Vodafone India Complaints & Reviews

I had 2 tata docomo numbers 92*91 & 86*33 which vodafone representative (Mr. Ravi [protected]/[protected] sitting outside top 10 gallery in mira road, thane, maharashtra) promised i would get 21 gb data every month for 6 months on porting to vodafone. Suprisingly this never happened after porting successfully on 14th october 2017 i have only 1gb data per month and now mr. Ravi is telling nothing can be done by vodafone customer care also. My advise to all, please don't port to vodafone instead go for jio or airtel.

Hi, i am using vodafone postpaid connection which will provide just 10gb data and unmelted calls at 699rs with tax 750 around, monthly 10-20 days the network won't work properly in my area and when i call to customer care that simply says that we are trying to fix it, worst network vodafone,

No proper response from vodafone about their service, around 50% of city they won't have proper signals, but the charges are very high,

2 to 3 months before i started using a postpaid number internet usage was not so much and calling was also not too much at that time bill was not so much it was 500rs. But according to the usage it was a lot. So i reduce the usage of no. And day by day they are increasing the amount of bill and stopped that particular no. Using after one month and fifteen days (Approx.). Now recovery boy are regularly asking to pay the bill which 500rs. Then became 700rs. Then 900rs. And then directly it reached to 1600rs.
Is this is way to provide services to the user ([protected])?

My customer relationship no. With you is[protected]. I had applied for the closure of my postpaid no. [protected] on 11-jul-2017 at your mng-pune-chinchwad outlet. You customer care executive contacted me on 12-jul-2017 asking the reason for the closure of aforesaid number and asked me to email a confirmation mail and then the process would be over. I mailed him accordingly. But, to my amazement your customer care representatives are still asking me to pay dues as my no. [protected] is still "active". It is to be noted that i have already paid the entire dues (Rs.457/- as told by your customer care executive at mng-pune-chinchwad), the receipt no. Being mhg022r170711_37116170, dated 11.07.2017 and communicated to your representative through an email as well. I am much harassed and request you for the final time to close the number and stop harassing me. I am enclosing herewith the email correspondences on the issue.

Dear team,
Greetings!!

I had very hopefully and happily opted to port my number from airtel to vodafone on october 10th, 2017, when vodafone team was providing corporate assistance and plans in ibm silokhera office, gurugram. I have to submit with grief that, "today it seems to be the biggest mistake".

Sequence of events, is as follows:
1. I was welcomed to use vodafone services on oct 16th, 2017.
2. I got sms from 86323663[vodafone], on 17th, 18th, 23rd, 24th oct 2017 stating:
"our specialized team was trying to call you to fix an appointment for verification purpose, however was unable to get through. Please contact on [protected] between 09:30-18:00 mon to sat to complete pending formalities."
3. I was happily enjoying my services till today evening, when all of a sudden my car met an accident and i tried calling my wife in this urgency and was unable to call b'coz of vodafone.
4. I somehow managed to reach home, with help of passersby & had to call someone for official purposes at 08:00 pm and was unable to b'coz of vodafone.

What i discovered was not only shocking, it caused me business loss and mental distress. I found that, my services were barred\deactivated on [protected].

My inputs on point 2 :-
2. A) the whole world was able to call me on the mentioned days, you can check my call logs in your systems. But, vodafone's specialized team was unable to. Are you kidding me?
2. B) i tried calling "[protected]" many a times, every time, i received the sms. But, "[protected]" was always found busy. Are they be-fooling customers by providing this number?

I have got complaints registered with vodafone: #[protected], #[protected]. But customer care is incapable of helping me in any ways, except registering complains.

Now, though i know, i have made a mistake by choosing vodafone. Can you please help me:
1. Please get my services activated asap, i actually need to make official calls using my number: "[protected]"
2. Please guide vodafone's specialized team to try actual calling to customers, not just sending a false sms on daily basis.
3. I know, just their apologies won't make for my emergencies today.
4. For verification, of the corporate sim holder verification - reach out to me on [protected]. And even if you can't get connected, let's pursue it on email.

I have 3 vodafone numbers under 2 corporate plans. Now i have been requesting vodafone for the last 1 year, through various means - submitting papers to their office in person, making umpteen calls and writing emails, sending new residence proof, but to no avail. I am now fed up with this company and i think they need to be taught lessons through other means, like legal.

I wonder what kind of organisation is this that to correct their own records their people are so lackadaisical.

Dear sir, with due respect i would like to say that the customer care no. 199 (Or any other customer care nos. Like [protected], 198 etc) is not transferring my call to customer care executive from both of my mobile phones. Whenever i call to 199 and try to direct the voice machine to customer care executive as per the instructions, the machine always instantly redirect me to the main menu of the 111 number without any notification. My vodafone mobile phone numbers are: [protected] and they detucted my money without my permission by activating some flash msg news now i cant get in touch with customer care i would hope to get my complaint responded and resolved as soon as possible...

Dear sir / madam,

I am using vodafone service from last 5 years. Recently i am moved to madhya pradesh. My number is [protected]

I want to port my vodafone mumbai sim to vodafone madhya pradesh. But i am not able to send message to 1900. I tried with multiple times and with other mobile handset as well.

My local retailer asking porting code to convert my circle from vodafone mumbai to vodafone m. P.

Please help me to provide porting code.

My mobile number : [protected].
Mail i'd : vishal. [protected]@gmail.com

Vodafone sales executive called me to vodafone when i was with different service provider. They offered me 18 gb data per month which i'm still not getting. After several complaints and arguments, i settled down for 3 to 5 gb data per month. Now vodafone has started activating some or the other vas on my number without my concern. I informed them that i use this number for my business purpose and asked them not to activate any services without my concern. I complained end number of times but of no use. Finally when i asked to complain to higher authority, the executive assured me that he will blacklist all those services and this will never happen again. Still it kept happening. So being very irate, i asked for superior authority, but the executive didn't bother to transfer the call. Finally somehow, some so called floor supervisor assured me the same thing that he will blacklist all those services and this will never happen again. Within few hours, same services are getting activated.
Seems they hardly want to resolve customer complaints and just make addition to customer bill. Soon i'll be porting out of this service provider and will never recommend it to anyone. I'll port all vodafone numbers in my family.
Goodbye vodafone, never see you again. Worst service.
My number [protected]
Complaint number given by vodafone is[protected], but not sure if it is correct as not sure if they actually lodged a complain.

My mobile number is [protected] so i want vodafone people to send my bill of my vodafone postpaid to the given below address from now onward the address is
Ms aibandahun dhar
C/o mrs emsumar dhar
Mawlai nongpdeng
Block-b, near sacred heart boys'higher secondary school mawlai
Kper shiliang
East khasi hills district
Shilling-793008
Meghalaya

I old customers in vodafone post paid [protected]. I have other postpaid no in reliance. I port reliance to vodafone. I provided all decouments or porting code and every documents vodafone employees ask. She tell me after 7dys your no active in vodafone. But till now my no not active in vodafone & vodafone employees refused to active my no i give 250rs for sim card

I have post paid number [protected]. The same submitted to migrate to prepaid to vodafone nasik road, maharashtra as on 10th october 2017. We have visited the office at least 5 times till date. First they have not done, since the amount informed was rs.200 less. The same remitted. Promise after promise, they could not do the sim through. The worst one was after the deficiency of services, one smt. Sushmita was shouting on us and teaching us, we should not make the complaint. Always she make promises, which never could get through. That girl have not having the courtesy to call and tell me that the work is not through. Still she is shameless to teach me, asking not to make any voice against the service deficiency, which vehemently, i rejected. Today, she promised the phone will be through after 8.30 pm. But till this time 9.30 pm the same not through. Is this the service we have to expect from vodafone.

W. R. T to request[protected] raised on 15 oct 17, i would like to bring your notice regarding my service request. Your team closed ticket without giving resolution, even i get to know by your app. I have been continuously following up with your customer care but they are giving false assurance. This was very casual and intolerable approach with client. There is no place where client know about service request progress. Even though they are not sending any communication regarding same.
Every time they told me your case is escalated and it will resolved soon. Every time when i spoke to cso, i have to told entire story again. Why your executive is not see remarks before speaking client.

Dear vodafone its very immressponsible behaviour from your side today my phone number [protected] outgoing barred without any prior information, while all paper are already submitted and my no. Is shifted from poatpaid to prepaid since 20 days back with all formalities and all billl settelment done against my advance submitted 500rs during new connection.

Why its done without information as i was in rular area at this time and such bad action,, i would definitely switch to other network.

W. R. T ticket nos.[protected] raised on 17 oct. 2017 &[protected] raised on 26 oct. 2017, i would like to bring to your notice that, i am postpaid user (Red 999 plan), since more than 15 days i am unable to access internet or even do basic browsing.

There is no range on 3g network (No network) & on 2g network also unable to use data service. I have been continuously following up with your customer service but they are just giving false assurance but not giving any resolution yet. The backend data team did not contact me either, however customer service gave me commitment of resolution within 24hrs. Yesterday.

The previous ticket on 17th oct. Was also closed without even taking confirmation of resolution from me. If such kind of worst, customer service continues, then i shall have no other option but to discontinue with vodafone. Its better to change service provider in this case. I also need waiver of rs.1300 that i paid for the internet service, that i could not use due to such poor service.

Hi,

I would like to surrender my vodafone post paid connection-[protected] and [protected]. I don't want to take this connection due to some personal issues. I was asked to mail you reg this. Please de-activate this number as soon as possible.

Now,
i will go to out of state, . Pls arrange to change my postpaid sim connection to prepaid sin connection.

Now I am ready to pay all my payment. Please take action. MY NUMBER, NAME
[protected]. C.RAMAMURTHI

Hi,

Please note that i have requested for cancellation of postpaid number [protected] long back, i had visited kharghar vodafone customer care to put my request. The same is not yet done from your end.

Kindly find attached bill payment details of the same number, this is the final bill which i have paid from my end and i wont be able pay anything after this. I have already submitted my sim at the kharghar store.

Kindly do the need at earliest.

Regards,
Abhijit patil
+91 [protected]

I have 2 vodafone sim card
Detail are below
Mobile number-[protected]
Mobile number-[protected]

Both number are presently not running, but billing cycle is running each and every month monthly charge and penalty added in bill, so pplease helpful for the closing both sim from vodafone india,

Any detail required then contact me on my mail id
[protected]@gmail.com

100 rs tallying has been deducted from my account by activation of vas which i did not even out for. Moreover, the services are not deactivated even when i sent sms to 155223 and the deductions from my account are continually being done. The most offending part is the call is never forwarded to the customer care executives whenever i dial 198. I need my 100rs to be refunded to my account immediately.