Vodafone India Complaints & Reviews

Hello sir / madam
My name is dheeraj

I wrongly recharge my vodafone prepaid no [protected] with rs 85/ but talktime balance shown in my a/c is 0. Kindly refund the recharge amount. I haven't asked for any internet service.

I also contact to paytm for reverse the transaction but they replay negative and told me to contact your operators.

Wrong amount recharge for vodafone:

Thanks & regards
Dheeraj kashyap
[protected]

I an from pune, maharashtra and using postpaid connection. No. [protected]. I was charged for roaming of data at rs 750+ per month for few months between october 16 to april 2017. After complaining and writing emails nothing happened and i was told the billing is correct. But on 25th april on visiting vodafone store in pune, the person said he has activated "home like rome" service.. Post which there are no roaming charges.
This i believe is a trick and i am completely disapointed as even after few visits and email communciation,, why such activation was not done earlier?
The store people are not allowed to provide any details of this fact and in otherwise as well they are not allowed to give any documentary evidence except oral info. This is ridiculous as, we have no documentation to prove this. I am fed-up and hence writing to trai

Hello there, i just bought a vodafone sim card 3 days ago and facing a lot troubles since i bought it. I didn't and never requested for any kind of services other than calling, sms and 4g internet but the vodafone guys are keep activating the unauthorized services and charging my money. I'm getting pissed off with their service and unable to connect customer care through 198 (I think they wanna rob me and not letting me talk to anyone there). I'm pasting the msgs i've got from them and i never authorised them and i don't want to authorise anymore. Here we go:

"hi, due to your low balance, hollywood store pack could not be activated. We will especially hold your request & start the service if you recharge within 7 days. To download callertune app click hyperurl.co/vs" (I didn't request for this service and still they're are trying to activate it)

"hi, due to your low balance, your subscription to unlimited at 30 pack could not be renewed. We are continuing the service for 3 days, especially for you. Recharge within 3 days to keep enjoying the service. To download callertune app click hyperurl.co/vs" (They've already charged 4 rupees for this service without my consent and wanna renew it again which is ridiculous)

"hi, due to your low balance, makeover pack could not be activated. We will especially hold your request & start the service if you recharge within 7 days. To download callertune app click hyperurl.co/vs" (I don't know what it is and never requested for it)

"hello! Unlimited at 30 pack is now active on your number, as requested. This service is valid till[protected] and a 1 days rental of rs 4 has been deducted. Your current balance post service activation is rs 1.71. To deactivate, sms stop to or call 155223 (Toll free). Click on http://m.hungama.com to download unlimited videos, image and wallpapers. To download callertune app click hyperurl.co/vs" (This service has been activated without my consent and they charged 4 rupees from my main account balance which is illegal)

It's just been 3 days and i've been offered so many troubles by vodafone. I'm not at all happy with their service and really gone nuts. I tried calling customer care and it said 'the call cannot be connected'. What does this mean? Why wouldn't the call be connected? Do they wanna escape? I demand an immediate attention and resolution with all these issues. Vodafone is cheating me. I need justice.

Dear sir /madam

I have request for change my connection from posstpaid to prepaid of my mobile no [protected] i have personally visit your vodafone new panvel gallry.
As per disscussed with your repersentetor mr satyandera my prepaid sim will be activated as on 12 july 2017.
I have paid your all due & all documents given at your related office than why not my connection activated.

I will not pay any charges (Bill) for this connection.
So i request to take an action for this.

Thanks!!

Regard
Mukesh kumar

My number is [protected].

Vas charges keep getting added even after i have removed and blocked pop ups. I keep getting auto generated smss that say on your request we have enabled some pack, when i clearly did not do this. This is the fourth month (From the march billing cycle to the june cycle) in a row i have had to call the (Not toll free) complaint number and spent 35 minutes explaining that i did not activate or download anything through vas. Every time in spite of disabling and send a request to do so i've been charged.

Two of my bills have been sent to incorrect email id even though i never ask vodafone to send my personal details are being circulated to a complete no body without my permission.

No action has been taken on any of these despite making repeated complaints.

Vodafone your service is lousy.

Thanks!
Ann

Cellno [protected] is having unlimited 4G plan. The no is under CUG MGVCL
since15 days speed found is very slow.
Almost all application & site takes much time or is not opens at all.
For immediate action

Hi I am santosh I lost my phone my vodafone no.is [protected] . Please deactivate my no.
My alternative no. Is [protected]
Email [protected]@gmail.com

Despite repeated request & complaint being sent to the vodafone service through their portal & my registered mail to vodafone company the value added services are being activated. The services are just activated on the number by sending a simple sms, then asked to deactivate by sending the sms. Even if the request for deactivation is sent the charges are being added to the monthly bill. Every month due to this i have to pay 300/400 extra amount with my usage bill. I want my complete amount to be refunded which has been charged in the name of value added service on my mobile no.

Facing network data issue. Called customer care 4 times. They all give ####### reasons and put on hold for because non of them want to register complain. and till now they actually have not registered any complain. Whom should i complain now? If I am paying full money why the hell I am not getting service I am paying for? Will it be okay if we pay less and enjoy the service?? No!! at that time this providers dont even think about customer. They just vanish always once customer has paid money.

Automatically vodafone is activating value added services every month. While asking customer care person mr. Siva (Tamilian) he is telling that vas is activated at your end and you only activated it. His reply was unacceptable. I didnt activate any services. Every month i am facing the same issue it is un tolerable. Kindly take necessary action against the company.

I have been a long user of vodafone! I was happy with the services, offers provided.
Recently i called the customer service and spoke to a customer service executive to know a certain offer for ₹252 i was addressed properly and gained the knowledge of the offer (15/07/2016 at 6:17pm)
Before recharging i was alerted with another offer and i had to call the customer care once again (15/07/2017 6:31pm) and i enquired about the specific offer about ₹298 the executive told me that i would have the benefit of 1gb day time usage for 28days and 1gb night data. To clarify i asked her if it is 1gb/day = 28gb day data and 28gb night data.
She told me to hold on and after she told me that it was 28gb day data and 28gb night data.
I asked the question more than 5 times whether i would have 28gb data. She confirmed me with a big yes!
16/07/2017 i called up the customer care asking that i was not credited with the 1gb i must be having today. They said it was a problem of 3g/4g not been active and they had escalated a complaint with ticket no:[protected] the problem was not solved.
After 3-4 hours i called up and they said it was not a daily basis offer! She was very rude to me who picked up the phone at 16/07/2017 3:44pm she was very rude that she asked me if i had any problem to "lodge a complaint with consumer court".
The complaints escalated are:
1. Misleading information about recharges provided by vodafone customer care executive.
Through which i had a loss of ₹298 plus the cost of doing a new recharge at ₹252
2. Rude and unpolitely behaviour by the customer care executives

Hi,

This is regarding abnormal bill amount for limited data usage. Pls note it ir gegarding the bill cycle of 6th june 2017 to 5th july2017. During this period i have checked free data balance by using ussd code *111*5*1# and found that i had 8gb + 8gb, i. E. Total 16gb of data allocated for my vodafone number [protected]. Out of the total data i had used 14gb (Approx.) as per bill attached.

When the bill generated, it showed an excess usage of data after 11gb! I contacted vodafone care on 8th seeking justification the same and my plan was changed after giving an assurance that the mater will be taken care by 12/07/17. But, i have not received any call-back relating to that. Again i connected vodafone customer care on 13/07/17 and got the same assurance after repeating the whole story. This time i was told that i would get a call back on 14th between 10.00am. To 5.00pm. Unfortunately i have not received any callback till now and have to contact vodafone customer care today again i. E. On 15/07/17 at 10.33pm. This time i am being told that the ussd may not display the exact amount of free data on my account and i should have checked the same through myvodafone app.

I just want to know what is my fault in this case when i have rechecked free data balance several times and kept my usage under the free limit of 16gb as shown in the ussd code option during the last billing cycle.

I am pissed off contacting vodafone customer care again and again and wasting my time. Please consider my point and amend the bill accordingly on urgent basis.

This not at all expected from a reputed organisation like vodafone at least.

Its ridiculous to see how vodafone customer care centres address issues. I have serious network issues in my area and surprisingly as a loyal customer, i have 08 vodafone numbers. Inspite of multiple complaints, visit to vodafone stores, the issue has not been addressed. When asked to be connected to a senior official, i was denied stating the "official is not around to take calls, hence call back later". I stay in kirti nagar, new delhi and i have been waiting patiently to have the networ issue resolved from the last 02 months.
So many advertisements, promotion campaigns, videos etc just to cheat consumers? Can this be addressed now?

Sir,
This number ([protected]) call me last four days but when i back call this was nit attend my call and if attend the call use very dirty language si plzz gi've me this ni complete detailed of id & address and call detail
Sir plzz give me all information about this no [protected]
Thanks
Regards
Eashrat ali
Contect no - [protected]
And mail id is - [protected]@gmail.com

Dear sir
My name is arun kumar dahiya no [protected] having a bill issue pending for last one and half months and nothing is being done in this regards and my services are barred three times and again resumed now im out of a station and my services are bared again im facing to much problem i cant understand for a customer more than 20 years im getting this type of response very disgusting please resolve my issue as earliest as possible il be very thankful to you i went to nigeria and took roaming plan 500 per day but didnt work there i came back and told by vodafone that there is no vodafone network there than why vodafone gave me this plan and i incured so much roaming charges i would have doe something else but when im in my home network im billed 3000 rs again and last month i was billed 8000 rs whats all this going o im unble to uderstand.

Thanks regards
Arun

I have activated my sim with my Aadhaar I'd and recharged with 299 pack. But the sim not activated yet. I have contacted Vodafone Care multiple times, they are not interested in it and not taking care of this issue.
Please do the needful.
Below is sim details.
Mobile no :[protected]
Sim:[protected]

Contact me at:[protected]

This is to inform you that i am victor das using two vodafone post paid number [protected], [protected]. I had paid my bill on 21.06.2017 due on may'2017 month.
Rs.2000/- (Bill no:1228) and rs.690 (Bill no:1227) respectively in my nearest vodafone mini store, raj laxmi enterprise, ramnagar, purba medini pur, pin-721441, e - mail: rajlaxmi. [protected]@gmail.com, ph no:[protected].
But till the date they did not update my bill they said the executive still there collection on that date, why should we face the problem for that. Please give me the solution.

My vodafone no. [protected] and [protected] have been deactivated suddenly. These sims were not in use for a not but when i started to used it once again there's no range. It says emergency calls only. Resolve this problem asap.
These sims are having talktime in these as well. Without any consent notice, both no. Have been deactivated by vodafone. Vodafone please look into this.

Hi team,

We are having the issue with vodafone punjab circle as i am trying to port my number from vodafone punjab to airtel punjab. But i am doing it from last one and half month and they are always rejecting my porting request by giving some silly reason like, customer not picked up the phone or upc code is mismatch, i have screenshot of everything that i had conversation with vodafone guys and upc code was also matching during request. Now 4th time i have raised the request for porting with sr.[protected] and showing in progress. I am feeling harassed by vodafone, and if they will again reject my request and definitely i have to take some hard steps against this company. I am paying my bill payment in advance due to porting from last one and half month. Please port my number asap if something you can do for us.

Thanks & regards,
Jagjit singh

I am an user of vodafone since2013. I raised a request to change my monthly plan in the month of march2017. Vodafone deactivate my old plan & activate the new one but they only deactivate my voice plan not the internet plan.
I was not aware with the same, even the customer care executive didn't share regarding the same. When i am raising the deactivation request than it's quite obvious my whole plan will be deactivated & if it's not their policy i should be informed or asked during process, so i might be aware.
I am getting the add on amounts in my bill from march2017 & raised complaints to customer care executive many times.
I want the wave off regarding the internet pack which was not deactivated by the company even not informed regarding the process.
They are misguiding the consumer.

Thanks
Monika
[protected]