Vodafone India Complaints & Reviews

Hi,

This is regarding abnormal bill amount for limited data usage. Pls note it ir gegarding the bill cycle of 6th june 2017 to 5th july2017. During this period i have checked free data balance by using ussd code *111*5*1# and found that i had 8gb + 8gb, i. E. Total 16gb of data allocated for my vodafone number [protected]. Out of the total data i had used 14gb (Approx.) as per bill attached.

When the bill generated, it showed an excess usage of data after 11gb! I contacted vodafone care on 8th seeking justification the same and my plan was changed after giving an assurance that the mater will be taken care by 12/07/17. But, i have not received any call-back relating to that. Again i connected vodafone customer care on 13/07/17 and got the same assurance after repeating the whole story. This time i was told that i would get a call back on 14th between 10.00am. To 5.00pm. Unfortunately i have not received any callback till now and have to contact vodafone customer care today again i. E. On 15/07/17 at 10.33pm. This time i am being told that the ussd may not display the exact amount of free data on my account and i should have checked the same through myvodafone app.

I just want to know what is my fault in this case when i have rechecked free data balance several times and kept my usage under the free limit of 16gb as shown in the ussd code option during the last billing cycle.

I am pissed off contacting vodafone customer care again and again and wasting my time. Please consider my point and amend the bill accordingly on urgent basis.

This not at all expected from a reputed organisation like vodafone at least.

Its ridiculous to see how vodafone customer care centres address issues. I have serious network issues in my area and surprisingly as a loyal customer, i have 08 vodafone numbers. Inspite of multiple complaints, visit to vodafone stores, the issue has not been addressed. When asked to be connected to a senior official, i was denied stating the "official is not around to take calls, hence call back later". I stay in kirti nagar, new delhi and i have been waiting patiently to have the networ issue resolved from the last 02 months.
So many advertisements, promotion campaigns, videos etc just to cheat consumers? Can this be addressed now?

Sir,
This number ([protected]) call me last four days but when i back call this was nit attend my call and if attend the call use very dirty language si plzz gi've me this ni complete detailed of id & address and call detail
Sir plzz give me all information about this no [protected]
Thanks
Regards
Eashrat ali
Contect no - [protected]
And mail id is - [protected]@gmail.com

Dear sir
My name is arun kumar dahiya no [protected] having a bill issue pending for last one and half months and nothing is being done in this regards and my services are barred three times and again resumed now im out of a station and my services are bared again im facing to much problem i cant understand for a customer more than 20 years im getting this type of response very disgusting please resolve my issue as earliest as possible il be very thankful to you i went to nigeria and took roaming plan 500 per day but didnt work there i came back and told by vodafone that there is no vodafone network there than why vodafone gave me this plan and i incured so much roaming charges i would have doe something else but when im in my home network im billed 3000 rs again and last month i was billed 8000 rs whats all this going o im unble to uderstand.

Thanks regards
Arun

I have activated my sim with my Aadhaar I'd and recharged with 299 pack. But the sim not activated yet. I have contacted Vodafone Care multiple times, they are not interested in it and not taking care of this issue.
Please do the needful.
Below is sim details.
Mobile no :[protected]
Sim:[protected]

Contact me at:[protected]

This is to inform you that i am victor das using two vodafone post paid number [protected], [protected]. I had paid my bill on 21.06.2017 due on may'2017 month.
Rs.2000/- (Bill no:1228) and rs.690 (Bill no:1227) respectively in my nearest vodafone mini store, raj laxmi enterprise, ramnagar, purba medini pur, pin-721441, e - mail: rajlaxmi. [protected]@gmail.com, ph no:[protected].
But till the date they did not update my bill they said the executive still there collection on that date, why should we face the problem for that. Please give me the solution.

My vodafone no. [protected] and [protected] have been deactivated suddenly. These sims were not in use for a not but when i started to used it once again there's no range. It says emergency calls only. Resolve this problem asap.
These sims are having talktime in these as well. Without any consent notice, both no. Have been deactivated by vodafone. Vodafone please look into this.

Hi team,

We are having the issue with vodafone punjab circle as i am trying to port my number from vodafone punjab to airtel punjab. But i am doing it from last one and half month and they are always rejecting my porting request by giving some silly reason like, customer not picked up the phone or upc code is mismatch, i have screenshot of everything that i had conversation with vodafone guys and upc code was also matching during request. Now 4th time i have raised the request for porting with sr.[protected] and showing in progress. I am feeling harassed by vodafone, and if they will again reject my request and definitely i have to take some hard steps against this company. I am paying my bill payment in advance due to porting from last one and half month. Please port my number asap if something you can do for us.

Thanks & regards,
Jagjit singh

I am an user of vodafone since2013. I raised a request to change my monthly plan in the month of march2017. Vodafone deactivate my old plan & activate the new one but they only deactivate my voice plan not the internet plan.
I was not aware with the same, even the customer care executive didn't share regarding the same. When i am raising the deactivation request than it's quite obvious my whole plan will be deactivated & if it's not their policy i should be informed or asked during process, so i might be aware.
I am getting the add on amounts in my bill from march2017 & raised complaints to customer care executive many times.
I want the wave off regarding the internet pack which was not deactivated by the company even not informed regarding the process.
They are misguiding the consumer.

Thanks
Monika
[protected]

From morning my vodafone [protected] number was blocked for SMS.I asked to customer care they said that i need to register with TRAI.Actually I did not do any kind of marketing .Every i will send messages to my friends and relatives only.Without my knowledge they blocked.How to un block?

Have purchase rs.20 vodafone top up voucher card but pin number is damaged after scratching a bit too hard. Please give me secret pin of this card on my e-mail id or recharge on my number.

My recharge card details

Serial no. Of recharge card:[protected]

My e-mail id: [protected]@gmail.com

Serial no. Of recharge card:[protected]

Secret pin:?

I recharged my vodafone account with 3g data pack. I live 100 mtrs far away from vodafone tawer. Here is vodafone 3g area. But 3g not working properly. It's very painful. I want to vodafone plz solve my problem immediately. I am vodafone coustmur for 2008 when was hutch. I regularly use vodafone 3g but sometimes vodafone no gives proper services which i charged. Plz solve my problem and reply me

I have paid a due of rs.980/- on 13th of this month against my mobile number [protected] after getting confirmation from the above store (Mr. Mahesh - [protected]) that my above sim will be activated within 4 hours of pending payment and he had given me new sim. I believed on the store and his words.

Now even after of 48 hours of bill payment the sim is not yet activated.

Yesterday when i visited the showroom, they told that everything is ok and the new sim will be activated within another 4 hours. Believing their words, i returned to my home.

Today, as it was not activated till now, i visited the store again and now they are saying that they are not sure of the activation period, and may take long time and they are not sure of getting the same number. As per them only 50% chance is there to get the same number.

As i have some personnel affection with the above number i checked with the store and as per their confirmation only i have paid the due amount. Now i have lost my money, my preferred number and my salary for the last 3 days. I cannot take another leave as i am holding a managerial post in a reputed firm.

Considering the above facts, i request you to respond to this complaint on emergency as i don't want to spend more time on this, but to go for a consumer complaint.

My new contact number is[protected].

Your immediate action in this regard is highly appreciated.

Vijo wilson

Vodafone is charging me for value added services. When i complained against it firstly they waived of the charges. And then again charged me for three weeks i complained and they said we filing your complaint and i got reply that sorry we cant waive of. I paid the bill and tried to convert in prepaid. Buti went out of town so could not proceed and then again 2-3 days before they sent me message youhave been charged 35 for games pack. And then i went to store and they said we r deactivating it and your charges will b waived for late payment and vas also. And after sometime they again sent me and i got a call that we r proceeding for your complaint. And now today i am getting a call that your sr has been postponed and you have to file a new complaint and when i asked that why again and again the lady name poonam cut the phone. I want a strict action against vodafone india and to get my charges waived off.

I am a senior citizen (65). I and other family members in india are using vodafone for many years.
Mine is post paid connection no-[protected]. The services were good. I
Use to pay the bill as soon as i receive the intimation.
My bill comes around rs 400 to rs 500/-.
Surprisingly, this time i received a bill of rs 6574/-. I protested and sought the details of call. It was informed that these are being charged for my opening international roaming. As they have already stopped/restricted call services. I am facing lot of problems, mental harassment & some time heavy financial loss. Incidentally, i submit that immediately on receipt of the bill i have deposited rs 500/ average of my all previous bills.
I submitted that i am in india and never used or open this facility.
But repeatedly i am being replied that this service is opened and used by me & they have expressed their inability to help me.
I request you to help me by restoring my vodafone call services in connection no-[protected].
Thank you,
K s mehra

Hi i have recharged my number with amount of 51 from vodafone site where it was mentioned as 300mb data. After recharge received a msg as recharge is successful, talk time received as 0.0, gst 7.78, access fee 43.22. However didnt received any data information. By considering as data has activated and used internet where data used from my balance. While calling customer care received feedback as in place of data i have received the balance of 40 rs however didnt got msg regarding receiving the balance of 40. So at end of day i lost balance. This all happened due to wrong information on vodafone site. It is new idea to earn money from customer. Please provide resolution.

Regards,
Pankaj kumar
[protected]
Trans id mh [protected]

I tried to do 103 rs recharge from vodafone online. It failed but money is deducted from my account reference no. Isigabqtmqm$, vodafone reference no. Jsbi[protected]. The incident happened while paying via onlinesbi on 15th july, 1:53 p. M. Billdesk payment gateway displayed message "sorry we are unable to process your request."

Recharge was not done.

Please revert me my money back to my account.

Why debited money takes so long to be revert back. Who gets the interest of that money. Isn't that something to look into as companies earn interest on that money. When you return money after many days you should give interest.

मेने 18।06।2017 को अपनी सिम वोडाफोन का 347 rs का नेट पैक खरीदा जिसमे एक महीने के लिए फ्री कॉलिंग और महीने तक रोजाना 1 gb नेट मिलना था।
पर कम्पनी की सर्विस में 12 घण्टे मेसे 10 घण्टे 2g ही चलता है जो कि मेरे लिए बहुत कष्टदायक है।
मेने नेट की तेज गति के लिए 3g पैक खरीद था
पर कंपनी मोबाइल में नेटवर्क होते हुए भी पूरी सर्विस देने में समर्थ नहीं है।
कृपया सहयोग करावे।
इन धोखेबाज कंपनियों पर नियंत्रण रेखा लागू करावे।

Most of the websites take embarrassing time to open. Often it gets interrupted. Present data speed is definitely lower than 3g vodafone network service in siliguri as it reflects from its use in smartphones. Most of the useful jobs like online buys, pay bills, recharging, taking appointments, apply in suitable institutions all are accomplished through nets. So it's most embarrassing when a simple job can't be finished in time.

In my current bill of june, 2017, of my vodafone relationship no : 35166098.in my invoice & dr/cr note no : 19irj[protected] dated 05.07.17 i found there are additional rs. 160/- for value added services which i never activated. Those services are
1. Wwap_vtv0150_030_apa01504003_a,
2. Rozgar_seva_ppu_10,

It is unfair. I need deductions of this amount. And rs. 28.8/ texes on the amount 160/- also.