Vodafone India Complaints & Reviews

Dear sir/madam,

Kindly deactivate my vodafone postpaid connection ([protected]) as i have shifted from delhi to kolkata. I called on 198 as well as [protected].
Every time i call them, they either divert my no. To another executive or they provide me a new no. To call. Once they accepted my request on 198 for deactivation of the no. But even after around 20 days of that request, my no. Is active. Please do the mandate to resolve my issue as every month i used to get bill without making a single call or using a single bit of data.

Thanks & regards
Subhash kumar

This is to raise a complaint against the customer care executives who were irresponsible with the activation of a postpaid connection we have taken on last saturday (05/08/2017). They have informed us that connection will be activated on the same day. But still its not activated.in between we have complained against the same case 4-5 times to the same customer care section. When we called they informed that the concerned person will reach for a verification but till now they haven't sent anyone to our office. As we are running a firm, this is very urgent to get activated soon. We are irritated by the behavior of the customer care executives and it degrade the brand name of vodafone also. Please do the needful otherwise we will raise another complaint to the higher authority.

Mob no: [protected]
Firm: dgreen interio

Went to vodafone store to activate my existing perpaid number on new sim as my phone was stolen but store executive said we don't have the prepaid sim in stock!! Are you kidding me? Vodafone don't you have any system in place.
As i need the number urgently asked her to issue the postpaid sim but no action till 3rd day evening, again visited the vodafone store now they have the prepaid sims available so asked to activate the prepaid sim only and also confirms will there be any problem as postpaid request is already in system but she said in full confidence if prepaid sim get activated then postpaid will never get activated. Oks till then also things are bearable. But same day in evening prepaid sim is activated and now the
(Vodafone's extremely amazing and wonderful scheme, to sell the postpaid connections forcefully to generate the great revenues by charging like anything and meeting their targets which they might not be able to achieve since how many years, only god knows.) comes into the play. Next day evening my prepaid connection deactivated and postpaid connection is activated on top of it even without the proper address verification and televerification.
Isn’t this great!!!

Also my last prepaid sim has voice and data balance which will now goes to vodafone pocket. Who will compensate that loss??

Stop screwing vodafone. Please device new strategies to increase the revenues rather that these ponzi schemes.

I have problem with my prepaid connection i opt 4g sim and have 4g phone and 4g recharge too but from last 2days my phone is working on 2g mode..
I did everything like reinstall settings restart phone select network manually but it dint work. Then i discussed with your customer executives they said your are in roaming you have zero balance blah blah.
I did recharge my phone but it dint work too. Again i try to call your people but they din pick my call always said on waiting waiting...
So please help me out when i am paying for 4g why should i adjust with 2g

Hi,
I had a vodafone number. My postpaid plan was 399per month. After 2 months they started sending excessive amount. There was network issue and i complaint against the same but they did nothing. They started adding late fee charges without anything and added some services which i never subscribed. I complaint against the same. I got bill for june month on 25th june and they added 100 rs late fee charges with june bill. I sent many emails to care. Vodafone team but they didn't contact me. I tried calling customer care but they still didn't do anything. I have lost my sim but i can't do anything as vodafone never worry about their customers. They are contacting me to pay bill even though i m not using it. I want to take action against vodafone.

Hi team,

This is to inform you that the outgoing services for my mobile number - [protected] have been barred due to excessive usage over & above the limit of inr 12500.

I had activated international roaming plan (Screen shot attached) of inr 2500 on 11th july 2017 upto 18th july 2017 & the same was confirmed by your customer care representative on 10th july.

Now, when i visited the vodafone store, i was informed that the i was charged for "internet usage" however as per the plan all the services i. E. Incoming, outgoing, internet should have been unlimited, as confirmed on your vodafone app & cce.

I am facing issues since today afternoon as all the services on my number has been barred. I am contacting you as advised by your executive at vodafone store @ ansal plaza - palam vihar, gurgaon.

I am facing trouble in running my day to day business activities due to irresponsible billing & customer care. Appropriate action if not taken at the earliest will force me to switch/change to other network.

Take appropriate action on this issue & have it resolved at the earliest. I have been using this number since past 8 years & have been a loyal customer to the vodafone family. I have no idea as to how this billing has happened although i had taken a plan earlier and confirmed the same.

This is not the mark/parameter on which services are to be provided & information to be shared with your customers

Dear sir?/madam
It is regrade to inform you that, as my is in roaming using 4g sim of arunachal from namsai n obtain unlimited data pack from your network. But so many times i have logged the feedback to your customer care, but till now i can't enjoy the pack. If i do browsing it's become buffering and the it begain and then again buffering
. So what is the meaning. O[censored]sing the pack wastage of money nothing.
Therefore, it is requested kindly to look into the matter please.
My complain no is[protected]
K debroy
M/no.[protected]
Guwahati - camp

Hi team,
I m using vodafone postpaid (Delhi Circle) number since last 3years and now i had ported my number to maharastra circle due to reason i had shifted to pune.

I had placed a request over the phone about data and network issue in my area (Sr Req No[protected].

I had received a email from Vodafone and confirming details with he will resolve my issue by 09-Aug-2017.

But fact of the day, i had not received any call and solution for my problem.

As per TRAI guideline, i will not port my number before 90 days of completion. If vodofone dont have capability to give a service, so he will give permission for porting before 90days.

As per ground reality, Vodafone only giving services into ads not on ground.

Trust, If i will not get my Resolution, i will raise my complaint to TRAI and other legal forum bcoz this whole episode giving to me only mental harassment.

Dear customer, we regret any inconvenience caused. We've received request number[protected] for reversing 90 charges against my mob no. [protected]
I have talked with customer care then i was got above msg but still showing vas charges on my vodafone app. 2nd time again i have called to customer care then they replied to wait 48 hrs. But still same bill amount showing on my vodafone app.
Request you please do the needful.

I have taken vodafone postpaid [protected] and shifted to new home in sector 122 noida, but i am not able to pick calls due to lack of network and when i approached customer care then they told me to wait september and i am paying my bills for no service at home and also offers on new postpaid connection is not usuable for me as of now, since not even 2g services is available there at my home. Please either allow me to port my number to any other telecom company under trai rule, sine i cant port within 3 months of a new connection but i cant even pay for no service.

I stopped using my vodafone number 2 months back. Now, i am receiving calls that my bill was not paid for 2 months where as i have never used that number at all. The bills were also not sent to me. I want to disconnect my number but i am not getting help for that. When i asked for bills the lady who called me was not willing to send the bill. My number is [protected].

Contacted customer care about internet connectivity issue and was promised to a solution within 48 hrs.

It's been over 8 days and no improvement.
Tried mailing them - no response
Tried calling again on 198- unable to select option which directs to customer support personnel.

It's really disappointing to see a good company performing like this, especially when there are more service providers in the market, ready with better offer.

Already i using aircel network. Your employee (Vasuki-team leader) call me. She is ask 199 plan (Unlimited calls free + 1 gb data) but now this fake plan. Your verification side this this type not here he is told. Why asking me to this plan. I thinking should you have a fraud employees you have. I have call today vasuki. She is not attend the call. She is have using this mobile no:[protected]

Today i got my postpaid bill and they have charged 150 rs extra for some top doctors online services which i have never subscribed.
Now they are saying you have applied for it online so we didn't send any confirmation message and you have to pay for it.

I am not going to pay for such services..

I want vodafone to remove the charges from the bill..

Hi, i am utpal and my no. Is [protected]. I very well know that while taking this no. I submitted my documents in one of the vodafone gallery in kanpur

After few days, i got the msg from vodafone stating that you need to re-submit the documents for verification purpose.

Then i visited vodafone ministore near gurudev kanpur but they denied to accept the address proof document.

Now i am out of station and my no is off.

I can submit the document of address proof online.

Pls help me.

Regards
Utpal
Alt. No - [protected]

Extremly pathetic network. i want to disconnect my vodafone cards.

let me know the procedure. i am very unhappy with Vodafone service.

pls. see the attachment, where it clearly seen that there is no network.

I recharged for 349 a week before. The offer clearly states that it provides unlimited call and 1 gb/day. This is mentioned in their website for online recharge.

But they started deducting from my main balance making it zero. When called to customer care they say that 1 gb is for 28 days. But before complaining when i enquired the plan to the same person they told it is 1gb/ day.

According to them the number has specific offers and asked me to avail the benefit through 346. But 346 isn't available in the website and eventhough when i enter 346, the message says "sorry! The pack you have selected seems to be unavailable. We are displaying the closest match to it."

They are cheating the customers by showing bogus plans which doesn't works.

Vodafone has charged me rs.1260/- for call on 51717 which i didn't do actually. The duration of the call was 94.10 minutes which is impossible in real. Now, when i have mailed them to waive the charge then they replied that the charge is genuine and i have to pay it. But when i have googled the no. 51717 then i see that many people have lodged the same complain on the same no. With the same amount also. So it is a big fraud from vodafone. Please help me to waive the charges as described.

I had activated a plan for rs.666 a couple of months ago. Even last months i was charged a billing amount of rs.1016, and this month's bill has come up to rs. 988.in the itemised bill it shows monthly charges more than rs.850. Last month i paid the bill thinking that there would have been overlap. But not this t i have no idea what i am charged for. I do make calls... Have hardly sent a couple of messages and have not exceeded my data usage. If they are going to charge any random amount inspite of activating plans then it's just of no use. Inspite of activating a monthly plan, if the company is going to come up with random hidden charges then they better inform customers beforehand. I have been a loyal customer of vodafone since more than 10years and if this how they are going to cheat us then there are many more attractive options available in the market. Highly disappointed by this. And even after this i have called the customer care number three times to talk to a executive but everytime i was kept waiting for almost 10 mins without anyone answering the call. Even after 3 attempts no one answered my call, and they also charge for waiting. Highly unprofessional behaviour by a company as big as vodafone.

Extremely irresponsible guys mr. Naveen mobile no. Is [protected] and mr abhishek no is [protected] these guys are fraud in delhi @ vodafone mnp department they collect document and after that they will not recieved ur phone not done any kind of work i m suffring last one and half month so pls take action against both of guys both guys are not picking up my phone i m suffring to port my number in postpaid vodafone.

Pls contact me if required ill explaind what i m suffering: [protected]