Vodafone India Complaints & Reviews

Sir,
On 19.11.2017 i had visited your vodafone store at margao with token 202. My mobile was deactivated by the company on 18.11.2017 on the ground that i have exceeded rs 750 credit limit and as such i had to pay rs 803/- to activate my mobile. Upon inquiry i was informed by staff on duty that certain value added services such as how to vedios & songs are activated and that is the reason for increased bill. I informed the staff on duty that i had not activated any such facilities my self and it is the work of your sales promotion staff because they were harassing me everyday and i refused to even entertain them as i am not interested with such value added services. I instructed them to immediately restore my connectivity. Your duty staff informed me that activation will take place only in the evening as it takes time. To my horror my mobile connectivity is not yet restored even today morning on 19.11.2017. I am a senior citizen operating a insurance agency and the above illegal action has put me to great inconvenience and financial loss. The bill issued to me and payable on 12.11.2017 was paid by me before the due date. I have not received any bill for rs 803/- which vodafone is now asking me to pay. I was on post paid plan of rs 399/- at present and the company used to send me bill in electronic mode.
I am made to unnecessarily suffer for the past three days without connectivity and had to suffer financial loss of lakhs of rupees and mental torture of being out of contact with my children.
I request you to conduct a deemed fit inquiry and fix responsibility for my suffering and immediately restore my connectivity. I will be constrained to file a complaint with consumer forum if my connectivity is not restored by today.
Orlando s. A. Dasilva
Mobile no [protected]
Carmona, salcete, goa.

Since last 15 days i am trying to opt for port out on my vodafone number. But always i get "can't send message with vodafone in - error 10". I called customer care and he told me to check my sms centre number. I found it correct. The point to note is that i get error only when i message to 1900, rest all message to other numbers are fine.

I was already disappointed with the decorating network and call drop of vodafone now by doing this they have firmed my disappointment.

My message format port 9* to 1900. Kindly resolve this issue soon. You can't hold your customer base like this. Very disheartening.

I am an vodafone customer for many years. The network has deteriorated because of which there are call drops, voice breaks/unclear and not able to use internet properly. I had raised these issues with vodafone customer care, nodal officer end number of times since last year but issues was not resolved. I too didn't follow on the matter however as the issue deteriorated more. After lot of network issue compliant still i’m facing the same...

I had moved the following numbers from postpaid to prepaid
[protected]
[protected]
In the vodafone store, technopark, trivandrum. The request was taken on 23-nov to to deactivate the postpaid and move to prepaid as on 25-oct. I had paid the bill till 25th and also had given the amount in cash @store for the first recharge. But due to technical issues @ vodafone side, prepaid activation happened only on 30-oct. Again vodafone issued me a bill for charges till 30-oct, which included mostly taxes from 11-30 oct for both the numbers.

I tried calling up helpdesk, they told me contact store. When i tried to contact store, the store manager was not at all ready to listen anything and asked to contact helpdesk. After trying to convince her for some time she told she will call me back. Which never happened.

Due to technical issues @ vodafone the delay happened and why is customer asked to pay.

Hope you will take prompt action for the bill reversal

Regards,
Krishnamohan

I am user of vodafone from last couple of years but i am totally shocked that after payment of my old mobile bill and get that account closed on date 28.03.2016 with conformation of your customer care executive for payment of bill of my mobile no. [protected] of rs.1400/- and he say that i will never get any bill in future. Hence i had make payment.
But from last 2 weeks your c. C. E. Again call to pay bill of my closed mobile no. [protected] of rs. 1000 or above.
Also i am totaly shocked that my other mobile no. [protected] whose outgoing calls barred by your customer care executive for non payment of my old no. Bill.
It is not fare to closed all calls whose bill is in credit and not as per rules and regulation of tri.

I had enclosed my account statement herewith of rs.1400/- payment.
Please check your call record what your executive say for bill payment on dt.28.03.2016.

I request you to please do needful and please start outgoing call service of my [protected] mobile no.

Due to very poor Vodafone network, during the call (Incoming/Outgoing) at randomly any sound does not hear, during last six month this problem arises much more.
Vodafone Mobile No [protected]
Address
QTR NO. C1/6 NMRL COMPLEX
ADDL- AMBERNATH(E) SHIL BADLAPUR ROAD
DISTT. THANE 421506
MAHARASTRA

Dear sir,
My vodafone mobile no is (Protected) i am applied porting from vodafone network to bsnl network on 02.11.2017 and i have time up-to 16.11.2017.
On 06.11.2017 vodafone care called me to clear the outstanding bill for further process so i did same on 07.11.2017 i paid the total bill and asked the vodafone care to help me for porting as soon as possible but until 16.11.2017 my request is not proceed. On the same day i called vodafone care to remove network and the care person told your network will removed by 16.00hrs on 16.11.2017. But till date they didn't do any thing and from last two days i am trying to talk with vodafone care i am not connected, today (18.11.2017) i called vodafone care and spoke to manager his name is raghavendra he is telling to resend the msg and we will proceed and again it will take 15days.. So now i want to know that why vodafone care is not told me that i have to re send the massage on their first called for billing, why no detail information
Or any sms regarding rejection o[censored]pc and why they waste my valuable time. Now i am not going pay any bill and re send any massage again for porting i want immediate action and i want porting immediately

I am venkatesh mohite, my mobile number [protected], i paid rs 300 towards my postpaid bill rs 265 in vodafone store in vidyanagar, hubli, karnataka. But i received massage saying (Raju jadhav has initiated a payment of rs. 300.00 towards your vodafone postpaid bill through m-pesa. It would be credited in your vodafone account within 4 hours. To know status of payment updation, please dial *199*1*3#.) how can possible that mr raju jadhav has initiate my payment, when i am paying directly to vodafone.
Please clarify i am attaching bill also.

I am an vodafone customer for many years and have 5 connections in my name and used by my family. I was happy with vodafone network till last year. The network has deteriorated because of which there are call drops, voice breaks/unclear. I had raised this issue with vodafone customer care last year but the issue was not resolved. I too didn't follow on the matter however as the issue deteriorated more i have to take an mtnl connection. I decided to move to different network and raise the port out request on 5th-6th october. I got a call next day asking me to not port out and give 7 to 10 days time to resolve the network issue. It was also told to me that the technical team will visit my place if required to inspect the network signal. This time vodafone customer care took all 5 nos from me to inspect the issue.
There after neither there was any call from technical team nor anybody visited my place and no one from vodafone customer called me.
I send out a port out request from second number around 22nd october 2017. I was called then and the same thing was re-assured. When i inquired about my complaint number of 5th october, i was told that this was closed and i was shocked to hear it.
I failed to understand how can they closed the complaint without even informing to me. I told the customer care to re-open the complaint which they refused. After insisting for some time they re-open the complaint but i realize later they lied to me and instead opened new complaint. I had also told them to put my comments on this bad experience because i was getting multiple calls and i have to explain the same thing to all of them on same day. I was assured that my feedback was logged so that i need not to explain the same thing because the history will have the record.
However this was another lie and shock to me when i was told that there are no feedback logged and this i came to know on 2nd or 3rd november 2017.
It seems vodafone care were recording things only what they want to which is unfair and biased.
I have told the customer care clearly that i will now clear all outstanding dues only if my network issue is resolved. However there are now follow up calls on daily basis asking to clear dues and now even the collection team have started calling me.
I am being told now the problem is going to take 3 moths to resolve and i cannot trust this too.
For past 1 month there have been lies and trouble from vodafone customer care and this is really frustrating. I feel this as harassment to me and my family who are owning the vodafone connections.

I wrote to appellate mumbai on the issue (Email dated 4th nov) and i got a call on 5th november telling me that within 3 days engineer will visit my place but nobody turned up (Second time). Then i was called again for home visit but again nobody turned up neither i was called to explain why nobody turned up and o followup there after.

There are total of 9 complaints raised on 4 nos listed below. 4 complaints for network issue and 4 are for against outstanding payment alert and service disabling. 1 complaint is against the vodafone customer care.

My request,
Vodafone must stop outstanding payment audio alert, stop calling me and should not deactivate any services due to outstanding payment till they resolved the network problem.

Complaint nos[protected], 37866822, 37866810 and[protected] for network issue
Complaint nos[protected],[protected],[protected] for outstanding payment alerts and calls.

I have been charged for vas which i have not used in case of last two months bills. Billing justification is unsolicited. Moreover, even after requesting to the vodafone store to rectify my bill no action has been taken so far. There was no call from vodafone regarding settling this matter as promised by vodafone store personnel. I expect action from vodafone as soon as possible.

In total rs 400/- has been deducted from my mobile service provider account by activating different services and when i had called customer executive after deduction they had returned my money once and again deducted the same amount on very next day and at this point of time not returned total deducted amount and all customer executives of the service provide different information.

Sir, for last many days amount for various services are deducted from my pre paid account. On 2nd nov refund was taken be me after registering complaint. Again amount was deducted on 3rd nov and was refunded after complaint. Further, an amount of rs. 75.00 was deducted from my account on 06 nov 2017. After calling at complaint number non of the executive spoken to me and again and again same computerized system starts dial 1, dial 2 etc. But no executive spoken. On 08 nov i visited vadafone store, from where the lady executive spoken in head office and intimated that amount will be refunded, but no refund was made. Again today on checking of my amount it is seen that some amount has been deducted from my account without my knowledge and while trying to speak to executive same things are repeated and no executive spoken nor from my number but also from other number. As such it is requested to refund my both the amounts and do not disturb in futhure failing which i will be forced to leave the service and switch to other provider

To, the manager,
Vodafone wifi postpaid service provider
(Mumbai circle)
I was having a vodafone connection of mumbai region with mobile number [protected]. As i got shifted to bangalore 1.5 yrs back in june 2016. I asked to disconnect my connection many times to customer care executive but they were not disconnecting service. Without using card i paid bill of rs.700 per month from july2016 to january 2017 and requested many times to disconnect connection. Heres local vodafone stores are not accepting my application of disconnecting postpaid service as the
Sim card is of mumbai region. After paying bill company again restart postpaid service hence i have not paid bill of february 2017 to avoid my financial loss. So, in march2017 because of not paying bill my postpaid connection disconnected so also company was charging me ahead new bill monthly. I have given complaint before in may 2017 on consumer complaint portal about by falsely charging bill without using postpaid card and not disconnecting postpaid service even after repeated requests. But no any action vodafonecompany has taken.
So also vodafone company was giving me monthly bill till july 2017. Then in july-august 2017 i got mail to pay last bill of rs.746/- to avoid legal action against you.
I don't have any problem to pay this bill but vodafone company again starts postpaid service after paying bill without considering request of customers for disconnection of postpaid service.
So, i am requesting hereby not to start my postpaid connection after paying this last bill of rs.746/- i called to customer care executive about this issue but they are not properly responding. If after paying this last bill vodafone company again starts my postpaid service and charge me new bill, i will not pay it and will not responsible further.
So, please consider my this online request to stop my postpaid service and not to start again after paying last bill and please stop financial exploitation of customers by charging bill illegally.
Best regards
Jasmine shaikh
Vodafone wifi postpaid customer
Wifi cell no.[protected]

Respected sir/madem
My number is [protected]. Mr ritesh come to me n tell that pls portable your number in vodafon with benifit of 1gb 4g data daily & 3g unlimted data with unlimted calling std n local with fixed rental 249 only no extra charge.
But in this only 1gb 4g data in one month n if i use extra than extra bill add.
So he cheat me to give wrong information.
So tell me how we faith in vodafone?
Pls take a legally action against mr ritesh mobile number [protected] a forgery person.
He come our campus iim lucknow n tell a lot person with wrong information and every person abuse him and vodafon.
Iprovide you some people name & number...
Vishal kumar [protected]
Satyendra [protected]
Rajkisore [protected] & a lot of person.
So pls take a legally action against him.
Thanks & regard

My ported number [protected] (Previously airtel) has been stopped because of non payment of some other referral number. My number is a public helpline reaching out to almost 1 crore students or parents or schools.
Already i bore a big loss of a business deal of 5 lakhs because of this action from vodafone.
Resolve the issue immediately else i'll sue vodafone to the court and take stringent action publicly.
Deepankar banik
www.siddhantcc.org

[protected] yeh mera reliance gsm k number hai isko mane vodafone m port 11 nov ko he de diya thaa mujhe bola gya thaa 7 days tak port ho jayega lakin ab to 7 day bhii ho gya h lakin abhi tak activate nhi hua h. Please mera number activate kr dijiye agar koi problem hai to mera number pr call karke mujhe inform kr skta hai. Please help me. Mera number activate kr dijiye. Alternative number [protected]

I have activated internet pack of inr 650 for 10 gb due to my large usage of internet. I have received 270 mb of data after i have activated my pack. It is a very large scam of taking money from people and not providing service. It is a complete fraud and unethical. Trai should be stricter in dealing with such service providers.
I am having problems with vodafone for a very long time. Unfortunately they will not let you port out of their system. Moreover, their consumer care is rude and unhelpful.
If vodafone is unable to compete with its contemporaries, it should not strive to provide internet services in india. Instead of complaining to cci about jio, vodafone should try and improve their own services.

Today evening near about 19:30hrs at nabin nagar road, two persons came by one scooty and snachted my mobile phone. My mobile emie no as below mentioned
[protected]/4
[protected]/2
Therefore i request you please block my mobile number and sets after receiving the complaint. My mobile number also as below mentioned
[protected] (Assam)
[protected] (Corporate)

Lifestyle packs and wwe packs are randomly and automatically getting activated on my phone, and money is being deducted from my account, when i did not apply for or try to activate any of these. Every time i send a message to stop these services but they getting activated again and again.

Please resolve it asap, as this has been happening for more than four times, and i've lost close to rs 200 in this nonsense.

Hi vodafone team,

I am a vodafone customer from a long time and face some problem in past and same were resolved by customer care executive. But this time no one is able to help me.

Below are the details of issue;

I have received a call from vodafone marketing dept and offer me 20 gb extra data on same plan (Same rental rs. 349/-). I have accepted then she told me it will be change on next billing cycle with no extra charge as vodafone is providing this benefit to all his customers who are with vodafone from a long time.

When my next billing cycle started i received a msg that my plan has been changed which has rs.999/- rental.

I have called customer care on 198, 1st time satpal singh attended me but not able to help me so i called to transfer this call to senior but he clearly denied and said he will not transfer the call. I told him, if he did not transfer the call i will escalate this to your higher authority but he said that you can and disconnected the call.

Then i have called again, this time mr. Sudhanshu picked up the call and put on hold for more than 1 hr by saying this he is transferring my call to senior.

After this i called again and mr. Sachin picked the call and raise my request and told me i will be receive a call from vodafone concern team and will defiantly help you.

Today i received a call from vodafone (# was[protected]. I have discussed all scenario with him he told me that he will check all my details and call again after 10-15 min but i am not receive a single call or msg from vodafone yet.

Why this is happen with vodafone?
Why your marketing team provide false and fake information and try to fool customer.
Are you understand that customer are illiterate or not know any thing.
What i understand with you slogan "happy to help"?, is this help of a customer, i think it should be "happy to make fool of customer".

I need a proper response from your team and want to a valid action against that lady who provide false information and those guys who are not ready to help me.

Also need to change my plan with previous one

Looking forward your help and proper action on it.

—
Thanks & regards,
Mohd. Kazim
[protected]