Vodafone India Complaints & Reviews

My number is suddenly inactive, so i asked to customer care they are saying that your number is not in use that's why your no. Will be inactive. But still am using the sim and also am doing time to time recharge and if it's about aadhar card so still their is no confirmation regarding that from supreme court. I asked to them every time different custome person is saying different think, i don't know what to do for that.
+91 - [protected]
Orrisa circle

Hi vodafone care,

I'm madankumar and i was using postpaid connection from vodafone on the mobile number [protected] and account no[protected]. I have submitted the request to close my connection on 06-may-2017 at a vodafone center at coimbatore, tamilnadu. A week later i've received a call to confirm the disconnection and i've mentioned to close the connection again. I've paid my pending amount rs.410 on 24-june-2017 at vodafone center in tiruppur, tn. But i've received an email from vodafone on 21st july to pay my due amount. I immediately reported this to vodafone customer care and they told that the connection was active till that day despite i've asked to close the connection. They told it 'll be processed and took a complain on this and gave me the reference number[protected] for this request.

But 20-aug-2017, again i've received an email from vodafone to pay my due amount. Again i've called vodafone care and got to know that number is still in active. I've stopped using that number from 6th may as i've given deactivation request and i couldn't understand why my number was still in use. So i've given request again and the reference number is[protected].

Hence i've sent an email to "corpcare. [protected]@vodafone.com" as the mobile number was taken in chennai circle. And i've received multiple acknowledgement from chennai corp care every month that my account is closed and no outstanding amount is pending. But i keep on getting the bill payment emails every month.

Please note the following interaction number with corp care chennai regarding this issue.

1.[protected]Interaction on 27th august, 2017)
2.[protected]Interaction on 27th october, 2017)
3.[protected]Interaction on 31st october, 2017)
4.[protected]Interaction on 6th november, 2017)
5.[protected]Interaction on 8th november, 2017)

I'm really annoyed by this service from vodafone. Could you please clarify me why i'm still receiving such emails from vodafone to pay the due amount for which i've given request to close the connection and paid all my due amount long time ago. Please look into this issue and please close the number [protected] and also clear the due amounts.

Please stop sending out bills for the closed account/mobile number. Expecting a prompt and precise service to have faith on future relationship with vodafone.

I swap my number from airtel to vodafone on 11th november and since then i am facing issue with slow speed of internet. They changed the sim, did all the troubleshooting, tried changing the phone still the same issue in all cases. Escalated to vodafone they dont have any answer.
-request to fix the internet speed issue asap
-its annoy to do all troubleshooting again and again when i call them.
- tried escalating over email, but they only have answer that number is not reachable.
-when i sms to port out with in 20 min i got call from them.
-i asked for recordings where they tried and my number was not reachable with date and time, no answer on that.
-escalated to nodal officer, no answer.

I had to get a new nano sim for an already existent micro sim and i had approached a vodafone care center in perambur.
The customer care executive had refused to process my request and also misbehaved with a consumer.
The executive was misbehaving to a previous consumer in a worse manner and was blaming him for a problem that he had approached the centre with.

I raised a request on 14th nov 2017 for porting, on 15th i submitted it to airtel and got new sim by paying some amour.

Got calls daily from that day from vodafone customer care to retain. I did not agree to it.

I don't owe anything to them, but created a fake bill to stop the porting.

They stopped my porting, when i contacted they mentioned it was created by mistake. Then they knocked it off and told to again raise request for porting.

My question, why the fake bill was created. Why the porting is stopped without my permission.

I want to file complaint on vodafone for this

Yesterday i recharged my vodafone number with pack 396rs which was supposed to give me daily 1gb 4g data. But forget 4g, it hardly gives 3g speed. Sometimes it automatically connects 2g. Seriously i've never been such depressed with internet speed in past. Then i contacted costumer service, but they reacted as if i'm an outsider while they own some big company. I wish i can go to the past and stop myself from buying vodafone sim card.

Mr. Palanivel who claims himself as store owner behaved with me in a rude manner. He talks very loudly. I was asked to wait by him telling that another woman has to come for the postpaid to prepaid convertion work. He was chit chatting with another person meanwhile. I was made to wait for 10min after which when i asked how much time to wait. He replied in a rude and ill treating way that it will take 10 more min and you should have some patience. After a while that lady came and started shouting at me telling that you are not the only customer and we handle 100 customers per day. She hesitated to tell her name. Such type of people should never run a customer service centre. Very bad treatment by a long standing vodafone customer. I hope concerned authorities would look into the issue so that it wont happen with anyone else..

Since september, i had been chasing vodafone to speak with any executives to connect with me for the unnecessary charges that has been charged against my number [protected].
After' n' number of follow ups and mental stress, finally you guys have stopped my number without any solution.

This is too much.
Such big brand and not even a single face who help in checking the case.
After a follow up of more than a month, i request vodafone to close my number and i shall not be liable for any outstanding against my number [protected].

You have lost a loyal customer to vodafone.
For further concerns, i am still available on [protected].

I recharged my vodafone prepaid number [protected] with plan 458 on 16 nov 2017.
The plan offers free call to all network and 1 gb data per day for 70 days.
While the free calls have been effected the data plan is not received. On contact with the customer care the apn setting was revised. It did not help. There after on contacting customer care again he confirmed that the sim was being reconfigured. I was to remove sim and then switch on after 24 hours.
This was done today but did not help. I am continuously getting data alert. This means that while data is available the same is not made available on my number. Though since 16 nov i am receiving sms of 1024 mb data renewed daily but 0 mb usage.
Customer care of vodafone is not accessible.
Please configure data on my number at the earliest.
Thanking you
Regards
Pramod ninan

Hi,

From this number[protected], today (21/11/2017) i have received a call that my debit card is blocked and to reactivate it i have to share my card number, cvv & other details. To which i have politely replied that i won't share any of these details over phone. Then things have taken ugly turn there, the spammer started to abuse me incessantly.

I am very much offended by it and thinking of lodging a police complaint for the issue.

I hope vodafone will take strict action against the said number.

I have no idea about lifestyle pack and an amount of 35 has been deducted once and next 50 has been deducted deducted from my account on rental of weekly basis without my knowledge. I have never subscribed for this pack.

I called the customer care of vodafone, they did not help me for it and did not provide me enough information about the scheme too.

Could you please look into this issue and resolve this issue of mine and help me get reimbursed for this nonsense.

Iam devanand. Currently using vodaphone no.[protected] post paid. I have raised port migration from vodafone to airtel several times. Every time it has been rejecting by vodafone team by providing several reasons eventhough iam paying advance amount than outstanding. Now currently i have raised 4 th time port migration request and it is still pendjng with vodafone team and no action has been taken by the team and i have written several emails to release or accept my porting request but there is no response from them either emails or calls. Request you to help me on this issue.

Dear sir,
Recently i chose my network to vodafone from reliance (Anil ambani), the network is worst forget about the data, whats the use of keeping a mobile then if im not getting connected or i am able to connect. My no. Is [protected], please solve this problem or else i have to look out for another service provider. I want this to be solved in 2-3 days not 2-3 months or years. Waiting for your reply or call on my mobile no.

Regards,
Bhaskar
Print point
[protected]

I have to write this email to you abruptly because the level of harassment has now exceeded my tolerance.
Vodafone sales team has set new standards in terms of mental harassment. They are after my life to get my number ported into vodafone. They are so annoying and irritating that they dont even mind in calling a person 60-70 times a day (I dont think that even any wife calls her husband so often). It has been a daily routine for last 6-7 days. Pfa snapshots for yesterday’s call logs only.
They are so persuasive that they wanted me to believe that i actually want to port my number in vodafone.
These cheats came up with a new idea where they guided me to stop such repeat calls by texting port to 1900. After which they ask for the porting code i received from 1900.
At first, i couldn’t believe that such a reputed network do such fraudulent calling... But unfortunately its true (Even truecaller says ur number as ‘vodafone goons’)
I also tried to escalate the issue via sending a message at their fb page & sent emails to mr. Sunil sood and all other escalation points, but it seems that those folks are also least bothered about their brand perception and didnt even have a courtesy to call back.
Please spare me life by avoiding such calls? Also need an apology call along with the action taken against these cheats?
I recieve calls from multiple numbers but few of them are-
[protected]
[protected]
[protected]
...
... The list is endless... Pl check the snapshot.
P. S. I’ve received two more calls twice while i m writing this message.

Regards
Nishant

Sir, i have been given a connection saying rs.270/- rentals with unlimited calls and 21 gb data for 28 days. On 4th day when i came to know that unbilled amnt is rs.270, i immediate rushed to vodafone store and there i came to know that it was rs-499/- rental. I asked there to cancel the connection or make it prepaid as i am not in a situation to pay this amount. But vodafone refused to accept this on the ground of lock in period. I left without any solution.

Now i have been given a bill of rs1500/- which i am not able to pay it.

Kindly settle the matter

Sir,
I (Prachi investments pct ltd) hetal dinesh patel was having reliacen communication mobile number as [protected]. Now recently rcom has announced closure of telecom service so i had given application to port to vodafone. Person named swapnil chavan from vodafone kulkarni garden office visited our office on 30oct2017 for collection of documents for porting. Alldocuments with required prrofs was collected by above said person. Now this mobile number is not activated in my name but same is activate in the name of salma kanchi in satara.
I was having mobile number [protected] form last several years and i have all proofs such as bills, bill payments through cheque book which i am attaching through this letter. Person form vodafone and vodafone has cheated with me so i request you to give my mobile number back to me.
Above said number i had updated in banks accounts/aadhar/ etc. If any thing wrong happens than vodafone, executive from vodafone who collected forms and person in whose name number has been activated will be responsible.

Thanking you
[protected]

Vodafone provides unlimited calls pack with unlimited 2g internet. However, daily sending texts that, i have reached daily limit, weekly limit for calls and debiting from main balance. Does limited package will have the name o[censored]nlimited or unlimited packs can have daily, weekly, limits..?? No any information has been provided prior to recharge or till they have not provided the terms and conditions. Simply texting that you are chargeable at rs.30/min.

My number [protected] is coip cug connection as i am paying all the bills but when i contacted customer care they told me that because of some technical issue at that time it is tagged under cocp account hence i cannot change this to prepaid now... I need urgent action on this plz change my number from cocp to coip and i want this to be prepaid connection

To avail the international roaming facility i purchased a prepaid plan on 9th october 2017 of rs 1684 /- on vodafone no. According to plan, it will give facility of incoming, outgoing, sms and net facility. But after reaching australia i did not get any facility mentioned in the plan. I informed several times to vodafone team by email. I contected on customer care and wrote mail to vodafone customer care. They are not giving any answer and not refunding the money to me.
Kindly take necessary action for refunding the charged amount.

The following complaint i've posted in fb on 16th nov and untill unless some fake information like ppl working as well as they tried to call me but not reached so see how strong ur betwork is. As i've already puzzled with ur ground staff as well as cs team hope some responsible ppl going to talk back

I'm a very old customer of yours since 2011 (Using corporate plan tied up jubilant food works ltd) and during these days the kind of service you are providing it seems that customers are not required to you. Adding a new customers is not a rocket since but keeping the satisfy with commitment you did is real business trick bossbut i think your whole management don't believe on that policy as reasons are various which i personally faced.
During porting about a year back wirhout even login you puzzled me more than 2 months fake reasong up your senior lavel. For reference you can check my tweet details...

About last 3 month back i've complain for network 2 times they have closed my tickets without even verifying, onece they said due to durgapuja ppl are on leave so will help later and now from last 1 and half month they called me 2-3 times that engiare going to visit my place but no one yet came...

Today i've call on 199 talked with shamim regards billing issue like this...
Last months on 25th sept i've changed my monthly plan (Red for busainess_349) and executive informed that rs 50 bill discount usually i used to get they are not going to for that month as plan is getting change on the middle of the month and i was ok with that. Now this month you have made my bill with the rental of rs.399/- now the answer which i got from your executive shamim like he tried to manipulating me with his silly knowledge in the various way like..
1. Its a company policy that i will be charge rs 399 per month
2. Due to 1 gb data per day i have been getting rs 50 i'll be charge extra per month
3. Due to plan change again this month i've charged rs 50 extra.
Now while i asked him to transfer my call to his boss he said boss is not on the table and not announced name of boss is beyond company policy
Also he said me believe him that someone would call me back in next 1 hr but not ready provide complain id as assurity
Finally kept the receiver away aviode taking me. Now its an already passed ayaw no one call. For justification you can take out may call record ([protected])

My question is why to ran away from customers, its just training issue and my experience of whole i'm sure your whole management use to follow the same path as experience i have been getting in my tenure.
Stop manipulating customers and thinking yourself a only claver jackal.
Hope justified answer as well as solution will be provide!!*