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Vodafone India Complaints & Reviews

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Updated: Jul 13, 2026
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M
Mahesh2017-2018
from Pune, Maharashtra
Dec 7, 2017
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Address: Mumbai City, Maharashtra, 400099
Website: www.vodafone.in/home-mumbai?section=consumer

I have been facing the issue of slow internet speed since 2 months. Instead of 4g i am able use in 2g speed connection for my vodafone number [protected] which is a postpaid connection. For mumbai circle. I complained them on 20th november 2017 regarding this issue then they registered my complaint and said it will get resolve by maximum 26th of november. I called them on 27th november they said we have not able to solve it. I am taking this issue to higher level and again registered the complaint and said it will be solved by max 4th december. I called them on 6th december they said sorry we not able to solve this issue and reason they gave was that we don't have proper network there it will take 3 months to solve till date you have to use slow speed connection for more 3 motnhs. It have been very very bad network encounter for me and it also affecting my business.
Vodafone India customer support has been notified about the posted complaint.
I would like to convert my postpaid connection into prepaid as the bill amount is coming very large

SREEJU S

[protected]
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    J
    Johnvpurathi
    from Perumbavoor, Kerala
    Dec 7, 2017
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    Address: Ernakulam, Kerala, 686664

    Vodaphone mobile [protected] was online recharged on 05 dec 17 with rs.40/- utilising federal bank internet banking. During recharge process a message was displayed after a long pause that there was technical problem in topping the recharge amount to my mobile account. But the recharge amount has been debited to my bank account. Till now the amount is neither credited back to my bank account nor my mobile account is topped up. Request to resolve the issue asap.

    John varghese
    Vodafone India customer support has been notified about the posted complaint.
    I recharged for 49 rs twice for my prepaid Vodafone no. Both the time the amount got deducted as access fee and didn't reflect in balance info. Can't make calls .
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      S
      from Satrikh, Uttar Pradesh
      Dec 7, 2017
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      Second complaint: on receiving the monthly bill of my post-paid mobile connection [protected] with vodafone, i note with utter surprise that i have been billed rs 93, 099/ for international roaming. I have an auto-activated international roaming package for 500 rs per day. I had traveled to africa from 2nd to 5th nov, 2017. Despite that i have been billed as detailed. Whilst i was in africa, i never received any message or warning to suggest that i am being charged extra for the same. On 4th nov, i received a message saying i have been over my credit limit of 14, 000 rs and my connection was disabled. I could do little sitting in africa. On return to india, i spoke and wrote to vodafone complaining about the disconnection. This was promptly restored without any mention about bills. But now i have been presented with this shocker.
      My queries are as follows:
      1) if my credit limit is rs14, 000/, how have i been billed rs 93, 099?
      2) if this was not covered by the international roaming package, why was i not informed?
      3) why has my connection been blocked?
      I strongly refute your clandestine way of billing customers.
      Vodafone India customer support has been notified about the posted complaint.
      Dec 07, 2017
      Updated by [email protected]
      NO RESPONSE IN 7 DAYS!!
      Dec 07, 2017
      Updated by [email protected]
      please find enclosed the email from 30th Nov, 2017 which assures a response within 48 hours!!

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        S
        Sumit Chhaar
        from Delhi, Delhi
        Dec 6, 2017
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        Hello vodafone i have done the recharge of 75 inr for main balance instead of getting balance i got data pack.., when i spoke with your agent regarding the situation of not getting my balance he behave rudely he put my calls on mute and he did not give any solution. Again i asks him to transfer my call to senior he didn't give any suggestion nor any reply he continuesly put my calls on mute. Is this the service you provide to your costumer the way he speak to the costumer is very arrogant i was hearted with his behaviour.
        I had called at around 10:30 pm and my call is received by vishal
        By looking at the reason kindly do the needful
        Vodafone India customer support has been notified about the posted complaint.
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          S
          Sagar bhardwaj
          from Delhi, Delhi
          Dec 6, 2017
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          Address: New Delhi, Delhi
          Website: [email protected]

          I am sagar, my no is [protected]. I have been trying to activate callertune for my number i don't got the message of activation 'you can start enjoying this service within 30 min but it does, nt work.I also raised complaint forpast 3days but they always tell that your services have been activated with in 6 hours.Plz solve my problem
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            S
            Shiwanand
            from Dehra Dun, Uttarakhand
            Dec 6, 2017
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            Address: 274402
            Website: Narkatia kushinagar U.P.

            Village-narkatia bazar, post-kurmauta manjhariya, district-kushinagar pin-274402
            Vodafone tower here but internet is very slow very bad service in 3G. CUSTOMER CARE not solve this solution . Customer Care provider tell can not allow fast network this place. Why ? This place customer not give money. Please solve Customer problems.
            Vodafone India customer support has been notified about the posted complaint.
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              C
              Charles Kollannoor
              from mumbai, Maharashtra
              Dec 6, 2017
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              Address: Mumbai City, Maharashtra, 400072

              Vodafone charged me rs 1200 for an 90minute conversation to the number 51717. They are not sharing the information about who received this money. They say its astrology.

              Bill dated 25/10/2017 and have found that calls - special numbers recorded in accordance with your tariff plan on your number hence you have been charged of rs 1293.00/- for same.

              Below the details of the call:

              Date - time 23/10/17-21:58:20. 17/10/17-06:59:27
              Number 567*
              Duration 32:10
              Charges 1260

              Complaint with nodal office is service request number is[protected].
              Vodafone India customer support has been notified about the posted complaint.
              Dec 06, 2017
              Updated by Charles Kollannoor
              this is the massage from nodal office
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                N
                Nitinpatel.ce
                from Ahmedabad, Gujarat
                Dec 6, 2017
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                Hi my self nitin patel, i have a prepaid connection from vodafone and my mobile number is [protected]

                Before few months i have converted my connection from postpaid to prepaid with final payment paid what they asked i have a receipt of that.

                From today they have deactivate my sim and i got different answer from customer executive.

                On first call they told me your payment approx 106 pending to pay that why your card deactivated

                On second call they told due negative verification your card deactivated

                How it possible with out paid of payment my new prepaid card activated?

                I am facing so much difficulties due to this type of misbehavior.

                How can i get justice?
                Vodafone India customer support has been notified about the posted complaint.
                Dec 07, 2017
                Updated by Nitinpatel.ce
                My Alternate contact Number is :[protected]

                i am attaching the receipt as a proof which was paid at vodafone store while converting to prepaid
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                  B
                  Babu Choudahry
                  from Lucknow, Uttar Pradesh
                  Dec 6, 2017
                  Resolved
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                  Resolved

                  Address: Jaipur, Rajasthan, 303702
                  Website: www.vodafone.in

                  Hi, today i checked offers on vodafone and get offer 19=19 and when i check i get rs 19. After this for reduced call rate i checked offer and found 12=[protected]@30p, 84d. And i have activate this. After conformation i make a call and end the call i get my you last call charge rs 8 for 5 mint. I have attach all images for this and hope resolve this issue.

                  Best regards
                  Babu lal
                  Jan 10, 2018
                  Complaint marked as Resolved 
                  Vodafone India customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 07, 2017
                  Vodafone India Customer Care's response
                  Hi Babu!

                  We have made a note of your concern. We'll follow-up with you shortly.

                  Regards,
                  Vodafone India
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                    S
                    shonaaingale
                    from Mumbai, Maharashtra
                    Dec 6, 2017
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                    Address: Mumbai City, Maharashtra, 400022
                    Website: [email protected]

                    Dear sir/madam,

                    I neeta harishankar ingale hold a vodafone number [protected]. More that 3 months this number is not in use but still i don't know for what reason they have charged me the amt of 2250/-

                    As after visiting sion vodafine branch they first asked me to get the xerox copy of aadhar card and pancard,

                    After visiting for the next time they ask me to mail them on vodafone. [protected]@vodafone.com which according to mails it is not a valid mail id.

                    I request you to waive off my charge and disconnect my number.
                    Vodafone India customer support has been notified about the posted complaint.
                    Vodafone has transferred my mob no to another user without my knowledge jeopardizing my personnel security and integrity.the mob no [protected] was transferd to another user.mob service provider has not informed me so that I could hAve taken preventive measure of delinking this from my services like bill payment and other sensitive information.
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                      V
                      vinodshah1954
                      Dec 6, 2017
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                      Address: Mumbai City, Maharashtra, 400050
                      Website: vodafone.in

                      I am having problem with vodafone services for the above said number [protected] as i am not receiving signals in my office, i have been complaining with the executives every now and than but the problem is not resolved yet on the contrary they have disconected my number and have sent a bill of rs. 183/= which i have not paid since i have not used the number, kindly get me permission to port in any other company with the same number.

                      Regards
                      Vinod shah
                      Vodafone India customer support has been notified about the posted complaint.
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                        A
                        akshaya95
                        from Bengaluru, Karnataka
                        Dec 6, 2017
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                        I recharged with rs 348 plan, 1 gb and umlimited talktime for 28 days,
                        Money is deducted from my account but recharge is not done.
                        Please refund the amount as soon as possible.
                        The redirected page is also not getting refreshed.
                        Please look into the issue as soon as possible.
                        Please refund the deducted amount to my bank account immediately..
                        Vodafone India customer support has been notified about the posted complaint.
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                          R
                          Rajan raghavan
                          from Mumbai, Maharashtra
                          Dec 6, 2017
                          Resolved
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                          Resolved

                          The vodafone is promising a recharge of 348 rs, un limited voice calls and 1.5 gb data everyday. But not all given 1.5 data to customers daily, while using only 100 mb they are sending data alert saying that you have used 90% of your internet pack. I am trying to contact the vodafone customer care executive from past 15 days but not able to speak. The call is diverted to voice call messages. I have never faced this much cheating from any other companies in india. Still continue cheating peoples. My advice please don't continue with vodafone. Please share to everybody. My number is -[protected]. If any forum to compliant further let me know please.
                          Jan 19, 2018
                          Complaint marked as Resolved 
                          Vodafone India customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 11, 2017
                          Vodafone India Customer Care's response
                          Hi Rajan!

                          Please don't worry! We will have this checked and will call you shortly with an update.

                          Regards,
                          Vodafone India
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                            V
                            vijayakumar shankara
                            from Delhi, Delhi
                            Dec 6, 2017
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                            Address: Chennai, Tamil Nadu, 600056
                            Website: www.vodafone.in

                            Hi,
                            My vodafone no is [protected],
                            I facing every month bill cycle addition cost added, my plan is activated for 349 rupees on 9th oct 2017, same time 6 month free of cost per day 1 gb plan is activated by customer service man (Refer the screenshot message), i faced last 7 months continuously i can raise the issues to vodafone through mail and reduce the excess amount, but in message/call came from vodafone your balance amount is 101/105 rupees is pending, kindly pay immediately. (Monthly communication mail id: corpcare. [protected]@vodafone.com, mohamednazeem. [protected]@vodafone.com,
                            Karthik. [protected]@vodafone.com)
                            It very worst to say, why i can regularly mail to vodafone fro month wise bill is wrong kindly check like?
                            Why always call came from vodafone your amount is pending kindly pay after adjustment also? (Vodafone system approach is storge/ not stong?_ if stong means we cant raise this like complaints)

                            Bill communication copy can't able to attach here due to jpg format only accepted, if required i'll send through the mail.

                            Thanks,
                            Vijayakumar. T
                            [protected]
                            [protected]@gmail.com
                            Vodafone India customer support has been notified about the posted complaint.
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                              S
                              Shaikh Sufi
                              from Mumbai, Maharashtra
                              Dec 5, 2017
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                              Address: Thane, Maharashtra, 400615
                              Website: Www.vodafonecustomercare.com

                              I have done recharge of rs 346... On 3rd december 2017
                              In which i get unlimited local calls 1gb per day data..
                              But from ur side, some other plan got activated
                              I had made complaint at customers care..
                              They told me that it was technical issue that's y the other plan got activated
                              They told me that u ll get benefit within 48 hours...
                              N it's over 48 hours... Not yet activated
                              Even i m not able to call customer care service... As they blocked my number.. N reason has given that due to call flow... M getting the worst service... I ll lodge a police complaint... Coz u all doing fraud... I need service get activated by today itself... It's the worst service i ever had got... Customer care executive put on hold over 30 min... Better to port
                              Vodafone India customer support has been notified about the posted complaint.
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                                J
                                Jogi srk
                                from New Delhi, Delhi
                                Dec 5, 2017
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                                Hello recently i found that my vodafone number was given to someone else.
                                But i need that number badly.. As my gmail was registered with it. Without the number i can't sign in to my gmail. I lost my important contacts. Please help me
                                I need it soon. I have to submit my of details which are included in the gmail. Please do something. Without the number i dont have anything. I can't do anything
                                Vodafone India customer support has been notified about the posted complaint.
                                Hi! I have been facing dropped calls from last few weeks and my phone is unreachable whenever someone calls even though the network bar shows full...called Vodafone customer service and logged a complaint...now Iam unable to call or receive any calls...I hear message that it's been barred because you have no service
                                Pls resolve asap
                                Vodafone India Customer Care's response, Dec 7, 2017
                                Verified Support
                                Hi Rosh_P,

                                That's not the experience we want you to have. Kindly help us with your contact numbers using the following link, we will connect with you to discuss. http://bit.ly/1Q0RlZ8

                                Regards,
                                Vodafone India.
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                                  J
                                  Jitendra Panchariya
                                  from Jodhpur, Rajasthan
                                  Dec 5, 2017
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                                  Address: Jodhpur, Rajasthan, 342304
                                  Website: Consumer complaints

                                  Sir my name is jitendra panchariya
                                  And my vodafone contact no. Is [protected] sir mere ye no. Pichle 4 din se band hai out going or incoming dono band hai or screen par baar baar not registered in network bata raha hai mene customer care pe call kiya wo bol rahe aapki sim activated hai
                                  Or ratanada. Jodhpur me jo aapka store hai wo bol rahe deactivated hai
                                  Sir me bahut pareshaan ho chuka hu
                                  Muje consumer court jane k liye majboor na kare plzzzz
                                  Please resolve my problam
                                  My no. Is [protected]
                                  And u contact me so my other no. [protected]
                                  Vodafone India customer support has been notified about the posted complaint.
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                                    P
                                    prawin.k
                                    from Hyderabad, Telangana
                                    Dec 5, 2017
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                                    Address: Hyderabad, Andhra Pradesh, 500047

                                    Hi,

                                    I have recently migrated from postpaid to prepaid, i went to vodafone store & submitted all the required proofs also cleared all my bills with extra 160 bugs
                                    (I donno why they collected extra amount)

                                    But now after a week, i keep on getting messages saying due to non submitting documents your connection would have been barred. And they stopped my services,
                                    I tried to talk to customer care, these guys are ridiculous no one knows why the problem is & they kept me on hold for about 5 mins. After 5 mins they transferred my call to prepaid, again they started asking me about the problem, i explained her too, then she started asking nonsense questions like have you called some 59059 & later she replied that she 's gonna transfer my call to postpaid department, hell...
                                    What kind of a service is this

                                    Hell with this vodafone services.

                                    I don't understand that for whom they are working

                                    They don't care about the customers.

                                    They are lease bother about the customers.

                                    I donno how they recruit the people in their customer care

                                    I really fed up with their services.

                                    "i know nothing is gonna be happen with my complaint"

                                    But still its my responsibility to share my experience.
                                    Vodafone India customer support has been notified about the posted complaint.
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                                      LogaRavichandran
                                      from Tumkur, Karnataka
                                      Dec 5, 2017
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                                      On 29.11.2017 i recharged my sim for rs. 509/=. From that evening my sim ([protected]) is not working. The next day i lodged a complaint with vodafone mini store at gudiyatham. They guided me to approach vodafone store at vellore. I had been to vellore store as well, they asked me to pay rs. 500/= which i paid. But till this time my sim has not been activated.in my prepaid period i lost 6 days already, in my business also i am losing heavily. The sim must be activated immediately.
                                      Vodafone India customer support has been notified about the posted complaint.
                                      I am not able send SMS to anybody from my vodafone number [protected].
                                      several times i called customer care number and even visited nearest vodafone store also...no response from them.
                                      some one said i need to register in TRAI, i don't know why, , , i am facing this issue very badly...do needful for me.
                                      I am not able to send SMS to anyone. When I send msg, it shows message not sent and try again. I am facing this problem from very long time. Please update the message settings for this number so that I can send SMS in easy way.

                                      Please do the needful.
                                      [protected]
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                                        J
                                        Joel Wilfred Dsouza
                                        from Delhi, Delhi
                                        Dec 5, 2017
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                                        Address: Mumbai City, Maharashtra, 400055
                                        Website: ILLEGAL VAS ACTIVATION

                                        Vas have been activated on my phone since june 2017. Complaints raised for reversal in september 2017 (Reversal received for the month of september only). They did not inform me that, these services have been charged for the months of june, july, august, october, november, and december as well.

                                        I've noticed when we call the customer care. They (Vodafone) does not identify themselves with these chargeable content download services and call them "third party". My question to them is
                                        1) why do you charge us from your payment portal if we do something on the internet.
                                        2) why do you operate as a medium for these chargeable content providers to exploit people.
                                        3) why do you later "identify" them as third party.
                                        4) why have you not stopped these third party notifications for the end-user.
                                        5) how difficult is it for you to know that this is not a fair practice.
                                        6) how many people have been affected by this.
                                        7) what have you been doing so far?
                                        Vodafone India customer support has been notified about the posted complaint.
                                        Dec 05, 2017
                                        Updated by Joel Wilfred Dsouza
                                        Vas have been illegally activated on my phone since june 2017. Complaints raised for reversal in september 2017 (Reversal received for the month of september only). They did not inform me that, these services have been charged for the months of june, july, august, october, november, and december as well.

                                        I've noticed when we call the customer care. They (Vodafone india) does not identify themselves with these chargeable content download services and call them "third party". My question to them is
                                        1) why do you charge customer from your payment portal for
                                        Ponzi third party content.
                                        2) why do you operate as a medium for these chargeable content
                                        Providers to exploit people.
                                        3) why do you later "identify" them as third party even if they use
                                        Your payment portal.
                                        4) why have you not stopped these third party notifications for the
                                        End-user.
                                        5) how difficult is it for you to know that this is not a fair
                                        Practice.
                                        6) how many people have been affected by this? What have you
                                        Been doing so far?
                                        8) why is your practice supposed to be a customers
                                        Headache.
                                        9) why do you say "use the internet carefully" or else you will
                                        Make some ponzi third party use your payment portal to
                                        Charge me? (Arm twisting tactics)
                                        10) why do you want to interfere with the internet.
                                        11) how do you identify a ponzi third part services as value
                                        Added service?
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