Vodafone India Complaints & Reviews

To
Mr sunil sood ceo of vodafone. I would like to inform you that i have call your customer care number for my balance deduction continously in my number. And mr habibul rehman have inform that i have played some games. The guys was so pathetic he was in so much hurry that he didn't want to listen to me and when i was try to convey my problem he is not listening he is talking to his clueg. Of you want to listen our conversation you can chek that je is talking to someone. He jist ignoring me. He just want to disconnected the call. If i am the owner of the company i will terminate that guys right now. They dont know how to handle the customer. Making bad impression of vodafone. They are just taking nonsense thing to me. I never played any thing. They are making fool to the customer. I want my all money to be refund which was deducted from your side. Other wise i will port that number. Resolve quickly. I want immediately action on that guys also who was the senior authority in call center of vodafone. (Dnt ignore my mails i will mail continues till that the employee couldn't be terminate from the organization)

I mistakenly recharged with 75 as a balance top up recharge but resulted in 400 mb 2 g internet. I wanted to recall that request through service agent as i did not want this offer. Even the telemarketing companies giving you 10 to 15 days item return time of the purchased goods. That offer i selected by mistake but the very next step i did not want to use it when came to know the offer. Even i didn't use a single bit of data pack. I wanted to convert it into balance top up. But they don't understand such things, they are not flexible with customers. Worst support. Whenever with same situation with other telecom companies they do understand and helps you.

Worst support

Hello sir i m rahul from jaipur i bought voda sim in october that time net is working properly but now after 17th november my internet is not working properly net is break down again and again i called customer support but no respone yet so please i request you solve my problem as soon as possible... My voda no. Is [protected] my other no. Is [protected]

My internet is working. I am recieving incoming calls but unable to make outgoing calls. I cleared the cache, rebooted my phone, restarted my phone nothing seems to be working. I tried reaching the customer care but it wasn't of any help. I don't want to factory reset my phone. Is there any other step whixh could be followed? Urgent. Please revert back.

I recharged my voda number with a rs 509 unlimited calls+ 1gb data per day validity 84 days. While i was making the payment the page crashed and i did not get any receipt. I recharged again with the same plan. Thereafter i got a msg that the amount has been deducted twice.
I called up voda customer service to refund one amount back as the recharge amount is same and the double recharge happened erroneously.
The cust service agent told me it cannot be done as the 2 nd recharge overrode the first one and is now in valid.
The two recharges have happened in a span of hardly 10 mins. Yet they refuse to refund the money or give a credit note.
They reiterate the same thing on call and email saying that refund not possible.

On receiving the monthly bill of my post-paid mobile connection with vodafone, i note with utter surprise that i have been billed rs 93, 099/ for international roaming. I have an auto-activated international roaming package for 500 rs per day. I had traveled to africa from 2nd to 5th nov, 2017. Despite that i have been billed as detailed. Whilst i was in africa, i never received any message or warning to suggest that i am being charged extra for the same. On 4th nov, i received a message saying i have been over my credit limit of 14, 000 rs and my connection was disabled. I could do little sitting in africa. On return to india, i spoke and wrote to vodafone complaining about the disconnection. This was promptly restored without any mention about bills. But now i have been presented with this shocker.
My queries are as follows:
1) if my credit limit is rs14, 000/, how have i been billed rs 93, 099?
2) if this was not covered by the international roaming package, why was i not informed?
3) why has my connection been blocked?
I strongly refute your clandestine way of billing customers.
I am porting all three connections i have with vodafone if this is not resolved in 24 hours.in addition, legal recourse shall be adopted as necessary.

As per the directions from vodafone store, stadium bypass rd, kunathurmedu, palakkad, kerala 678001.

I migrated my vodafone sim [protected] from postpaid to prepaid. I paid all the offer rates as they mentioned.

The sim got converted to prepaid on[protected] and from the same date itself i am facing internet connectivity issues. I tried to connect customer service by that i came to know that it is barred.

After that i went to the vodafone store palakkad near stadium bypass rd, kunathurmedu, palakkad, kerala 678001, i came to know that there is no one to control the service staffs. One mr. Sreeraj from the store behaved in such a worst manner in front of other customers rather than to assist me in a proper sence.

I request to take necessary actions regarding issues i faced from the vodafone group and the vodafone store manager palakkad.

I receiving data alerts every minutes on my mobile as well as on email. I have already sent "no info" to 1925 which didnt work.

I am complaining about this since more than a month now, customer care executive every time says we will resolve it in 72 hours which didnt happen.

Does vodafone executive know how to deactivate data alerts!!!

Pissed of with its service

Service request number is. [protected] & [protected] & [protected]

Hi,

My sim card was deactivated without any information/alert/warning messages. I want the same sim card no as prepaid. Please suggest how to proceed. I am using the same no since 6-7 years. Recently i have some problem with my phone so unable to use it as outgoing no but i am getting continues messages and incoming calls. Please consider and activate it asap.

My vodafone no: [protected]
Alternate no: [protected]

The bad customer service provided by the staff at your center, One worst girl is working there(simply sitting), she talks very rudely, I have experienced today. she looting customers money without giving proper service to the costumers.

No 44, Armenian Street, Parrys, Chennai - 600001, Behind Karur Vysya Bank & Indian Overseas Bank (Map)

Dear team,

My mobile no is [protected]. Network provider is vodafone. I have ported in from airtel to vodafone in the current month. My first recharge was 499/- and plan was unlimited std and local calls with 1gb 4g data/day. But problem is i am not able to call unlimited sometimes its said you have no sufficient balance. Also customer care number 198 is so poor. It's not move to executive after given proper dtmf.

Kindly take care of it and also take proper action.

Thanks and regards
Suprakash

Dear sir

Data pack of my plan is not working from last 7 days

So many time to compliant but not any response every time they says that there is a technical problem with internet and the problem is solve within 2 hours.

Now i trying to contact with customer care there is not any option is reached to customer care

Please solve the problem

Chanchal
[protected]

4g mobile internet is not working in my area since 1 week and the customer care executives are hanging up my calls everytime. I have called thrice but got no resolution till now. 4g starts working when i go to a different location but doesn't work at my home. It is very painful as i have to use 3g and it has a lot of latency. Moreover i am getting call drops at my home. Please solve this issue as soon as possible or i would be forced to port out to another operator. Contact me to get my area and phone details.

Hi madam/sir,

I need very urgent help from most reputed network company.
I am 40 years old woman and using vodafone services from last 13 years.
Today i got a call from unknown caller ([protected]) and he threatened to kill me and abusing me very badly.
As a woman i got very very scared from this accident. So i am requesting to you please take urgent legal action to that person before getting delay.
I have switched off my that number because of threatened.

Please help me as soon as possible.

Complaint number: [protected] (Caller number)

On 02/11/2017 i received my vodafone bill for mobile number [protected] against the billing period from 01.10.2017 to 31.10.2017. My relationship number is[protected]. An outstanding bill amount of rs 821.28 charged during this period. I can understand each and every part of the bill except the charges deducted against value added service charges. An amount of rs 476.00 charged for calling a special number 51717 of duration 34 minutes 10 seconds on 29/10/2017 at 12:20:17. This special number 51717 according to the bill is a special number under value added services (Vas). The strange thing is that i never called this number from my mobile. After receiving the bill i called this number from my other alternate vodafone number [protected] & [protected] but surprisingly the number does not exist at all. I further searched the number 51717 over google and i discovered that many people had complained earlier regarding absurd billing against the special number 51717. I was extremely disappointed that how this happened to me. I am using vodafone postpaid services for the last 7-8 years but i never faced such humiliating issues. My other alternate vodafone postpaid numbers are [protected] and [protected] which i am using for the last 7-8 years and i had no complains earlier. Later i ported my parents numbers [protected] & [protected] to vodafone for their good services. I never failed nor defaulted any month's bill but after reviving this bill against number [protected] i am quite astonished. I paid an amount of rs 221.00 against the vodafone number [protected] on 21/11/2017 at 18:25:23 transaction id jcmp[protected]. But i did not pay the rest amount as it is absurd and illogical. On 24/11/2017 the outgoing services were blocked due to my non repayment. I called the vodafone helpline number [protected] and lodge the complained and unblocked the barred services. Again on 25/11/2017 the outgoing services were blocked and i called the vodafone helpline number to unblock the barred services. The helpline informed me to clear the outstanding dues so that the services are continued.

Sir, this is very unfair and i think that this is a way to cheat people and take money forcefully.

I have been using vodafone services since last 3 years with 3 different numbers.

This complaint is regarding my number -*. This is a postpaid conncetion with red 499/- plan.

Before describing my reason to write mail and lodge compalint, i request you to please visit my profile with you and check my usage and bill payments, call recordings (So that you might have an idea what i am experincing right now)

It has been nearly 10 months i have been using this number. During this period, there were some minor issues for which i have contacted your customer care and the issues has been resolved at the earliest.

But major problem arised with my november'2017 bill, for which my bill due amount was rs.1006.54/-.

Ideally, it should be rs. 499 + gst = rs. 588.82/- (No idea which calculator you guys use where it was 1006.54/-.)

I was both surprised and shocked to see the bill as because i use this number only for calling purpose that too for official purpose.

There is unlimited local + std calling mentioned in plan. So i was pretty sure, this wasn't charged for merely calling!

So i went through the bill for november (I don't check my bills normally, because i don't have time to). It was mentioned there in the bill that an amount of rs.354/- has been charged for using some vas services (I even don't know what the hell it is!)

Since then series of calling customer care, proving them that i have not used any vas and then waiting for their mercy in form of refund started.

Herein to mention, my last call experience where the guy kept on hold as most of the time he wasn't even responding to my queries/questions (As because football match which he and his fellow colleagues were watching was more important!)

I asked him several times, if he cannot solve my problem then either lodge a complain or provide me the mail id to do so. But according to him, my problem was not worth to lodge a complaint (I wonder which issues you consider as worthy)

While discussing this at office, i discovered that all of my colleagues (Who also use your services) are experiencing the same conditions.

To conclude, i want to inform you people that, we, the customers are not fools. We pay you through our hard earned money, that is why even a rupee is valuable to us. I will be paying only rs. 588.82/- for november bill and will not pay any penalty or carry forward amount.

As already informed to your employee, i am going to port my number very soon. Not only that, i promise you that will not suggest any friend or colleague to use vodafone.

And one more thing, deactivate any vas on my number. This is just another way of yours to fool people and collect money.

Hope this time and this way, i am audible to you.

We didnt request for WWE service to be started on our phone number [protected].But without our consent Rs 90 was deducted twice for wwe services though not asked for.Sir we have not requested for WWE services .but twice 90 rupees were deducted from phone number [protected].kindly help.We didnt request for WWE service to be started on our phone number [protected].But without our consent Rs 90 was deducted twice for wwe services though not asked for.Sir we have not requested for WWE services .but twice 90 rupees were deducted from phone number [protected].kindly help.

I am facing a lot of problem in indoor my house and i complainted many times for thos but no action was taken they only say that we resolve ir problem in 3 days we resolve ur problem in 4 days but nothing happen so please help me regarding that my phone no. Is [protected] and it is a very big problem because i run my business on phone my locality is sector 34 rohini

As i am transfered to gujarat, i want to close my rajasthan no [protected],
Myself harish raisinghani yesterday i have cleared all my dues, visited the vodafone store there they given me [protected] no for deactivation of no.
But on this no they refused to close the no saying that they can't do the same.
They were asking me to visit rajasthan, it is not possible for me to visit rajasthan for this thing.
Kindly react coordination within diff. Departments. So that customers get better service and are not irritated. Kindly close my no at the earliest.
Alternative no [protected]
Regards
Harish

Hi,
I have recently requested port from vodafone.. I have submitted to airtel. before that i have cleared due amount .without my confirmation vodafone activated addon for my mob number and they shown overdue amount and they rejected port without intimation. i have contacted numberof times no one is responding poperly from vodafone executives my mob no is [protected]...