Vodafone India Complaints & Reviews

I cannot send sms from vodafone sim. I think it might be change of message centre. Please guide me the correct message centre number. Usually i had brought sim in andhra pradesh and now i am using in karnataka. Please tell me how to get out of this problem. Also let me know, how to manage my message centre numbers, whether it is according to area or is it permanent number?

The company often claims charges in their monthly bill for those services which the individual clients had not requested for. The company operates an online system of accepting VAS but it has not any provision for clients acceptance of the services provided like any email or request numbers etc

I have submitted i request at vodafone office for porting my sim from gujarat to rajasthan. I have submitted my first request on 30.09.2017 since after 6 times but not received any response. Please do the needful i have deposited money for new sim received the same. But till date it note get actived. I have visited 6 times to their office but they didnt responsed well. They every time said it will get activeted next day but didnt happen.

Hi there, i am facing issue from vodafone who has been wrongly charging on my mothers number from past 6 years. I had never opted for itemized bill, and whenever my mother use to get message regards bill payment, i use to make the payment without checking the bill (My mistake i trusted vodafone too much), in the month of october in 2017 i just went through my mothers bill and i saw she was being charged rs 50 for itemized bill and from the year 2011 they have been wrongly charging her month after month.

When i mailed them on vodafonecare. [protected]@vodafone.com all they said is they cant reverse the amount and when i replied to their mail its been more than 15 days and i have not got a reply from their end.

When i called them on 198 all they asked me to do the mail cause they cant help me with it (Have voice recording) of executive and floor manager.

And when i informed them that the due date of bill payment has been passed and i will not be making the payment unless my problem is solved they said they cant help me for the same as well. As i have to make the payment and if i do not they can disconnect the service.

Its basically a scam that they are running with customers who trust them.

I regret that and i think opting out from vodafone (All numbers which are serviced by vodafone) is the best and would never recommend any one.

Dear sir,
I have applied for mnp of above mobile at vashi stores navi mumbai. I have submitted the prepaid form with all documents for porting mobile connection. I got the prepaid sim card and executive told me that your mobile connection will activate after seven days. I have visited vashi stores after seven days, thrice and the executive (Ms. Shilpa & mr. Sameer) told me that your request is rejected and we can not activate your prepaid card and you buy postpaid sim card otherwise you go to another mobile service provider i. E. Airtel, idea etc. This practice is not good, it will effect your company's reputation. So please take a right action as soon as possible.

Sir mai airtall se port kraya mere ko bola gya no aapko 450 me 84 din or 84 gb net mileage mai call kar ke bhi pucha costumer care wale ne bole ki aap 445 la recharge first karwo aapko 84 gb or 84 din tak mileage fir mai karya or call kiya dobara costmar care me to unhone bataye ki aapko 56 din hi mila hai fir mai bola aap ne nhi batauya to bole ub nhi ho skta hai 56 din hi milega sum kuch nhi kar skte. Mai bola no aap complen dar kigiye fir kiye [protected]

I have a billing vodafone num i m not using that number last 4 month and i told in customer care for close my sim he told me that your noo is closed but now he send me bill of 510 what can i do i m an student, i have no money and vodafone is blackmailing me olease help me i m soo scared to vodafone, i have to study but vodafone devert my mind for paid bil paid bill what we should do

I purchased your prepaid sim (Mobile - [protected]) with 84 days plan having 1gb data/day. Data speed is so slow that i can't use it for even browsing, to check mails, forget about youtube. You are cheaters, to compete gio you have started cheating customers. If my net speed doesn't improves after this complaint, i'm gonna throw this vodafone sim and will never buy vodafone sim again.

As per your daily sms communication guidelines, i went to one of your vodafone mini store in beawer, rajasthan to link my aadhar number with my mobile number [protected] on 3/11/2017. For this they charged me 20 rs. When i said that this is false charge then they said that if you want service give us the money other wise go else where in very rudely manner. As i had the time constraint that time so i paid the 20 bugs and linked my number with aadhar.

Please return my hard earned money back to me and take a strict action against the owner/ dealer of the mini store as they may have continuing this practice from long time. This is going to impact your company image as well in this competitive market.

Please find the attached snap shot of the shop

This is the second time i have tried porting out from vodafone but i am repeatedly receiving unnecessary chargeable vas getting added. I have already paid the entire bill along with some extra amount. The number is [protected].

Before proceeding further let me clarify the following things:

1. I have not explicitly downloaded any of these any time, neither from any link, play store or vodafone app, infact i don't even have vodafone app installed on my mobile.

2. I am not someone who will do this by mistake, i am very well verse with what content has been downloaded. I am a very old vodafone postpaid customer and this has never happened to me before even for once.

3. No other person is using my mobile or number with or without my permission.

I have applied for a number port to another circle around ten days back (This is the second time) and it should have been successful till now. During the time of port request i also paid all my bill amount along with some extra amount for the upcoming few days, my bill was in negative.

It is very clear for me that all of a sudden at the time of porting my number to another circle, the port is getting delayed and unnecessary subscriptions are added on my number without any such requests from my end which has never happened during my association with vodafone till date.

With great grief i write this.
On 8th i recharged for inr 125 as i was travelling to delhi and my existing offer pack does not work on roaming jus after i recharged i see a msg that, inr 90 is deducted against a subscription which self did not select for. Also the msg read if i wish to deactivate the subscription i msg on a toll free number requesting to deactivate, and i did follow the instructions to deactivate but to my surprise the money was not refunded. This atrocity of private mobile network provider is intolerable. Without the consent of the customer company deducts the balance but for reimbursement a customer has to call the customer care, which should not be the case. If it's an auto debit then there has to be an auto credit as well which isn't is the case with this service provider. The cherry on the cake is even after speaking with the customer care executives the money hasn't been credited back and it's been more than 48 hrs, when self spoke to the executives that this matter would be taken up at the consumer forum, they seem to have a casual attitude towards that too. Which also makes me question if these forums are for the benefit of the consumer or favouring the corporate giants. The service provider promised to reimburse the amount back to me by 1800hrs dated 09th november 2017 and they failed miserably and while i write this complaint i understand the money hasn't been credited yet. Such atrocities against the regular tax payer of this country is unacceptable. If educated lot of the society have to go through such situation i wonder what is happening to the majority of our people who haven't had the privilege of education or who isn't aware of such hideous acts of corporates. This is exploiting the ignorance of people and looting them.in the midst of high level scams this nation has faced we fail to see that there are smaller scams amounting to large figures. I demand a refund and also the damages there incurred.

With displeasure
Unfortunate costumer.

This is to inform you about your staff that they have accidentally active wrong plan on my vodafone number twice ([protected]). And i have a wrong outstanding amount of inr 1925. I am a regular user of vodafone. And this type of mistakes from your customer care executives are not tolerable.

So you are requested to review my bill otherwise i have to take some legal action against you guys.

I have requested your customer care executive to change my plan from 299 to 499 but they changed it into 999 twice, i do not know why?

Kindly look onto the issue and resolve it asap

Our mobile numbers ([protected] & [protected]) were kept in safe custody for 4 months (July to oct.). Mine was reactivated on 01 nov. And we tried to reactivate my husband's number on the 8th nov. This was done from nizampura, vadodara, vodafone office with repeated assurances that it would be done. However, since 09 nov morning both phones were de-activated for reasons not known.
I have been to the vodafone office at natubhai circle, vadodara and filed my request for activation. This was done and the crm sr. Nos. Are:[protected] &[protected]. The agent assured me that within half an hour both numbers would be reactivated. This was done at 11.20 a. M and at the time of writing this email its 12.50 p. M. The phone numbers are still not activated. Also reasons for deactivation were not given.

I m very irratating with your ph calls which is daily disturbing me & my hubby . i m already told them, plz dont call us, we had already porting this number, why u are calling me agian again .
my no is [protected]
[protected]
plz plz solve the matter
regards
reema kumari

9th November 2017, 07.55pm, i received a message from vodafone customer care that Rs.35 has been deducted from my balance due to subscription to vodafone lifestyle pack. I never subscribed to it. I request Vodafone return my money. my number is [protected]

I had switched to vodafone from tata docomo almost two years ago. The moment i did that, i started having terrible network issues. Sometimes it would show zero network or no service at all. The internet wont work at all. So i had gone to vodafone store with the complaint. They said your simcard is damaged so replace it. So i did that. Nothing was resolved. The same issue persisted. So i tried everything. I called customer care so many times. I emailed them. I registered so many complaints. There was not a single time that i got a satisfactory response. So i registered a final complaint on 4th november 2017. They said it would be resolved by 10 th of november. And they called me today saying that we wont be able to solve your issues. Now vodafone proclaims to be the no.1 network in india as said by the telecom registry of india. So howcome the no.1 company in india cant solve a stupid network issue. They proclaim to be the largest network in our country and i cant access network in a major city. So i need to register a complaint against their self proclainment. They are scumbags.

I am trying to contact Vodafone customer care but there ivr do not allowed me Speak to them I. Choosing the right option pressing the exact number but it is not going through. I don't know if they have barred my number or not. Last week I have
Made a cplain here but (Vodafone India Complaint Status Update [ID: 1765715])
Still I am not able to contact
And a starange thing is some how I was able to contact customer care Mumbai but they won't provide any information saying they can't check my number information .but they were able to tell I am calling from Delhi .will they solve my problem

Respected,

This is consumer my no[protected] of vodafone service is deactivated by company. This is my personal or business related calls or other activities on this number. Can't do that. Without informing me. And ofcurs no any intimation about that. I am using this siml last 2 and half yr. Why should you do this. At least inform about problem. I have too solve.
With some day you get deactivate my sim. What? Is this. Without any intimation. This is ur policy vodafone company.

Issu no[protected]. Give reply on [protected]@gmail.com

Regards,

Ashish m.

My vodafone number is - [protected]. I was on the rs 409 plan o[censored]nlimited calls and data pack of 1 gb/day which expires on 10th january, 2018! Today at 11:58 there was a deduction of main balance due to the internet usage! I also received the message saying no data pack is active on your number! Due to this message, i had to call the customer service, where i talked with customer care executive who didn't even mention his name, i asked him that why was the balance deducted to which he responded saying due to over usage, so i asked that why didn't i receive any message saying your data pack has expired, to which he replied that you have dnd services activated, so i told that without my information of data pack pack being expired, how can the balance be deducted, so he replied saying "once it is deducted, we cannot do anything", so i told him to handover the phone to someone with higher authority where i had a talk with "mr. Bipin", when i inquired about my issue, he replied saying "the system is down we cannot do anything and i should call them again after 2 hours", while just 2 minutes ago one of the executives gave me the information from the system, also his tone was something which wasn't acceptable at all! I have attached below the screenshots of both - 1) when the recharge was done, 2) the message saying there is no data pack active!
For this complaint, i would request vodafone to refund my balance, and also teach their executives as to how to handle the customers and how to talk! And for more information i also have the call recording if required!

Respected Team,
Greetings

No 4G signal strength at MALABAR COUNTY 1 Dr.Ambedkar University Road, b/h Nirma University ahmedabad charrodi village 382481, Here I can't connect 4G /3G network to my mobile & I can't use my mobile data pack efficiently...very poor network service*, calls are disconnet, Please Solve this network problem as son as possible Now. Very poor service provided by vodafone here.. 4g andb3gservice is working like 2g and for your kind information I am using 6 postpaid connection, amd not happy because of Issue of the Network and call dropping . Based on my friends suggestion recently i ported into idea 4G they had given me better quality, there is network issue on all vodafone mobiles.Here no speed of Internet and also I can't call anywhere on any network.Very poor and pathetic service.simply I am wasting my money in this sim i[censored] will not take any action regarding this matter I will change it. Please expedite this on high priority within 48 hours .

Vodafone contact number: [protected]

email id : chirag.[protected]@gmail.com

Airtel No : [protected]

Regards,

Chirag