Vodafone India Complaints & Reviews

I am using new sim of vodafone. My vodafone no is [protected]. Plan was 1gb 3g/4g per day and unlimited calls for 86days in 445₹ but i got only 1gb 3g/4g per day for 35 day and unlimited calls is not working.
I want 86 days plan. Otherwise cancel my plan and give me my money.
Please solve my problem as soon as possible.
Deepak
1/9098 west rohtash nagar shahdara
New delhi -110032
[protected]

I had changed over my sim to 4g sim as i had got a message that 2g/3g sim will not be valid after 30th june 2017. Since then unnecessary deductions against rentals for various durations are happening from my prepaid number whenever i use the internet on my phone which i had never subscribed to. The dedctions have been as follows-
Dotbot - rs 105
An playstore - rs 105-
Funstore pack - rs 49
Lifestyle pack-rs 35
Unlimited 30 pack - rs 30
Clipskaart service - rs 75
Msecure service - rs 49
Fashion zone - rs 35
It has already caused a lot of harrassment. Hence, it is requested that the amount deducted be refunded to my acccount and actions taken to ensure such unasked for deductions dont take place in future. Else i will have to switch over to some other service provider.

There is an illegal mobile tower in our residential area vasundhara sector-13, ghaziabad, irrespective of various complaints in rwa and awaas vikas the problem is not getting resolved. People are suffering from fatal disease like cancer in the neighbourhood, even 1person has got expired due to this.
The building (H. N - 181, sec-13 vasundhara, ghaziabad) in which the tower is standing is also having illegal construction which is very unsafe for nearby residence and it is just 500m away from a school caubsinf many health disease to children.
Your immediate action is requested.

Sir I am using Vodafone network for 8 year my mobile number is[protected] but I'm unable to send message from last two weeks I'm complaint to customers care but they told registered to trai but I'm send message to friends only please solve

I am getting sms from vodafone stating that my sim card will expire if i don't upgrade to 4g. It mentions the last date to do so to be 30 july 2017. I don't understand the point of such a thing and think it's not correct to just close my sim if i don't upgrade to 4g. I have no interest in updating my sim. Vodafone must provide some valid reason to do so.
Please help.

My mobile balance has been deducted twice and when i complained it in the customer care they said that i called someone and they gave me a no. But i never called that no. And surprisingly they have deducted 50 rs for 94 sec of call. First time i ignored and again recharged my no. But to my utter surprise the same thing happened this time, they deducted 25 rs. For a call which i never made from my mobile phone.
Please give a clarification on this issue. I understand that if by mistake i might have called it may have led to balance deduction but it cannot happen twice that too with no call history on my mobile phone.
I am a student living in a single room so there are no chances that anyone has dialed from my phone and later deleted the call history.

I m facung 3 problems
1. Vodafone promised me that i will get unlimited call n internet for 58 days in rs 352 and this offer is for one year.
This pack worked first time but on second recharge i just got these facilities for 1 month only.

2. Though i tried calling customer care but im not able to call them from 3-4 months.
I also tried to resolve this issue by calling from other numbers but they just promise eveything but didnt responded to my single problem

3. I got my money deducted many times n vodafone executives called me more than 20 times n promised me for refund but they barred my number.

Sir, i've been using vodafone for about an year and there wasn't any problem till recent time. I was getting a speed around
600- 700kbps. But now the speed has been slashed down to around 120kbps no matter wherever i go. There wasnt any problem till now and it's like this for three weeks. I called the vodafone customer care, and they told me everything was perfectly alright.

I am resident of ballari, karnataka
Two days ago an unwanted mobile academy service is activated by the company to my number that too without any request and when i tried to complaint about the same to the helpline number (198). It says "sorry your request can't be processed".
My number : +[protected]
I request to consumer complaint officer to take a charge on this.

All these airtel, vodafone and idea, consumers are being cheated as the services provided by jio and bsnl are superior when compared to the avoid (Airtel, vodafone and idea), so now avoid are trying to loot money from us through such ridiculous means

I'ev requested post to pre for this number
([protected]) before 10 days and yesterday night after 12 o clock both new and old sim cards are not running. My father's business truly depends on this number. I have emergency to start my number. Please help me regarding this. And i visited store 4 times today. They are saying that we will give news about your problem after monday night. Please help. It will be great if you pay your attention.
Please contact back on this number - [protected] (Deep sadrani)

Pleases help me to get refund, it has been committed by your vodafone team that payment made by user against cocp number [protected] will be reimburse on his ioip vodafone number [protected] but no reversal has been process till date. Waiting for my refund as my ioip [protected] number bill last date also over till now its not pay, as per suggestion already taken new post paid sim but till now not get refund, kindly refund asap so that it gets adjusted.

I received an offer of ₹352 which stated that I will recieve unlimited calls and 1GB data for 28days.
But juts after I got the recharge done, it showed that it is valid for only 14 days.
Very poor.
I am definitely going to port my number.

Hello team

There are many complaints about the bills earlier and now the vodafone mini store did something amazing.

Since i was getting many sms to upgrade my sim to 4g and also there were lots of network issue. So i visited to a mini store in pratap vihar, ghaziabad just to upgrade the sim. But those gentle men has change my number. My number was +91-[protected]. Which i use for my company related work (I am in production support) this number is distributed to many customer. And now those dumb fellows change my number to something else without my knowledge.
I called to customer care but did not got any solution on that.. I am really fed up with this kind of services from vodafone.

I need urgent help on this but it seems vodafone does not have capability to resolve this kind of small issue. I called many time to customer care but all tried to just avoid me by using false promises like your issue will resolve in 2 hrs.. Etc. But nothing has worked till now.

Today i am in a big trouble because this stupid number change, my team is working in production server related issue in weekend nights where we use this number to get the calls from customer you guys can't understand the importance of this number to ibm. But you are unable to fix this issue created by your mini store guys?

I need to really think about it..

काफी समय से मेरा वोडाफोन का [protected] यह नंबर चल रहा है, लेकिन हालही में इसका नेटवर्क बंद बता रहा है।कस्टमर केअर से बात करने पर उन्होंने बताया की ज्यादा समय से इस्तेमाल न करनेसे यह बंद किया गया है, और यह नंबर मार्केट में अन्य लोगों को लेने के लिए विक्रेताओं को भेज दिया है।इस नंबरपर मेरा व्हाट्सएप चल रहा है तो यह कैसे बंद कर सकते है?इसलिए आपसे निवेदन है की इसे दोबारा एक्टीव कर चालु कराऐं।

Myself having mobile number [protected], had bought vodafone net pack of rs 127, 3g, 500 mb data for 12 days on 19/7/2017.

Till now i have not been credited with 500 mb data, though i have successfully paid the required amount of rs 127 and in the message too, it shows that the recharge was successful.

"the amount of access fee is rs 107.63. What is this access fee and why has it been deducted from the amount rs 127.???

This type of actions are not at all acceptable from vodafone.

I need refund as soon as possible!!!

I have recharged 47 for sms pack on 15.07.2017 to this number ( [protected] ) but message have not been send from this number. When i try to send an sms it tells "service not available". I have used 2 sim in my phone. There is no problem with Idea sim but All outgoing messages are blocked to only this vodafone number in my phone I don't know why. I can't send no one message from this number. I called customer complain center but they are also don't know what is the problem and after sometime they don't respond my call. Please check the problem & give solution immediately

Without subscribing for any service the amount is getting deducted always. Recently again amount deducted saying i have subscribed for "fun store" services for one week and amount of 49rs gets deducted.. Completely fed up with vodafone service and planning to move to other network. Earlier when i faced same kind of problems i visited nearby vodafone office near padmanabhanagar (Mega mart) there they told now please contact customer care and they will assist you and they told now no services is activated... This happens quite often with telecom operators. Is there any action be taken against the service provider. Common mans money is being looted in this fashion by this operator. Some of them complain and others ignore thinking it's small amount...

Respected authority,

I am writing this mail in complete anger and fury as i have had unnecessary deduction o both my numbers [protected] and[protected] since march 2017.

Every week an unnecessary vas gets activated by your system and i am charged for it simply where as my phone has been locked in my pocket and unused at that moment by me.

When i receive a text and check it i realize that some unwanted package has been activated by vodafone on both my numbers where as i have not requested for it or even activated it (At that point my phone was in my pocket and i was not even using it)

I have going through numerous deductions on [protected] some of which were not even able to be refunded.

I spoke to vodafone store manager of kalyani nagar and i was promised i won't ever face this issue 20th june onwards since i ave activated dnd on both my numbers but it seems the issues with vodafone is endless!

I activated an unlimited calling plan mrp 349 on 23 june, 2017 i also had 4g internet plan mrp 347 activated on 6 th and 18th july, 2017 i do not need to send anyone any sort of sms especially when i have access to unlimited calling and the "internet". If i need to make calls i have access to whats app messenger, skype, facebook messenger, viber and numerous other apps to text and call on international numbers!

My core balance as per the system was inr 154 on 1st july, 2017. If i have activated another unlimited calling plan on the 20th of july before the expiry of the previous calling plan which was valid until 23 july then why has there been any deductions at all in my core balance???

Why isn't my core balance the same now as it was supposed to be as of the 1st july which is inr 154???

Why is my current core balance rs 103 when i have had continuous unlimited calling plans activated without any gaps and why is it not rs 154??? (Which is what it is supposed to be!!!)

Now i am still facing an issue with my number [protected], as per speaking to yogesh from your technical team it has come to my notice that besides the unlimited calling pack/plan i had activated on 23rd june, 2017 there have been messages that are being sent from my number to a u. K. Number [protected]. I had a balance of around rs 154 on 1st july, 2017. I have not sent any text messages and only made calls since i have an unlimited calling plan hence my balance was supposed to remain the same for a month until 2oth july 2017 but it seems there have been numerous texts that have been sent to this u. K. Number without my knowledge!

I also ave an internet plan so if i need to send texts or make calls abroad i have apps like whats app, facetime, imessage, messenger, skype for all those purposes!!

Upon checking this u. K. Number on true caller it shows as apple, a vodafone uk number, i have had this same incident happen to me a year or so ago, where the system sends texts by itself to the vodafone uk number and deucts my balance because of these technical issues. This is clearly a huge fault and probem on your systems part for sending text by itself to the vodafone u. K. Number and deducting my balance for no reason!
I have attached screenshots of the smses sent, deductions and identity of the number confirming the same!

I want all of my balance from march 2017 onwards until todays date 21st july, 2017 refunded whether it is for some random vas plan which i didn't as for or even if its a text message to that unwanted vodafone uk number

Make sure u go through my balance deuctions and refund me the amount for all the texts snt to the vodafone uk number due to your system error.

If my number [protected] sim card has almost always been in my cupboard and not even inserted into a phone by me (Except once in 3 months to recharge and check my balance) then how have these vas packages been activated by that number???

I want an appropriate answer immediately!!

After speaking to ur customer care, technical department, complaint helpline 198, vodafone kalyani nagar store manager and numerous people, my issue has still not been fixed or resolved!!!

I have been told by your customer care that it is due to the mobile phone i am using and the message settings on my mobile phone (Which i have not been told which setting exactly) but if it was as such then why has this issue been persisting continuously despite me changing 3 phones as mentioned for the number [protected] (1st i was using iphone 6 plus 128 gb for some time then iphone 6 plus 64 gb for some time and now iphone 6 16 gb)

What would you say about the fact that my other number [protected] sim card has almost always been in my cupboard and not even inserted into any phone by me (Except once in 3 months in a sony xperia phone only to recharge and check my core balance) then how have these vas packages been activated on that number???

It is clearly evident it is your system issue and techincal errors in your system causing me major problems!

I shall publish this incident in all the newspapers includin times of india, indian express, pune times, etc i have all my friends working in newspapers, media, publishing houses!
I run a blog as well and so do i have several bloggers working with me, i shall expose this to the entire media so that this shall never happen to anyone again!

I will post this entire email along with the screenshot across all websites, blogs, publications to proof the inefficiency and terrible customer service provided by vodafone!

If any issue shall persist i shall file a court case against vodafone and drag you to the consumer court for fraud and consuming my money for faulty purposes and commiting identity theft and using my number to send unwanted texts to random numbers and activating unwanted random bollywood packs, value added services on both my numbers!

I have screenshots and evidence proving the same!!

Yours sincerely,
Mojtaba arabiyan.

Customer care team not supported, no any senior persons on team for customer complaint resolution...
Please take stick action against your concern telecaller, because today we call on c/c approx timing 17:30 to 18:15, but telecaller not transfer my call any senior person, he said no senior available & busy on another call, please tell me this type behaviour is good for your team...

Regards
Sunil dhiman
[protected]

I would like to surrender my vodafone post paid connection-[protected]. I don't want to take this connection because of some third grade rules of vodafone services they didn't cooperate properly. Other services provide better than this. Please take action against this complaint. Please do the needful as soon as possible. Hope the necessary action will be taken
Thank u