Vodafone India Complaints & Reviews

I am out of india right now since 16/11/17. Vodafone has already deducted rs.99 for roaming for 30 days. But i am unable to send sms. I am receiving messages from all souces. While sending sms there is a problem. Sending failed is displayed adjacent to sms..

I am trying since last 4-5 days... No success. I do not get any reply/reason from vodafone as to why sms sending failed.

My number is vodafone prepaid [protected].br...

Payment id=jic[protected] made for mobile recharge ;date=23/11/2017, 10:57 pm ;mobile no=[protected] rs=399/_but nòt get any balance in my mobile nor refund my transaction amount rs=399/_ ; please repply & do needful. Thanks. My detail: sanjay kumar, barc colony tarapur, boisar, palghar, maharashtra - 401504, contact no =[protected] email id=[protected]@rediffmail.com.

Hi,

Yesterday, i have received legal pre-litigation notice from manish agarwal from vodafone india. On the same day, i received reminder email as well... Refer below mail. Asking me to remain present at 11.00 a. M. On 09/12/2017 at district court, shivajinagar, pune for amicable settlement.

After responding to this email mr. Pravin called me who's name and numbers ([protected], [protected]) mentioned in the e-mail.

Also, they have sent one fellow mr. Ganesh more to my residence for collection for pending bill payment.

After that in the noon, i got a call from mr. Pravin, after telling him all the truth he asked to cancel the connection sending mail to manish agarwal??? And clear the payment beforehand... This act is forcing the customer to pay for unutilized and substandard services.

I can sense that with having no ability to resolve my issue vodafone is keeping my connection on even after sent a mail for cancellation of both the connections, they keep generating bills and following-up for payment.

I really appreciate their efficiency, proactiveness in this process or recovery but what about customer satisfaction? Are they really providing the services per slas? Why they are not checking the reason for non-payment of bills.. And just started accusing customers...

Then the questions fall in mind; why they don't have inter-department communication? Why customer has to face every time every other person fro same reason and has to explain the same thing again and again? Don't they have a complaint backup?

The whole process is purely mental harassment, cheating and bluffing.

Please do the needful.

Looking forward pure justice.

I have every proof of me... I. E. Complaints raised, call records, chats. Etc.

Prajakta

I was using alcatel mifi and the battery died within 8 months. I wanted to purchase battery. I called the 1800 number mentioned on box and was on ivr for half an hour, never reached anyone on that number. When i visited store, they asked me to find alcatel service centre on my own. I dialled 199 number and even they couldnt help in this case. I'm already dissatisfied with the speed, on top of that i'm not getting any support. Vodafone, not happy to help!

Roudly spoken and not solve the problem and then saying you go these words use when i reach at vodafone mini store neb sarai when i reached at mini store in neb sarai i simply ask her plsss check whether my post number has been closed and last also paid so check these thing and then he tell me to wait ok then after 25 standing there i ask her how much more time then he i don't if you want to wait you or you can go... This is way to talk

At the time of buying your services you call daily again and again and if bill paid latter you charge late and then also this behaviour we need to face from your side and for any other info you call me i explain you [protected]

I purchased a alcatel dongel in april and i was charged 5000 ₹ for 6 months. After 6 months i went to voda store and asked the executive whether the service has stopped or not he said its stopped. Today i recieved a call from one of your executive that payment of ₹4000 is pending. How can you people do this? In the name of your so called company you are robbing the people. You are requested to solve this issue as soon as possible

I have ported my number from idea to vodafone as vodafone was giving a good corporate plan. They told me that there is corporate plan of rs 99.in which i will be getting 200 local + std mins and 1gb 4g data every month.
Also that plan was not mentioned on their pamflet, so when i questioned, they wrote it by pen (Attached).
So after i ported my number to vodafone, i called customer care to confirm the details of my plan. Now they are saying in my plan i will be getting 100 std mins and 100 local mins (Instead of 200 local+std) and 1gb 4g data is for one time only, from next month i will not be getting the data. I ported the number as i require std calls which they have reduced to 100 only (As per customer care) and also the data. If they are not providing me the data then there is no benefit of this plan to me.
Now they are saying take another costly plan. But my question is that i ported my number because of the cheap plan which they were providing. And if i had to take costlier plan only then why would i port my number.
Now what i want is that they should give me the plan which i was promised, atleast for first 3 months. As i can not port to another network before 3 months (As per their policy)

Hi i am not able to make conference call on my vodafone sim and call waiting option is also not activating on vodafone error from network is showing while activating call waiting option. Plz rply soon on making conference call. Unable to switch calls is showing. What i have to do for this. Call waiting is also not activating on vodafone. On other sim call waiting is working...

Hi team,
This is abhishek pawar with mobile no. [protected]. I am writing in regards to complaint about network issue which i am facing since 2 to 3 months. Network problem is not limited to only one place, but i am facing in almost all the places in the city. I have raised soo many complaints, but no one is bothered to solve the issue. 3 days back i even called vodafone customer centre and spoke lady, but she is not able to escalate to her manager about this issue. I have not used vodafone calling/internet services for the whole month, and even though vodafone have charged me full bill payment.
So, i would like vodafone to bill me for my usage in the month instead of billing me full month charges.
Because of this network issue, i have faced many problems, even i got escalation from my clients in workplace as this is my primary number.
So, i would like vodafone to take some serious action on this and solve the issue at earliest.
Hoping to get this solved as soon as possible because i am not going to pay a single penny extra which i have not used.
Yours faithfully

Hi had in error activated ir on the on 25th oct i'm error via the app. Within 3mins of the activation i called the customer care where mr. Ahil anil kumar answer my query where clearly promised a refund of 2500/- which was a activation charge as i have not used the service he also informed that refund can be processed once the bill is generated. Than i got a survey to which i rated him 9 everywhere. Than i call back after my bill was generated. Where a supervisor call sameer answered the call who was very very rude who denied the refund stating that is not the process. As a consumer i don't care what the process is. If some one has promised something and also left a note in black and white how can u go back on the promise. I have been a customer since last 20 years paid bill above 5000 and the the question is not of 2500 but it is a question of promise made... I have been through lot inconvenience because of vodafone and i want compensation for everything as they just lie and cheat when it come to making money... Manager are rude reps don't know what they are doing and top it all decline a promise made.
I need this issue resolved or will file a case as i have the recording and their own notes to support me

My vodafone no.[protected]. From last few days one sms comes on my mobile screen "please enter 1 to allow purchase else cancel/dismiss the request". I am cancelling every time then also message comes that as requested entertainment store pack/vodafone tv all channel pack/re 1 store pack /vodafone games pack etc. Now active & amount is deducted from my balance. I had visited vodafone store & every time the person deactivate all request from their system & tells that now it wont come. But very next day again same thing happens. Now also there is a message that "due to low balance, vodafone games pack could not be activated. We will hold the request & start the service if you recharge within 7 days."
Now how can i recharge my balance.
I am attaching screen shot of my mobile for the reference.
Please do the needful as this is no only my case there are so many people facing the same & vodafone are lootig the public.

Subject: fraud committed by ms shweta posted at vodafone store, sarabha nagar, ludhiana
Dear sir/mam,
I want to bring to your kind notice fraud committed by one of your representative ms. Shweta posted at vodafone store, sarabha nagar market, ludhiana.
About two months ago, i went to the above said vodafone store and met ms. Shweta for getting a micro sim for my vodafone number [protected]. Ms shweta said that i will not get a micro sim as my address is not verified. She said that for verifying my address, she will issue us a new number and this way my old number will also be verified. She also said that after 15 days the new number will be disconnected. Thus i agreed to her terms and bought the new sim (Mobile number [protected]).
After 15 days i again went to above said vodafone store, met ms shweta and returned the new sim with mobile number [protected]. She took my sim and told us that this number is now disconnected. After all this i received a bill of rs. 392.36 dated 27 october 2017. I again went to ms shweta, she asked me to deposit rs. 90, and said i will not receive any further bills. I deposited rs.90/-. But again this month i have received a bill of rs.801.80.
I am not even using the number [protected], i do not even have the sim and even then i am receiving the bills.
It is a fraud and i am thinking of disconnecting all my vodafone numbers.
Kindly look into the matter and resolve it soon.
Regards
Inderveer singh mobile number - [protected]

I was just streaming youtube as usual last night.
Suddenly got a message from vm-insubs
Screenshot attached.

After few moments,
Got another message from vm-vfcare.

I sent a sms 'stop' to 155223 to deactivate the service.
They sent me a confirmation message of deactivation of the service.

But i want the money refunded which they deducted for a service i didn't subscribed.

I want them to refund the money back in my account balance.

Please take any action.

Hi I got a new connection with Vodafone for my business and mostly for incoming calls.

I started using the phone as they gave me message to disconnect the number if i do not use my phone. Downloaded the Vodafone app on the iPhone 5s.

The notification showcased some special offers and the call to action button (CTA) read "Know More".

Upon clicking the button "Know more" it activated the plan to 399 per month. If it was an activation button shouldn't it say "Activate Now"? The same happened with a data pack to with the push notification and they activated the pack. Escalated this issue the Vodafone store in Koramangala Bangalore. They kept hiding behind their system and failed to understand my issue. They have suspended my number. I have used this number for all my marketing campaign which is technically a loose in Business for me. I have not received any help from Vodafone. This a technical bug at their end and a User Interface issue. I have been billed for 1800 for it and they are telling me I have got value out it. I also use ACT Fibernet with 350GB plan and airtel with over 40Gb of pending data on the other number. I would not have the need for 1Gb on Vodafone and pay a fee of 1800 for it's usage.

To add to that in the special offers suggested in the application there was one booster pack for 1gb costing 250 and one more offer for 5gb costing 250. why will would one activate the 1gb pack if you getting 5gb for the same price.

Everyone seems to cover behind the so called system and are unable to provide value to customers. The store said I got value for their service, Shouldn't it be the other way around? Should I being the customer who needs to tell if the service was of value to me or not? Why are consumers not empowered in our country? We are a nation of consumers and all these MNC's are ripping us off in bits and not offering real value.

Mobile no [protected], under mobile no portability i opt vadofone as mobile network provider after a healthy discussion with customer care executive of vodafone. In the discussion she never told me that vodafone 4g network is not available on selected devices. My vodafone sim start functioning on[protected] but 4g network was not available. Now vodafone customer care executive is saying that on my mobile handset i.E. Redme 3s prime, 4g network is not available due to some technical issue. It is very disgusting to hear from him that 3g network is same as 4g network, either you enjoy 3g network or purchase a new mobile. Previously i was using 4g airtel network on the same handset. I opted vodafone under mnp only for better network but 4g network is not available at all. I am paying for 4g network but services are not available. It is very clear that customer care executive of vodafone has hide this fact from me that on redme 3s prime 4g network will not be available and they have added me in there customer list by doing this fraud with me. Now vodafone has to either provide 4g network on my mobile handset or the company has to provide me a new mobile handset on which there 4g network will be available. Mean while vodafone company has no right to raise any bill to me or any delay will force me to go to consumer forum otherwise.

Regards
mitesh kumar sharma

I have ample balance say around rs. 100/ three days back i. E. 20/11/2017. I want to know what happened to the balance. Today i am unable to make calls. Pl furnish me the statement for last one month from 20/10/17 to 23/11/17. As i am using this no. Very rarely, i wonder how the balance exhausted. I have never faced this type of problem ever since i have chosen vodafone in mnp. I think there must be some mistake from your side.in such case, please refund me my balance. Thanks.

Hi,

I am currently out of india and using my vodafone india number to receive otps.

I've just noticed that my number has been allotted to someone else without my knowledge! I used it on 15th oct 2017 and now am not getting the signal.

When i was trying to call am getting message like 'this number is not active due to operational reasons'! Now, when i called yesterday, someone else picked up my call and got to know they just bought this sim from vodafone!

I am too much tensed as all my confidential information going to this number as it’s my main number registered everywhere, mobile banking, e wallets, income tax.

I’d already raised this issue yesterday to vodafone as urgent, but there is no satisfactory revert yet!

I am not able to do any online transactions as all my otps going to that number!

This is same as hacking my number and it should be considered as crime as per cyber laws, as all my confidential information are stolen now!

I can't change my number at banks! I want this number back at any cost!

Firstly, for whatever reasons they decide to deactivate my number, i should be informed which didn’t happen.

My number has been allotted to someone else without my knowledge.

I want them to stop this number asap as all my confidential information including bank otps and many more still going to this number. I am not able to do any online transaction as i am not getting my otp. I want this number back asap!

Sir,
I have received the bill dated 21.11.2017 for amount of rs. 541. For your kind information it is mentioned here that i have use only rs. 50.78 as usages charges as mentioned in the bill and my plan is only 124 p. M, in this way i am liable to pay only 124+50.78+30 (Service tax) = 205 only. Hence you added the 335 extra charge. Now you are requested to refund the rs. 335 to my account and revised the my bill.

I requested for change from postpaid to prepaid but it is not done even after 3 months of application and the vodafone is still adding my bills on postpaid even after suspended services.
At the time of application i had cleared all pending bills even though they did not transfer my services to prepaid.
On contacting vodafone store they always dominate and order the customer to do this n that instead of solving issues they end up fighting with customers.

My vodafone number is [protected]... My total bill was for around rs.1800, on 20/11/17 i paid the bill on final settlement for rs.1200 after few discount... So,
Today i visit the vodafone store netaji subhash palace,,, i met the staff regarding change the connection into prepaid, she told me that u have to pay around rs.600, and i said her that i paid the bill on final settlement, then she said we dont have any request about this number, and finally she said we cant be able to change your connection...
I really very upset to see your vodafone service.