Vodafone India Complaints & Reviews

Vodafone customer care number is not working. When we press 9 after 199 process, it is going back to main menu.

They started cheating people. Without any reason, they are deducting main balance.

I have 3 monthes unlimited calling pack.but before validity, they are deducting the main balance.

Rajesh

I was resident in mumbai and had a mobile connection from vodafone,
I have since relocated to delhi and changed the connection to delhi circle of vodafone after formalities of porting.
The address of the connection was changed to the delhi address on submission of proof of address (Adhaar card)
On 10th of october i received an email stating that my total deposit was being returned to me
Cheque no —
Dated 10/09/2017 to the mumbai address and if i wanted the delivery address to be changed i shoulkd call the helpline no [protected] and or visit any nearest vodafone store with new address proof,
On 11 th october i called the helpline (10.35 am) one ms sonali was the helpline representative who categorically stated that the cheque can only be sent to the mumbai address and she was not accepting what was communicated to me by the vodafone email.
Today i visited the vodafone store where i had got the connection to delhi circle and the representative there stated that as per his records the address is changed to delhi and he expressed his inability to do anything further.
I am amazed that an international company has such contradictions in their dealings with customers
I made the change in my address while the connection circle changed to delhi,
The refund arises because of this change but the address is not changed for the refund,
The cheque is dated 10/09/2017 and the email intimation is made after one month.
As per the rules the cheque validity is three months out of which one month lost in intimation,
The cheque will be sent to an address where i no longer reside,
The cheque will be returned to vodafone and i do not know what happens next,
Maybe i will get another email intimation after a month and by the time the cheque validity would have expired,
I will have to go thru the process of seeking re validity of the cheque and the process starts denovo,
Vodafone in principle has refunded the advance but the consumer has not got the credit.
Is this the way bureaucracy works in vodafone or is a deliberate strategy to deprive the customer his due,
I have my job to attend to and for how long and how many times will i be able to follow up to obtain my legitimate payment.
After some time i will give up the effort and vodafone gets to use funds not belonging to them,
A simple step of sending the cheque to the new address already in vodafone"s record brings service standards acceptable to the consumer and is that something being asked to difficult to implement,
Can i get an answer?
Regards
Malay mukherjee

Vodafone network zero we can't even make calls there is no 2g network only showing emergency calls.Vodafone tower is just 2or3 km away from my village 3D BADI.PLEASE give me a solution or i port my number to another network.

I had opted for a prepaid to post paid migration for my existing vodafone number - [protected]

But never realised this is going to be a big mistake.

I had approached the vodafone store at kharadi, pune for this porting.

The csr was sanjay, who was looking into my case.

Its been 3 days that my number is deactivated. Upon reaching out to the vodafone store, and waiting for hours, i got the response that the verification is not completed, which i had done and can be verified from your records.

When i reached out at the customer care, they said the sim card is not inserted properly, therefore tried it in multiple phones, but still nothing worked.

I had even tweeted regarding this, got a response that your guys will revert still waiting to hear back.

When i had again gone to the vodafone store this morning. The csr sanjay said, this issue is sorted and that sim will be activated in an hour.

But like every time, another false assurance.

Due to such pathetic service of yours, i am not able to do any bank transactions due to otp dependency.

Also, i have no clue how many important calls have i missed.

It has been truly pathetic experience to upgrade to post paid, should have never fallen for your migration offer.

Your customer service is of the lowest standard in industry.

Should have opted for better service providers, i am sure they would be the ones to keep to their words and not leave the customers hanging around.

Let me know if you guys are capable of solving this any how.

Thanks and regards,
Santosh mani

I am using vodafone network for the past 6-7 years and was on prepaid plan for the previous 5-51/2 yrs and changed to postpaid after a marketing group visited our office and offered certain plans for govt. Officials. Also i availed one more no. Though i had not opted for any internet plan i was provided internet and charged exorbitantly for it. Then i visited the vodafone store and requested for basic call plan for my 2 nos. And basic net plan for 1 no. They suggested some plan at rs. 249/ - for net plan and rs.99/- for basic call plan and said that i have to pay 249/- plus taxes for 3 months and then it would come to 99/- plus taxes but after 3 months when i visited the store for change in plan they said that the request has been made and will be considered within 3-4 days but nothing happened and next month again i visited the store to set it right. Now suddenly rs. 249/- plan has changed to rs. 499/ and as per store people its 6 months since i am in 249/ plan and hence it has changed to 499/-. I did not get any intimation regarding change of plan and the store people said that these plans are at store level and hence no intimation. When other networks are offering unlimited calls and data pack for rs.250-300/- i am being charged exorbitantly for being with vodafone. It is daylight robbery and the store people are also not approachable in this regard. Should i be visiting the store every month to ensure that i am in the right plan, i am in my limit o[censored]sage and i am not being provided certain facilities with out my knowledge and charged for it citing my ignorance. I feel that i have been cheated royally for being loyal to the network. Plans convenient for the network applies on its own andwe will be billed accordingly while for those convenient for us have to be begged for at the store. Once billed it has to be cleared no matter whatever might be the discrepancy and it can be set right only in the next billing cycle and not in the current or previous bills

Hi i ported my airtel no to vodafone last yr n since then i have to go out in the balcony otherwise phone gets cut... I complained tht time also.. They said it will take 3-4 months to solve this network prob... I said i want to switch back to airtel for which they said i can't do tht before 6 month's... I mean when network is not coming inside my house still i have to suffer for 6 month's!!! Tht was a big torture n now from last 3 months am giving request to port n every times i get endless calls tht why i want to port... I have told my prob soo many times... Nothing is being done nor vodafone is letting me switch to airtel... My mom is paralysed n is on bed... N then they call every hr... I mean 15 calls a day and everytime same question why i want to port n inspire telling my problem 100 times again call again same ques... This is such a mental torture for me... I have told them soo many times not to call me today but since morning i have got 15 calls!!! I want to file a legal case against them... I have been suffering a lot... Everytime leaving my mom to attend call in the balcony n these guys calling me again n again. Please file a case against vodafone for giving me soo much of torture.
Thanks
Tavsheen kaur
[protected]

Dear respective sir/madam,

I'm a tata docomo user from past 6 years, i requested for a porting through customer care via phone and got the best offer as well. However, when i visited to the vodafone store of kundanahalli 560037 branch. When i spoke to 'nirmal prasad d'he said that there are no such offers/option for pre-paid sim and he forcefully made me to purchase the post paid sim instead of pre-paid.

This is happening in all the stores, fooling the customers by saying we can't get pre-paid connection for porting option. This is all to just achieve their incentives and targets. If, i'm not at all interested to purchase the post connection; then it doesn't make any senses to purchase post paid connection. Now i'm actually thinking whether to port or not until and unless i get pre-paid connect. I'm hoping to get this issue resolved as soon as possible.

Thanks and regards,
Jaikiran kumar a

U disconnected my outgoing without notifying due to verification purposes.Verification problem was due to your mistake.i met an emergency and could not contact.WHO IS RESPONSIBLE FOR THIS.

Hi, my self recharge my vodafone number unlimited call & 1gb data per day from vodafone website.. Find attached screenshots where you can see the details displayed by vodafone... But when i check my balance 3/4 days later post recharge my balance has been deducted by vodafone. I have called up customer care they are telling there are capping of 250minutes per day for this plan.. But if you see the website screenshots no clarity has been given to client.. If they mentioned 1gb /day 4g/3g data then y vodafone not mentioned regarding the calls.. Its a completely false presentation or misguided by vodafone.. They should replace the website add with proper details...

I hold a 15 + years of relationship with vodafone bearing number[protected]. Off late, past 3 months, i started getting a very poor service (Frequent call drops, very low signal strength etc.) in my office premises, which is situated in dadar (West) near tilak bridge, supposedly a central location of mumbai.

Upon several follow up mails, i was told that there could not be any service level improvement as vodafone doesn't own any tower in the nearby vicinity. To me the reasoning was absurd, as earlier i was getting a good service at the same office which suddenly turned bad later. Upon requesting a mail confirmation, your officer didn't do so.

I have escalated the matter couple of months back to the nodal and appellate officer of vodafone; however there is no service level improvement nor any feedback from any one of them.

It's surprising that in spite of so many mails in vodafone's mailbox on the subject matter from end, your billing department is religiously sending me a monthly bill. I don't know for what? Looks like they are not aware about my concern or just doing their job.

Please help

Regards
Abhijit
[protected]

Hello I am P.S. Prabhakar want to know my vodafone postpaid bill details as I am unable to check the bill amount in my mobile as my vodafone number has been deactivated and also let me know whether I can pay my bill in meeseva

I have been using an vodafone sim since 10 years but that sim card owner is my friend. Now as per government directive this sim has to be linked to an aadhar no. What should i do now as i am no longer in contact with him. Can i link it to my aadhaar. This number is really important to me as i have provided it everywhere. Please reply as soon as possible...

Dear sir/madam

I had applied taken broad band connection. Company has taken rs. 2000/ - deposit. After six month i have surrender the same phone instrument. It was prepaid recharge connection. I am following since thee month from the company. But company is not refunding my money. I am frustrated.
Please help.

Anuja agarwal
[protected]
Thane west
Maharashtra

Dear sir
please send the Vodafone number [protected] voices call recording to 11 October 2017 time 11 am to 2 pm please send the information police case record police case ditel please send information

Hello, i have a plan of 1gb each day for 3 months on my number [protected].
Today i. E.12/10/2017 i got a msg from vodafone at 4.50am saying that i have used 50 percent data. The fact is my data was off from 12.00 to 4.00 and then i have hardly used for 15min. This is very dissatisfying. I will have to change to other services if such issue can't be solved.

Hi,

I was using Vodafone wifi portable corporate connection [protected] and on first week of June I called customer service executive to terminate the connection, But connection was not terminated instead the executive had made incoming barred on wifi connection!!! However received next month bill and called customer care again in the last week of July and again requested for termination, customer service executive requested to make the June month payment and in next 7 days they will process the connection termination request.

On 4th August got confirmation from the Vodafone customer service that connection is deactivated and no payment is pending from my side since I had made the June month bill payment.

However next few weeks got call from Vodafone customer service again for confirmation on cancellation/ termination of the connection, which was acknowledged by me. Customer service also confirmed me that in the system the connection is deactivated but bills are getting generated from the local Vodafone Center and asked me to contact Reshma Khan ( Reshma.[protected]@vodafone.com) and Mr. Datta ([protected]), when discussed with Mr. Datta, he enquired whether I have made payment for the month of June if so then they will terminate the connection, again confirmed that I have made the June month bill payment.

I was expecting full closure on this since had contacted multiple SPOCs to terminate the connection.

However shockingly I received a mail from Vodafone legal team on non payment and next 2 days a legal notice from Shastry co.

I fail to understand why Vodafone making Just connection termination so painful and I feel completely deceived by multiple point of contacts who confirmed of deactivation of the connection.

Request your support in closing the connection. Also I have e mail documents on multiple mailers to the concerned if required will share the same.

Requesting immediate response.

Thanks,
Apoorva

I have been charged Rs.1260/-by Vodafone stating that I made a call to the number 51717 for 90 mins. I do not know which number is this. Besides, no telecommunications company has a 5 digit number where you can make a call. All mobile numbers have 10 digits. No landline number has five digits either.

Vodafone sent me a sms stating that you have crossed your credit limit of Rs.1000/- and you need to make an interim payment or else your phone will be deactivated. I visited the Vodafone Store and inquired about it. They told me that the bill hasn't been generated as of now, but if you do not make an interim payment, your phone will be deactivated. I told them to provide me the details of the numbers where I made calls but they stated that they will not be able to provide those details before 9th Oct, 2017, the day when the bill will be generated. So I had to make an interim payment of Rs. 400/- on 22nd Sept, 2017 to avoid deactivation. I received an e bill which stated that I made a call on 51717 for 90 mins and the call charges are Rs.1260/-

I have to bring to your notice that the monthly bill of this number never crossed Rs.500/- in the past 10 years. This number was in my wife's name up to 15th July, 2017 after which it was transferred in my name.

I am a senior citizen, aged 68 years, and this act of Vodafone has caused me mental harassment .

I therefore, request you to resolve this issue and ensure a refund of my interim payment of Rs. 400/- already made on 22nd Sept, 2017.

Regards,
Prem Prakash Saxena

Ear sir,
I am dinakaran from chennai my mobile no:[protected], i have using this number last 3 to 4 year in same location and same mobile (Handset)
The last 4 to 3 month i have facing network issue on this number (Incoming & outgoing calls issue) so many time i have to informed online customer care executive. My last complaint number :[protected] on 05-aug-17. And i have complaint (Network issue – incoming and outgoing) this same issue so many times. This is my 5th complaint at the same problem (Network issue – incoming and outgoing).
But at the same time past three month i can’t use this number due to network issue in - and out going calls issue then how can i pay the monthly bill amount without using this number. Today and last three month i have inform to customer care executive he told me please pay last month bill amount i resolve this issue but every time your end customer care person using this same word but my problem was not solve. So
1. Please resolve this issue. (Or)
2. Kindly convert this same number from postpaid to prepaid. (Or)
3. I have surrender this number and i have not paid in future in this same case issue.
Thanks & regards
M. Dinakaran
Cell no: [protected] (This number also vodafone)

No speed for network. Always search for networking option for 4G support, otherwise ur sim providing only 2G speed. Most of the time irritating with this sim no network & no coverage.. I am really upset with ur networking.😠😠😠🙇🙇🙇

My mobile number +91 [protected], registered under vodafone maharashtra suddenly stopped working on 30th of september. I was using this number in gurgaon, haryana since 1 year. When i contacted vodafone store on m. G. Road, gurgaon they told me the sim needed to be replaced. They took 1 week to bring the sim from maharashtra, which was fine. Later, when i got the sim, they filled up a form for me and told me that the sim would be activated in 48 hours. When the sim wasn't activated even after 72 hours, i called maharashtra customer care and they told me there was a mismatch in the simex number so the request was rejected. I went to the same store again. They did not accept their mistake, but refilled the form for me and said that the number would be definitely activated within 24 hours. The number still did not get activated. I can only visit the vodafone store on weekends as their limited timings make it impossible for me to go on working days. However, on weekends, the people from store always tell me that it would be activated on a weekday after some stupid approval. Whenever i call vodafone maharashtra customer care, they tell me that the number is active but my phone never detects it. I have tried inserting the sim on other mobiles and it still does not get detected. I have also tried selecting mobile network manually from settings and even that does not help. It is now 11th of october and my number is still not working. I have had this contact number since 4 years and i depend on it very much. Please help me get my sim activated!
I am temporarily using this number: +91 [protected]