Vodafone India Complaints & Reviews

For 2-3 consecutive months, i have failed to make my vodafone post-paid bill payment, as i no longer reside in india and don't use the sim due to the same reason.

I have given my alternate number to my sister which was linked to the vodafone number. Therefore she receive constant calls from the vodafone customer executive that the number has been de-activated, as kindly pay the outstanding bill amounting rs: 1, 391.83/-.

On my behalf, my sister have made the payment on 1st september 2017 for my de-activated vodafone number 981*644.

Since the number is de-activated by the company itself, still they have generated new bills against it and forcing me to pay new bill amount costing nearly rs: 1, 000/- plus.

And constant calls are made to my sister for bill payment, but whenever she ask's for an acknowlegement that the corresponding number has been de-activated, the customer executive immediately disconnects the call.

Why should i pay the latest bill if the number has been de-activated by the vodafone company and same has been settled in the month of september 2017.

I won't be paying bills for the de-actived number and i want an acknowlegement from vodafone that my particular post-paid number has been successfully de-activated and i will no longer receive any new bill.

My name is balaji and i am using vodafone number [protected] corporate connection i have requested to change the connection from corporate to personal on letter head (Noc) with personal document yon 24th oct in nirman vihar vodafone store i have got new sim, no is[protected], i called several times in customer care, to know the status of my request care rep informed me that there is no such request is raised. Later i got a mail from vodafone on 26th stating that your corporate connection other numbers bill is due once you pay then only we will allow your number to transfer and unbar outgoing calls, as i already informed them that i am not the authorized person to make payment i cannot help you in payment matter still why my outgoing in not unbarring when there was no bills were due in my number and when a number want to come out of corporate group and when you got the noc from the company no point of forcing to be there with corporate requested you do needful and quickly as its been almost a month now.

Please reply in this email id - [protected]@gmail.com

Regards your

Dis-satisfied customer

This is the second time vodafone deducting some amount for strange reason .if we want to get something they need many confirmation but for deduction nothing need they will send you message. Something is active and deducted some amount . Message have authorization of network.It is like robbery.

I was charged an access fee of 81.39 rupees for a recharge of 99. The rest of the money was cut as taxes and my previous zero balance remains zero. Please look into the matter. I have also copy pasted the message i received soon after the transaction was made:-

Rchrg of mrp rs 99 on 20/11/17 successful. Tlktime rcvd rs 2.51, gst rs 15.10, accessfee rs 81.39, new bal rs 0. Transid onr[protected]..

Hi,
First i would like to highlight that vodafone has worst and pathetic customer care. The executives sitting on the other side are rude and do not listen to the customer even i[censored] r calm and polite. If at all u are successful in telling the complaint, they put u on hold for forever and they blame you for your own complaint. And when u say u want to talk to supervisor they either disconnect your call or put u on such a long hold that u disconnect yourself out of irritation and wastage of time. They are really unprofessional and this has happened all the time with me despite of being such a loyal customer to them. I’m short of words to explain how pathetic, rude, unprofessional their executives are.
Now my complaint is that every month i recharge my number for inr 348 with 1 gb data/day for 28 days and every month when it’s due i receive the message to recharge again. If vodafone checks my record then they would find i have been doing it regularly without any hassle to them or me. But this month i did not receive any intimation to recharge my number and i continued browsing internet hoping i have my data recharge. After deducting 368 inr from my main balance i received the message that my pack has expired. Now i do not have tendency to remember all of my recharge dates from previous month. If they would’ve intimated me i would’ve recharged on time. Since, i do not see my fault here, they should refund my main balance amount.
Also, i have told my irony with customer care when i tried explaining the same thing, they kept me on long hold so that i disconnect myself and the other executive disconnected my call. So yes i called them twice and explained same thing. You can also listen to the calls and see how they behaved with me even when i was being polite and patient.
Please resolve this query at the earliest convenience.
Should u have any questions or need any detail please let me know.

Thanks
Vishakha

Sir or mam
I have recharged my no. From phone pe app for Vodafone super night of 26rs but I have received only 2.77rs and other money is deducted as tax .vodafone company do this to their customers.Take action against it and refund my money

Despite frequent requests flash Services were not deactivated. And due to poor service my balance of Rs.98 were deducted on 18.11. Again on 19.11 Rs.49 deducted. My cell number was unable to talk the complaint number 198. I m embarrassed due to poor Services nd require my monies

I recharged through app for 348 on nov 6th which was saying unlimited mobile date and unlimited calling "even while roaming" as i was in need for it while roaming. After 5 days while at roaming they were charging for each call and when i called they said its some mistake and my account is already enrolling with roaming free. But again when i compiled about charging, they said the offer is only for those who did after nov 12th. Even i checked the scree shot i took on nov 6th also all the online news about airtel and vodafone who started unlimited call while roaming on nov 6th. I'm using this telecom for last 10 years but this was something so unexpected, cheating. Hey vodafone, if you guys really need money, just beg for it. I'll provide as charity, never cheat anyone like this. If its not going to get solved by this. The only thing infront of me is to go consumer court. Not for money. Just to let them no dont cheat anyone.

Vodaphone number 0091 [protected] up*w) has been not used for few months as i am in the uk. As iam going to india within a week, i found 'no service'. I thought it was not having any credit and i charged on line for inr509 vide transaction jic[protected] with icici direct debit. I telephoned the customer service up (W) and found that the above number has been allocated to someone else on 10 september as the mobile has not been used for a much longer period. Please block this transaction and arrange refund to direct debit card.

I have been told by customer care service that my sim card no [protected] will get port from up east to delhi ncr after december 1 so i recharged it with 509 and it got it ported and lost my recharged amount i complaint it and i was told that that it will get refunded but it has been many days and still i have not received my amount back please do it as soon as possible

I ported my number from Mumbai to Pune in Oct -17 end. I was told that within 6 days the SIM card will get deactivated and a new SIM was issued to me.

As expected withing 5 days the original SIM got deactivated. I inserted the new SIM and called up the specified customer care number. Identified myslef, gave my aadhar number and completed the verification.

I was told that within 15 minutes the number will be activated and I can proceed with recharge. However for subsequent 10 days recharge simply did not happen because their systems did not activate my number at all. It's after a long gap of 10 days their system activated my number on its own. We were clueless why it's not working for 10 days.

Users interested to port their numbers on Vodafone may take a note of this as their procedure for circle transfer and portability is just the same.

Please activate the below mentioned number immediately.
[protected]
Please bear in mind that this is a bank account linked number & you have not activated the said number since 28.10.2017.
Today is 19.11.2017
I hope you understand the gravity of the situation.

Dear prashant madhukar ambhorkar,

Your aadhaar number xxxx xxxx 8135 was used successfully to carry out e-kyc authentication using "fingerprint" on 28/10/2017at 12:08:02 hrs at a device deployed by "vodafone india limited and group companies".
Response code: 41713490cc8a4f35a548c51913888b2d

Vodafone is the worst service provider. Call disturbance and disconnection are the daily issues. Signals are too weak even in local home circle. Daily at night the signals goes out of range.

Customer care people are highly illiterate and uneducated. Voice quality is worst. Both incoming and outgoing calls are difficult to attend. Even customer care calls are charged. They are not free.

I am repenting that why i switch to vodafone??? Very soon i will switch to airtel...

I have recharged with 396 and make call any number free and 1 gb data every day for 70 days. But they regularly cut my mobile balance and tell me that it's for data usage over 1gb though i didn't use data more than 700mb in that particular day. And its become a regular incident and they didn't give any last deduction status also. And when i am calling their complaints help line number they misbehaving with me. Please help me otherwise they make my life a worst by looting money every day. If there is any possibility of getting ₹396 return i will immediately port my number then.

Sir,
On 19.11.2017 i had visited your vodafone store at margao with token 202. My mobile was deactivated by the company on 18.11.2017 on the ground that i have exceeded rs 750 credit limit and as such i had to pay rs 803/- to activate my mobile. Upon inquiry i was informed by staff on duty that certain value added services such as how to vedios & songs are activated and that is the reason for increased bill. I informed the staff on duty that i had not activated any such facilities my self and it is the work of your sales promotion staff because they were harassing me everyday and i refused to even entertain them as i am not interested with such value added services. I instructed them to immediately restore my connectivity. Your duty staff informed me that activation will take place only in the evening as it takes time. To my horror my mobile connectivity is not yet restored even today morning on 19.11.2017. I am a senior citizen operating a insurance agency and the above illegal action has put me to great inconvenience and financial loss. The bill issued to me and payable on 12.11.2017 was paid by me before the due date. I have not received any bill for rs 803/- which vodafone is now asking me to pay. I was on post paid plan of rs 399/- at present and the company used to send me bill in electronic mode.
I am made to unnecessarily suffer for the past three days without connectivity and had to suffer financial loss of lakhs of rupees and mental torture of being out of contact with my children.
I request you to conduct a deemed fit inquiry and fix responsibility for my suffering and immediately restore my connectivity. I will be constrained to file a complaint with consumer forum if my connectivity is not restored by today.
Orlando s. A. Dasilva
Mobile no [protected]
Carmona, salcete, goa.

Since last 15 days i am trying to opt for port out on my vodafone number. But always i get "can't send message with vodafone in - error 10". I called customer care and he told me to check my sms centre number. I found it correct. The point to note is that i get error only when i message to 1900, rest all message to other numbers are fine.

I was already disappointed with the decorating network and call drop of vodafone now by doing this they have firmed my disappointment.

My message format port 9* to 1900. Kindly resolve this issue soon. You can't hold your customer base like this. Very disheartening.

I am an vodafone customer for many years. The network has deteriorated because of which there are call drops, voice breaks/unclear and not able to use internet properly. I had raised these issues with vodafone customer care, nodal officer end number of times since last year but issues was not resolved. I too didn't follow on the matter however as the issue deteriorated more. After lot of network issue compliant still i’m facing the same...

I had moved the following numbers from postpaid to prepaid
[protected]
[protected]
In the vodafone store, technopark, trivandrum. The request was taken on 23-nov to to deactivate the postpaid and move to prepaid as on 25-oct. I had paid the bill till 25th and also had given the amount in cash @store for the first recharge. But due to technical issues @ vodafone side, prepaid activation happened only on 30-oct. Again vodafone issued me a bill for charges till 30-oct, which included mostly taxes from 11-30 oct for both the numbers.

I tried calling up helpdesk, they told me contact store. When i tried to contact store, the store manager was not at all ready to listen anything and asked to contact helpdesk. After trying to convince her for some time she told she will call me back. Which never happened.

Due to technical issues @ vodafone the delay happened and why is customer asked to pay.

Hope you will take prompt action for the bill reversal

Regards,
Krishnamohan

I am user of vodafone from last couple of years but i am totally shocked that after payment of my old mobile bill and get that account closed on date 28.03.2016 with conformation of your customer care executive for payment of bill of my mobile no. [protected] of rs.1400/- and he say that i will never get any bill in future. Hence i had make payment.
But from last 2 weeks your c. C. E. Again call to pay bill of my closed mobile no. [protected] of rs. 1000 or above.
Also i am totaly shocked that my other mobile no. [protected] whose outgoing calls barred by your customer care executive for non payment of my old no. Bill.
It is not fare to closed all calls whose bill is in credit and not as per rules and regulation of tri.

I had enclosed my account statement herewith of rs.1400/- payment.
Please check your call record what your executive say for bill payment on dt.28.03.2016.

I request you to please do needful and please start outgoing call service of my [protected] mobile no.

Due to very poor Vodafone network, during the call (Incoming/Outgoing) at randomly any sound does not hear, during last six month this problem arises much more.
Vodafone Mobile No [protected]
Address
QTR NO. C1/6 NMRL COMPLEX
ADDL- AMBERNATH(E) SHIL BADLAPUR ROAD
DISTT. THANE 421506
MAHARASTRA