Vodafone India Complaints & Reviews

I am holding a Vodafone Prepaid account, bearing number My SMS outgoing gets Barred every now and then, without any valid reason, though i have contacted the customer care and vodafone care about this issue couple of times but no action has been taken yet.

Devki singh (Unhappy vodafone customer)
I had deposited 5000 rs as security deposit for activating international roaming on my phone, when i was activating the services the customer care had told me when i will be back and when i will deactivate the roaming services the amount will be refunded back. Now it is almost 2 months i am behind customer care asking for the refund, i had multiple tickets which were closed without any resolutions. Every time customer care tells me a different solution, i have an email saying that amount will be refunded within 7 days, then again when i followed up they told me that it will be refunded after 3 months when i will deactivate this number of mine, in other words they are directly asking me to get lost without having any hope of getting my 5000 rs. The worst experience ever, i was with airtel from last 5 years with the same number i never had any such issues, this year in january i ported my numbrer to vodafone and i now know that this was my biggest miskate of my life. I dont know how will a common customer fight with these people to get their hard earned money... Worst mobile network provider, i will never ever ask any of my family or friend to use vodafone.

Here are the reference nbrs :service request number[protected] and interaction number[protected].

Words from the email from corpcare. [protected]@vodafone.com from siba prasad sahu
"thank you for your e-mail dated 25/09/2017 regarding service related concern for your vodafone number [protected].

As per our telephonic conversation on 25/09/17 at 7:56 pm on your vodafone number [protected] regarding network related concern.

We sincerely regret the inconvenience caused to you.

With regards to your query, we would like to inform you that we have raised the request for refund of rs.5000/- to your bank account through which you have made the payment and the same will be credited to your account within 7 business working days.

International roaming service was deactivated on 22/08/17 so as per the process after 30 days from the service deactivation date we can initiate refund of the amount so previously we didn’t initiate the same."

Respected sir my mobile no [protected]. I'm not access vodafone highspeed internet and get only 30/40kb speed only... So please improve ur network in amroli chhaparabhatha road... And increase my network speed in using 3g/4g pack.. Some time what's app messages also not send and receive quickly and take more time to sending what's app messages... And also download speed was only 30to kbps received.

Vodafone NOT sending me UPC.

I sent sms for porting out & received acknowledgement of same via sms from Vodafone. Snapshots attached.

Also sent several emails to Vodafone requesting UPC. Vodafone was NOT helpful. They didn't adress my issue.

My Vodafone number [protected]

I sent sms for porting out & received acknowledgement of same via sms from Vodafone. Snapshots attached.

Dear sir/madam
I had taken vodafone postpaid connection about jan 2017 and i had given requisition for disconnection on 8th april 2017 having paid all outstanding amount and i have received acknowledgment also from vodafone distributor, naihati where i had submitted requisition for disconnection and outstanding bill. Same day i had thrown the sim.
Now from 3 months vodafone people calling me and stating that please pay outstanding amount rs 1025 rupees. More than 50 times vodafone people called me and i have told full story as i have already paid all the outstanding and given requisition for disconnection. I have met vodafone distributor they advised me as try to ignore phone from vodafone. Then i have sent mail to vodafone customer care more than 5 times and talked to vodafone care and told all the story. They assured me your outstanding amount will be waived immediately and now you will not get any phone from vodafone regarding above issue. But two days begore once again i have received phone regarding outstanding. I am feeling harassment. Please do needful whatever possible.

Santosh kumar suman
Vodafone disconnected no (Postpaid) [protected]
Contact no [protected]

I had submitted a request in a vodafone store to deactivate vodafone number [protected] (Post paid) two months back. My bill is still getting generated. I had already paid 1800inr as full and final settlement. This time again i have received a bill of 2100inr. Since i have not paid amount of 2100inr, my outgoing on a different vodafone number ([protected]) is barred.

I am 65 years old. This is pure harassment. Customer care not helping. Please help in getting the number [protected] deactivated. I cant afford to pay 2100inr again.

Hlo sir my name is rohit, my vodafone number [protected], sir 01/10/17 ko 344 ka recharge kiya tha to error ho gya or mare account sai rupay kaat gye, mana my vodafone sai online recharge kiya tha. Mane sbi branch mai b baat ki te to vha sai vodafone mai call krna k liya bola he.. Jo mane recharge kita tha uska txn no jt[protected],
So please help me

I requested for mnp from vodafone postpaid to airtel postpaid on 28 sep 2017 with porting upc code vm117363 and i have completed all the documentation necessary with airtel. After one hours i have make extra amount of 250 rs to vodafone for upcoming bill that is in advance payment. Also i have clear the previous outstanding bill amount before mnp request and bill paid on 23rd sep 17.

But the request has been rejected by vodafone on 04 th oct 2017 with the reason that there is some outstanding bill, in actual bill was cleared before the due date given extra payment also (My vodafone account credited with -250). Again i gave the port request with upc code vm117363 on friday 6th oct 2017. After that, there were no calls or sms from vodafone about the status of mnp.

I have received only one calls from vodafone (Retain team) i. E on 29 friday oct 2017 saying that, please don’t port out, they are unnecessarily harassing me by calling me when clearly told them that i want to port out and don’t want to use vodafone any more with strong reason for network issue at my home address but still no action from them (Compliant given many times about network problem, yet no resolution).

As of now my current outstanding amount is in rs -185, but till now my porting request is under hold from vodafone or in process. I don’t know exact status for that.

Please note: i have asked customer care (199) to take a compliant, but they did not take any complaint on that for mnp, even vodafone store also rejected to take a complaint against retain team

So, kindly check the actually status and take appropriate action for that.

I hope you will understand my problem and give me the correct status for the same.

Thanks and regards
Suhas unchegaonkar
Vodafone number: [protected]

Hi,
On 4th oct i got a fraud call from some woman posing as icici credit card person. This was in the evening between 5-7pm. She took my details very convincingly and fraudly billed me for rs 7456. I am looking for help to trace the number from which the lady called. The call log for that day is not showing on my phone.

Requesting vodafone team to help me with the voice call log so that i can submit it to the cyber cell team.

Thanks
Shilpa ([protected])

Vodafone network issues started some days before it merged with airtel. First vodafone was giving 25-50 mbps in 4g and now after competing with jio it is giving maximum of 3 mbps. Vodafone was a great brand which has now became the worst brand according to its service which it is giving to its customers. After getting irritated since last six months i talked with an apple customer support team and they confirmed & said me that vodafone is forcefully deducting ₹5 from every iphone india customer. And this deductions is done when a user restarts the iphone or switch on/off imessage or facetime for its activation. Today i was talking with vodafone customer care executive for network issues and unnecessary balance deduction they disconnected the call without solving the issue as they do everytime and from today morning i can't call a single person and not even vodafone customer care and when i call someone it says " you are barred because you have no service ". I don't know when this # problem will get solved.

Below i have many proofs and some i given below.

International roaming has been activated and 99rs deducted from my prepaid balance without me requesting. My number is [protected]. Please put back the money to my balance. This is such an injustice. I would like this the 99rs to be credited asap or else i am planning to dump this connection and move to something better. Please do the needful asap.
Thanks

I am getting constant sms alert that my sim will get expire dating 10th oct, visit vodafone store or near by retailer for upgrading your 3g sim to 4g free.

My question is what if i dont want 4g service, and without my consent how vodafone is alerting for expiry. Why during purchase of sim, this validity information is not given? What kind of service you are offering?

Dont know what kind of service it is? My same number is connected with several id's, bank account and etc.

Request immediate action or resolution for the same.

Hello,
Please deactivate the postpaid no. of vodafone [protected] on tha name of Mr. K.Ravichandran as this is not required any more.

The balance due had been deposited by today. Confirm ASAP. If already dis process was done, let me know the details of my cancellation. Send to my mail I'd for reference.

I am so terribly unhappy with the 4g connection which has been given. It is so pathetic i have a mumbai circle number and no where in thane and mumbai i don't recollect ever that i got a good 4g connection.
Last bill payment was done in july / august when i moved from maharashtra circle to mumbai circle and was told that there are no dues pending. Suddenly i get a huge bill of 3000+ and told that i have unpaid dues from earlier bill. If that's the case, y was i not informed of the same in time.
I have been a loyal customer of yours but i repent of leaving another company and coming to you as you don't serve your customer right,
Please trace back my records and tell me how many times i have called you seeking explanation. You don't even have basic trained executives who attend and understand the problem.
Im so unhappy, would like to get explanation on why i was not given a 4g connection as promised and why such a huge bill when the service was not offered.
Currently, my phone is disconnected and you may please right back to me on my personal id

I have an vodafone prepaid number and i bring that one to abroad and it get disconnected. Later i go to vodafone store in kerala and they told they will activate the number as postpaid and later they will convert to prepaid. And i took postpaid connection in my name for the same number. When i request for the same after 3 months they don't respond. Just taking money every month and no use now. Such an irresponsible customer service from the great vodafone. Even we are getting sim cards easily for other networks for small amount but i choose vodafone and paid postpaid bills because of trust and for my old number. But now i decided to disconnect the connection because of this irresponsible customer service. So sad to say that i am not satisfied.

I need my Vodafone no. Call details with location please provided to me its very important . Of 25 September only one call are done with my Vodafone no. And i need that call location its really important for me please please . I need your help plc provided to me that one loctaion is really importan in my life ... an biggest issue of my whole life is connected with that location ... i request to Vodafone companie plc take n action towards my request . Please please ..

I recently ported my number [protected] from airtel to vodafone, the sim card was delivered to me at my home and the person took all relevant documents directly from me including my adhaar verification and a copy of my address proof (Rent deed).

During the process he had entered the pin code incorrectly as 110020 instead of 110093. Although the correct pin was mentioned in the rent deed attached.

After about 2 months o[censored]sing this vodafone sim card, on 4th october 2017 i received a call from vodafone saying that my number needs reverification of address. I told them to do whatever was needed and ask if i need to provide any help.

No one turned up for verification but my outgoing and internet was barred from 5th october.

Despite repeated requests for completion of the requisite verification the company neither completed the process of verification nor did they resume my service. I also visited the nearby vodafone service centre for help but to little avail.

I suffered a lot of difficulty and embarrassment in view of my phone being barred. Moreover i was made to suffer because of the mistake committed by the company executive.

I requested for a port out back to airtel but was denied that saying that i need to be part of the network for a minimum 3 months before i can opt for port out.

This filthy company is fleecing people of their money and provides a very # service. Every time i call they talk sweet and assure resumption of service in 2 days time but a full week has gone by with no relief in sight. The most worthless telecom company in india.

I request you to kindly take them to task for the same.

Thanks

Dr zuhaib ahmed wani
[protected]

Gtb enclave,
Dilshad garden
New delhi

Dr sir medam plz request my number is on
81463376 parivetcompne job and reporting my alternet number plz resolve my problems all ready three times reples sim bat no rejolb my problem

I have a corporate connection (Cocp) in vodafone. I have an issue of call drop and phone number being not reachable most of the times and also my plan is vodafone is not worth it. There are so many other better after-market plans that i want to choose from. I have filed all the documents thrice for porting into airtel. Everytime vodafone end up denying the porting request.

I was using a vodafone postpaid number from last so many years (Almost 8 years).. One day because of ongoing bill disputes due to incorrect charges, i asked them to close my connection and settle outstanding from my security deposit and refund the remaining to me. After months of effort we settled the outstanding account balance and there was a refund amount of rs. 3000 towards me, which vodafone was suppose to payback and they acknowledged the same..

Since then it's now almost 1 year i am still waiting for my refund. Sometimes they reply back my mail says that cheque is sent by mistake to wrong address, i gave them my address several times. Last communication in month of may 2017 was that i will receive my refund in september 2017.. So i decided to wait.. It's now october 2017 and still no luck..

Highly unprofessional and irresponsible attitude from one of the largest operator in the country.