Vodafone India Complaints & Reviews

Dear all

I am old customer of vodafone. I have complain to vodafone for balance deduction because they deductedmy balance since last month. I have given all the time this complain but they still. Now today also they deduction 30 rupees from my account and i gave the complain today morning also and now still...
So please help me out in this matter... I am going to off of this problem.

Sir the vodafone company is giving low range singles,
It was collecket charge 4g rates, the network is when calling recivers voice not earining 10 to 15 seconds, after 10 to 15 seconds voice will ear cut - cut,
I have complained to vodafone customer care it unable to solve the problem,
I`m really check my data and network speed by vodafons app
My vodafone app it will shows
1) download speed 1.6mb/s
2) upload speed 0.9mb/s
3) ping 34ms.

But it collect regular charges (Amount).

Please take a good action to the vodafone company.
Please solve the consumers problems related network companys please.

Not able to send sms for porting in., 1900

Dear sir,
I am not satisfy with your internet network
Coverage n data packs... Hence, i thought to move to airtel... Then i have started
To send sms to 1900 for porting...
But, iam not able to send only for 1900... "message could not sent" is showing... Tried 10 time...
By speking to custmer care for solution... They keep giving non sense / irrilavent solutions: -

Plz help me...
-
Pradip desai
Vodafone mobile no. [protected]

जब मेंने नंबर लिया था तो मेरे पास कोई id नहीं थी, तो मानों अपनी माता जी के पहचान पत्र पर सिम लिया लेकिन अब मेरा पहचान पत्र बन चुका है, तो अपने नंबर की id बदलवा कर अपनी id लगवाना चाहता हूँ, लेकिन वोडाफोन वाले कहते हैं कि अब नहीं बदलेगा क्या यह सत्य है | कृपया शीघ्र अति शीघ्र समस्या का निदान करने का प्रयत्न करें | धन्यवाद

Hi all,

Please don't use vodafone postpaid. While taking the connection we opt for one offer and they make it another costliest offer and add additional extra charges saying that we have accepted during the connection which is wrong, i paid a huge amount after so many requests to customer care. And the worst customer care. And i stopped using it but they dint stop charging the bills though i requested them to block. Now, i am getting calls from the person with name manasa saying that she is from cibil department saying that your cibil is pending because of vodafone bill and whatever the application you apply for, and your documents get rejected. This is like rowdism and cheating from vodafone postpaid and i got offended really. Please don't get trapped into this cheating world of vodafone

Vodafone has disconnected my phone connection when i am outside india and now they are asking me to come to india to pay my bills to restore my connection. How is this even possible? Is this what you expect from people who have international roaming on their phones and travel a lot outside india. I have repeatedly requested vodafone india to restore my connection [protected] at the earliest so that i can pay my bills as as possible, but it is falling on deaf ears.

My mobile no. Is [protected]. I had changed my number from postpaid to prepaid on 3rd july 2017. On 7th july 2017 i logged complaint that in spite of doing all settings i am not able to use internet data.
I was told that i will get call within 12 hours of logging complaint but till today neither i have received call nor my issue is resolved.
I am very unhappy with complaint handling procedure of vodafone. I need immediate solution for my issue.

Dear sir my number is [protected] and today 18 july called to customer care and i confirm about recharge of 448 customer care say that 448 is applicable on my nunber with the benefit of 70 day validity daily 1 gb data and unlimited calling i recharged with 448 but i got only talktime than i call again the customer care they told there is no offer for mr 448 rs how can i have proof i have recording of customer care executive making fool to cuatomer how can please reply

Dear Sir.

I have purchased a new mobile phone Samsung Galaxy A7, my problem is when i am insert Vodafone sim card to the phone, immediately asking me PUK numbers.

Please provided me puk code

this is my Sim card number [protected]

Thanks

Sir/ medam
I have taken Vodafone post paid connection in last month, now I need to change prepaid connection. I went to Vodafone store but they are not responding properly.so kindly take my complaint and take necessary action I hope as soon as possible.

Thanks & record's
S.suseendran
[protected]

Dear Sir / Madam,

I am facing issue on vodafone internet speed and connectivity since 17-May-2017, i raise many complain in vodafone but not getting any response.

Other service provider give nice speed and data offer but vodafone only take money form public not provide better connectivity.

Please take and action against it.

I am not getting any call any revert from vodafone services. Even issue has been raised to nodal and md but they dont care about the complaint. And i had tried to call on tbe no which they have updated and provided by customer care agents but he never licked up the call.

Dear all,

I m your customer whos is using this no for last 1.5 year i have many issue with your customer service team who is promised for the reversal the amount which has not been done since april month. I have been harassed by your customer care agent. I have spoken last time one of your agent and she promissed that she are raising the issue to higher level but today i cm to knw that she has never raised any issue to anyone. What kind of services u are providing. Pls answer me the folllowing question.

1. What u think about the customer that they are fool??
2. If any issue has been raised over the phone and later on customer cm to knw that there was no issue had been raised. They all are lies with customer.
3. I have spoken with sumendra / ravindra kaur last time and today but she had not raised any concern ans she was not worried about tthe they customer queries. Is this the customer service or yours. Who never understand and i have spoken with alok who is the manager over there and he has also confirmed for the reversal which has not been done.

Note: i am going to escalate the issue to consumer court where you will knw how to provide the services to the customer.

This is easy way to earm the money for payment ans customer will suffer to unlocking the no my no has been blocked now which is unxpected.

Pathetic, ridiculous, routhless, cheap services provided by you, you all have harassed to me. I ll show u for the same.

Thanks and regards

Inderjeet
[protected]
Reminder 1

Pathetic customer services

Not received any revert within one day

On 14 jul 2017 9:40 am, "manish ahuja" wrote:
Dear all,

I m your customer whos is using this no for last 1.5 year i have many issue with your customer service team who is promised for the reversal the amount which has not been done since april month. I have been harassed by your customer care agent. I have spoken last time one of your agent and she promissed that she are raising the issue to higher level but today i cm to knw that she has never raised any issue to anyone. What kind of services u are providing. Pls answer me the folllowing question.

1. What u think about the customer that they are fool??
2. If any issue has been raised over the phone and later on customer cm to knw that there was no issue had been raised. They all are lies with customer.
3. I have spoken with sumendra / ravindra kaur last time and today but she had not raised any concern ans she was not worried about tthe they customer queries. Is this the customer service or yours. Who never understand and i have spoken with alok who is the manager over there and he has also confirmed for the reversal which has not been done.

Note: i am going to escalate the issue to consumer court where you will knw how to provide the services to the customer.

This is easy way to earm the money for payment ans customer will suffer to unlocking the no my no has been blocked now which is unxpected.

Pathetic, ridiculous, routhless, cheap services provided by you, you all have harassed to me. I ll show u for the same.

Thanks and regards

Inderjeet
[protected]
Reminder 2
Show quoted text
Hello inderjeet,

Thank you for contacting us. I am kanika and i will be assisting you today regarding the service related issue [protected].
We tried reaching you on your number as well as the alternate number [protected] however unable to establish contact, however as per your concern, we are getting your issue addressed and will revert with feedback on 18/07/2017.

The services request number is [protected].

In case you need further assistance, please do call or email us. We’ll do our best to help you.

Happy to help

Kanika dawar
Appellate office
Vodafone delhi
Contact numbers:
For any queries call 199 (Chargeable for agent access @ 50p/3min) or +[protected]Standard calling charges applicable) for complaints/requests: 198 (Toll free) appellate office :[protected] available between 9:30 a. M. To 6 p. M. (Monday to friday) fax number:[protected]
E-mail: appellate. [protected]@vodafone.com
Website: www.vodafone.in

From: manish ahuja [mailto:[protected]@gmail.com]
Sent: monday, july 17, 2017 12:09 pm
To: delhi, nodal, vodafone india (External) ; sood, sunil (Cor), vodafone india

Hi i have been vodafone customer for quite along time in fact just received text from them thanking for being loyal customer for half a decade (I think i am already a customer for 8 years with voda). However its been pathetic that i am not been able to receive my bill till now as for some reason they are not been able to send bill on my address neither on my mail. Surprisingly i gets promotional mail and new offers of corporate plan mail easily on the same email address. For bill by courier there is always an excuse that courier company could not find the address where in the airtel and lic stuff does easily get couriered to my same address easily.
Its been sad that even after so many complaint they still not been able to resolve my problem and i have to suffer because of them in my office for reimbursement of my telephone charges from my company. Have also asked them several time to start my billing cycle from 22th of every month but again these rascals have not listen which of course if they do then how they will be able to put late bill submission charges on the consumer.
2-3 months back also this same thing happens and then they first asked some third party to get the bill paid on which the third party was very rude and did also almost tried to threaten me and later when this does not worked out they then started apologizing and did also write me written apology and took the additional charges from the invoice. But again these donkeys have started ruckers. I requested to port my number from them to airtel and then these # started calling me daily from last 15 days or so but till now these bunch of looser not been able to get the bill mailed and sought out the problem. I have received text also several time that my complaint or request for bill been registered but unfortunately only fake promises been received but not the bill till now. I am attaching screen short of calls coming from vodafone regularly and there last apology mail also maybe that could make them realize a bit however i doubt that such shameful company could ever care for customer. I am stuck with vodafone due to my company and my contacts as i just can not afford to change my number and may be that is the reason i have been very much taken for granted.

My apology to readers if i being rude o[censored]nparliamentry in my words but i am seriously fed up with vodafone and unfortunately stuck badly that i can not move to any where else.
[protected]
[protected]
[protected]
[protected]
[protected]
These are few regular calls i am getting form voda but yet no solution.

Regards
Chetan tandon
[protected]

Dear, sir /madam i am a retailer i have a shop since 6 month, i have all telecom company e-top sim and card but no vodafone e-top sim and paper recharge, i contacted your dse last six months for give me a lapu sim and paper recharge but he everytime told me that he has no lapu sim because there is no lapu sim in stock and he not visited my shop yet and he not pick up the phone last 2month. Plz help.. My dist - hindustan auto traders and dse name-amor. My alt no [protected]. Add:silchar cachar, assam.

Sir,

With reference to the subject cited above, i would like to bring to your kind notice that the vodafone network of which i am using sim with mobile no. [protected] is deducted my balance illegally which is amounting to rs 85 (Rupees eighty five only) on 17th july 2017 with mere excuse that i have downloaded something by clicking pop-up message from internet browser even though i have an internet pack with available data of 1.5 gb which still having validity till 8th august 2017 and there is no reason that they should deduct money from my main balance.

Even after deducting my balance they don't even send notification or message informing about the nature or purpose for which the deduction has been made. I used to come to know about the deduction only when i try to make a call and the balance is not sufficient to make that call because of the deduction which makes me frustrated.

Before also they have deducted my balance illegally in this manner 6 or 7 times and refunded the deducted amount only when i called the customer care executive and complained against the illegal deduction.

This time the customer care executive refused to refund the deducted amount even when i requested for refunding of the deducted amount after clarifying that i have not downloaded anything by clicking pop-up message from internet browser as per their claim.

Therefore, i am requesting you to kindly look into this matter from your end at the earliest.

Regards
Taniyang byai
(Vodafone customer)

Hello sir,

Maine 13 july 2017 ke din maine [protected] vale number telenor se vodafone me mnp krvaya tha or muje retailer bola tha ki monday ko ho jayega lekin abhi tak nahi hua hai or jo muje simcard diya gya hai uski detail
Sim no:[protected]
Imsi no: [protected]

Plzz help me
Mera permenent number [protected] pe call krna 8:00am se 12:30am tak so plz

Respected sir,
I am waiting for a long time. I have mailed you 5 months back to set a tower. On land and roof top.
Please do replay as itf bing a long time that i am facing some issues with my network.
Please replay me back.


Yours faithfully.
Narayan chandra halder.
Contact:-[protected]

Address :- village:-ramnagar, post office:-ramnagar shibpur, police station and block:-kulpi, muja:-lakshmipur, district:-south 24 parganas, state:-west bengal, pin:-743374, india.

This has a reference to a phone call received on my cell no by an executive from vodafone from the number[protected] at 11.08 am today

The executive name is being told as harishankar.
The call was with reference to the refund deposit amount i have been asking to refund for last 6 months...

I want to register a complaint against him for using foul language with me over the phone. When i did not budge to his suggestion he behaved very rudely and then started using foul languages. So i want to register a complaint against this person
Im very very disappointed the way you treat your customers. I have sent a mail toappellate. [protected]@vodafone.com, nodal officer, etc.

I hope you will resolve the matter at the earliest. Not expected these kind of behaviours from a vodafone executive.

It is observed that HIGHER SMS charges is being charged on Festivals specially belongs to Hindu Community. why such special rate is applicable on specially Hindu festival day. it there any guideline for that or have special reason as a consumer i would like to know about it very clearly as it is heating me specially on festivals like Diwali, Holi etc? In my view that charges should be uniform and throughout the period there should not be any discrimination

Dear sir,
I had got my mobile recharged for rs 347 on 12th july for voice and data.
As per plan 1 gb of 3g data free but after 1 gb the plan now seems finished.
It is absolutely pathetic and i am unable to use the data at all.
Pls help me resolving the same.
My phone no. Is [protected] on which the recharge was done.
Due this i am unable to us the data services for which i have the money.
I had received the message that the plan is now active and can use the same.
It is like cheating a customer who is using the services.
My alternate number is [protected]