Am a vodafone customer for 10 yrs & very frustrated & sad to type this compliant.
Sentence in inverted double columns is my feelings abt the whole incident
I had received a msg on 27th sep 2017 at 11:23 am to submit documents, as documents submitted by me doesn’t meet their requirements by 29th sep morning or number will be deactivated & fresh documents will have to be submitted for reactivation. "why such a short notice is given to customers for submission of documents? If documents did not meet their criteria then how did my number remain in active state all these years? Did company release only now?"
On 29th sep 2017 my number got deactivated, i was really shocked that after being customer for 10 yrs & with just hardly 2 days of notice to submit documents. Same day i went to vodafone store in gandhinagar (Megh malhar complex, sector 11, gandhinagar, gujarat) a small store with hardly 20 customers capacity it was overcrowded. They have weird way of calling customers to solve their queries it was not by the display of token number in screen but by calling of token numbers manually. I had received a token number of 252 while 230’s number was running in display & suddenly numbers in display started having a jump & my number came to counter # a, but manual number which was running was 241 on being asked why such a system when display is there executive over there refused to answer & asked security personnel to turn off the display
After all this i met mr. Sandip told him that my number has been deactivated after checking details he told me i would have to resubmit my documents. On asking him as to why such short notice was given to submit documents he responded stating msg has been shooted by trai and not by them. "i was amused as the msg which i had it was clearly written vodafone care. As i recollect if any msg has been shooted by trai sender name is shown as trai other than mobile operator name. If mr. Sandip didn’t knew the answer he could have told that he is not aware or he will check & get back but he choose to tell a lie." i submitted my aadhaar card & marriage certificate (Sim was in my name before marriage) xerox to them as documents proof & was informed that within 48hrs sim will be activated. I have not received any proof of submitting documents.
On 4th oct 2017 i called their customer care number ([protected]) on entering my number it said invalid on reentering my number again it went to an executive but to a postpaid department. Telephone executive mr. Shail refused to solve my query as he was from postpaid service. When i had called their customer care i never got an option to choose prepaid whereas their executive had told me if you call from your any other network operator (I had called from landline) you will get an option to choose prepaid i tried but again twice it went to postpaid service. On asking them transfer the call to prepaid service or to their senior manager they told they will be able not be able to transfer the line as they are able to resolve my query. "but my query was not solved? Cant their system identify their number if it is prepaid or postpaid?"
On 5th oct 2017 i went to a vodafone store near my home in evening (6:45pm) i met executive ms. Bhagyashree on telling my query to her she told me as you have submitted your documents in gandhinagar store you will have to check the status there only we will not be able to do anything from here. On asking them then what the use of vodofone is having multiple stores in a city she told samething i told her i just want to know the status of when my number will be activated you will have your internal medium of communication (Mails. Instant message etc.) she refused they don’t have anything called internal communication she asked another executive to take me to store manager & she said and started discussing to her other colleague on a different case and after 5 mins in front of her after her discussion got completed with her colleague she went inside & after 5 mins she is dropping a mail to gandhinagar store manger if i know full name of mr. Sandip which i didn’t knew. Her store manager ms. Shefali was trying to reach gaandhinagar store manager through call but no luck. Ms bhagyashree informed as store gets closed by 7:00pm person would have left for the day. On asking again on status ms shefali tells we are trying to reach for you only "as if a big mercy has been done on me". At 7:15 pm ms shefali wanted to talk to ms. Bhagyashree on something she told me from here we will be able to do only this & you will have to check the status with gandhinagar store after 3 to 4 days. How will i know full name of mr. Sandip i can only read what is written on the batch of the executive chest.
6th oct i again went to gandhinagr store to ask my sim activation status. My token came to a different executive (Forgot to ask name & also there was no name batch in executive’s chest) than mr. Sandip. As soon as i reached executive’s desk mr. Sandip told him that madam’s number will be activated by tonight by 9:00 pm to 9:15 pm on me asking it took a week than 48hrs executive told me it will take atleast 7 days for activation. Then when i asked why mr. Sandip told 48hrs there was no answer either by executive or mr. Sandip. Executive asked me to connect with mr. Sandip he told that he has taken all approvals to retain my number in prepaid only. He also gave me his number to call him if my number has not been activated by specified time. "mr. Sandip acted as if he did a big mercy by retaining my number in prepaid i suppose that’s their job". As number has not been activated till 9:45 pm i called mr. Sandip to someone else has picked up stating he has forgotten his mobile at home.
"i never expected that with such an international brand will have such lazy or laid back attitude. As am a customer for 10 yrs my number is present in all important places due to my number has been deactivated my all other works like bank related, adhaar, voter id etc. Has been stopped. What if i have misplaced my wallet with all my cards in it i would not even get a notification if my card has been misused. Request your help in getting my number activated & i request for a compensation from company for the mental harassment & torture i have faced from them till now."
Vodafone India customer support has been notified about the posted complaint.
