Vodafone India Complaints & Reviews

I recently came across my father bill dated 6th jun 2017 to 5th july 2017 for 98110* and 98115* was absolutely shocked and disgruntled by the inflated bill and old rental plans still running inspite of the low plan on offer and not even one attempt made by vodafone to switch my dad's number to low plans as offered by other telecom subscribers like airtel and jio.

Further i had called the customer care @ [protected] and was put on hold for almost 20 mins by the customer service agent ms. Priyanka who was unable to connect to her supervisor and eventually the call was disconnected by vodafone. I am extremely angry and feel cheated by the atrocious response by vodafone and would like to highlight the follow points to validate my claim:

1. The current rental plan is talk2all444 plan - this is a very old plan and should have been changed by vodafone after the new plans were launched. To illustrate, i was told by ms. Priyanka that their is a new plan of rs499 which had all free services (Free local+std incoming/outgoing and internet) but since my father did not put a request to change the plan it was not changed. I want to ask you when a person who is not very savvy as in the case of my father who is not very conversant with technology, would he continue to pay inflated bills for long time or be on old plans and devoid of good services only because he doesn't know how to dial customer service or write email to vodafone??? I expect vodafone to have the basic courtesy to inform and keep the customer updated on regular basis.

2. There is an additional charge of rs 650 for 5gb free internet 3g/4g on the bill - this is worst thing vodafone can do to a customer by charging for data when currently due to telecom data is available at a very less cost and filtered into the plan. Also when the new bill plan of rs499 informed by priyanka already has 5gb of free data and still vodafone is charging heavily each month for data separately. Is vodafone not willing to change the plans to suit its loyal customers or proactively offer new plans to save the cost on monthly bill??? Isn't its your responsibility to automatically stop charging for data and not fill your pockets by cheating or misleading your customers??

3. International roaming - this service is still active and every month rs 149 rental is charged. Again i want to ask why can't vodafone stop the service or call up customer's to check whether the service is required??

4. Also there are value added services which my father has not activated but still he is paying month on month rental for these services. E. G seven3rockers bollywood buzz, which he or i have no idea why at the first place it is activated??? This needs to immediately stopped and not charged to us.

5. Downloads - there are certain content download which are activated and have no clarity what are these and why it has been activated?? This also needs to be deactivated immediately!

6. Supplement number 98115* - we have time and again requested vodafone customer care to activate the sim and still the sim is not working at our end. We have been charged rental for the same which we would not be interested to pay and demand full refund of the bill for may-june'17.

Overall to summarize the unfair billing amount being charged below :

S. No items charges new rental plan
1 plan rental 444 499
2 5gb internet 650 499
3 international roaming 149 0
4 vas (Seven rockers bollywood buzz) 99 0
5 downloads (Content download) 280 0
6 total 1622 499
7 internet charges waiver (Last 6 months since vodafone talk 499 plan is activated) 3900
8 international roaming (2 months waiver) 298
9 vas 99
10 downloads 280
11 total waiver demanded by vodafone 4577

As per the above calculation i demand a total refund of rs 4577 from vodafone for wrongfully not changing the plan to new rs 499 plans and activating vas and downloads services activated with our knowledge hence keeping us in dark for last 6 months. Further i also expect a speedy response from vodafone on the above claims and failing which i will be compelled to go for alternate subscribers. I would also not hesitate to take legal action on vodafone for unfair trade practices and also raise these issues on social networking forum. I will also not hesitate to reach out to the vodafone management and voice my concerns.

I had paid bill of 910 rs on 4th of july 2017, i had send vodafone corporate mail all the details of payment but still my money has not been updated and all my calls, internet has been stop from this month and i am not getting proper help from customer care they are just telling me to update transaction no, which i had given them many times, money had already got deducted from my icici bank account. I an using vodafone from last 7 to 8 years these is the worst experience i am going through, i am facings lots of problem because of these issue and now i have no trust on vodafone. I am just going to pay june and month bill and july month payment for may month i am not going to pay whether it get credit or not to your account as it has already deducted from my bank account and by stopping my calls and internet vodafone has shown money matter so my 910 rs also matters me a lot and i am going to stop using vodafone including all my family members.

Please find the below details.
Mobile no:[protected]
Bill payment date:04th if july 2017
Amount paid:910 rs
Transaction id:iin/-debit/vodafone/[protected]
Payment mode-debit card

Source-vodafone:quick billpay: billdesk

I have given many times complaint to vodafone the complaint no [protected] on dt 19 july 17 at 8:27 but the problem was not solve till they are telling i am sent many msg but i don't send any msg to anyone two time i send msg for porting but the company said we will solve u r problem so i am not port but now i am try to send msg for upgrading 3g to 4g but not possible to send msg to 55199 so pls take action on conpany

Hello

I have been deducted from my balance ₹5 (Mob no [protected]) for activation of value added service 'mobile apps club pack' on 22/07/2017 at 6.13 a. M. Soon i received checked the message i deactivated the same.

This is to get to your notice that i haven't activated any of the value added services and deactivated soon i got the information about deduction and want it to be added to my balance soon

With vodafone care and vodafone complaints i am not able to contact customer care service to resolve my issue.

I appreciate if you can resolve my issue and glad to be vodafone user if the customer care service is accessable so that i need not spare my time for writing complaints.

Thank you
R m naganandan

Number [protected]. Really worst service i ever faced in my life. Vodafone... Number one bad service. I have asked them to close my postpaid number and submitted my outstanding amount in the month of feb/ march itself and went to vodafone store and asked them to stop. I have submitted my documents like photo, they forced me to take prepaid number as well and they have lost my photos and form. After feb and march now i have got legal notice from court after i have sent them all the proofs on mentioned email id of lawyer... They will not reply back just you will receive automated emails of lok adalat...

I have requested to port my present vodafone no. [protected] into bsnl at 1st july 2017.
Resenty u'r employee asked reason to leave, l described reason that bsnl have more exlent lnternett &talktime offers for me as a farmer.
I strongly requested to leave my no. But u' r company had no any action.

I was always calling dailly to u'r cust. Care to leave my no. They leiing me every day. Getting delay.
I have requested 2nd time to port out, u'r employee asked reason, i told that i want to port out at any cost but further u'r company hadn't any action.
Now i am trying to call customer care but call is rejected automatically by u'r company from last 3 day s
I have been very dissatisfied about u'r policy to serve costner.
I am thinking to register a complent against u'r company in consumer forum...

Thank you...

Mo - [protected]
i have Recharge Rs 348 Friday 14July 2017 ..
but still today ...my scheme is Deactivate in only 10 days
i Remember ...this issue is second time
so please ..solve my Recharge problem...otherwise i Portability to other Telecom company ..pls

Respected madm/sir,
My number is [protected]. Plan given by this mobile no. [protected] (Plan 399) from mansarovar office near galaxy movie tarter. But plan not given my have 499. So please action this mobile no. It is not good for vodafone customer. She does't attend my call and sometime attend my call she say that visit nearest vodafone store. Please tell me what i do?

This to log a complaint against vodafone india for their carelessness. Consumers are using old shortcode *111# from which no confirmation or sms are being sent on pack activation.

Even on calling customer care puneet kumar (Floor supervisor) in delhi hq he refuses to login my complaint of incorrect deductions and no confirmation from the shrot code used.

Highly unprofessional behavior for the organisation. I am and ex employee of the same company. Really feel sad the way they are dealing with customers.

My vodafone no. Is [protected]... And the wrong activation of 42 rs was done on 18th july through *111# ussd code.

Hi...!! This is byai a vodafone customer since 9 years. Vodafone now a days is looting its customer by illegally deducting balance from its customer in the name of clicking pop-up internet browser and explaining silly reason like downloaded something by clicking pop-up message from internet browser ridiculous... Even though i have an available internet data balance of 1.5 gb which still has validity till 8/08/2017 still they are deducting from my main balance.

I started my sim service provider wuth with vodafone as postpaid card and after that i am facing lots of issue with billing card so transfered my sim from postpaid to prepaid card. And till now i have now received my 585 rs. Amount on my address. Almost 5 to 6 times i visited to vodafone galler but i am not receiving any respose. I already done so many calls and emil to vodafone company but they are just pathetic they are not giving any revert....

I have a problem regarding the pack. I have not activated such a pack. And my bill every month extra i am complaint every month but no responce in vodaphone this is to much i am not satisfiend to vodaphone service and not happy my bill 1136 but paid to bill 867 previes bill vodaphone include the previes bill and 1136 rupees bill send pls help to satisfied to voda despite deactivating it several times, it still keeps appearing and charges money. I am extremely dissapointed with this kind of glitch or whatever it may be. Please my bill number is as following:
[protected]

Name satish mobile no [protected] 20/7/2017 recharge of 347 this receved only unlimited calls not received 1 gb per day...please solve this complaint urjent...

Dear sir my self rohit mn [protected] tommrow rechrge of 348 this offer showing in my vodafone app but after recharge company say this offer only valid on 4g sim but this terms and condition not mention anywher in this recharge details so how to solve this problem other hand in this recharge company say you got 1 gb per day if this is not possible hence please refund my money in paytm wallet

After one and half month vodafone analysis my problems and they were not solved. Vodafone commitment with me to provide me 30gb 4g data but cheated with me now. Today i got a call from vodafone and they do not have knowledge how to talk with customers. All information they are providing is wrong. Now saying that they have not proof for commitment with me.

I am getting pop up on display like "session cost:0.04inr, consumed volume 0.000mb". I got this pop up almost 15-20 times and every time it cost me 0.04inr. As per pop up they tried to mention they my 0.04 inr deduct because of data usage of 0.000mb. I am not using any data of vodafone as my wifi is connected on my mobile. I always off my mobile data. Even my data is showing off when i get this pop up and wifi is connected. Means vodafone charges me even i am using my wifi? For that i have called on customer care. The person who received my call did not give me solution and without having my permission she disconnect my call. So again i called on customer care and they were trying to convience me that i have used mobile data. They told me that we have record that you have used mobile data. I told them that i have a screen shot of this pop up when my wifi is connected. So she confused and transfer my call to some another person. When i asked him same question he told me that this is postpaid department and you need to call on prepaid department. Anyway i want my money back which vodafone has deducted from my balance without any data usage. I request you to take some strict action against this vodafone india and help me to get refund my money.

Hi i am lalitha from chennai. I received a message now from vodafone. " hello deals pack weekly services is active on your number, as requested. This service is valid till[protected] and a 7 day rental of rs.35 has been deducted. I haven't requested for any such services. Refund my money or will change the services provider... Repeatedly you people doing this...

I have paid the mobile bill of 700rs for my vodafone post paid number on 20/07/2017 with the order number [protected] and the paytm shows successful but my phone bill was not paid. the transaction was done from the paytm account of Mr karthik with the registered mobile number [protected]

Dear sir/ madam

I mr. Amit kale is customer of vodafone from last year.

I would like to inform you some important. Facts

1. I had applied for international roaming for uae through. Myvodafone app for daily roaming charges 500 inr which is installed in my phone.
2. You had done verification of the same from +91-[protected]

.
3. On 9th july 2017 got message of bill amount 16700 after which i disconnect the connection & started communicating with customer care. First i called up on [protected] & executive told me to write mail to customer care

4. Atleast 10 mails wrote to customer care. There is no positive reply when i am trying to communicate.

5. After coming back from uae went to customer care center with huge bill of rs. 49, 895.92/- at wakadewadi pune where the executive named mr. Amey sent my complaint details (Complaint no.[protected] of which reply was supposed to rectified after verification & inquiry from your side.

6. Today at 12:42 pm i directly got message as given below (Without any inquiry/verification) :-

Hello! Your request dated 17-jul-2017 has been addressed. No corrections/modifications are required.

I am sajib saha.my vodafone number is [protected], this number have registered from kolkata.a spam call from [protected] has been received by me asking for my voter id card and photo and offering me free unlimited isd and std calls .Check this number and take quick action..