Vodafone India Complaints & Reviews

My bill plan is 349 un limited call and 10 gb data. Free but my bill last 3 month se 1000 around aa raha hi and me last 3 month me kidar bi bahar nahi gaya but muze roming chargeses lagaya hi pleses reversed my bill other wise iam choose the another net work pleses this issue is very serious other wise iam complaint other department my from n ravriya

I don't know what is the problem with vodafone network, do they always go through technical problems or is it a new way of looting their customers.

Till last week i had issues regarding the recharge of data pack that i was in need of, i was recharging for 1gb data which i was eligible for but the data pack was not getting updated instead i was getting 38rs talktime which i was in no need of. Before that vas service was getting activated of its own, i think after repeated complaints that issue got resolved now but a new problem has emerged.

Today morning i recharged for 27rs bonus pack i. E. 56days std calling @25 paise, but vodafone has deducted money twice for the same recharge.

Can you please refund the additional money that has been deducted? & please take care of these type of technical issues so that for every recharge your customers shouldn't face these issues.

Hi,

My another number 99xxxxxxxx which is vodafone postpaid, i raised mnp to docomo prepaid on 19/08/17 (Mnp applied as well as acknowledged by tata docomo). My vodafone bill date is 201/08/17, i paid my outstanding rs.303 on 21/08/17. And on 23/08/17 sudendly got rs.25 as outstanding that also i paid on the same day.
I got message from tatadoco as well as vodafone that my mnp has rejected i checked with vodafone they asked to contact docomo to re-initimate.
But my question first of all how vodafone can reject my mnp which is absolutely wrong towards trai guideline and your website information regarding mnp.

Here, is the line why my request should not rejected.
"vodafone can reject your request on following grounds:
A) there are outstanding payments due from you by way of pending bill or bills, as the case may be, issued as per the normal billing cycle but before the date of application for porting;"

Please find the attachment and also the same will be downloaded from following link (https://www.vodafone.in/documents/pdfs/IndiaCitizensCharter_tam_che.pdf)
Ref: (http://www.trai.gov.in/sites/default/files/201209040239495160088VOICE.pdf)

Kindly rise the compliant against this vodafone has not followed trai guidelines give me the compliant number i need to write the same to trai. If you have solution for this please let me know and solve my issue.

If you want any further information please let me know.

Regards,
Arun.

Same number provided to another customer by Vodafone. old number active in idea network and am gone everyday to Vodafone store and no one take serious about this.. please do needful.this is very serious matter. because now a days phone number is not a number.our ban details. social sites all are connected with number..so please solve my problem.

Vodapone as disconnected my tel no [protected] inspite if aving credit balance and validiaty upto 31.05.217.

In spite of contacting vodapone on mail and in vodapone sop and submitting all requested documents voter card, adar card, photos, forms. The number is not re-activated.

In stead i am being told to try wit bsnl. Bsnl says it is vodapone responsibility.

Please take immediate action to solve and re-activate my number whic is important

Dear sir/s,
With reference to above subject i am interested to rent out my land for mobile tower at my vacant land situated in bilaspur (Cg) 40x60 open space having very attractive place, village mopka, near south eastern coal field, head office area. Though i have received a proposal which seems to be not valid terms and conditions. Please send your proposal in details. Kindly contact my [protected] / [protected]

Would like to inform you that kindly disconnect my post paid connection number is [protected].

Due to Signal is not proper where I'm staying .

So many times I complained in customer care but there is no resolution from your end so as soon as disconnect my post paid connection immediately.

Thanks regarding

Upendra
[protected];[protected]

Hello sir/madam,

Mobile # [protected]

Relationship number # 67073734

This is utterly disgusting, i am writing you about the false promises and poor incompetent service received from your vodafone store located at
Coles road, frazer town - no 321 ward no 91, cleveland town, pulikeshi nagar, bengaluru, karnataka 560005.

I am a vodafone customer since 5years and being good customer never failed to miss payments and never had complaints about the services i received, though i had bad times.

The issue started from 7 feb 2017 i requested to transfer my number ([protected]) from postpaid to prepaid, i have been cheated by changing my plan from 299 to 499 plan and by not moving my number to prepaid, this was done without my consent and this a fraudulent activity. I visited the store and asked the store rep who failed to transfer my number to prepaid. The rep not even apologise, however than processed the request and said number will transfer to prepaid in 24 hours which was again a fail promise, i revisited store after 48hours and activated my number. Mean while my bill was generated for rs 257.52 based on new plan 499 in advance and i rushed again to store the store rep by name "mohammed azharuddin" agreed to waive of the charges based on new plan and calculate the bill according to my old plan. After calculation i was asked to pay rs 130 and rs 100 will be waived off.

After couple of days again i receive email asking for due of 140 or 150 approximately. I went to store again and spoke to "mohan" who is complete dumb who don't even bother to listen the customer just talk like robot and repeat same thing again and again. I asked him to call azharuddin and as he promised previously, so azharuddin came and he agreed and confirmed that the charges will be waived completely and i need to pay around rs 70 again for previous usage. So i paid. However i paid back all the charges rs 70 plus rs 130 total rs 200.

Hence again failed promise, due to which now i am receiving emails asking for outstanding of 198, i lost trust with store reps and called the help centre they refuse to help as there is no account details and visited store again met "mohan" who clearly denies that there is no service number or notes stating my complains. Which is a clear proof of poor appalling service and fraudulent activity done by vodafone store representatives.

I have already replied to the first email reminder received from gunashekar. [protected]@vodafone.com for outstanding balance of 198, i never received any reply back to my email.

I request you to look into this matter and respond back with resolution and actions taken on poor service and fake promises made to me.

If this case is not dealt with priority and not resolved in next 30 days i would take legal actions with the help of consumer court and regulatory bodies.

From morning my vodafone [protected] number was blocked for sms and calling, when i asked to customer care they said that i need to register with trai. Actually i did not do any kind of marketing. I never send any kind of marketing msg to anyone sine 3 to 4 months. Without my knowledge they blocked my number for calls and msg. How to un block it... Plz help i am helpless.

Dear sir,

I would like to bring to your notice that i am not satisfied with the kind of service i am receiving from vodafone company executive named vinod who distribute the load balance to me. He is denying me to give the load coupons and saying me that unless i give him new activation cases he is not going to give me the load balance. I told him that as and when i get cases of activation i will definately give it to him but i think it is unjustfiable to stop giving the load balance because of it. I find this utterly ridiculous. I have never this kind of service from vodafone being a retailer. Also there is no visit by asm level person on our area so that we can discuss our issues with him. Please help us so that it will help me to server vodafone customer better.

Let me give you information about myself.

Name - gautam gupta
Pos address - bank colony, delhi -93
Pos code[protected]
Pos name - [protected]- g gupta communication ka251
Aadhar no.[protected]
Phone no - [protected]

I am holding a vodafone prepaid account migrated from idea through mnp, bearing number [protected]. My sms outgoing gets barred, without any valid reason, though i have contacted the customer care about this issue couple of times but no action has been taken yet. They are saying that you have not submitted caf. But at the time of porting from idea to voda i have provided aadhar no and submited ekyc (Through bio metric) at retail shop. Now they are asking to come to vodafone mini store in varanasi 100 km away from my place.

Hi,

I'm jasmi fernandes using vodafone since a decade with number [protected]. I spoke to your customer care for change in plan.
I have a corporate plan and needed a change in plan as per my colleague received from you guys as she was porting to airtel. Her 349 rental plan was changed to 299 and that's the same i required as we both were under same corporate plan.

I spoke to raj the call operator and he told me the above that my friend has a discount provided by your company and for your plan change i will transfer the call to billing and plan team (I believe that team which tells you various rentals.)

I spoke to this guy junaid who'm i explained the issue, but he was not ready to believe me and either your systems and stuck stating my friend is using the 349 plan only. I was not satisfied with his reply and wanted to speak to senior he was not ready to transfer the phone and stated seniors are unavailable, that was at about 5:10 p. M. The cal went uptill 5:35 p. M. And i insisted to speak to the senior. He was trying to frustrate me and finally when i had a bad word spoken he dropped the call.

I want to as why the hell do you'll do this way?

I have had a very bad experience and will definitely port my number to airtel.
Thanks for the services,

Your unsatisfied customer from mumbai.
Jasmi fernandes
M. O. [protected]

Dear team i port my connection from vodafone prepaid to postpaid, at the time of porting your vodaphone store executive mr gaurav told me that i received 10 gb data free continuously for 3 months and after completing 3 months i again received 10 gb data free for next 6 months now everybody denied it so kindly resolve my problem
M no - [protected]

They r promising 20gb data to get users port from other networks. They give 5gb + 10gb as welcome gift from application u have to download which is nowhere mentioned while porting & 5gb wi fi data for which u have to be nearby vodafone hotspot which is mentioned when called to activate separate pack. Plus they started charging once 15gb data is exhausted. No clearity while offering & surprise conditions when u use it. What is the point of offering 5 gb wifi data when u r not able to use it. Attaching the offer they sent when newly ported.

My number_[protected]
Mail id /gmail_-_karangautam[protected]@gmail.com
Plessssssss... Send my number.. Is all call detaile

Sir...
Plesssssssssss
Very importent...
Sir aap se nivedan karta hu ki mere is
Mo. No. [protected] ki
Puri call detaile mere mail ya gmail id me send karne ki krapa kare...
Shivmoorat pandey
Distic... Satna mp

I am using vodafone postpaid from last 6 years but now i want to change postpaid to prepaid.
I have visited many vodafone store in pune but every time i received message that "manager is not available, please visit next week". I am continuously taking follow-up from last 2 weeks but no luck. I have below concern.

Are you sure that you manager is not available from last 2 weeks in city like pune and you have no options when your manager in on leave?
You are giving new sim or doing prepaid to postpaid in real time but for doing postpaid to prepaid you have lots of reasons. This is worst experience i have ever had.

Please update me on this or i have other options also.
Hope you will take some action on this, waiting for your replay

I never ever face this kind of intolerable and hectic services. I am logging a network complaints against vodafone services since last six months. But what a pleased services this is. Neither they resolve it nor they gave me a fix time for resolving this. Over hundred of times i has been visited vodafone store and called to customer care but i didnt get any solution.
You say yourself a world wide brand. I think, you even dont deserve the last place in telecom industry in whole world. You are just making customers fool. 4g 4g 4g where is 4g working. Here we are not able to calls. 4g and 3g is so far. You and your management are the wrost thing i have ever seen in whole life.

I have received a very high bill for my mobile no. [protected] from vodafone, on further inspection, the executive told me that there were some internet services running on my mobile browser. I have checked all the setting and did not find anything, i called vodafone regarding this many time but they did not provide any help. Finally when i see that bill was coming high i have asked them to discontinue my services, but they keep on adding bills for 2-3 months simply and asked me to pay entire amount. Though i have paid entire amount they still sending me notices and asking me to appear in court. They do not stop here, there recovery agent called my wife and used very abusive languages (F* and other stuff like this, cant even mention those). If vodafone cant correct the errors in the billing, they are not supposed to charge and recover this wrong amount. Vodafone has tortured my family like anything and i will strongly take action on this. Strongly recommend people not to avail vodafone services

Sir I lost my phone along with my vodafone sim ..I request you to immediately block my sim ...My number is [protected]..I have tried to connect with customer care of vodafone..But unfortunately I couldn't ..Due to network problem...Pls sir block it immediately before it get misused by anyone

Yesterday suddenly from my vodafone no [protected] my balance has been deducted about rs.41 so, i therefore contacted customer care to know the reason of deductions but they cannot give the valid reason for deductions n straightly refused to refund my amount. Whenever they see i have balance in my account they always deduct like dis
I jst want my money back.