days the new number will be disconnected. Thus i agreed to her terms and bought the new sim (Mobile number [protected]).
After 15 days i again went to above said vodafone store, met ms shweta and returned the new sim with mobile number [protected]. She took my sim and told us that this number is now disconnected. After all this i received a bill of rs. 392.36 dated 27 october 2017. I again went to ms shweta, she asked me to deposit rs. 90, and said i will not receive any further bills. I deposited rs.90/-. But again this month i have received a bill of rs.801.80.
I am not even using the number [protected], i do not even have the sim and even then i am receiving the bills.
It is a fraud and i am thinking of disconnecting all my vodafone numbers.
Kindly look into the matter and resolve it soon.
Regards
Inderveer singh mobile number - [protected]

I was just streaming youtube as usual last night.
Suddenly got a message from vm-insubs
Screenshot attached.

After few moments,
Got another message from vm-vfcare.

I sent a sms 'stop' to 155223 to deactivate the service.
They sent me a confirmation message of deactivation of the service.

But i want the money refunded which they deducted for a service i didn't subscribed.

I want them to refund the money back in my account balance.

Please take any action.

Hi I got a new connection with Vodafone for my business and mostly for incoming calls.

I started using the phone as they gave me message to disconnect the number if i do not use my phone. Downloaded the Vodafone app on the iPhone 5s.

The notification showcased some special offers and the call to action button (CTA) read "Know More".

Upon clicking the button "Know more" it activated the plan to 399 per month. If it was an activation button shouldn't it say "Activate Now"? The same happened with a data pack to with the push notification and they activated the pack. Escalated this issue the Vodafone store in Koramangala Bangalore. They kept hiding behind their system and failed to understand my issue. They have suspended my number. I have used this number for all my marketing campaign which is technically a loose in Business for me. I have not received any help from Vodafone. This a technical bug at their end and a User Interface issue. I have been billed for 1800 for it and they are telling me I have got value out it. I also use ACT Fibernet with 350GB plan and airtel with over 40Gb of pending data on the other number. I would not have the need for 1Gb on Vodafone and pay a fee of 1800 for it's usage.

To add to that in the special offers suggested in the application there was one booster pack for 1gb costing 250 and one more offer for 5gb costing 250. why will would one activate the 1gb pack if you getting 5gb for the same price.

Everyone seems to cover behind the so called system and are unable to provide value to customers. The store said I got value for their service, Shouldn't it be the other way around? Should I being the customer who needs to tell if the service was of value to me or not? Why are consumers not empowered in our country? We are a nation of consumers and all these MNC's are ripping us off in bits and not offering real value.

Mobile no [protected], under mobile no portability i opt vadofone as mobile network provider after a healthy discussion with customer care executive of vodafone. In the discussion she never told me that vodafone 4g network is not available on selected devices. My vodafone sim start functioning on[protected] but 4g network was not available. Now vodafone customer care executive is saying that on my mobile handset i.E. Redme 3s prime, 4g network is not available due to some technical issue. It is very disgusting to hear from him that 3g network is same as 4g network, either you enjoy 3g network or purchase a new mobile. Previously i was using 4g airtel network on the same handset. I opted vodafone under mnp only for better network but 4g network is not available at all. I am paying for 4g network but services are not available. It is very clear that customer care executive of vodafone has hide this fact from me that on redme 3s prime 4g network will not be available and they have added me in there customer list by doing this fraud with me. Now vodafone has to either provide 4g network on my mobile handset or the company has to provide me a new mobile handset on which there 4g network will be available. Mean while vodafone company has no right to raise any bill to me or any delay will force me to go to consumer forum otherwise.

Regards
mitesh kumar sharma

I have ample balance say around rs. 100/ three days back i. E. 20/11/2017. I want to know what happened to the balance. Today i am unable to make calls. Pl furnish me the statement for last one month from 20/10/17 to 23/11/17. As i am using this no. Very rarely, i wonder how the balance exhausted. I have never faced this type of problem ever since i have chosen vodafone in mnp. I think there must be some mistake from your side.in such case, please refund me my balance. Thanks.

Hi,

I am currently out of india and using my vodafone india number to receive otps.

I've just noticed that my number has been allotted to someone else without my knowledge! I used it on 15th oct 2017 and now am not getting the signal.

When i was trying to call am getting message like 'this number is not active due to operational reasons'! Now, when i called yesterday, someone else picked up my call and got to know they just bought this sim from vodafone!

I am too much tensed as all my confidential information going to this number as it’s my main number registered everywhere, mobile banking, e wallets, income tax.

I’d already raised this issue yesterday to vodafone as urgent, but there is no satisfactory revert yet!

I am not able to do any online transactions as all my otps going to that number!

This is same as hacking my number and it should be considered as crime as per cyber laws, as all my confidential information are stolen now!

I can't change my number at banks! I want this number back at any cost!

Firstly, for whatever reasons they decide to deactivate my number, i should be informed which didn’t happen.

My number has been allotted to someone else without my knowledge.

I want them to stop this number asap as all my confidential information including bank otps and many more still going to this number. I am not able to do any online transaction as i am not getting my otp. I want this number back asap!

Sir,
I have received the bill dated 21.11.2017 for amount of rs. 541. For your kind information it is mentioned here that i have use only rs. 50.78 as usages charges as mentioned in the bill and my plan is only 124 p. M, in this way i am liable to pay only 124+50.78+30 (Service tax) = 205 only. Hence you added the 335 extra charge. Now you are requested to refund the rs. 335 to my account and revised the my bill.

I requested for change from postpaid to prepaid but it is not done even after 3 months of application and the vodafone is still adding my bills on postpaid even after suspended services.
At the time of application i had cleared all pending bills even though they did not transfer my services to prepaid.
On contacting vodafone store they always dominate and order the customer to do this n that instead of solving issues they end up fighting with customers.

My vodafone number is [protected]... My total bill was for around rs.1800, on 20/11/17 i paid the bill on final settlement for rs.1200 after few discount... So,
Today i visit the vodafone store netaji subhash palace,,, i met the staff regarding change the connection into prepaid, she told me that u have to pay around rs.600, and i said her that i paid the bill on final settlement, then she said we dont have any request about this number, and finally she said we cant be able to change your connection...
I really very upset to see your vodafone service.

Dear sir,

I am using vodafone post-paid mob. No [protected], since long time, making all the bill payment on time without fail.
Now vodafone have suspended my mob no., for the reason of not making old payment of rs 534.85/- although i have made the same payment on time. I have copy of the payment receipt (Attached here).
I was getting mails for this payment reminder many time, i have replied with payment proof to each time, no one bothered in replying to my single mail. Now have received legal notice too, again i have contacted their legal team and provided all the proof of payment to mr ravindra shukla, he said that the payment will be update and i can ignore the notice. But after all this discussion they have suspended my no. Today.

Requested you to look into this matter, i am suffering a lot due to suspension of this mobile no., please note this is my main no. I cannot afford suspension.

Thanks and best regards

Harishkumar wankhade
1) account no. :[protected]
2) mobile no. : - [protected]
3) name of customer : - mr. Harishkumar wankhade
4) total outstanding amount : - rs. 534.[protected]

Hi,
Automatically activating value added services which i never requested. My balance is null and scared to recharge again. I called the customer care they didn't resolve the issue. Everyday i got different service activation message. Every time i cancelled it. What should i do? I lost money whenever tried to recharge. Whenever i tried to contact customer complaint number it won't connect also. Pathetic.
Thank you

Complaint docket number :[protected]

I am vashishth joshi, a loyal customer of vodafone for over 10 years. I am compelled to write to you about my complain on high charges levied in my bill for the month of october 2017.

I had requested for international roaming after taking all the relevant information from customer care. I had visited algeria and senegal in october 2017 for which i had requested for limited roaming facility. I was informed of only a nominal charge of about inr 100 - 150 per billing cycle, provided i do not use any other extra facilities like incoming / outgoing calls and internet data and all. I was convinced and got the roaming for a month.

Upon return to india, i received a bill for the month when i was abroad and there were very high charges levied. I was surprised and called upon the customer care dept. And was attended by some ms. Sonali who informed me that charges was because i had made a call abroad, which i refused to accept as i had never placed any call using indian card. I had my local service provider's card and used its services only. I was then told that evenif i had cut the incoming calls, i would be levied the roaming charges, which was a huge tariff price. I refused to accept it as i was never informed of such things and ask her to get me the recording whereby i was given the information for roaming or check it on your own to be satisfied that no such information was ever conveyed. I then requested to put my complain to higher authority and get it resolved but she was adamant that there is no mechanism for complain for such issue. I was furious as i was being driven to a way where there is no solution but take what they offer (And that is exorbitant charges for the services which you have never used). I ask her to atleast give me a reference number for my complain and she kept denying until i was at a point whereby i had to bring in the legality. Complain number is[protected]Date: 09/11/2017)

I am surprised to see that even after waiting for 10 days, no one called me up or send me any communication showing they have taken efforts to resolve the issue. Rather, when i called up again to customer care a man (Mr. Bhanu) who attended me gave me some random information that i had made call for this many minutes and all.. But he again reiterated the same things which i was informed of during my earlier call. Again, there was no solution but false promises that they would look into the matter.

I am really very disappointed and would like to change my service provided, if the issue is not resolved.

Awaiting your reply.

Req no:[protected]
Taken by a. Sandeepa (Warangal store (Tg state) person)
Manager name: vikram dumpala
These people are irritating the customers...
I went to store to migrate my postpaid number [protected] to prepaid...
This person sandeep given me a new sim and told that within 2 days new sim will activated and taken balance bill amount.
But, sim not activated here... These persons rejected my request by not mentioning any reason.
Today (23.11.2017) i went to bangalore rt nagar store also called to customer care number 198. Customer care people told to raise a complaint here.
Sir, i want to give a complaint on a. Sandeepa for giving such a # and inconvience to me. So, plz take action as soon as possible...
Thanking you,
Regards,
K. Nagender reddy.

I had a number with vodafone and i wished to surrender it. I know that my bill cycle starts on 1st of every month. So i paid all my dues for the previous month on august 1st and placed an request to cancel the number on august 2nd. They asked me to send a mail to the customer service through my registered mail id and i did the same.

I received reply stating that the cancellation request has been registered and the number would be cancelled within 7 days. I received a call back and they too confirmed the same.

So, i received a bill the next month to be charged pro rata basis till august 9. I paid it too honestly. However, the number was reactivated automatically without my consent and every month i receive bill for rs.300+.

I had to mail them again, call again and the same thing happened. It was promised again that the number would be deactivated within 7 days and the bill amount was waived. However, now i have received bill for november too with late payment fees. Late payment fees was charged for the bill that was waived off and not paid by me. I feel really bad.

I wonder what the problem is with the customer support.

In 3 days i have deduction of currency inspite of having unlimited plans. Its really bad condition on the part of customer that they are exploited and this is an unethical behavior by vodafone.
I am on 509 plan and i haven't used complete data on 22nd nov but still i am charged 10 rs for browsing (140mb left as per my vodafone app for that day), and 2days back when 392 pack ended on last day i was charged 45 rs for call, it was last day for my 392 plan to expire.in vf app it states that plan expires on 21st nov, but still they charge me 45 rs for calls on that day, when asked customer service they inform me that plan expired at 5 pm, they expect customer to know time of recharge 84 days back? In my vf app no where time is mentioned, nor i get any intimation of that. Total misguiding for profit?
On 23 rd nov i had 509 plan activated which is for 84 days, on 24 th nov 3.00am i receive msg stating my unlimited plan has expired.
Trying to contact customer care but it's of no use it's not getting connected, pathetic customer service.
Recharge for big bonus plans but still they will exploit the customer by deduction of currency, it's just day light robbery and misguiding customers for benefits. Kindly take actions for the same.
Thank you

Sir respectfully i beg to say that
I take a new plan 499 rs on 12 august around and the bill is generated/ coming to my mail or id is 1284.84 rs

It should be 499+your service tax =600 rs around, i was expecting, which is always as expecting in every month is 600 around

I don't know how it comes and i did not interested to pay extra money, and that would be lead to cancellation the my sim/data plan or close to internet connection by my self
So kindly please pay the attention
I am you old customer

Shashank kumar srivastav
Vodafone no[protected]

I attached the screenshot of the bill
And kindly request to you modify the bill and resend on my bill

My contact number is [protected]
Shashank kumar srivastav

Myself vikram from chennai, requested my no [protected] to port into vodafone from reliance. Have walked in vodafone mini store, which is in avadi. I have informed to the agent working there, my current plan was 299/- all unlimited except roaming outgoing. Also sms free 100/day. She replied me. Vodafone has the same plan and i would get 21 gb every month for six months and will be exposed after that as mnp order. Once my no activated on 18/11/2017, i could see only 1 gb only and nothing more. So they have charged extra after i have crossed my 1 gb limit. And it's been charged extra now. So here who's mistake. When i try to chat with the customer service executive, no proper way to connect with them and i need to keep repeating every time in web chat. If i get any call in between, i couldn't connect with the same person. Also when i told about where i walked in to the mini store to get new vodafone sim, they incorrectly raised a complaint. But i came to know that only because i got call from another customer service executive, who called for just informing about my plan. I wonder why this much of mis communication and no body resolved my problem. Since my first day o[censored]sage from vodafone network, i feel very irritating as i just spending so much time to get help to resolve my issue but none really helped. Moreover if i get connected with any other person, i needed to repeat everything from the beginning and expecting me to have patience. I really worried now as i can't port this no to any other network as it's just one week's time. This is my official no. Am really very dissatisfied with such kind of poor service i have ever seen. Because i will be in huge loss. Will lose my business from the place where ever i have provided my no. I am in pathetic situation. I really fed with this kind of poor service from vodafone network. Today one executive asked me to get an appointment with vodafone store. But i was chatting with her by sitting at railway station like a beggar and i was very late to work and am in trouble now. I am afraid this network put me in this kind of huge loss. I really don't know how i am gonna bear this problem.

My registered e-mail id is [protected]@gmail.com. Kindly help me in this issue. Thank you so much team.

Sir,
Please note that my vodafone no [protected] is being intercepted for last few weeks and all my communication is being listened by some third party. I am considering it to be a trespassing on my privacy and facing lots of difficulties due to this.
I therefore request you to please look into the matter and arrange for doing the needful to stop this and also let me know the identity of the tresspasser.

Thanks & regards!
Sourav naskar
Kolkata 700150

Sir, i am receiving messages on my mobile no [protected] from an unknown number [protected].
Please send me d name and address of d mobile number holder [protected]. Sending photos calling & saying bad word's sexsual comments pls send me his adress
Thank you.
[protected] à´ˆ നമ്പറിൽ നിന്ന് വീട്ടിലെ ഫോണിൽ വിളിച്ചു അനാവശ്യം പറഞ്ഞു സെക്സ് പറഞ്ഞു ചൂക്ഷണം ചെയ്യുന്നു അവനു ഫോണ് വിളിച്ചാൽ കിട്ടില്ല നമ്പർ ഓഫ് ആണ്, ഇവന്റെ അഡ്രസ്സ് ദയവായി [protected] എന്ന നമ്പറിലേക്ക് അയച്ചു തരണം എന്ന് അപേക്ഷിക്കുനà�...⇄

I am a new vodafone user of kolkata circle with mobile no.[protected] (Right no.). And in the first recharge i tried it via vodafone online recharge amounting rs.509/- with transaction id - jcmp[protected], which was wrongly recharged to a wrong number probably of the same circle-[protected] (Wrong no.).

Kindly make the reversal of the said amount as a recharge amount instead of the pack amount. As i have again entered the same pack of rs.509 (Unlimited calls+ 1gb 3g net/day for 84 days) to my current mobile no. So reverse me the amount as a topup money.