Vodafone India Complaints & Reviews

Sir/ma'ma my num is [protected].i'm reacher246rupee. The offer is vtov call free and parday 1GB data 70 days.. Company give me perday 1gb. Bt di'nt give me vtov call free.. also another reason customer care not taking my call.plz do something.. ..

My mobile number is [protected]. I have visited vodafone showroom at chennai maraimalanagar for my sim postpaid to prepaid on 7th oct 2017 they collected all the documents and i have cleared all the dues. And they asked me pay first recharge 550rs for prepaid sim. I paid and they told within 5days your sim will get migrated. Till today they didn’t respond for my request. I have compalained to vodafone customer care on 12th oct 2017. They took complaint and they told with 2days your issue get resolved. For this also they didn’t even responded simply closed the request without informing me after 2days. My sim still not migrated. I don’t know what to do now. Here i am attaching sim card no of prepaid sim. Such a very bad and poor response from vodafone team. Please take a complaint and support me.

This kind of workers are working in india most of the companies having the same issue with this kind of workers. That’s why companies are not growing in india. With this culture only india is not growing.

Sir, my bill was pending with the compamy .a person from the collection team on tge behalf of company misbehaved with my family members he threated the ladies which were in my house . I made him payment with the cheque.all the payment has been made nd he commited thet ur number will be activated after few hours.but after 2 days when i contacted him he again misbehaved with me on phone and talked in abusive words.
Is this kind of service are you providing to your customers?

Hi, my number is [protected] and i called up the vodafone customer care number 199 on 12th oct 2017 to get information on a recharge that allows calls @ 1p/sec. The executive told me to do a recharge of 56 rs, which i did. My account was deducted with rs 56 but my call charges remained the same. I also informed the executive that earlier i did a recharge of rs 41 which gave me the benefit of calling @1p/sec but he specifically told me to do a recharge of 56 and also told me that rs41 recharge does not exist anymore. I have been tricked and i am extremely disappointed. Since then i have been calling your customer care number but no body helps.

वोडाफोन का नेटवर्किंग हमारे आवासीय क्षेत्र में काफी दिनों से ऑंख मिचौली खेल रहा है कभी पूरा नेटवर्क गायब होकर No Service इंगित करता है और कभी Emergency Call इंगित करता है ।कस्टमर केयर सेंटर पर कम्प्यूटर काल फारवर्ड के बजाय लाइन ही काट देता है । वोडाफोन लुभावने योजनाओं के तहत जनता की जेब पर अर्थप्रहार कर रहा है ।
उक्त समस्याओं का समाधान त्वरित आवश्यक है तथा वोडाफोन को भी इस तरह की समस्या के निराकरण हेतु अग्रणी भूमिका अदा करने की जरूरत है ।

Dear Support,

I got recharged worth 449 and told me that you can calling unlimited and find 1 gb data per day till 35 days for 3g handset. But today they are charging for data use and customer is saying you got 2 gb data for 35 days. Kindly raise my complains.

Hi,
We raised a request to disconnect our vodafone number and now after a month we r again asked to pay the bill though we didnt use it at all. please discoonect. our no.[protected]. after v raised a complaint, we got a confirmation call from the customer support team and still v r asked to pay thhe bill for non usage

I am using Vodafone network for past 3 years now am unable to send system for past 6 months. I have enquired with Vodafone customer care they told sms service is blocked by Trai . Also they told i hsve send bulk sms but i have not send any bulk sms .kindly unblock my sms service. My mobile number is [protected] my name is Nivethetha PU.

I am santanu banerjee, from noida. I have recharged a mobile no. [protected] with rs. 5000 from my bank account, which was previously my father's however now belongs to another person in west bengal. I have recharge the above mention number on 11/10/2017 with rs. 5000 incorrectly. Then and there i have called to my bank to reverse the amount. But unfortunately they are unable to do that. The bank person told me to wait for 24 to 48 hours, as i told them that this number of my father may be deactivated due to not usage. I have waited for 24 hours but the money was not reversed. So i called on the number [protected] and the other person picked up the phone and confirmed me that the mention number belongs to him and it was recharged with a very huge amount and the mobile balance is showing rs. 4200. I tried to convince him to pay the money back. But he completely denied as he was too poor to pay the money back in cash or in bank account. He agreed for the reversal of money recharged if the money will be revoked by the vodafone service providers from his mobile balance. Then i called the vodafone customer care in west bengal to resolve the matter and they have completely denied to help. I have tried to call the vodafone mumbai head office twice and they pick up my phone and cut it without saying a word. I have tried the vodafone reversal format and tried to transfer the money back to my mobile number. But it was showing wrong input. I have tried the below format: transfer wrong recharge amount from wrong number to correct number:
Send sms – wrr (Wrong number) (Transaction id) (Amont) (Correct number) to 54045/144/198/199. I have tried to mark a complaint to the vodafone complaint only number which is 199/ 198. They put my call in hold for 15 minutes and not answered. I have made the transaction from my bank account and i have the bank statement for the same. I am complaining against vodafone. Vodafone is such a big company and they are denying to help me out in any manner. They can verify all the information i have given above from my bank account details (Which will be given on request from vodafone authorities) and the given number and can pay me back the amount which i have recharge to the number [protected]. If they are unable to do the same then i have to file a legal complane against vodafone in consumer court. I am also a customer of vodafone. Please let me know what should be done.
Thanks,
Santanu banerjee
Noida
Mob. Number - +91 [protected]

I want the benefit of 1gb/3g data/day for 56 days on recharge of 354 rupees. As i'm a student so i can't spend 354 rupees every 28 days after. I have appealed for this service before 2 days. But no response i have got. Today (13 oct, 17) i have appealed for the same issue but they are showing me silly reasons. Now it's my humble request to take step against this soon as possible.

Dear sir
i am interested to give my land for mobile tower installation if you are interested please feel free to contact me, CONTACT PHONE numbers [protected]

I submitted my documents at vodafone store (For porting from postpaid to prepaid) in okhla industrial area phase ii around the end of september (28th i think). I was told that since i had bills pending i'll have to wait till the 6th of october (My billing cycle starts this day) and once my bills had been cleared/paid. I gave them all the necessary documents and info and was given a prepaid sim from their side. I paid my bill on the 7th of october and have been waiting since then for the prepaid sim to get activated ever since (Almost a week now).
I have been told by multiple agents from vodafone that it takes 48 hours and it will surely be done this time.
I have also been assigned a couple of complaint numbers which i use to contact the agents but it's not helping as i am only getting false promises, like, it will surely be done this time, from their side.
Here are the complaint numbers -
[protected]
[protected]

For the past few months, every few days a value added service is added to the number without authorization. I need to keep calling in to say i do not need any vas but it keeps happening again. If i call to deactivate the vas, the balance that has been deducted does not get reimbursed as well. I've never had any issues with vodafone in the past but this harassment needs to stop.

According to company if you buy a red plan in postpaid it will cover your phone from physical theft and liquid damage. i have reported an issue 5 days before. but all they doing is giving a new date and blaming to each other. this is the worst experience with any company

Sir i have recharge in my phone with RC 249 at 10/10/2017.i got a massage after recharge this is the wrong recharge.and after 24 hours my money refund with cuttings.and again recharge 50.now total my balance is 252.today 249 rc is showing in my number.please actvate RC 249.please respond my problem.THANK YOU.

Dear sir,
I am using your vodaphone delhi ncr no [protected] in the name of sanjay kumar saxena from last 5-6 months i am having bill of more than 10, 000/- everytime i am told that i am talking to special numbers. After many complaints i could not get any response. Now iam unable to afford the services so kindly do needful.
If you can give some discount i will be obliged as i am closing the number. I am using airtel from last 15 years but never got any problem

Sanjay kumar saxena
[protected]
[protected]
Sk. [protected]@gmail.com

Recharged for unlimited callswith rs 299, but on immediate next day i asked customer care executive to deactivate it as rs 299 is not for unlimited calls, at that they said yes. On the same day i recharged for another 295 for unlimted calls. After 4 days i asked executives to add the deactivated amount to main balance, on that day they agreed to refund, also told that i can use it whenever i need. But after 28 days they said money is not in main balance. Unnecessarily 299 is lost. I request please refund the amount from the vodafone.

Hi,

My name is sukesh marla.

September 4 i received a call from one person from vodafone about new new plan. Her name was priya and mobile no was [protected].
Here is the detail of the plan she shared
Monthly rental 349 (Lifetime) (It is actually 399 plan but for idea porting customer 50rs additional discount)
Unlimited incoming + outgoing (Lifetime)
Free 1gb usage of 4g internet everyday (Lifetime)
100 sms every month (Lifetime)

I am author + trainer by profession and keep travelling across india so i requested for a plan where unlimited incoming and outgoing will be free across india. She said in that case only plan available is 649.
I said, it wont be feasible for me because my current plan is better and able to cater my requirement.

I used to like vodafone personally, so if suitable plan was available i would have thought about porting.

They called me again few times with same number and few times with another number [protected].
They made me talk to one of their senior mr. Roshan as well (Mobile no is [protected]). He said - one patch will be activated from their side which will cost additional 75rs and after that all over india all incoming and outgoing will be free.
So monthly rental will become 349+75+tax.

I said how should i confirm the same once sim got activated. He said exactly same plan will be shown in myvodafone app and my bill.

I said ok.

They sent their person to my place. He collected all information. I asked him for plan sheet. Surprisingly that sheet didn't had any such (349) plan. I spoke to roshan again, he said its a special plan. No need to anything worry (Just to note i again repeated the same plan to confirm, including 75rs unlimited all over india outgoing plus incoming).

Few days passed, no update on sim activation (Old one was still working). I called them (Roshan - the senior). He said some wrong input was done by the guy who collected information and handed sim card. He asked me to send documents again online. I send him via whatsapp. Again i conirmmed same plan in whatsapp. He said "yes".

After few days, sim got activated. First thing i done is downloaded myvodafone app. It was showing very different plan.
499 monthly rental
5gb monthly internet
100 sms
I tried to call roshan (Switch off). I called call center. They confirmed the same 499 plan. I asked them about email id where i can raise complaint. They gave it and suggested to talk roshan once before raising the complaint. May be as an executive he may have some special plan. I did the same (Next day). He said, nothing to worry. Plan will be reflected in myvodafone app after 86hour. I said ok.

86 hours passed, no update.
More time passed no update.
I called him again. He said, he checked it and the plan he said is in the place, app is not reflecting it. But final bill show correct plan.
He said, his system is reflecting the correct plan. Just app is not getting updated. It will after first bill.
I said share the screenshot which is showing correct plan.

He said ok and never did, i asked several times. His reply is either he is out or he is busy with something (Month end).
As a professional i respected month end load and wait till month end.
Octover first week, i asked for screenshot. He said he will do it and havent done anything.

Days passed like this. Received bill today. Bill says it is 499. 100 rs discount for only first three months. Shocking.

I tried to call roshan - switched off. Called other two number - not reachable.

This is the complete story.

I was planned following plan
Monthly rental 349 (Lifetime)
Unlimited incoming + outgoing (Lifetime)
Free 1gb usage of 4g internet everyday (Lifetime)
100 sms every month (Lifetime)
Additional 75rs to unlimited incoming + outgoing free across india
But i got some very different plan.

Its complete cheating. I called customer care. They took the complaint and asked me to go to vodafone care where i can get different plan (One plan is there of 399 rental with similar feature. Its 399 not 349 which i was promised + for that i have to visit vodafone store for the same + roaming incoming/outgoing is chargeable).

Now i am in a position where (As per customer care discussion) i cant port to another provider, i cant convert it to prepaid and i cant even disconnect my number. (Its the company policy)

It seems like vodafone company train there people to do such things (Because at the end they have policy which will ultimately trap customers)

Its not about wrong infromation here. There are many poor people in india for whom 100rs is too much. Who are not well educated. : (
How many such people who have cheated because of such things.

Right now the only solution i am interested in either disconnect or convert it to prepaid.

Vodafone me mene kai bar complained ki (By phone or visit at vodafone store).
Mera issue last march april se chal raha hai. Mene postpaid ke liye 250/-rs. Ka security cheque diya tha. Jo mujhe abhi tak nahi mila. Iske liye m kai bar email likh cuka hun or kai bar phone se or kai bar store visit kar chuka hun. Vodafone se last call mujhe lagbhag 20din pahle hui thi. Jiska aaj tak koi solution nahi hua.

From last tree day i am not able to call any body our anybody can call, me this is at my factory which is at ghatkoper west ashok silk mill compound it not only with me it is with all the Vodafone users pl look into this matterif this is case than we all the user will be switch over to some other service provider