Vodafone India Complaints & Reviews

I was given retention offer and was told my plan will be rs 99 and since april they have been charging rs 50 that is more that rs 200 and after much argument they agreed to give me a new plan with rs 100 waiver.
1) plan is not yet changed
2) asked for sup call no call back and when i call back advisor cuts mg call twice.

I'm much better off convert to prepaid or port with better offer of data and calling.
Highly dissatisfied

My decade old vodafone number [protected] has been blocked today (28/07/2017) without any prior notice under ucc. I have not used this number for any promotional activity but this is my sole contact information for my business associates to contact me.

It is a severe loss to my business with immediate effect with trai and vodafone discontinuing my number. They should have raised the concern and investigated before taking this big step. I have been in touch with vodafone about my number being hacked as some 139 international sms were sent with my number without my knowledge. They can hear in their recorded calls and find out about the ongoing issues. They even agreed to my plea and promised to reverse the charges that were levied on those sms i did not send.

This is a very big loss to me and my business and there is no way i can replace my contact details with a new number (Which will obviously not be from vodafone) with all my business associates.

Have requested for mobile number portability from idea to vodafone. After then vodafone executive asked the proof for the connection. I sent that proof to their email id on 24/07/2017 but still now the formalities not done by them. They didn't ask my photo, my signature. Also they not yet visited me. The executive told me on 29/07/2017 mnp will done. But how it is possible, without my photo, signature, how did they completed the process.

Vodafone executive contact number:[protected]

I want to retain in idea telecommunication

Yesterday in no. you has send the message. in the message you tald that if i recharge 199 so you take 1 gb data per day and unlimited call for 28 days but now they told me only 1 gb data for 28 days. its mean you told fib to me. Vodafone is very bad network company. i am not suggest for using Vodafone now.

Dear sir / mam,

My self bhavin vyas my cell no is [protected]

Since 2006 i am using vodafone services was yesterday i received my cell no bill and in the sms charges taken by you 5741-/,

Sir since 2006 kindly check my past bill detail i was not using this much msg and when i was sending 1 msg for my office college he will received 100 time of my msg, it is done or happen automatically,

I have my whats up i have other social messenger why should i will use this much msg, and you should check mention cell no that was not lady or girls no, even i was not using this much msg for my wife also,

I would like to humbly request to you kindly look in the matter sincerely, i am not capable person to paid this much bill, my monthly salary is up to 15000 how should i pay this much amount kindly please tallk to me in this matter and do the favorebal support me the same,

His is to inform you to this chain mail you should totally wrong msg charge taking in this bill, i was not done or use this much msg from my side, and even am also not using this much msg in my 13 years in my career, i don t have time to spend continually doing mas to particulate the parson, when i was sending 1 msg from my side when that parson was received 100 or 200 msg so that was not my fault this is your issue, still i am requesting you kindly check and do the favorable revert for the same,

I wanted to port my existing mobile number from current to other service provider. So i typed porting message "port my number" to 1900 and clicked on send. But after few seconds message can not be sent displayed on my screen. Then again and again i tried to send this message but every time message can not be sent came on my screen. Then i recharged my number with rs. 50 and tried again to send poring message to 1900 but still message not sent. Then on 8 june 2017 i wrote a mail regarding the same issue "cant send message to 1900" to vodafonecare. [protected]@vodafone.com (All communication are attached herewith in pdf format). Also once i called vodafone care on phone number [protected] and told them about the issue and they said that my message service to 1900 was blocked and at same time they said that service is was then enabled. Then after 24 hours approximately and afterwards i tried to send porting message again again but could not be sent.

I bought vodafone internet dongle from vaishali nagar branch, ajmer in february and prepaid ₹3000 for 3 months as told by the agent on informing him that i only need this service for that much time. The data according to that should end in april but it continued to work in may as well. On informing the outlet about the same and willing to pay for the usage of may month, they continue to send me the bill for the following months even when i stopped using the internet after that.
Today i got a call from the recovery agent, threatening me to pay more than the usage of the may month coz it's my 'faayda'. I'd request you to please look into the matter.

Good day, i've bought a new phone and vodafone sim card in may, 2017. Problem started on 24th of july. There were some services which were activated in my phone without my knowledge and my balance was deducted. I never requested for any such services (Game pack, mmovies pack to name a few). I called vodafone customer care executive and they told me that they'll resolve the issue, and they did. The very next day above mentioned services were again activated. I called customer care and they solved it. This happened for 3 times. From 26th july onwards i couldn't even connect with the customer care executive so that i can get my balance back and cancel all these services. Please help me resolve this issue. Otherwise i'm thinking to port my number. Thanking you..!

Sir/madam
Am pospaid plan customer. My number is under fk products company. I want to change my number to a prepaid plan. Please help me to change my number to a prepaid plan from postpaid plan. Please do this thing as soon as possible. It will be grateful for me i[censored] let me know about prepaid plan call offers and prepaid plan internet offers. Thank you.

I applied for porting from vodafone to airtel on 11th july 2017, following which vodafone made a retention request and i obliged. I explicitly told vodafone that i did all the paper work and i am not sure if it's now possible, but vodafone assured me it is very much possible if i simply reply back to their e-mail with an 'yes'. And this went on for 2 weeks and after exchanging several emails and conformations over phone vodafone neglected my requests despite giving me repeated assurances and confirmation and finally deactivated my number. Vodafone store in banashankari 3rd stage didn't cooperate either.in simple words vodafone didn't live up to their word.

I paid rs. 194 /- using net banking facility of my hdfc bank account. The earlier flex expiry date was 27/07/2017 and i carried out this transaction in the morning on 27/07/2017.
Since i did not get the credit for the flex on my mobile no. [protected] i had to make another transaction of rs.118 /-
For 325 flex to top up my earlier balance before the expiration date of 27/07/2017.

My number is [protected], [protected] this my rm number they have charged me 70000 bill for internet usage n they r not replying me n asking me to pay n for non payment they disconnected my services this is call black mailing all ur complain desk passing to one n other n change the communication i m getting a business loss so 4 that i will sue vodafon

Hello sir,
I have requested at vodafone store to change my postpaid number to prepaid by completing my postpaid bill 250₹ on 14th july 2017. They took my adhar card copy & photocopy for that & gave me surrity that prepaid number will activated after 4-5days. I wait for 6-7 days but number wasn't activated so i went to store & they said it will activated today's evening. I said ok. But on 26th july 2017 i again complaint about this to vodafone store & they told me that your number is deactivated & if you want to start it again you have to use postpaid for three month. And i don't want to use postpaid. So they lie to me twice. And my number [protected] is deactivated. Please activate my number in prepaid. I request you because vodafone care & store both found useless in this. Please do useful as early as possible.

Vodafone is a big big big cheater and all working with vodafone are... Xxxx... Beep.. Salo kabhi to customer ki kadar kiya karo. Chor company hai puri. Faltu charge lagati hai jisko demand hi na kiya gaya ho or waive karne ke time pe drama dikhati hai... Sabke sab tape recorder ki tarah ek hi baat bolte hai bus. Chor chor chor... Sabse bakwas company. Inki gallery me logo ko tamiz nahi hai costumer inko bolta rahega magar sunte nahi hai... Or ignore karte hai... Line me token deke beithate hai. Roz jaake token leke ek ghanta beitho inke yahan kaam dhaam chhodke.. Wo bhi kisliye inki galti ko sudharne ke liye. Inka ceo hi to sabse bada chor hai.. Usi ne insabko logo ko lootne ke instructions jo diye hai... Mat lo vodafone sim. Faltu kachra company.

I have recently changed my postpaid numbers to prepaid. After transition when i try to recharge my account using top up coupons it shows the face value message and couldn't able to connect using 198 to customer service executive its saying not able to process now.
Now i'm dissatisfied as i couldn't even use my sim card after transition.

I have done multiple recharges and lost my money it didn't even reflected on my account balance

Sir Ian wronglyrics active 399 plan in my vodaphone postpaid number [protected] many more time send mail customer care but every time told plan does not revart back eriler paln which active my no.
This rent so expensive for me, so I requested plzz solve this issue

Hi i had ported my vodafone number. I had paid my bill and then vodafone have ported my number. Then they told me that your bill is pending. I told them if my bill is pending so how did u port my number. I was talking with executive deepak surve. He started talking rudly with me and cut my phone. His behaviour has just embarrassed me. I was ready to pay the unbilled amount but the guy was not supportive. Then i paid the unbilled amount because vodafone services are better. This is the worst incident that i have face.

To vodafone,

Please go through the conversation which i was doing from past 1 month and my issue still not resolved.

Its matter of serious concern in context to the poor customer support from vodafone store at kaggadasapura pp sbi bank bangalore.

I have visited kagadasspura vodafone store on 17th june 2017 evening around 5pm for my issue with post-paid no ending with [protected].

I met b counter female executive and i have given the written request for post-paid convert to prepaid connection with signature on the application and i was instructed to clear pending dues and same i have cleared the total amount of 840/- on the same day and also took the new prepaid sim card with me. Executive female informed me that the conversion will happen with in 48hrs then i left the store.

I have gone through all the process of conversion which is informed by executive and took confirmation twice before leaving store from executive.

Today is 27th evening. Still my conversion is not happened.

What is the update on this...?
Why is it not done...?
What kind of response vodafone has given..?
For what request is taken...?
Why false promised given to me...?
Who is the responsible manger...?
What kind of store it is, where manager is not capable of handing his own team member and giving false commitment to the customers.
What is the timeline for conversion...?


I am business person for me its very important that my phone remain on. I am highly disappointed by the poor customer support from vodafone store.

I have called customer care and again i have placed the request on the same, but they said the request which is received on 17th june is closed without any update or any information given to me.

Then for what sake the store is giving services to customers and taking request.

I am bearing a huge loss and i will be complaining for this in the consumer courts soon. Their customer support is worst they are incapable of solving my issue from last 10 days.

Also this bad experience which i have been will be informed to my pan india all over branches to avoid choosing vodafone network.
I am now planning to port mnp to other network, also same will be communicated to all my team and contacts.

Before i used to rate 5 stars for vodafone with whole heart. Now i am feeling very sad for telling this words... The worst responding vodafone store (Kagadasspura vodafone store) bangalore

There should be some action taken on the manger of the responsible store which should be lesson for all others in upcoming days.

Thanks & regards
Arpudham raaj s
Manager-human resources/administration

Intelenet global services
No 201, gold tower,
Residency road,
Bangalore – 5600025
M + 91 [protected]/[protected]

Arpudham. [protected]@intelenetglobal.com
www.intelenetglobal.com

Arpudham raj
17:30 (2 hours ago)

To sunil. Sood, nodal. Kar, appellate. Kar
Hi sandya.

Please share a reason which is acceptable to customer...

There is lot of alternative way to contact customers.. Also i have share both the number of mine to get in touch..

Its already over delayed and the type of revert is disgusting...

Let have your top level right person details to escalate.....

On 27 jul 2017 17:06, wrote:

Hello arpudham,


Thank you for contacting us. My name is sandya and i will be assisting you today for your concern on service issue on your vodafone number [protected].

I tried calling you on 27-jul-17 on your alternate number [protected], but your number was not able to contact you

However, i request you to provide us convenient time and alternate number to call you back so that we can assist you accordingly.

Looking forward for your response

Kindly find the interaction number for your future reference:[protected].

Thank you!
Sandya

On 7/26/2017 12:40 pm; from: [protected]@gmail.com; to: nodal. [protected]@vodafone.com; appellate. [protected]@vodafone.com; vodafonecare. [protected]@vodafone.com; nodal. [protected]@vodafone.com; ;? Cc: ; subject: re: re: the worst responding vodafone store (Kagadasspura vodafone store) bangalore;
Hi sandya,

Its almost more then 48hrs crossed still i neither received a call or any update. Its almost a month over still connection is not active with proper address updated in the records, how can you guys be so irresponsible on the customer documents. If its your ceo or md documents will you guys be like this...? With out acting for anything.

It is very pathetic response from your end.

I thought there is some ground level not capable of handling customer, but the top level is also seems same.

Let me know the next level of exclation...! I cannot wait any more...!

Regards,
Raaj

Regards,
Raaj


On 19 july 2017 at 11:58, wrote:

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Hello arpudham,
Thank you for contacting us. My name is sandya and i will be assisting you today for your concern on service issue.
I have forwarded your issue to concern team to check on documents and we are working on priority. Hence i will get in touch with you within 48 working hour on the same.
We truly regret the inconvenience caused to you. We hope that this experience will not dilute our relationship and that you will allow us to rebuild your confidence in us.
Kindly find the interaction number for your future reference: [protected].
Thank you!
Sandya

Error! Filename not specified.

On 7/18/2017 1:30 pm; from: [protected]@gmail.com; to: nodal. [protected]@vodafone.com; ;? Cc: ; subject: re: re: the worst responding vodafone store (Kagadasspura vodafone store) bangalore;
Sandya.

Still my issue is open... Address updated in ur records is not matching...

On 15 jul 2017 12:53, wrote:
Error! Filename not specified.

Hello arpudham,
Thank you for contacting us. My name is sandya and i will be assisting you today for your concern on service issue on your vodafone number [protected].

We assure you, that we will certainly work on the areas of improvement highlighted by you.
Being a service provider, it's our primary objective to ensure the best of services to our customers at all times.in view of this, we truly regret the inconvenience caused to you. We hope that this experience will not dilute our relationship and that you will allow us to rebuild your confidence in us.

Kindly find the interaction number for your future reference: [protected].

Thank you!
Sandya
Error! Filename not specified.

On 7/14/2017 10:11 pm; from: [protected]@gmail.com; to: appellate. [protected]@vodafone.com; vodafonecare. [protected]@vodafone.com; ;? Cc: nodal. [protected]@vodafone.com; ; subject: re: re: the worst responding vodafone store (Kagadasspura vodafone store) bangalore;
Hi sandya.

Have you updated my correct address in ur records.

Also for kind information i have noticed & seen the female executive in the indranagar vodafone store working... Please investigate about my documents, why it is delayed and how it got missing in the store, why my details was captured wrong in the application, why this mistake done. Most important question where is the my documents.

Note:-
False commitment and information given on the action taken. You have informed me that the female executive is no more working with vodafone in the conference call,. For more clarity please view the cctv or visit vodafone store at indranagar bangalore.

How it is possible, person who has done a mistake and also manager supporting to cover that mistake and whole team do not know what is happening in the process... It is a very pathetic response received from you and your team. How can we believe vodafone... Whole vodafone team has fooled me by giving wrong statement, in actual my documents are lost by your team in the store.

Totally dissatisfied and disappointed with the response and the way treated the customer.

Example:-if the documents belongs to your ceo or md will you people do this mistake...?

Pan india vodafone connection we are cancelling and porting to other network, we will share you all the vodafone numbers which has to ported.


Regards,
Raaj

On 9 jul 2017 21:35, "arpudham raj" wrote:

Hi,

Waiting for revert...!

Regards,
Raaj

On 6 jul 2017 18:14, "arpudham raj" wrote:
Hi.

What is the address mentioned in the application..

Yesterday i called to 59059 for tv as instructed by you, but cc mentioning details are wrong...


I have share the below address in the application form, how it is possible there is wrong address updated in your records...

Who has done this mistake...?


My dl address is attached..

My present address;-
#2, 8th a cross, ganesh temple road, cholurpalya, land mark-sai medicals, bangalore -23.

Regards.
Raaj

On 5 jul 2017 13:11, wrote:
Error! Filename not specified.
Hello arpudham,
Thank you for contacting us. My name is sandya and i will be assisting you today for your concern on post to prepaid migration on your vodafone number [protected].

I am sorry to learn that you have had a disappointing experience at kagadaspura vodafone store. We would like to assure you that the details of the incident have been forwarded to the relevant team. You can be rest assured, it will be investigated and necessary action will be initiated.
As discussed, i can see that post to prepaid migration has been processed on 04-jul-2017. Hence i request you to dial 59059 (Toll free) for tele-verification to activate the number.
At vodafone, our goal always is to provide the best customer experience. Your feedback helps us to continually improve our standards in providing superior customer service.
We appreciate your association with us. Please reply to this email if you have any questions and i will be glad to assist you.
Your service request number is: [protected].

Thank you!

Sandya

http://www.vodafone.in/

Error! Filename not specified.

On 7/3/2017 6:13 pm; from: [protected]@gmail.com; to: appellate. [protected]@vodafone.com; nodal. [protected]@vodafone.com; careerpoint. [protected]@gmail.com; vodafonecare. [protected]@vodafone.com; ;? Cc: ; subject: re: re: the worst responding vodafone store (Kagadasspura vodafone store) bangalore;
Hi sandya,


What is the update on the cctv footage...?

Today you have mentioned documents collected and only photo is pending, but in earlier mail you have stated no documents were submitted as per store manager confirmation hence application not processed. What is this...? Already i have informed you i am 200% correct from my side..

The store manager has given false statement in the mail and also irresponsible of handing customer quires.

Is this a way vodafone treats a customer.

Your executive have taken a photo snap in store camera in the store, and mentioned she will take a print from the store itself and attached in the application form.

I hope the store is not capable of keeping the customer documents safe. Privacy is not there. I am 100% sure the store has lost my documents which i have signed in the both driving licence and application form..

Received a call from chethan today, requested me to share the photo same has been shared. Now i want to know where did my previous photo snap went in your camera, what happen to it. Need a detailed clarity.

What is the action taken on the executive & manager.


Regards,

Raaj
[protected]
[protected]
11:30 to 18:00hrs only


Regards,
Raaj


On 3 july 2017 at 11:35, wrote:
Error! Filename not specified.

Hello arpudham,
Thank you for contacting us. My name is sandya and i will be assisting you today for your concern on post to prepaid migration on your vodafone number [protected].


I tried calling you on 01-jul-17 on your [protected], but i was not able to contact.
As per our validation id proof and address proof was collected but we have not received the passport photo hence post to prepaid migration has not been processed.
Hence, i request you to provide your passport size photo to process for post to prepaid migration on your number.
However, i request you to provide us convenient time to call you back so that we can assist you accordingly.

Looking forward for your response.
Your service request number is:[protected].

Thank you!

Sandya

http://www.vodafone.in/

Error! Filename not specified.


On 7/1/2017 7:49 pm; from: [protected]@gmail.com; to: nodal. [protected]@vodafone.com; nodal. [protected]@vodafone.com; appellate. [protected]@vodafone.com; appellate. [protected]@vodafone.com; ;? Cc: ; subject: fwd: re: the worst responding vodafone store (Kagadasspura vodafone store) bangalore;
Hi.

I will go to legal if my issue not solved on monday..


Regards.
Raaj
[protected]
[protected]
— forwarded message —
From: "arpudham raj"
Date: 1 jul 2017 19:45
Subject: re: the worst responding vodafone store (Kagadasspura vodafone store) bangalore
To:
Cc:

Hi,

Is there any issue with your store cctv to check footage...?

I want you to check the cctv footage.. I have submitted all the documents.

I will not agree any point mentioned by manager, he is 100%wrong..

And also what is the tat for replaying mail..

Quick response will be appreciated... Also share call back number..

Small advice: - when èver you write a mail for customer please update board number or contact no in your signature this will be useful for customers to call back, because you have mentioned no notreachable...

Regards.
Raaj
[protected]
[protected]

On 30 jun 2017 16:24, "arpudham raj" wrote:
Hi sandya..

I have informed you on the earlier mail to check cctv footage so that you wil will find the actual in documents submitted at the store..


How can you judge with only store manager confirmation...


Please share me contact number to call back..

On 30 jun 2017 12:50 p. M., wrote:

Error! Filename not specified.
Hello arpudham,
Thank you for contacting us. My name is sandya and i will be assisting you today for your concern on post to prepaid migration on your vodafone number [protected].

I tried calling you on 30-jun-17 on your alternate [protected]/[protected], your number was not reachable.

As per our confirmation from our kaggadasapura vodafone store manager you have not submitted the relevant documents for post to prepaid migration for your vodafone number. Hence the request has not been processed.
Hence, i request you to visit kaggadasapura vodafone store and provide the id proof and address proof and passport photo to process the request.
We appreciate your association with us. Please reply to this email if you have any questions and i will be glad to assist you.

Your service request number is:[protected].

Thank you!

Sandya

http://www.vodafone.in/

Error! Filename not specified.

On 6/28/2017 12:35 pm; from: [protected]@gmail.com; to: nodal. [protected]@vodafone.com; ;? Cc: nodal. [protected]@vodafone.com; ; subject: re: the worst responding vodafone store (Kagadasspura vodafone store) bangalore;
Hi amit,

I appreciate your prompt response.

Thanks for guiding me for exact path of contact.

Thanks & regards
Arpudham raaj s
Manager-human resources/administration

Intelenet global services
No 201, gold tower,
Residency road,
Bangalore – 5600025
M + 91 [protected]/[protected]

Arpudham. [protected]@intelenetglobal.com
www.intelenetglobal.com

Regards,
Raaj


On 27 june 2017 at 19:44, wrote:


Error! Filename not specified.
Hello arpudham,
Thank you for contacting us. My name is amit, and i wish to update you on the status of your concern raised about service issue on your number [protected].
I can see on your account, the mobile number [protected] mentioned in your e-mail is registered with vodafone karnataka

I have forwarded your concern to karnatakafor resolution.in case you need further assistance, please contact them directly as per the below mentioned details and your concern will be surely addressed: -

·
·customer care number :- [protected]
·
·email id :- nodal. [protected]@vodafone.com
·
I appreciate your patience. Should you have any more question, kindly reply to this email and i will be glad to assist you.

For future correspondence, you can refer to your service request number:[protected].

Thank you,

Amit

Nodal office
Vodafone delhi
Contact numbers:
For any queries call 199 (Chargeable for agent access @ 50p/3min) or +[protected]Standard calling charges applicable)
For complaints/requests: 198 (Toll free)
Nodal office:[protected] available between 9:30 a. M. To 6 p. M. (Monday to friday)
Fax: [protected]
E-mail: nodal. [protected]@vodafone.com
Website: www.vodafone.in

"make the most of now with data strong network"

Error! Filename not specified.

On 6/27/2017 4:34 pm; from: [protected]@gmail.com; to: corpcare. [protected]@vodafone.com; appellate. [protected]@vodafone.com; nodal. [protected]@vodafone.com; nodal. [protected]@vodafone.com; vodafonecare. [protected]@vodafone.com; [protected]@gmail.com; ;? Cc: ; subject: the worst responding vodafone store (Kagadasspura vodafone store) bangalore;
Hi sir/mada'm,

Its matter of serious concern in context to the poor customer support from vodafone store at kaggadasapura pp sbi bank bangalore.

I have visited kagadasspura vodafone store on 17th june 2017 evening around 5pm for my issue with post-paid no ending with [protected].

I met b counter female executive and i have given the written request for post-paid convert to prepaid connection with signature on the application and i was instructed to clear pending dues and same i have cleared the total amount of 840/- on the same day and also took the new prepaid sim card with me. Executive female informed me that the conversion will happen with in 48hrs then i left the store.

I have gone through all the process of conversion which is informed by executive and took confirmation twice before leaving store from executive.

Today is 27th evening. Still my conversion is not happened.

What is the update on this...?
Why is it not done...?
What kind of response vodafone has given..?
For what request is taken...?
Why false promised given to me...?
Who is the responsible manger...?
What kind of store it is, where manager is not capable of handing his own team member and giving false commitment to the customers.
What is the timeline for conversion...?


I am business person for me its very important that my phone remain on. I am highly disappointed by the poor customer support from vodafone store.

I have called customer care and again i have placed the request on the same, but they said the request which is received on 17th june is closed without any update or any information given to me.

Then for what sake the store is giving services to customers and taking request.

I am bearing a huge loss and i will be complaining for this in the consumer courts soon. Their customer support is worst they are incapable of solving my issue from last 10 days.

Also this bad experience which i have been will be informed to my pan india all over branches to avoid choosing vodafone network.
I am now planning to port mnp to other network, also same will be communicated to all my team and contacts.

Before i used to rate 5 stars for vodafone with whole heart. Now i am feeling very sad for telling this words... The worst responding vodafone store (Kagadasspura vodafone store) bangalore

There should be some action taken on the manger of the responsible store which should be lesson for all others in upcoming days.

Thanks & regards
Arpudham raaj s
Manager-human resources/administration

Intelenet global services
No 201, gold tower,
Residency road,
Bangalore – 5600025
M + 91 [protected]/[protected]

Arpudham. [protected]@intelenetglobal.com
www.intelenetglobal.com

Mail delivery subsystem
17:30 (2 hours ago)

To me
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Your message couldn't be delivered to sunil. [protected]@vodafone.in because the remote server is misconfigured. See the technical details below for more information.
The response from the remote server was:
550 5.4.1 [sunil. [protected]@vodafone.in]: recipient address rejected: access denied [ma1ind01ft003. Eop-ind01. Prod. Protection. Outlook.com]

Final-recipient: rfc822; sunil. [protected]@vodafone.in
Action: failed
Status: 5.4.1
Remote-mta: dns; vodafone-in. Mail. Protection. Outlook.com. (23.103.140.138, the
Server for the domain vodafone.in.)
Diagnostic-code: smtp; 550 5.4.1 [sunil. [protected]@vodafone.in]: recipient address rejected: access denied [ma1ind01ft003. Eop-ind01. Prod. Protection. Outlook.com]
Last-attempt-date: thu, 27 jul 2017 05:00:37 -0700 (Pdt)

— forwarded message —
From: arpudham raj
To: appellate. [protected]@vodafone.com
Cc: sunil. [protected]@vodafone.in, nodal. [protected]@vodafone.com
Bcc:
Date: thu, 27 jul 2017 17:30:22 +0530
Subject: re: re: the worst responding vodafone store (Kagadasspura vodafone store) bangalore;
Hi sandya.

Please share a reason which is acceptable to customer...

There is lot of alternative way to contact customers.. Also i have share
Both the number of mine to get in touch..

Its already over delayed and the type of revert is disgusting...

Let have your top level right person details to escalate.....

On 27 jul 2017 17:06, wrote:





hello arpudham,





thank you for contacting us. My name is sandya and i will be assisting you
today for your concern on service issue on your vodafone number [protected].

i tried calling you on 27-jul-17 on your alternate number [protected], but
your number was not able to contact you



however, i request you to provide us convenient time and alternate number
to call you back so that we can assist you accordingly.

looking forward for your response



kindly find the interaction number for your future reference:[protected].



thank you!

sandya








on 7/26/2017 12:40 pm; from: [protected]@gmail.com; to:
nodal. [protected]@vodafone.com; appellate. [protected]@vodafone.com;
vodafonecare. [protected]@vodafone.com; nodal. [protected]@vodafone.com; ;? Cc: ;
subject: re: re: the worst responding vodafone store (Kagadasspura vodafone
store) bangalore;

hi sandya,



its almost more then 48hrs crossed still i neither received a call or any
update. Its almost a month over still connection is not active with proper
address updated in the records, how can you guys be so irresponsible on the
customer documents. If its your ceo or md documents will you guys be like
this...? With out acting for anything.



it is very pathetic response from your end.



i thought there is some ground level not capable of handling customer, but
the top level is also seems same.







let me know the next level of exclation...! I cannot wait any more...!



regards,

raaj











regards,

raaj





on 19 july 2017 at 11:58, wrote:



error! Filename not specified.





hello arpudham,

thank you for contacting us. My name is sandya and i will be assisting you
today for your concern on service issue.

i have forwarded your issue to concern team to check on documents and we
are working on priority. Hence i will get in touch with you within 48
working hour on the same.

we truly regret the inconvenience caused to you. We hope that this
experience will not dilute our relationship and that you will allow us to
rebuild your confidence in us.

kindly find the interaction number for your future reference: [protected].

thank you!

sandya



error! Filename not specified.


on 7/18/2017 1:30 pm; from: [protected]@gmail.com; to:
nodal. [protected]@vodafone.com; ;? Cc: ; subject: re: re: the worst responding
vodafone store (Kagadasspura vodafone store) bangalore;

sandya.



still my issue is open... Address updated in ur records is not
matching...



on 15 jul 2017 12:53, wrote:

error! Filename not specified.







hello arpudham,

thank you for contacting us. My name is sandya and i will be assisting you
today for your concern on service issue on your vodafone number [protected].

we assure you, that we will certainly work on the areas of improvement
highlighted by you.

being a service provider, it's our primary objective to ensure the best of
services to our customers at all times.in view of this, we truly regret
the inconvenience caused to you. We hope that this experience will not
dilute our relationship and that you will allow us to rebuild your

Please invistaged what happen to my document (My documents are lost) and need to take action on all the persons.

Nodal officer-sandya
Store executive-shalini
Store manager-chethan b gowda

Regards,
Raaj

Its already been more than 7 months i am facing indoor network issue with vodafone network.
I raised this issue to customer care, nodal office, appellate and social media as well. I am getting so many calls every day, and they extend the sla to resolve it. Network team refused to visit my location for network quality check. I also raised this issue to sunil sood.
Unfortunately! I have heard nothing from them.

Unnecessary value added services pack is getting activated on my moblie number without my confirmation. And prepaid balance deducted for such packs. No confirmation is sent from my mobile number for activating such packs and still they are deducting the prices for such packs from prepaid balance. I want a refund and stop activating these packs without my consent.