Vodafone India Complaints & Reviews

I have been charged Rs.1260/-by Vodafone stating that I made a call to the number 51717 for 90 mins. I do not know which number is this. Besides, no telecommunications company has a 5 digit number where you can make a call. All mobile numbers have 10 digits. No landline number has five digits either.

Vodafone sent me a sms stating that you have crossed your credit limit of Rs.1000/- and you need to make an interim payment or else your phone will be deactivated. I visited the Vodafone Store and inquired about it. They told me that the bill hasn't been generated as of now, but if you do not make an interim payment, your phone will be deactivated. I told them to provide me the details of the numbers where I made calls but they stated that they will not be able to provide those details before 9th Oct, 2017, the day when the bill will be generated. So I had to make an interim payment of Rs. 400/- on 22nd Sept, 2017 to avoid deactivation. I received an e bill which stated that I made a call on 51717 for 90 mins and the call charges are Rs.1260/-

I have to bring to your notice that the monthly bill of this number never crossed Rs.500/- in the past 10 years. This number was in my wife's name up to 15th July, 2017 after which it was transferred in my name.

I am a senior citizen, aged 68 years, and this act of Vodafone has caused me mental harassment .

I therefore, request you to resolve this issue and ensure a refund of my interim payment of Rs. 400/- already made on 22nd Sept, 2017.

Regards,
Prem Prakash Saxena

Ear sir,
I am dinakaran from chennai my mobile no:[protected], i have using this number last 3 to 4 year in same location and same mobile (Handset)
The last 4 to 3 month i have facing network issue on this number (Incoming & outgoing calls issue) so many time i have to informed online customer care executive. My last complaint number :[protected] on 05-aug-17. And i have complaint (Network issue – incoming and outgoing) this same issue so many times. This is my 5th complaint at the same problem (Network issue – incoming and outgoing).
But at the same time past three month i can’t use this number due to network issue in - and out going calls issue then how can i pay the monthly bill amount without using this number. Today and last three month i have inform to customer care executive he told me please pay last month bill amount i resolve this issue but every time your end customer care person using this same word but my problem was not solve. So
1. Please resolve this issue. (Or)
2. Kindly convert this same number from postpaid to prepaid. (Or)
3. I have surrender this number and i have not paid in future in this same case issue.
Thanks & regards
M. Dinakaran
Cell no: [protected] (This number also vodafone)

No speed for network. Always search for networking option for 4G support, otherwise ur sim providing only 2G speed. Most of the time irritating with this sim no network & no coverage.. I am really upset with ur networking.😠😠😠🙇🙇🙇

My mobile number +91 [protected], registered under vodafone maharashtra suddenly stopped working on 30th of september. I was using this number in gurgaon, haryana since 1 year. When i contacted vodafone store on m. G. Road, gurgaon they told me the sim needed to be replaced. They took 1 week to bring the sim from maharashtra, which was fine. Later, when i got the sim, they filled up a form for me and told me that the sim would be activated in 48 hours. When the sim wasn't activated even after 72 hours, i called maharashtra customer care and they told me there was a mismatch in the simex number so the request was rejected. I went to the same store again. They did not accept their mistake, but refilled the form for me and said that the number would be definitely activated within 24 hours. The number still did not get activated. I can only visit the vodafone store on weekends as their limited timings make it impossible for me to go on working days. However, on weekends, the people from store always tell me that it would be activated on a weekday after some stupid approval. Whenever i call vodafone maharashtra customer care, they tell me that the number is active but my phone never detects it. I have tried inserting the sim on other mobiles and it still does not get detected. I have also tried selecting mobile network manually from settings and even that does not help. It is now 11th of october and my number is still not working. I have had this contact number since 4 years and i depend on it very much. Please help me get my sim activated!
I am temporarily using this number: +91 [protected]

I had raised request for 4g sim on 05 oct 2017 but still i am waiting for that and every time when i called up to customer care i am getting different information.

This harassment and no one to reply on that already mark a mail to nodal. [protected]@vodafone.com but no reply from them.

This my complaint id which is mention below

[protected]
[protected]
[protected]
[protected]
[protected]

I complaint about 2gb rental during period was actveted during period 04 july 2017to 03aug 2017which charged 350. Same plan deactivated and 1gb data rental activated for 4aug 2017 to 03sep 2017 but when bill genrated vodafone people added 350rs and 250rs both rental even though 350 plan deactivated. Also they charge roaming charges even they promise no roaming charges vodafone having million of customer then how much they are extra looting people. Kindly look matter and reduce bill for mobile no. [protected] due their bill issue i aleady portable no. To jio operator after this complaint vodafone
Customer care called and told to reduce 100rs in bill instead of 350rs why should i pay 350rs rental data tarriff even i recieved sms of deactivation plan. Customer care told that it activated on my no. Then there were no notification of activation of plan by sms.

I lost my vodafone postpaid sim on oct 2, i went to vodafone tuticorin store on oct 3 for blocking my vodafone no [protected]... Thy asked me to come after 4 days... After 4 days on oct 7 i went to the same store for getting a new sim... They gave new sim saying it will be get activated on oct 9... But its oct 11 now till it not get activated... This is my major number and all my frnds are having this number... I dont know what service u guys are prividing... Im a corporate customer...

To all my work related contacts i gave this number...

Its taking nearly 10 days now... Still my services not renewed...

Now i got transferred to tamilnadu... I want to port my sim from kerala to tn...

And if you are providing customer service like this means how would i still continue to be a vodafone customer...

I have so many contacts... I will directly tell everybody not to use vodafone.

I am one of the customer from long time period of vodafone care having number-[protected]. How many times i was committed for better service whether related with billing issue or internet service. I have raised complaint from may'17 continuously regarding not getting the internet connectivity, but every time from 6 months i was only giving the assurance that it will be solve by blaaa. Blaa... Till this date or that date?? From may, i was given time till 20th july, then again its extended till 20th sep and now its again extend till 20th oct.
Every time i was told that there is an issue in my area for net connectivity and service team is working on it. I really don't understand that before 6 months its working fine but now what happened??? Now i am fed up with vodafone service and whenever i go for port my number, again an executive give me another new assurance, and i am too much fool, for trust them again & again. Now i am too much harrased for service issue since i am unable to use net connectivity, moreover daily 1 gb data is provided me forcefully where daily on afternoon i got an sms that 50% is used, now it will be chargable. I ama unable to use data from 6 months then how its possible that i 1 day i consumed 50%???
Pls help and take an action pls.

I am really unhappy with the dirty tricks vodafone has used to retain a customer.

I am on a rs 49 rental corporate plan.
My initial porting request raised on 20th september 2017 was rejected stating i had overdue balance. When i checked some additional charge of rs 38 was put on the bill.
I made a payment of rs 70 on 24th september.
After which my last generated bill as on 25th september 2017 was for rs -116.85. As i am on a rental plan of rs 49/ month., there was no need for me to pay the bill. However my request was rejected again as i had overdue balance.
I raised another porting request and this time it was rejected again stating i had an overdue balance of rs 32.15.
I have not used my phone at all. I just wanted to know how did my bill from 25 sep 2017 to 29th sep 2017 amount to rs 149.
I raised a new porting request and this time i made a payment of rs 10, 40 and rs 200 just to avoid any hassles this time. So another payment of rs 250 was made, still some additional packs were activated on my account leading to an overdue of rs 31.85.

When i called customer care an advisor named arvind asked me not to pay this amount and said the request will be approved this time. When i asked him where my additional amount of rs 250 go, he said some additional packs worth rs 250 was activated on my account. I asked him to revert it but he said that he has done it. When i asked the confirmation number, he failed to give it and when i was adamant he said i will receive a message with the confirmation.
I have waited till now, but no confirmation received.

This is ridiculous and pathetic that such malpractices are carried out by such reputed brands.
Kindly help.

My no [protected] ka sim 3 month k baad block kar diya mai apna sim ki number ko pana chatha hu my name ravi prakash kasaudhan dob 06/06/1994 my addhar no[protected] se actived tha ab block hai mai ish number ko pana chatha hu my new par app call kar sakhate hai my new no [protected] hai hmari shamasiyea k niwhran kigea

Why vodafone customer care my number placed in a blacklist do they have right
Actually i want to ask for offer otherwise i will change from your network
So when send port msg not go
Next call for complaint doesn't work even work but not connect to customer
Why they create like that
I never stepdown from this complaint
I lost patience irritated a lot
I get a headache

90 rs deducted from my account for wwe zone on my vodafone number without any confirmation, when i called customer care he said i have clicked one of the ads, but i clearly closed the ad with the x button.

No wap consent gateway confirmation was asked, amount just got deducted just like that.

How come money can get deducted just by clicking on ads by mistake that come from spam sites.

Dear sir / mam
My vodafone no [protected] alternative no [protected]. 11 oct 2017 i clling nodl office talking to shivam but shivam says plz call cuztomer care but customer care is not responding als so my consult is i am usng this no but this is permnently off and so alotted to another person and vodafone not alotted me this no beacsuse this is also permently deactivated so solve my issue...

I was using [protected] number which i ported from vodafone prepaid (Tn) to vodafone postpaid (Kk) until june. I was in the plan of rs.499.in june 8th, i paid all my dues and made a porting request to airtel on june 8th. But, vodafone network delayed my porting and ported my number on june 26th. They charged me rs.1, 500+ blindly. I receive many torture calls from vodafone to make payment for nothing. I explained my issue to useless customer care people who never understood my query. Now i started getting calls like, if i don't make the payment my number will be barred. I want a relief from this torture.

*escalation*

Disappointing from the service of vodafone store. This is being informed you that my vodafone no. [protected] has been no network since sunday 8th october 2017. I have the complaint this to nearby vodafone store and they exchange my sim and they told me that within 4 hours your number will be activated. But till monday 9th october 2017 evening number had not been activated.

Now, today it's the 11th october still my number has not been activated. Nobody in the vodafone store may help to activate my number.in these 4 days, i have around 2 lakh loss due to this not activation my number.

The complaint against below-mentioned staff and vodafone store for not supporting any help to activate my sim.
Vodafone store address: b-1/75-76, main 100ft rd, north chajjupur, shahdara, delhi, 110032
Contact person: mr. Harjeet and mr. Shejad
Complaint no. :[protected]

Can you tell me who will bearer this loss? You entire vodafone team have not sincerely work. I don’t think exchange sim activation will take more 4 hours but it’s 4 days. Shamefully response from this store. I have written this mail because the staff of this store is very careless. I request you to please close my number. I have never ever taken service from vodafone. This was the worst experience from vodafone in my life.


Alternative contact no. [protected]

Most pathetic service. Voda has been unable to resolve my voicemail box issue. It says voicemail has bee permanently locked. Call 199. I have called 199 and 98200 repeatedly in the past 5 months and every time the complaint gets closed automatically from the back end - nobody bothers to check whether it has been really resolved or not. Service agents want me to repeat the complaint over and over again and it is very frustrating. Request for someone senior from voda to call falls on deaf ears.

Frustrated - voda seems to be taking its customers for granted. Only alternative left is to switch service providers.

Balance getting deducted automatically (Vodafone prepaid)- [protected]
In my vodafone number my balance getting deducted automatically. Something just automatically getting subscribed without my consent and choice. I just really dont know whats happening and the amount got deducted is not small, the deduction was in the range of 1000 rupees. This happened to me more than 10-12 times. There is seriously something wrong with the service provider. I am an old customer of this company. If this continue to happen i really need to sue you guys. Need all my balance back.

I am using the number +[protected] since 12 years and now when i was out of the country for 2 months and without consent, vodafone gave my number to another guy.
Now that guy has activated whatsapp and is receiveing my messages with could be misused. I need vodafone to give me my number back.
My security is at stake
Clearly its breaching into my personal space.
This is unacceptable.

Since i am using vodafone number for more than 17 years, last one 2 weeks i am facing problem with network like calls are not connected properly, messages not receiving, if i am getting first call after that network is disconnected automatically. I wil not get another call after that 1st calls.in vice versa same scenario for out going calls. I have raised this complaint through customer care as well as walkin to store. Not resolved.

Hello,

I am pranav modi i am a vodafone customer from last 1 year.
I was uisng +91-[protected] number from a long time.
There was a pending bill of 5000/-
A vodafone assistant called and said to pay 2000/- and will start all services on your no.
I paid that amount to vikas vodafone assistant
+[protected] this is the assistant no.
I paid the amount 1-2 days before dusshera but till now he is making excuses.

Please try to solve this issue asap

Thank you.