Vodafone India Complaints & Reviews

Hello sir,

Inspite of multiple emails to nodal team, appellate authority, corporate care & vodafone care and multiple calls to 198. I haven't received any resolution or any call or any reply to my emails for the complaint and for the concern i raised and complaint gets closed by stating it is addressed. But the fact is nobody from the vodafone services called me with resolution for vodafone numbers [protected];[protected];[protected];

I was promised by vodafone relation manager that as per market standards i will get a corporate bill but he fails to fulfill the promise (Pfa).

Thanks & regards,
Sameer ahmed
[protected]

I have prepaid number [protected]. I unable to send sms or call by this number then i ask to customer care many time for reason they not given proper answer to me & misguide to me. Several time they give me different reasons like "i have no sufficient balance, sim validity, wrong sms settings etc." & i follow them instruction & after that i done validity recharge, balance recharge, message setting etc. But still no any services has been activated on my number. Now i am unable to contact customer care so how i can resolve my problem?

When i was using my mobile phone yesterday[protected] then i got a msg from vodafone service and that msg was - dear customer your account is debited with rs 35. Than i contact to customer care and then the executive says because of some technical issues they cann't help, so i again contact to customer care next day again and requested please return my money i did not activated any type of services but they did not refunding my debited money.

I had requested your executive to change my plan to 149 rental during may 17. Till date its not changed and i am making payment unnecessarily for higher bill amount whereas call usage is very less. My numbers are [protected] & [protected].
[protected] is atleast used but [protected] is kept at home for additional purpose hence is for used receiving calls and so must be billed very less. Kindly look into matter and reverse my payment to my mobile bill account at the earliest

I am unable to use internet on vodafone data card from the last 2 months even after paying the bill. I had called the executive regarding this issue but no further response from him. The Vodafone executive mr. akash with contact number is just ignoring the complaints
Akash contact no. [protected].
My contact no. [protected]

I, mrs vanita dixit, a senior citizen, travel very frequently out of india. This is to bring to your notice that i am a customer of vodafone having 4 mobile phone connections in my name. Secondly, i have always been paying the monthly bills of all the 4 connections generally in advance and also little more than the due amount every month.
During the month may, 2017 i had travelled abroad and returned to india on 30th may. On my return, to my utter dismay, i found that the outgoing calls facility on my phone [protected] was suspended. On making enquiries at the nearby vodafone gallery i was informed that i have an outstanding bill of rs. 59530/- and hence the outgoing calls facility have been suspended. On making further inquiries, i discovered that i was charged for using gprs facility while abroad, which i had never used. I dispute this and hence i making this complaint. I would like proper investigation of this and a satisfactory resolution.
Since then i have approached multiple officials of vodafone through emails and calls, but to no avail. I am attaching copies of all such correspondence with this complaint.

Sir my Vodafone number [protected] and my number SMS service is barred stating that I am using it for marketing purpose and I have to register with TROI. But I confirm you that I am not using this number for any marketing purpose and I am a collection executive working in Vodafone.
So kindly release my SMS service immediately.

Not able to recharge. Amount was deducted. I'm trying to recharge several times. It is an emergency. I'm not able to use the phone. Why i have to use vodafone.
Below is the message received each time.

Your request to recharge 500 inr cannot be processed at this time. Transaction number is onr[protected].

Please recharge immediately. I'm starting to travel.

My number is [protected] i have send request through bhavani communications gudiyattam vellore dist, postpaid to prepaid connection march month. With out using of sim your sales persons ask me to pay money for last four months.
Kindly take action to solve it. I have already excess paid. Contact mini store bhavani communications gudiyattam taluk vellore dist for more details. Mini store incharge told me that we can't change your number. We tried so many times but process cannot be completed.
Process failure. Here i have mentioned that without using of sim bill will be created and your billing section vodafone ask me payments. Kindly take action for my complaint.

Please refund my mobile balance amount of rs. 90 deducted for wwe zone pack. I have no intention to subscribe this pack.

I have a vodaphone haryana postpaid connection. For change my plan i visited their vodaphone store, call their respective employees but all in vain. Now from last 8 days i contact their customer care executives sevral times about changing my post paid plan.
I call them on 29 august, 31 august, 02 september, 3 september, 4 september, 5 september but they are misguiding me, giving wrong information. Their unprofessional act wasting my time and money. I have this postpaid no. From last 5 years and i regularly paid all the bills but now i want to change my service provider.

Hello there,

Please find below details of my vodafone number
M. No: [protected]
Plan: vodafone red 399

I had recently port my number to vodafone and at time of porting i was told that i will get 21 gb internet data, but now what i got is 2 gb

I had called 3 times in customer care and also visited vodafone store, every time i will get a different answer from company representative

1st time: your number is just activated and remaining data will be credited to your account after 24 hrs
2nd time: you are using 3g phone once you add sim in 4g phone it will automatically credit
3rd time: please visit vodafone store they will reset your plan and you will get that benefit

Currently, i visited vodafone store @ shivranjni, ahmedabad. After waiting for 1 hr they will not even check in the system for any resolution and just told me that you will not get this benefit now

Now i am stuck with vodafone and there is no option for me to paying vodafone 399 rs every month and i will get nothing out of it

If you can look into this and help me to solve the issue

Expecting some positive response

Dear sir,
Iam not satisfy with your internet network
Coverage n data packs... Hence, i thought to move to airtel... Then i have started
To send sms to 1900 for porting...
But, iam not able to send only for 1900... "message could not sent" is showing... Tried 10 time...
By speking to custmer care for solution... They keep giving non sense / irrilavent solutions

Hi team,

Friday night i requested to block my sim as i lost my phone, and on saturday i submitted all required docs and get duplicate sim. But it's not activated yet.
Since saturday i am chasing vodafone store and customer care but still didn't get any solution from vodafone.
Every time i got only one response that in next 2 to 4 hours your sim will be activated.
And when i called again and again than customer care advise to go to vodafone store. When i went vodafone store they said we already sent mail for activation please connect with customer care.
I fed with this #.

My number : [protected] (Vodafone number)

Regards
Mukul sharma

I have a nokia n79 with a vodafone sim card. It was working fine. But i was not using this phone for some personal reasons for quite some time. To-day when i tried to use it after charging, it shows "sim card registration failed". My detailed registration address etc. Remains the same. Shall be grateful if you can advise how to resolve it.
Thanking you
Amitabh bhattacharyya,
[protected]@yahoo.co.in

Hi,
I tried porting out my vodafone prepaid connection ([protected]) last week but was unable to send port sms to 1900. It shows message cannot be sent. When i trying sending sms at different numbers the service works fine. I tried calling hotline number and got various excuses. After trying for numerous time one of the executive registered the complaint and said that they have blocked my number for mnp as i was a old consumer for the. He requested to wait for four days to resolve the issue. Now after four days the company has blocked my number from contacting the service executives. I tried calling from another vodafone number and now they have asked me to wait for another 24 hrs.
Please help me escape from the trap of vodafone asap. Thankyou

Everyday i am getting calls from vodafone to get my connection port into it i. E. (+91 [protected]) but everytime i ask them to not call me all the time as i am not interested but then also they use to call me everyday and whenever i ask them to delete my number from their data then they say such a foolish thing (That why don't i put my number on dnd), i mean seriously how someone can be such a foolish person and such a foolish network who use to call me everyday and that to when i use to say such words in such a bad manner.
I request you to kindly take some serious action against this network as they are making someone irritates a lot

Date: 05/09/2017
I wanted to convert vodafone postpaid to prepaid. On saturday i went to bhosari, pune vodafone store. They said they don't do postpaid to prepaid. My question is why are they their?
Today i chatted with customer care, they said visit to store nearby me at baner and it's opened inspite of ganesh virarjan. They don't have any contact numbers of any shop. I was not able to find the provided address for an hour. Then i found that store is closed. Then i went to other shop at khadki the address provided by customer care. Store was not their on the provided address., which itself was frustrating. Then i went to wakdevadi store, they said store is closed now and we cannot take any other customer's request. I said i cannot come there as i do have office, but the lady manager at wakadewadi was behaving very rudely and it was like i'm begging but she is not listening. Vodafone is supposed to help customers and not to ignore them. That lady was busy talking with her friend and busy laughing with her. She was like no i cannot help. I had lost 3 hours in heavy sun, which was itself was frustrating. I request you to please take strict action against them.

I'm writing to bring to your attention a serious issue i have faced. I've been cheated and charged unduly for a data plan that i had never subscribed to.

I had also called to ensure such plans do not get activated on my phone, but to my horror and thanks to your inattentive staff, i've been charged this since may, and i'm now rightly seeking compensation for the same.

It is evident from my past bills that i had asked them to remove any data plan as i had received another sim, that met with my data and calling needs. However, being a loyal customer and not having any past dues has resulted in exploitation of my account and this downright fraudulent behavior towards me.

I'm hoping that this gets resolved at the earliest and i don't have to post this online.

I look forward to hear back from you about this incident at the earliest. I can be reached by phone or by email.

Hi,
I have changed my network provider from vodafone to idea through mnp.
Rs.104 was the balance amount to be paid. After the clarification from vodafone customer care. Rs.112 was refunded afterwards till june20th billing.

Vodafone has been charging from june 20 th 2017 till aug 2017.
Since my number has been ported to idea on june 23rd.
And they have send me a notice to pay the bill amount of rs.1147 now.