Vodafone India Complaints & Reviews

Dear sir / mam,
I am ajay swami (Managing director) reliable & turbo group of companies.
I am facing problems regarding my all the corporate numbers of vodafone from last 5 months. I was not getting billing information, not as soft copy as well not any hard copy. Thus vodafone has blocked all of my corporate numbers, it was a big insult of mine in front of all my staff my colleagues and all of my colleagues as well, while i have already submitted the payment via cheque. It was a very big big insult of mine in corporate sector if you see.
Again i got a same problem, i sent mails regarding changing the postpaid connections into prepaid connections. But still we didn’t get any kind of response. Thus i sent one of my companies manager to my nearest store that is in vaishali nagar g-17, vaishali tower-ii, nursary circle, vaishali nagar, jaipur, 302021, but still we don’t get any response.,
Now yesterday i managing director ajay swami went to the outlet to get the solution but one of your executive his name is mahaveer singh misbehave with me very badly. He abused me and in fact he told me that do whatever you want to do i will not change any of your number.
Now i seriously want to ask you that is this your process to handle clients. I am something on the very post. I deal in a large corporate sector in exchange for what i got is insult!! Is this the way to handle any manager or director??

I own [protected] number since 26th of sept 2017 since i made port request from reliance gsm rajsthan to vodafone himachal. I am an entrepreneur and you can judge the importance of the number for me.. I have repetitively called customer care but only i got is what you call a draconian experience opposite to my expectation about vodafone being very profession and customer friendly company. Customer care only gave time for the calling by experts but repetitively but either they were not able to solve the problem or they didn't call me. Only thing which was with me was complaint number. I earlier filed a complaint on this portal but no response was seen from vodafone. Its a request to please expedite the resolution of my issue or suggest me measures how i can port to another company as porting request can only be made through text messages and not within 3 months from migration to a company.

Dear sir,
In my all id date of birth 19.03.1992 but you have write wrong date of birth. So i am not convert to 2g to 4g sim.
I am going vodafone mini store they have no response to me. Mini store told me your date of birth mismatch so i am not issue duplicate sim
Why?
This mistake yours side but i am take tension. Please call me
Regards,
Prahlad yadav
[protected]
Complaint no.[protected]

"dear customer your sim needs an urgent replacement. Visit vodafone store nr. Collectorate thevally today itself"
Today i got a sms like this. What does it mean?? Is there any serious problem? At present it functions well. If i donot replace my sim whether my sim will get deactivate? Or is this a ignorable message? What should i do? Please resolve this as early as possible

Vodafone refuses to change ownership of my prepaid number unless i convert to postpaid. As per govt directives phone number needs to be linked to aadhar.
Since my wife is using the number which is in my name i want to transfer the ownership to her name. Vodafone keeps on giving different unsatisfactory answers and i have visited the store twice to no avail. Please advise how i can get this simple thing done. I have already made a complaint on 3 rd. Of this month.

Dear shairi

Why you make full me again, again and again. Why you stop out going call [protected][protected] sep 05iup[protected] 06-sep 05-oct 456.25 24-oct for confirmation mail

Shivam singh
Store & purchase executive
Contact no -[protected]

From: nodal. [protected]@vodafone.com [mailto:nodal. [protected]@vodafone.com]
Sent: friday, november 3, 2017 5:37 pm
To: [protected]@ab3s.in
Subject: re: fw: vodafone payment reminder

Hello sunny,
Thank you for contacting us. My name is shairi, and i will be assisting you today on your concern related to payment of your vodafone accounts [protected] and others.

We tried reaching you on your number as well as the alternate number [protected] however unable to establish contact, hence as per your concern that i would like to inform you, as per the feedback received from the vodafone care team that your payments have been updated on 03/11/2017 of your vodafone accounts.

Also, i have informed you to that sim service has been activated on 02/11/2017 at 15:57:19 of your vodafone accounts.

I wish to inform you that, your feedback on your collection team experience has already been brought to the notice of the manager - collection team. Our service personnel have been sensitized to your concern and we will do our utmost to prevent any reoccurrence.
Being a service provider, it's our primary objective to ensure the best of services to our customers at all times.in view of this, i truly regret the inconvenience caused to you. I hope that this experience will not dilute our relationship and that you will allow us to rebuild your confidence in us.
The service request number for your reference is [protected].

If you have any further queries, please write back to us and we will be happy to assist you.


Thank you,

Shairi kaur

Nodal office
Vodafone delhi
Contact numbers:
For any queries call 199 (Chargeable for agent access @ 50p/3min) or +[protected]Standard calling charges applicable)
For complaints/requests: 198 (Toll free)
Nodal office :[protected] available between 9:30 a. M. To 6 p. M. (Monday to friday)
Fax : [protected]
E-mail : nodal. [protected]@vodafone.com
Website : www.vodafone.in

Power to you! For easy access to an array of services you can dial *111# from your phone and access our phone based menu
For information regarding your bill, account balance, data plan details/usage and more.
Now experience our newly launched my vodafone app.

On 11/1/2017 7:05 pm; from: [protected]@ab3s.in; to: vodafonecare. [protected]@vodafone.com; nodal. [protected]@vodafone.com; ;? Cc: [protected]@ab3s.in; ; subject: fw: vodafone payment reminder;
Dear sir/mam,

This mail is with reference to the non credit of payment for which i follow
With the vodafone from the last five day's but no response from vodafone
Side and now outgoing of all the 14 no's was barred.
We have handover the chq to vodafone collection guy on 11.10.2017 for which
Provisional receipt along which the chq copy enclosed which was handover to
Him and same was cleared on 21.10.2017.
We are also facing the same issue in the past itself for 03 time's and not
Know what vodafone backend team will do.
It your responsibility if customer is prominent in making the payment then
Why we are facing this type of issue again and again.
Below are the trail mail for your reference for which i follow with the
Vodafone team from 28.10.2017 but there is no response from vodafone side.
As all the mobile no's was with the employee and due to call barred we are
In big trouble and getting huge loss due to call barred.
So kindly do the needful at your earliest.
Kindly start the outgoing of all the mobile at least with immediate effect
Below are the mobile no's for which we already make the payment.

Tele./mob. No account no month bill no. Period from
To bill amt. Due date


[protected][protected] sep 05iup[protected] 06-sep
05-oct 411.82 24-oct
[protected][protected] sep 05iup[protected] 06-sep
05-oct 537.57 24-oct
[protected][protected] sep 05iup[protected] 06-sep
05-oct 243.70 24-oct
[protected][protected] sep 05iup[protected] 06-sep
05-oct 340.44 24-oct
[protected][protected] sep 05iup[protected] 06-sep
05-oct 523.64 24-oct
[protected][protected] sep 05iup[protected] 06-sep
05-oct 320.48 24-oct
[protected][protected] sep 05iup[protected] 06-sep
05-oct 611.99 24-oct
[protected][protected] sep 05iup[protected] 06-sep
05-oct 203.69 24-oct
[protected][protected] sep 05iup[protected] 06-sep
05-oct 630.72 24-oct
[protected][protected] sep 05iup[protected] 06-sep
05-oct 421.67 24-oct
[protected][protected] sep 05iup[protected] 06-sep
05-oct 258.14 24-oct
[protected][protected] sep 05iup[protected] 06-sep
05-oct 520.36 24-oct
[protected][protected] sep 05iup[protected] 06-sep
05-oct 794.36 24-oct

5818.58
[protected][protected] sep 05iup[protected] 06-sep
05-oct 456.25 24-oct

6274.83

Best regards
Harender kumar

Finance & accounts
Ab3s solutions private limited
16f & 17a - 2nd floor - the mall niho scotish garden - ahinsa khand ii
Indirapuram - ghaziabad - 201012 - uttar pradesh, india
Fixed ph.:[protected], mob: [protected]
E mail: [protected]@ab3s.in, website: www.ab3s.in

— original message —
From: harender kumar [mailto:[protected]@ab3s.in]
Sent: monday, october 30, 2017 11:41 am
To: 'enterprisebo. Del (Del-ne)'
Cc: [protected]@ab3s.in
Subject: re: vodafone payment reminder
Importance: high

Dear vodafone team,

We are getting repeatedly reminder for making payment before every call, we
Have already paid our last bill then why we are getting such reminder.
Kindly do the needful at your earliest so that we can't get such type of
Repeated reminder's over the call and mails.

Please find attached provisional receipt along with the chq copy for your
Reference.

Thanks and regards
Sunny thakur.


— original message —
From: harender kumar [mailto:[protected]@ab3s.in]
Sent: saturday, october 28, 2017 6:00 pm
To: 'enterprisebo. Del (Del-ne)'
Subject: re: vodafone payment reminder
Importance: high

Dear vodafone team,

We have already handover the chq to vodafone collection team on 11.10.2017
With the provisional receipt no-265609.
Chq no-439401 dated-09.10.2017 chq amount - rs-6275/-.


Below are the details of mobile no for which we make the payment.

Tele./mob. No account no month bill no. Period from
To bill amt. Due date


[protected][protected] sep 05iup[protected] 06-sep
05-oct 411.82 24-oct
[protected][protected] sep 05iup[protected] 06-sep
05-oct 537.57 24-oct
[protected][protected] sep 05iup[protected] 06-sep
05-oct 243.70 24-oct
[protected][protected] sep 05iup[protected] 06-sep
05-oct 340.44 24-oct
[protected][protected] sep 05iup[protected] 06-sep
05-oct 523.64 24-oct
[protected][protected] sep 05iup[protected] 06-sep
05-oct 320.48 24-oct
[protected][protected] sep 05iup[protected] 06-sep
05-oct 611.99 24-oct
[protected][protected] sep 05iup[protected] 06-sep
05-oct 203.69 24-oct
[protected][protected] sep 05iup[protected] 06-sep
05-oct 630.72 24-oct
[protected][protected] sep 05iup[protected] 06-sep
05-oct 421.67 24-oct
[protected][protected] sep 05iup[protected] 06-sep
05-oct 258.14 24-oct
[protected][protected] sep 05iup[protected] 06-sep
05-oct 520.36 24-oct
[protected][protected] sep 05iup[protected] 06-sep
05-oct 794.36 24-oct

5818.58
[protected][protected] sep 05iup[protected] 06-sep
05-oct 456.25 24-oct

6274.83

Kindly rectify the details at your earliest. So that we are not getting
Reminder mails from your side.

Please make sure that the late payment charges was not included in our
Current bill (Oct-17). We make the payments on time.


Best regards
Sunny thakur

Finance & accounts
Ab3s solutions private limited
16f & 17a - 2nd floor - the mall niho scotish garden - ahinsa khand ii
Indirapuram - ghaziabad - 201012 - uttar pradesh, india fixed ph.: 0120
4222342, mob: [protected] e mail: [protected]@ab3s.in, website: www.ab3s.in

— original message —
From: enterprisebo. Del (Del-ne) [mailto:enterprisebo. [protected]@vodafone.com]
Sent: saturday, october 28, 2017 3:53 pm
To: [protected]@ab3s.in
Subject: vodafone payment reminder

Dear subscriber,
Greetings from vodafone!
Thank you for your continued support in us and in our relationship. It's a
Privilege to have you as a valued customer and a pleasure for us to provide
You with the best of services.

Your total outstanding till bill dated 5 (Due amount) which was due on
10/24/2017 against ab3s solutions pvt ltd

You are requested to make the payment immediately.
In case, you have already paid the mentioned amount then would request you
To please share the payment details.
We're committed to providing you and all our customers with the best content
With seamless effort and to ensure that, we request our customers to be
Prompt in their monthly payments.

In case of any queries or clarifications, please contact rupali bhasin
Email id : cocp. [protected]@vodafone.com

This message (Including any attachments) is intended only for the use of the
Individual or entity to which it is addressed and may contain information
That is non-public, proprietary, privileged, confidential, and exempt from
Disclosure under applicable law or may constitute as attorney work product.
If you are not the intended recipient, you are hereby notified that any use,
Dissemination, distribution, or copying of this communication is strictly
Prohibited. If you have received this communication in error, notify us
Immediately by telephone and
(I) destroy this message if a facsimile or (Ii) delete this message
Immediately if this is an electronic communication.

Thank you.

I have already paid my monthly due and due to some issues in the system i used to get call everyday from the customer care people saying pay your outstanding amount of 3000. I got tired of this and thinking to port to a different network. As soon as i requested for porting they deactivated my outgoing and data packs. I have sent them several mails, addressed in social networking where they are active, but they don't listen. I am suffering a lot because of this.

I was vodafone customer having mob no.[protected]. On my request, my no. Was terminated on aug/sep 2017. I have paid my all dues. Despite of this, vodafone has sent me mail regarding payment of rs.706.82 for nov, 17. I have queried with vodafone, he told me you have active ur no. On 22.09.17 & you should pay bill. I have neither contact with vodafone to activate my no. Nor avail services from sep, 17. Why i pay the bill if i have terminate my mob no. & never avail vodafone services from 09/17.

Hi,
Earlier i complaint about last bill delivered by vodafone for no. [protected] after comunication with vodafone customer care she understand problem and comitted their mistake of duplication of rental matter resolved and she told me to pay 400rs at last same day she given me refrance no.[protected]. I paid 400rs same day and matter was solved but again since yesterday vodafone customer care calling to pay bill 300rs more to pay bill. Why to pay bill more even after bill paid after bill amount settled.
Plz look in matter and disscus with customer care girl who given refrance no.[protected]after bill amount settled.

My number is [protected]. The postpaid bills are exorbitant and always inflated. I got a message in my mobile on 7.11.2017 that outstanding bill amount as of 1200/- plus, whereas when i wanted to make the payment on 8.11.2017, the bill amount was shown as 2475/-!!!.in one day, the amount was so much!!!. This is not one time affair. It happens always. Please change to prepaid immediately. I am not going to any vodafone shop. You change it on line otherwise, i will take it up with appropriate forum/authority for this kind of harassment and your way of making money by befooling the customers.

I want an immediate reply to my registered e-mail id : [protected]@bharatpetroleum.in

Dear sir

Today within 24 hrs three service activated on my number and balance get deducted. Service activated bollywood gossip, vodafone tv all channel pack and discount gali pack. Balance deducted rs 75 for bollywood gossip, rs 150 for vodafone tv all channel pack and rs 35 for discount gali pack. Please note that i have not activated all these services and i am not interested in all these stupid thing. When i received first sms for bollywood gossip, i deactivated same, thinking that i will receive my money back. But instead of getting money back 2 more service activated by vodafone. Please assist and deactivate this and also ensure i get my money refunded.

Your kind assistance on this issue will be highly appreciated.
With thanks,

Respected sir:
I'm using this num in vodafone network. According to the suggestion of my frnds about vodafone service i had changed from airtel to vodafone.in my num conference call is not activated. I had complained this in two ways. Through customer service 2times and through message 3times but still it is not activated. Summiting this to u with the hope and please rectify. Thanking you...

Dear Sir/Madam
My name is Satyanarayana Y from Visakhapatnam (A.P), i am using Vodafone number. Vodafone Customer care people are irritating me since last month (September 2017). I have been paying my Post paid bill as per your bill generation (25th of every month). But still your people are generating every week a new bill against my PORT out and finally rejecting. I am trying to PORT out for Other networks due to Your network is very poor with heavy Call Dropping . I have been complained several times but no use. Finally i took decision to PORT out to other networks.
As on Today your people generated bill 6 times within 40 days of time. And rejected even after paid that week bill also.
I had several times spoke with 199 or customer care people, every time they are skipping with adjustments game. I need Clarification why your people are playing such a foolish games with customers and behaving.

I hope you understand and do the needful.

Regards
Satyanarayana Y
Visakhapatnam
+[protected]

I receieved a call from vodafone after port out request. I was getting better plans in jio. So vodafone person offered me a plan where in for 6 months i will get a bill of 499+ taxes every 6 months. I confirmed this twice. Now they are telling me that is monthly plan. My current plan was 299+ taces and i wanted less tariff plan they instead increased it.

Sir i am submitting a complain about abusing by vadafone number which is mention below
[protected]

Sir my mom has been sufring from this number because he is texting my mom and calling me sir you can check record also for my evidence sir if you have this case so what can you do sir kindly block that number or warn that other wise i can go to police but i am extremely requesting you sir you can record of this number i am from pakistan my mom live with me in karachi and i have telenor sim having a number 0344277*

I would like to quote something on the worst experience i had with vodafone: "i totally understand that i need to pay the bills on time as i am using their service. However, i have some personal issues which couldn't let me pay the bill till now also adding to this i work in graveyard shifts where i can't answer any calls in the mornings as i sleep till night and they sent me a demand draft for 1325 rupees. I can pay the bill right now. However, now i've asked them to explain me as they barred my outgoing service on some particular day and charged me full amount of 500 for 2 consecutive months like late payment fee and all and including the 299 rental plan where they have already barred my outgoing service" the chat rep stated me that even though the outgoing service is barred it's a rule that i need to pay the complete bill and he keep on saying that it is valid and i didn't pay which pissed me off.

Now, i've asked them to justify me the reason in why i need to pay the full amount where they have already barred my outgoing service from a long time and why did they charged me for the service which i haven't used. Upon doing that they sent me a demand draft and the chat rep clearly ignores my request and keep on saying that i didn't pay the bill and it's valid.

Their rep's call me 10 times a day and irritate me even if i say i'll pay it. Everyone have their own problems and all you need to do is to wait for sometime and get back but not by sending a demand draft.

I have used airtel in the past and was never been this unhappy and they never charged me any extra late payment fee and all and they never sent me any demand draft for the same.

This is horrible customer service experience. Vodafone being a international company didn't hired best people. I have spoken with their chat support team and have got the worst response ever. The rep didn't even understood what was i am taking about. He was keep on saying that it is valid when i have already explained everything. The supervisor name is umesh and the rep was totally insane as he didn't even understand what i was talking about.

Hi team,

I am using vodafone maharastra number [protected] since last 3 years.
Last friday 3rd november my number got deactivated without any prior notification, i consulted to nearest vodafone service center and submitted my document and photo but still my sim is not activated, also i consulted vocanfone customer care but response is too late.

Request you guys to help me on this. It is impacting my day to day activity and business.

Please contact in my alternate number :- [protected]

Dear sir/madam, my name is captain suresh chandran. I'm a serving officer in the indian navy and presently serving at okha/gujarat. I'm a vodafone subscriber and my mobile number is [protected] (A post paid connection). My email id is [protected]@rediffmail.com. My complaint about poor services of vodafone and deliberate harassment. I had requested for porting out on 12 oct and then again on 30 oct. Details are as follows: -
12 oct
1. Request for porting out sent by sms and porting out number received - vg342715 on 12 oct 17.
2. Pending bill as on 12 oct 17 - rs 1449.42
3. Amount paid to clear pending bill and anticipated extra amount - rs 1675 (Transaction id - jhmp[protected])
No action initiated by vodafone to port out despite repeated calls from vodafone enquiring about reasons for seeking to port out and despite having cleared all pending bills including an extra amount of rs 225.58.

30 oct
1. Request for porting out sent by sms and porting out number received - vg124685 on 30 oct 17.
2. Pending bill as on 26 oct 17 - rs 1425.99
3. Amount paid to clear pending bill - rs 1425.99 on 03 nov 17

Sms received from vodafone confirming nil outstanding balance on 03 nov 17.
My porting out request is still pending despite repeated calls from vodafone and telephonic confirmation by me. Various emails have also been sent to ms vaishali on vodafonecare. [protected]@vodafone.com

Despite having confirmed by sms the reason for porting out i have been harassed by multiple calls seeking reasons from me time and again. The same can be confirmed from my call records. I have also received a sms alleging that vodafone is unable to get in touch with with me when the actual fact on ground is the contrary. I had called on [protected] regarding this sms and re-confirmed my request. The standard response has been that my porting request is being processed and that it will take seven days. The porting out request of 12 oct lapsed due to gross and deliberate inefficiency of vodafone.

On 07 nov at i had called the vodafone consumer care number at 1219h from [protected] to check about my porting out request. During the ensuing conversation i was told that this number is for delhi and that i would have to speak to gujarat vodafone consumer care and enquire. It was also intimated that i could send my complaint by email on nodal. [protected]@vodafone.in.
Subsequently as advised i called up gujarat consumer care number [protected] at 1225 to check about the status of my porting request. After a 10.13 minutes long conversation i was assured that my number will be ported out. The individual on line, one mr pritam, when queried confirmed that i have no bill amount outstanding and that i will be ported out.
Incidentally the mail sent to the mail id given by the delhi office bounced.
Today, 08 nov, i again received a call from vodafone at 1532h, from [protected] with the same query as to why i wanted to port out. The entire story was repeated with the vodafone agent. The same assurance of the request being under process was given.

It was now very apparent that vodafone is not aware of any earlier conversations or complaints/requests and the aim seems to tire out the consumer with deliberate and harassing calls. The deliberate intent also seems to be to delay the process and then blame the consumer for not having cleared the bill accrued in the interim and claim that the process has timed out.

Request vodafone resolve the issue and port me out at the earliest.

All mobile calls from and to vodafone have been recorded by me to support my complaint. A check of the call records by / at vodafone will bear out my complaint.
... Regards

There is problem in sim network as the sim is ported from tata docomo to vodafone. There is no network available in sim. If some how network comes it automatically goes. And it shows emergency call only. My no. Was ported on 18 oct 2017. And from then onwards no network is availble. Sim replacement have been done by vodafone care. But no network available. Due to network i am bearing huge loss. Kindly resolve the issue as soon as possible.

I am living in nanak puri colony kaithal haryana... Pin code is 136027... I have 3g phone and have a vodafone sim card having unlimited data and calls plan... The download speed of any file from any site is about 80-100kb/s even when my data limit is not exceeded... And the network always remain at point 4... So please solve the problem... I have recharged with 498 plan of frc