Vodafone India Complaints & Reviews

I asked vodafone services to shut down both my postpaid mobile numbers

[protected] and [protected]

In december 2016. I wanted both my numbers to be shut down completely and permanently and i asked them to do the same. However, i keep receiveing monthly online bills and phone calls to this day.

I have ont used either of those numbers in literally one year. I have thrown away the sim cards as well. But i keep getting billed and harassed.

Please shut down both my numbers immediately, permanently and completely.

Actual plan is 299 but they are offered for me 499 plan as 199 plan, but they are charging as 499 rental for August and September months. So I did not paid the September month bill and I had switched to Idea network, but now they had removed my connection.

For the past couple of months I notice vodafone deducts balance unnecessarily and then I am supposed to call the customer care for refund which takes hell lot of time and sometimes I am not even able to connect.

Hello,

I just want to bring the issue to your notice which i have faced with internal roaming facility.

Recently i have traveled to italy on for 25 days. Out of 25 days i have the signals for hardly 4 to 5 days. I just got an opportunity to utilized to use just 1mb data and 1 missed call. Apart from that always i use to await for signals or network support.

Once i am back vodafone surprised me with bill. You cannot imagine hot it was …… charged rupees 574/- for just 1mb of data and as a special gift they have charged rupees 70/- for incoming missed call and they response is very diplomatic simply said this is as per their policy.

But i wonder how they can charge for incoming missed call? And i don’t have signals (Services) for almost a day but they have charged the rental for that, how it could be? If we failed to pay the bill on time they are charging minimum rupees 100/- but there is no liability from their end if they filed to provide the services.

On the other part i have also experienced with other changes for calling to international numbers even they don’t pick the call (Rs : 180 for 9 missed calls).

Everyone know that we are into digital transaction and can assume how it will trouble us when you don’t get services.

Complaint number :[protected]

Requesting you to please take up the issue. This will help for most of the cases like me.
Here i am attaching the bills

In my sep-oct bill cycle vodafone india has fraudulently charged me approx rs. 6000 for international roaming when

1. I was on a flight
2. I did not have international roaming activated

They have since in emails provided me with 2-3 different time slots for which the charges have taken place and refuse to answer question in a straight forward manner. As such i'm contesting the same.

51717, vodafone doesnt take complain regarding this number. Also they regularly charge customers for this @ rs.14/- per minute. This can appear in your bill unknowningly whenever vodafone feels they are short of profit. If a customer says they had not dialled the number, it doesnt matter to vodafone.

Then why cant the said number be blocked by vodafone, if they feels customer is not right? Rs.588/- + taxes gone.

Hi, i m kingshuk nag. My mobile no. Is [protected]. On 03/11/2017 a caller tune was activated in my ignorance.

I did not want to activate any caller tune. But a caller tune is activated anyhow & deduct rs. 30/- from my talktime balance.

I want to deactivate the caller tune which is activated without my knowledge.
Refund rs. 30/- for this activation to my phone.

Please take necessary action.

Sanjoy khatua
12:00 pm (15 minutes ago)

To appellate. Delhi, divakar. Manoha., corpcare. Chenn., sivakumar. Subb., vodafonecare. M., naveen. Chopra, thomas. Reisten, mum, rosemary. Martin, trai, mcitoffice, vinod. Sawhny, myservices, corporatecare, reliance, info, cp, cpgrams-darpg, advmn, nodal. Kol, vodafonecare. K., nodal. Delhi, appellate. Kol, nodal. Mum, gurdeep. Singh
Dear grievance team,

This is inform you to that yesterday i've visited green park vodafone store for port in my number [protected] reliance (Premium) to vodafone and token no. 322 at 5:00 pm. After log time your executive maybe miss. Neha she took my new postpaid request but i've 100 times said 'i don't want to postpaid my number' also she said 'sir only you can your number port in to pre to post & its showing to mail came from vodafone india (Marketing team). This is happening in all the stores, fooling the customers by saying we can't get pre-paid connection for porting option. This is all to just achieve their incentives and targets. She did not understand my concern why i don't know???

Today i've called your customer care many times from [protected] call taken miss. Smiriti, puja, mr. Avishekh (Sales department from postpaid) & t. L miss. Nidhi she did not take any responsibility and forcefully call disconnected but after 1 hrs over no one call my number for resolved this matter what the hell man??? Even many times called your appellate desk from [protected] call disconnected from appellate desk miss. Charu.

R you joking with me???

I would like to file my extreme dissatisfaction with ​vodafone customer service.

Your response really don't make any sense to my earlier email. I asked to your manager to reply me as an evidence of highest point escalation. But still you don't bother to any words what i say here. I'm sill unable to received any positive response from your customer service representative and mailing team. Why the hell you neglect to consider any of my emails.​

Such is the pathetic situation
​
Who is going to pay for the faulty service???

It's a totally miss managed service that vodafone is giving services also totally unsatisfied with the service. I should say these organizations are charging money in regular basis for not giving any facility, they are not cooperative. They charges for every damn thing and they are cheating the employees, organizations because they don"t think about customer and they are only worried about their quarterly profit.

Where is the proof that my case has been escalated. I am really struggling hard to write up decent words in my email. Because i just see that you guys continuously don't give any damn to my request. And from the very beginning i am telling you that you guys are pathetic and ​​ highly unprofessional​ ​vodafone india marketing team​. I am trying to find my way to complain you in public forum​ nothing more else.​

Reliance:

I am a consumer of reliance communication since 2011 (Blue category)
I would like to kindly draw your attention towards reliance 4g network.
Hope i will get fastest response from you. I have many issues with my reliance number.. I had sent already mail for same issued but i am not getting any response from reliance team.. Which is very painful for me to handle its almost over 1 month. I hope u will try to resolve my problem.
Ii don`t know further for how many days i am would be suffering.. I need some one whom i can discuss and escalate asap..

Trai:

Only 1% customer satisfaction emerging a big question against trai portal & of-course you too.. How can i believe that if i register a complaint here then it will get resolved. You guys says the complaint character used less than 350 hence redirecting how try an understanding the importance of the complaint & the essence of it. I think trai is on name & nothing else.. I am using 4g phone, when i had change my location still poorest service getting from operator in my location... No work done. All you are hopeless
I requested a lot to them but they do nothing. We wrote several mails to them but fruitless.
Some useless spot boys are there setting of reliance mailing team who was no responsibility of valuable customer also maybe deleted mail from there mail box.
I got totally exhausted of this network. So please do something against them.
If trai has any regulations towards me and other citizens like me, i request trai to take immediate action and give us relief as per our need. Else i will sue all involved in this matter and keep all under seizure till i get justice.
Please take some urgent action and if you want to know any thing from my side please feel free to contact me below mention given number asap.

What i am looking for against my complaint

1. The outgoing and incoming services should be activated on my mobile in prepaid with password protected before expiry (14th november) with incoming and outgoing services.
2. The network problem should be resolved as soon as possible or i should be given a deadline for resolving the same.​

Kindly do needful immediately and as soon as possible and take action nothing more else also will be should give best services of valuable customer.

Regard’s
Sanjoy khatua

[protected]
[protected]

Hello,

I am using phone no [protected] from 2012.
Initially it was with airtel where i was facing severe issue of incomming calls. I made several complaints for resolution but they could not. Finally i ported to vodafone thinking that problem will be solved but it is partially resolved.

Incomming calls from airtel network are not comming.

Incomming calls from other networks are working fine.

I am complaining vodafone since last one month but till date no solution.
My complaint numbers are "request number is [protected]", [protected]., [protected], [protected].

I am sending reminders on email to vodafonecare. [protected]@vodafone.com, vodafonecare. [protected]@vodafone.com

My no. Is [protected] I am lost my no. Before 25 days but still not get my no. I visited in Vodafone store 2 times and give me sim before 2 days but still it not working . I am compain In care customer they also said u again visited in Vodafone store . This is not fair
Pareshan kar ke rakh diya Hai yrrrrr.

Hi sir, madam,
On wed evening - 15th nov i took 2 4g sim cards for myself and my wife and after that issue started, i am using this vodafone from many years never got any issue related to network, but now am facing network issue/internet issue 24*7 on any location, am getting all the time weak connection, no service, i only carry one number and its so frustrating as i need to attend and make important calls every single day. On friday eve i visited the vodafone store and registered my complaint but i didn't receive any message or any phone call to resolve this issue, please provide the immediatesolution, i guess i did big mistake by upgrading to 4g sim.

I have already raised a ownership transfer request for my mobile number which is on my father's name. I want it to transferred to my name. I visited sangli, mh vodafone store for help, they raised the request, but, i am not sure if the ownership was transfeered or not as when i tried to activate the new sim they gave to me, it took all my father's details as valid details. I have already submitted my aadhar, father's aadhar and one photo of mine. Please help.

I have already complaint regarding the international roaming charges levy on my vodafone number [protected]. I have been following up with u ppl for past 3 months nd m really sick n tired with this now. Last email i have done on 31st oct to ur nodal officer however till date there is no revert on my mail. Request number given in email by one o[censored]r executive mr. Sajjad for the reversal of the international roaming charges as service gesture is[protected]. Kindly check my mail n revert asap coz m really tired doing follow up wid u ppl

I had been using vodafone postpaid connection for more than a year. Then i wanted to drop the connection and i asked them to discontinue the service. They said they would initiate the process.
What happened next?
They send a bill for the next month. I didn't use the service but they sent a bill. They sent another bill on the next month again. Then they started calling and saying that i had to pay the bill amount and threatening me. I simply denied to pay but they said once you pay the bill for the last time, we will discontinue it otherwise we will send you legal notice to your local address.

I had to pay unfortunately. Then on the very next month they sent bill, i didn't pay. Again they said the same story, if i don't pay they will send me legal notice.

I am really frustrated and scared now, i don't know what to do. I have never seen such poor service provider. Please help me out and take necessary actions.

Here network problem occurs incessantly plz fix it and you are giving a least speed on internet i have a pack done on my no. Of 347 rs and you're not giving a satisfactory speed quality llease fix your network problem it shows again and again the same thing emergency calls only hope you'll look into it and solve it as soon as possible thanks get a good speed of internet

Sir, i am from goa, borim village (Area - shirshirem) pincode 403401 requesting you to kindly look into the matter of network coverage in the area specified above. Majority of people here use vodafone sim card. We dont get proper network to call someone in the case of emergency. We need to walk on the road to search for network. I request yourself to look into this matter as urgent as possible.

Hi team,

I have recharged my vodafone prepaid number [protected] for rs.349 (Unlimited local+std), even though rs.26 had been deducted on same day from my balance so when i asked for justification vodafone store guy told me that you have made a call to axis bank[protected] which is chargeable hence i asked to saw me the policy or t&c but they (Chandanagar hyderabad vodafone store) refuse to saw me and behave like i did a criminal activity for asking him justification.

And the weird thing is now i am unable to call vodafone cc (Since last 5 days) through ivr from this number and i was totally shocked after seeing the reason from vodafone store ("you made a multiple call to cc hence they temporarily blocked your number to speak with cc").

I am really disappoint with cc behavior and service and honestly speaking i don't want to continue with this cheater company.

I would request you to please saw me the policy on which basis you had deducted my amount.

Regards,
Bhavesh
+91 [protected]

I am prashant kumar. I work in hyderabad. Yesterday 04-11-17 was on travel from hyderabad to lucknow. On my way i lost my phone with vodaphone prepaid sim card with mobile number [protected].
I will return to hyderabad on 14-11-17. I want to block that sim for time being. After i will reach hyderabad. I will go to vodafone store and request for new sim card with same number and also file an fir if needed. So block the sim card with that number.
Thanks
Prashant kumar

Sir, very bad experience, hate of vodafone, maine 460 ka bhul se recharge kiya.. Jabki muje 459 ka karna tha... To muje 386 rupey mile.. Maine compny me phone lagaya ki kripya iska koi solution lao.. Magar unhone meri koi madad nai ki.. Aur mere me pahle ka balance pada tha.. To total 465 rupey total mere me balance tha.. Fir kuch use kiya.. Aur 460 bacha... But jab maine aaj ek aapp par se 459 ka pack karvaaya to wo 460 rupay mese sirf 1 rupya bacha.. To app par 459 diye wo alg.. Aur andar 459 kaat liye wo alg.. Esa kyo...???

I recharged for data from the vodafone website but the offer as mentioned in the website has not been credited to my number. I recharged for rs.392 only because the website showed it as an offer applicable to my number with 84days 1gb per day. But once i recharged my main account has got credited not data. First time i called customer care i was told it was mistake from theor end n to wait for 24hrs before it got corrected. I called back after 24hrs and they say this offer is not applicable n tell me to recharge with other plan. Why do you give false information and loot your customers? Either you correct this or refund my money.