Vodafone India Complaints & Reviews

I am a vodafone india postpaid customer. Never missed my bill payments.
Last month (August, 2017) my bill due date was 23rd but i paid the amount on 14th itself.
The issue began, since i made my bill payment through central governments digital seva, csc. And this payment didn't reflect in the vodafone account.
I explained this to vodafone customer care thrice and just received almost similar to an auto response.
Then raised the issue to regional nodal officer. He called many times but my issue was never sorted out since he didn't have knowledge about csc or digital seva.
Meanwhile i got the next month bill. Already my outgoing facility was barred. After the september month bill they deactivated my incoming also.
Whilst there is an ongoing issue how could they do this. This is a very very bad policy.

I activated a one time internet recharge pack last year, i. E; 2016. I do not recharge the number often. Whenever i recharge the network is making no exception and auto renewing the pack again and again for the last 6-8 months.

If this is not unethical, i do not know what is. I called up customer care on 7th september when i noticed vodafone is looting the whatever the balance i had, to deactivate the auto renewing 'internet pack. They sent me a message that they have deactivated it.

Surprise arrived today via a message quoting your internet pack has been renewed. I am very irritated with the unethical behaviour of vodafone network.

Phone: [protected]

I called the customer care 4-5 times in week regarding, not getting offer of 398 unlimited net and calls pack on my vodafone number.
Take action on it as rather as possible...
The main problem. Is about that the 398 offer is not offering me even after talking to the customer care person..
The customer care person is telling that u will get the offer soon soon sir... But it total 1 week completed till now also i not get the offer...
. So plz understand. My problem..

I have registerd my complaint on 14th august regarding rs. 105 rs charged against vas service in the bill dated 12th august 2017. For which i waived off for the charges rs 105 on a last day before the due date.in the same complaint i have said that in the next bill cycle it is showing me unbilled amount against vas services of rs. 37, which is just continuation to previously activated service. Now no customer care executive is lodging the complaint. Also when i sent the port out request, i received the call offering me same service with additional data and less rentals (I. E. Rs 299) which is unnecessarily charging me for sms. I have also been told that this will be the plan forever. And now cse says its only for 1 month as welcome offer. I will not going to pay any extra penny for non used services. If recordings of phone calls is required i have it with me

Dear sir,
I have purchase new vodafone sim, connection no.[protected] at that scheme as 1gb net daily + unlimited call for 84 days, but my net not working i have goes to rajkot vodafone store his executive told me that due to new sim verification you insert sim card in 3g phone therefor above scheme was cut off
Pl do needful
Thanking you
Regards
Bhavesh

My number was given to another user even when i m regularly using my number on daily basis. How can you deactivate my sim when my sim is inservice. How irresponsible and mistake was done by vodafone executives. How can they give anybody my number when i m using it. Because of this i face alot of problems. Even when i m trying to call on customer care executives they are not attending my call.

M-[protected] (4g)

12/9/2017 ko rs.96 ka recharged kiya tha.
10gb data (2gb3g/8gb4g)
V. Care se pucha to kaha.. Ha up 4g offer ke liye applicabal ho. Up rechar kar sakte ha.
But 8gb data use ne kar parehe ha
V. Care se aj puche to kaha
Up ka ariya 4g nehi ha. Up use ne kar pao get? Sorry.
Asking-to up kya,
V. Care ye upka problem ha.
Kuch action hoga.

M unable to send sms from my vodafone number [protected]. Called at 198 many times to resolve the issue but didn't get it resolved.. infact they blocked my number and now m unable to complain on 198 again.. please help me out as I need to send sms to upgrade my sim otherwise it will be deactivated from 15-09-20!7.

My number is [protected]. Please deactivate automatically added vas "celltick myth busters pack" which i cannot unsubscribe thru sms. Moreover your call center executives are useless to help and support as they also dont know how to stop these unwanted service. The mentioned vas has appeared on my monthly bill for past 2 months continuously and every time call center guys confirm us it is deactivated and will not appear on the monthly bill. Hopeless service.

Respected sir,
I beg to state that i have aadhar card and i want to link my vodafone
Mobile number with aadhar no.
My vodafone mobile number is [protected].
My aadhar card no. Is[protected].
I have visited office of the vodafone mobile at veraval for link my vodafone mobile number with aadhar no. On dated 09.09.2017.
But, the office staff member of the vodafone mobile has failed to link my vodafone mobile number with aadhar no.
Kindly, take necessary action from your end as early as possible.
Thanking you.
Regards,
Arup kumar barat.

Address :- dev - ashish park (Apartment), flat no. :- f1, first
Floor, near 80 feet road, p. O. :- veraval, dist. :- gir - somnath,
(Gujarat), pin code :- 362265. Vodafone mobile no. :- [protected].

I am very sorry to say that twice wrong deductions have been maid from newly ported in Vodafone mobile no [protected] for SMS & service activation at 1940 hrs on 12 Sep 17. Also there was no response from customer care.
Such unreasonable deduction from reputed company is embracing. Please look into the matter.

&

My wife mrs. Chitra subramanian has been using a vodafone prepaid number. This number is obtained using the id proof by my daughter smt. Madhumithaa

On 5h sep 2017 i and my wife, mrs. Chitra subramanian (Actual user of the prepaid number) went to vodafone store, nanganallur, chennai 600061 with her (Wife chitra subramanian) original aadhaar card, copy of the same. Upon checking by vodafone, nanganallur, they informed us that since it is in the name of my daughter smt s madhumithaa her aadhaar proof has to be provided. Which is correct. I do not dispute that.

We asked him since the number is being used by my wife chitra subramanian since the mobile was bought, asked vodafone nanganallur, to change it in the name of chitra subramanian in their system and update chitra subramanian's name and aadhaar card. To this, vodafone nanganallur said "as it is in pre-paid number name and address cannot be changed. However it is possible to do that if we agree to convert the prepaid into post-paid account with same number". When vodafone insisted on this, we agreed reluctantly. And vodafone ran their system with changed details. However, vodafone nanganallur said, some kind of approval is awaited which they will get through their system or as an sms to them. And asked us to wait. Since that day vodafone has disabled the above pre-paid number and it remains so till the date of this complaint

After about one hour vodafone nanganallur informed us since it is getting delayed, if we could come the next day i. E. 6.9.2017, it will be through. We agreed to this and went our way. However from 6.9.2017 my wife fell in high fever. I tried contacting vodafone nanganallur over phone and unable to do so. After about 2 days of local treatment by our family doctor and checking the blood count, on 8.9.2017 the doctor suspected dengue fever and advised us to admit her in dr kamakshi memorial hospital, pallikaranai, chennai. We did so and she was hospitalized since then and finally discharged only on 11.9.20017.

Since 11.9.2017 i could not take chitra subramanian (The actual user of the vodafone number). It will take another week for her to fully recover fully), nor i could not contact vodafone, nanganallur overphone.

In the mean while i request vodafone to update the aadhaar details of my
Wife mrs chitra subramanian

Presently we two have come over to chromepet in my daughter's home as a temporary measure.

My request is that vodafone, nanganallur do the necessary changes with aadhaar copy of chitra subramanian and activate the pre-paid connection, as pre-paid connection only. If chitra subramanian's personal appearance is unavoidable l assure that i will do so and bring her over to their store once she fully recover.

Thanks

I want to disconnect my vodafone number [protected].
As i am not using the internet then also i have made full payment with charges rs.806/- and requested for disconnection your people are still contacting for payment. This time i m not going to pay any amount. As the person already assured me that after making this payment they will disconnect the no. Instead the person from vodafone still keeps on calling. No body asked me to go to vodafone gallery for the disconnection process & now they are harrasing me. Please do something

I had purchased oneplus 5 from amazon where u have offer on vodafone which is eligible on my oneplus 5 device refer the screenshot.
However when i recharged my vodafone no. According to the offer i did not received the extra 9 gb they offered.
When i contacted the vodafone customer care a representative told me the offer is not valid which is a lie as u can see the screenshot on my phone.

Good day sir, i have done my portability of mobile no [protected] from airtel to vodafone. When i register my vodafone no to vodafone care they were said me to recharge with 445 (First time recharge). And did not said about how much time you can recharge for this offer. Now after 12 days i want to recharge for 445, and now they said me to this offer is not vallid. Then i called vodafone care from that they told me this offer is vallid for you, after i went at vodafone store for recharge. They told me it is not vallid. And than after i was called vodafone care they told me it is vallid for 30 days after portability. After some time i was told by vodafone care this offer is not vallid. I west my time for a 1 hour. So i want to complaint against vodafone service.

Dear sir,

This is with reference to vodafone no [protected] which belongs to my son kabeer bhartiya. I would like to bring to your kind attention that vodafone had made an offer for red_1999_individual_new bill plan @ rs. 4900/- on the 12th of january 2017 for upcoming 6 months from the date of activation. (Mail enclosed as under) to my son kabeer bhatiya for mobile no [protected]. He opted for the plan, made the payment upfront and utilized the services for six months without any problem.

This is with reference to your current service request number [protected], it is quite shocking to read that as per your records “red. [protected]@vodafone.com ” is not a valid e-mail id of vodafone. Please read carefully in my mails enclosed, that the offer was made by your vodafone retention team at the renewal of the offer which was made to my son at the expiry of his plan dt 12 jan 2017.


However at the time of renewal of the same plan, my son was offered another red _ bill plan 1999 @ rs 4999 for 12 months (Including tax) from date of activation by your vodafone retention team dt 19 th june 2017. This included unlimited l + n + roaming (Ic + og), 4 dgb, 4g/3g data plus 1000 sms per month. (Mail enclosed)

He was asked to scan the vodafone bar code and remit the amount through paytm which he did the very same day. The transaction id is [protected]. The payment was made to idea cellular no [protected] on 23 june 02.31 pm. We were assured by the vodafone staff that his plan has got activated and payment has been processed and received at their end.

When after two weeks later we get a message that a bill has been generated for rs 4000 which my son had to pay immediately. We approached the vodafone office in sector 50 first and then after 3 days at sector 18 vodafone noida office to get this issue resolved as we had already paid for 12 month plan. The complaint was made and complaint inquiry no is [protected].

Then i get a mail from mr rajesh from your department dt 26th august in response to my complaint made at sector 18 noida. (Service request no [protected]). Without reading my mail carefully that this offer was made by your retention team at renewal of the first plan, he replied that since your plan was over you were charged the normal tariff.

I shall appreciate if your department attends to customer complaints with correct information and resolve the case rather shifting the matter to another executive to revert without understanding the issue.

Hope i have made my case clear now. You are requested to kindly resolve my issue and activate the plan as we have already made the payment.

Request for an immediate intervention to resolve this issue for vodafone no [protected]. Now my sons mobile no is barred evan after payment of rs 5000 in advance to vodafone. This is how the privilege customers are treated. No one is ready to come back with a solution but mails a template answer which is applicable to all complaints. Awaiting your speedy revert

Thank you.

Anita kalsy bhartiya
Principal consultant, brand management
Mobile no [protected]

— forwarded message —
From: vodafone ind (Del)
Date: mon, jun 19, 2017 at 6:33 am
Subject: [protected]@[protected]@ 12 months
To: kabeer. [protected]@gmail.com

Dear customer

Greeting from vodafone!


Thanks for your communication with us regarding your mobile no‐ [protected]


We are pleased to offer you red_1999 bill plan @ rs. 4999/‐ (Including service tax) for upcoming 12 months from the date of activation

Plan benefits:‐

Plan name
Monthly rental
Benefits 3g/4g handset users
Red_1999
1999
Unlimited l+n+roaming (Ic+og), 40gb 4g/3g data, 1000 sms

Now simply pay with paytm,

Scan the bar code and make your payment.


Double data offer exclusive for vodafone 4g handset users, double your data by downloading my vf app from play/apple store..
This is an automated response. For any other queries call 199 (Chargeable for agent access @ 50p/3min) or +91‐[protected] (Standard calling charges applicable) or you can write us at vodafonecare. [protected]@vodafone.com

For any complaints call 198 toll free helpline. Happy to help, vodafone customer connect power to you! For easy access to an array of services you can dial *111# from your phone and access our phone based menu for information regarding your bill, account balance, data plan details/usage and more. Now experience our newly launched my vodafone app

Vodafone mobile services limited (U64202dl1992plc088087) vodafone mobile services limited, c 48, okhla industrial area, phase ii, new delhi 110 020 fax no.[protected]

Tax regn aaacs4457qst001
Registered office vodafone mobile services limited, c 48, okhla industrial area, phase ii, new delhi 110 020 fax no. +[protected]
This message (Including any attachments) is intended only for the use of the individual or entry to which it is addressed and may contain information that is non‐public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (I) destroy this message if a facsimile or (Ii) delete this message immediately if this is an electronic communication.

First offer of this plan offered to mobile no [protected]

From: "vodafone india \ (Del\)"
Date: 12 january 2017 at 6:27:41 pm ist
To:
Subject: [protected]@4900
Reply-to: "vodafone india \ (Del\)"

Dear customer,

Greeting from vodafone!

Thanks for your communication with us regarding your mobile no - [protected]

We are pleased to offer you red_1999_individual_new bill plan @ rs. 4900/- for upcoming 6 months from the date of activation.

Plan benefits:-

Plan name
Monthly rental
Benefits
Red_1999_individual_new
1999
Unlimited l+s+roaming, 8gb 4g/3g data, 500 sms

Now simply pay with paytm, scan the bar code and make your payment.

This is an automated response. For any other queries call 199 (Chargeable for agent access @ 50p/3min) or +91-[protected] (Standard calling charges applicable) or you can write us at vodafonecare. [protected]@vodafone.com

The best part is that vodafone customer care doesn't have a quality team or a good management to take action those customer care reps who doesn't value their customers. Porting out is the only option and suggestion to all those unhappy customers.
Reason being have already many times raised the vodafone complaint marked to vodafone nodal & appellate under network but without any satisfaction provided by vodafone end.
Moreover i have completed 4 to 5 month regarding the same but still we getting same problem as of now.
At least every month i raised the complaint (Kabhi kuch problem ke liye, kabhi kuch problem keep lie) why such error coming specially for my number.
Last five month network team giving new eta for the resolution and on that eta date new eta date announces…its totally pathetic service please intervene.

Raj
[protected]

Vodafone store sector 50, noida, uttar pradesh.

I had gone to get one of my mobile number ported into vodafone and pay the dues but the guard dint allow to even get in the store even though i had the token as they said that there are sufficient people waiting inside for the executives. This happened not once but thrice in the evenings whenever i left the office early to pay the bill. The executives joined the rude security guard to not allow us to enter as the time was 7:15 pm and they had sufficient number of people to be attended. They dint even respond to us...

Have purchase Rs.20 Vodafone top up voucher Card But Pin Number Is Damaged after scratching a bit too hard . Please Give Me OrRecharge On My Number .
Mobile Number-[protected]
SERIAL :[protected]
E-MAIL [protected]@gmail.com
secret pin :?

I am your very old customer and my sin no. Is [protected], every month my bill is coming very high as compared to my uses. Many times i have visited to your gallery to change the plan but, every time they are saying please mail to our corporate email ed. But no one is responding me proper. This is my last request i am doing with you to change my plan according to my uses. I m also requesting you to cancel my international roaming as soon as posible. Kindly do the needful.