Vodafone India Complaints & Reviews

This mail is in regards to the bill for the current month cycle 25/06/2017 to 24/07/2017, of Rs.963/-, in which apart from the line rental of Rs.549, i have been charged for the VAS activated without consent an amount of Rs.298/-

Initially after receiving text message informing me about VAS being started and i had been charged Rs.35/- for that, I immediately called the customer service and asked them to cancel that and also make sure that i don't get charged for it. I was informed that i won't be charged and i should be rest assured about it.

After that again i received a similar message of Rs.63/- again i called to deactivate the same, and i was assured i won't be charged anything.
I thought it was due to Touchpal keyboard which was giving lots of pop up msgs, so I uninstalled the app and also formatted my handset, but inspite of doing so i received another msg of VAS for Rs.150/-, i called again the customer service and they cancelled the service. But also i kept a track o[censored]nbilled usage on My Vodafone app, which was showing Rs.200 + usage, and i then waited for the bill to be generated.
When the bill was generated i found that i was charged extra for the VAS only, and none of the charges were reversed.
I called up the customer service on 28/07/2017 and i told that i won't pay the Rs.298/- for the VAS and i want it to be reversed. I was informed that a ticket[protected] is raised and within 48 hours i will get a revert about the reversal.
Today on 30/07/2017 in the morning when i called up the customer service advisor, the lady on the other side informed me that the back end team informed that the charges are correct, and they won't reverse it. When i requested for talking to the manager there, she put me on hold for 10mins + and then disconnected my call. Then i made another call, and i was informed the same by adviser Mitesh, and when i wanted to talk to manager he said that the manager is busy on other call and he cannot let me talk to him. In turn he asked me to send a written complaint.

I sent an email to Vodafone requesting for the reversal of this amount as I have not used it all, but they responded that the charges are all correct and i have to pay it. I refuse to pay the charges as I have not used them at all.

I recharged my vodaphone mobile number through https://shop.vodafone.in/shop/prepaid/easy-online-recharge.jsp this website but i havent received any balance in my phone but my bank credit has beed reduced
Payment id is JUR[protected]
And my order no is o[protected]
transaction date and time is Aug 13, 2017 07:07:56
As i haven't received any recharge i request for my refund//

I am having a postpaid Vodafone number [protected] which was earlier ported to Air Tel but later on I again switched on to Vodafone being not satisfactory results of Air Tel bit since the day I have switched over to Vodafone, but the same number was suspended due to change of address I again submitted my proof of residence for restitution of services of Vodafone co. but surprisingly even after providing necessary document my above said no. has not bee restored till date. I time and again making contacts with the officials of Vodafone Store Lawrence Road Amritsar requesting to restore my cell phone no. but unfortunately nothing has been done by the concerned authority in this matter. I have been facing disconnection of my cell no. since last three weeks, I'm facing great hardship due to non availability of my cell I cannot change my phone no. because this no. is circulated in my relations so I cannot choose to get services of any other company on any other number which may create more trouble for me so you are here by requested to restore the facility of my above said cell number

I had put request to change the vodafone no to prepaid for vodafone no [protected] i had paid 500 rs in that 500 rs they cut 157 automatically without any usage, but they didnt convert my no into postpaid even after 1 month, then they told me to recharge 110 rs we will convert tge sim, but still. After 15 days they didnt convert my sim from postpaid to prepaid

Hello, my name is danish and i am from agra. From last two days i am going to vodafone customer care office at pratapura, agra to port my tata docomo postpaid number [protected] in vodafone prepaid number but no one out there islistening to me. They are giving silly excuses like server is down an all..
Pls reply as soon as possible.
Danish razah
[protected]

Vodafone deducted rs 21 for activation of wwe zone pack today at 9.30pm. They deducted as rental charges for 7 days. I didn't requested for this pack i even didn't clicked on any their add.

I use this no only for calling not for internet use..
Still they directly deducted without my confirmation.

How they can deduct balance without customers confirmation

Dear sir
I have lost my phone and my sim card is open till now plz block my sim card my no. Is [protected]. Please sir block it anyhow the sim was from my mother id please block it anyhow. Please contact me [protected] i will give all the details of sim card but please block it anyhow because sim is stollen n it is open till now no body is receiving the call they can mis use also plz

349 recharge done vide order no - [protected] benefits not received and balance has been deducted on mobile no.[protected] .
The recharge was done on Vodafone no. And is showing that it was done on idea number
My Paytm balance is wrongly deducted as recharge benefits have not been received
I want a refund of 349 in my Paytm account as that amount has been deducted but benefits not received

I have two[protected] and [protected]. I t is postpaid numbers, Please
convert into prepaid numbers .I am working in Andhra nak, old guntur I take
two nmbers. Please converted into prepaid nos.
v.v.nagmalleswararao
[protected]@gmail.com
[protected]

Hello sir/madam.
Below is the sequence of events. Being harassed by vodafone
Date:12 june - user requested deactivation
Date:13 june-response from vodafone with confirmation that there is no outstanding amount for the connection ([protected])
Date:08 aug - vodafne payment remiinder, user responded with clarification (About not outstanding)
Date:11 aug-reminder from user.
Date:12 aug - threat mail from vodafone, legal action

Please assist.
Biplav

I have not used int roaming. But also they are sending bill. Force me to paying bill. Unless use the net work, why should i have to pay? Past two months i am not using net work. But they are sending bill. I don't pay. I don't use vodafone in my future. Pls disconnect my net work. And again don't send the bill. Again if you are send the bill, i am not responsible. Several times i am telling you. But you are not listening.

Thanking you. Yours

B j anil kumar
[protected]

Dear Vodafone Corproate Custome Care,

am writing to you on behalf of Retcomm Solutions and we are in possession of the following numbers:

1. [protected] : Plan request change made to 199 Plan (for past two months not changed)
2. [protected] : Number requested for pre paid, Not done yet.
3. [protected] : Number requested for Closure, Number closed as per your service center, but entire month charged for unbilled amount.
4. [protected] : Number requested for pre paid (but still not changed for past two months)
5. [protected] : Bill paid not reflecting on Vodafone system

We have constant and continous issues of our secalation not being resolved in time leading to unnessasary billing to our company.

We are requesting you to kindly do the needfull, else we may be left with no alternative but to surrender and stop vodafone services.

Hi,

I had 2 postpaid connection ([protected] & [protected]). I submitted the port request but it dint get ported and both of my numbers stopped working. I havent used these numbers since April. In month of June i got calls from many persons regarding the bill payment for the month of may and June. That time we cleared this issue and i asked them to discontinue the service of both the numbers. And they closed that case.

But again yesterday i received a bill for the month of August for one number and a legal notice for the other number with the bill for the month of July and august( Usage is zero in all the bills).

I can send you the screenshots of the mail's I sent to Vodafone executives regarding this issue.

I have alot of problems because of this in past, please discontinue the services for both the numbers and end this for once and for all.

Thanks,
Mayank Mittal

Dear sir /madam,
I, nitin bhandari, am using my existing vodafone number [protected] and paying my monthly bill on time. Recently, when i used my account on vodafone app there were many new postpaid plans available. By mistakely red 399 plan was activated by me on my vodafone postpaid number. My current plan was turbo 249 but now it has been changed to red 399. I don't want new plan (Red 399) as it was mistakely activated by me. I would like to prefer to continue with my previous plan (Turbo 249). Hence i request you to change my plan (From current to previous) i. E. From red 399 to turbo 249 plan. I hope you would understand my issue and resolve it as soon as possible. My additional personal details are as follows :-
Name:nitin bhandari
Email id :[protected]@gmail.com
Alternate contact no. [protected]
Thanking you for your cooperation.

Respected sir/mam,
I had deactivated my vodafone postpaid account 4 months ago for number [protected] and i received an email saying that i have not paid bill and need to be present in lok adalat for the case. I already had paid my bill for that usage and it has generated bill after deactivating my service.
Please help me and deactivate my service as soon as possible...

I have recharged with a pack of rs 396 but I have nort received the said benefits of the pack I got a notification about this offer whicH I m attaching hereby..They not even call at customer care.. my mail is also answers for 5. Days.. I guess tey are doing fraud and ignoring.. very poor service from Vodafone.. I m also not able to send the port sms

Hello, i called up the customer care from pune at 7:45 am today to ask a few details about my recently generated bill and unfortunately had to deal with an extremely rude lady named priyanka. She put me on hold for 4 long minutes just to open my bill and on questioning her about why i was made to hold the line for so long she rudely said "system kholne mein time to lagega na, aapki kya problem hai?" every month i have to call the customer care to deactivate a value added service that costs me around 106 rs. Extra. I'm sick of calling again and again. I have never dealt with such a mannerless employee before and it is sad and unfortunate that we loyal customers have to first undergo problems with the bill every month and then deal with such people on a sunday morning who instead of solving a problem, ask their customers to behave and later disconnect the call.
She did not give me her full name, but i demand a strict action is taken against her. Highly disappointed with such servicing. Kindly check call records.
Thank you

Name jyotirmoy gharami my mobile number is [protected] service provider is vodafone india. Yesterday[protected] around 1.35am i have recharged rs.29 pack o[censored]nlimited night 3g/4g data 1am to 6 am. But after some time i revived a sms that 1am to 6am night pack is activated on my mobile number. When i turned on data it shows a page that i have no data balance and no data pack is active on my number. I tried turn of mobile or change sim to another mobile but still its shows same problem that i have no data pack activated. I tried to cal their customer care through 198 many times. But cal is not connected with their customer care executive. Txn# jt[protected]. Please help me with this.

[protected], my
[protected], [protected]
I fullfilled my all the documents at 10:00am today but my no.[protected] is still not working. I got a new sim instead of older sim which was not working. If you are able to activate my no then please do it and kindly take some action against the vodafone care bhadurgarh 124507 jhajjar haryana. My older sim no is[protected]sy my new sim no is[protected]. Imsi no is [protected].

Its been 2 days that ive been trying to send a port request from my vodafone number to 1900! Everytime i try to send this request, the message does not get delivered! While messages to all the other numbers are allowed! This is extremely frustrating as ive been trying to send this request for two days now! This is very unprofessional on vodafone's part and i really need a solution to this asap!
Mobile number - [protected]