Vodafone India Complaints & Reviews

I get wrong information from vodafone exucative..
I called at around 1.30 to 2 pm today.. The customer executive told me my number have 446 offer... He told me the details of the recharge offer which is 70 days free call validity nd per day 1 gb data free...

Then i recharged 446 through easy recharg but after 3hrs i saw that call charge deducted from my main balence.. After that i saw my internet balence deducted from my main balence.
Then i calld 5 timed in vodafone customer care they told me that u dont have any offer of 446 in ur number its a wrong information from our vodafone customer executive...

Vodafone cheat with me and harras me... Why i get worng information from vodafone customer care??

Pls do a need full step nd get back my offer or main ballence.

Dear sir,

I have prepaid sim number [protected], and I have recharge of 349 yesterday afternoon and have talk with customer care yesterday four times which u can also check and conform that I will get 1 gb of data daily for 28 days and it will be activated after 12 pm. But till today it has not been activated and from my number your customer care call is not going also.
And from other number I called customer care and they tell that I have not installed Vodafone app, and I told them I have installed Vodafone app yesterday only and conform yesterday before recharging and after that only I have recharge yesterday. And no reply after that.

I request you to solve my problem at earliest otherwise I will go to consumer court.

It is very bad experience with Vidafone company. No one responsible and saying correctly and giving correct information.

Waiting for your reply asap.

Thanks
Sumit

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Remove star nodal.[protected]@vodafone.com Mon, Jun 26, 2017 at 1:55 PM
To: [protected]@gmail.com
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Hello Sumit,

Thank you for contacting us. My name is Karan and I will be assisting you today with the service for your Vodafone number [protected].

With regards to your concern, I hereby inform you that recharge of Rs.349/- has been successfully done towards your Vodafone number on dated 25/06/2017.

Basis the same you have already received benefits of 349 on dated 25/06/2017 towards your Vodafone number.

Further your feedback on your call centre experience has been brought to the notice of the Manager- Call Centre. Our service personnel have been sensitized to your concern and we will do our utmost to prevent a re occurrence of such an experience. Based on your complaint, we assure you that, our call centre personnel have been suitably reprimanded and sensitized to your concern. Once again, please accept our sincere apologies on behalf of our call centre executive.

I hope this helps you. Please do get in touch with us in case of further queries.

Your service request numbers for this interactions is [protected].

Warm regards,
Karan Deep

Nodal Office
Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] for post-paid and [protected] for prepaid (standard calling charges applicable)
For any complaints call 198 toll free helplines
Nodal Office : +91- [protected] (Available between 9:30 a.m. to 6 p.m. Monday to Friday, standard calling charges applicable).
Fax number : +91- [protected]
E-mail : nodal.[protected]@vodafone.com
Website : www.vodafone.in

Do not Forget to explore “My Vodafone Application” link http://m.vodafone.in/vfapp that helps you manage all your Billing, Recharges, Data Plans, VAS & much more!!

On 6/26/2017 12:55 PM; From: [protected]@gmail.com; To: nodal.[protected]@vodafone.com; ; ?CC: ; Subject: Recharge problem ;
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Remove star Sumit Mon, Jun 26, 2017 at 5:27 PM
To: nodal.[protected]@vodafone.com
Bcc: [protected]@gmail.com
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Dear Karan,

I think you have reply without checking and without seeing any details.

First of all I didn't get the data plan of 1 gb daily which was confirmed and for which I have recharge my number and that I have conform four times and then I have recharge. How can u say that I have got the benefit then. Request you to please recheck and reply me.

And it is not at all good feeling about your company.

Waiting for your response on the above complaint.

Regards
Sumit

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Unstarred nodal.[protected]@vodafone.com Thu, Jun 29, 2017 at 7:57 PM
Unstarred Sumit Thu, Jul 6, 2017 at 7:18 AM
Add star Sumit Fri, Jul 7, 2017 at 5:28 PM
To: nodal.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com
Bcc: [protected]@gmail.com
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Dear sir,

NO REPLY AND NO RESPONSE INSTEAD OF SENDING MAILS AND FOLLOWUP ALSO.

IS THERE NO ONE IN VODAFONE COMPANY TO REPLY TO THE CUSTOMER.

Sent from my iPhone

Begin forwarded message:

From: Sumit
Date: 6 July 2017 at 07:18:58 IST
To: nodal.[protected]@vodafone.com
Subject: Re: Recharge problem

[protected][protected][protected][protected][protected][protected]---

there is no one to listen in this company, and no proper reply to customer

This is to highlight that vodafone does not ensures right kyc norms. I have been unnecessary getting legal notices for non-payment of : relationship no.[protected] mob no. [protected].

I have made an attempt to let this amit sharma know that the number in communication does not belong to me. The emails still keep coming in and there is no way to stop this, unless i just block it.

This is an harassment because the company does not have proper ways to address their issues and follow up with complaints. I have attached the email about the legal notice to me. Also attached the email that i had sent to let vodafone know that the number does not belong to me.

Vodafone manager calls on 27th Apr to make Rs 2600 payment. They send the formal letter confirming the account will be closed post payment of 2600 Rs. I made the payment same day Rs 2600...please see enclosed pictures about letter received from Vodafone and online payment done the same day..

To my surprise, received legal notice on 7th July to make another 1200Rs payment...This is just cheating and recovery tactics.

Full & Final Settlement Letter of A/c[protected]
&
Mobile No-[protected]

Dear Team

This refers to the mobile number +91 [protected] which is registered under my name Ms.Vrushali v Pawar, I would like to inform you that i am extremely disappointed by the Vodafone service provided to me on the mentioned number, I had my number deactivated since Aug 2016 due to the wrong charges charged to me by the vodafone, However had thought of resolving the issues with the vodafone and settling the bills, which is where my decency and my honesty was paid back to me resulting in the rob of INR 2800, As i had received a mail from Vodafone stating the contact number
+(91)-[protected] of Mr.Deepak Khemnar for any assistance, i called this person, A guy came online saying he is Deepak and would assist me in my issue, he also committed that if i pay now the amount he will give me a waiver of INR 802 and also would convert my post paid number to prepaid and send the new sim to my within 4 hours, Hence i had made a payment of 2800/- as per him and gave him a reference number to activate my number ASAP, I never suspected him as his number was given to me by the vodafone itself.
However after receiving the payment he said that he would get back to me and also send his executive to deliver the sim, Inspite of the day passing by i had no communcation from vodafone sales end and hence had no options then to recall him back on the given number, on receiving the call, it took almost 5 mins to identify the Guy Deepak who had given me this commitment as the now guy on phone says we have many deepak working with us and they dont know who had taken the payment, Ok even after this he traced by details and said that activation is in process and will get sorted by days end, again i had to wait for a day more and finally after calling them on 4th day the answer they gave is "they will not activate the number as its was a ported number and now activation was not possible", on arguing with him on this, he said do you think that you would run away without paying us the money back to Vodafone, to make you pay the bill we had given you this .

Its so pathetic and adsurd to know that a company like Vodafone and go upto such level dowm to get their paymentsfrom theire customers, Atlease they should have taken the loyalty and the period of their service utility of that particular customer before doing such shameful act.

Awaiting for the reply if they have any value towards the customer.

I am facing the problem from last 4 months. If i have any balance in my account, they diduct it for any VAS. If i call customer care, they refund it, if i dont, my money has gone. They say i click somewhere on internet brouser but the fact is these services get activated even if i am sleeping. If i call thrice a day to customer care, they block my number, saying its trai rule. I am sick. Please help me, i want to go to consumer court.

I was using vodafone for more than 8 years for the month july 2017 i was recharged for 349 the plan is unlimited local calls and daily 1 GB data
On 06/07/2017 due to no balance service is not working i was recharged for 50 rupees but they taken the full amount for data usage. again i was recharged for 10 rupees in the morning that also they taken the hole amount for data usage.

i was still in the 349 plan then why they charging for this refund the amount you have taken from my acount

My Mobile no : [protected]
Name : Dhanasekaran

The balance seen in my Vodafone number was Rs 124/- on 30th June 2017.
It has suddenly reduced to Rs 18.80/- today. In this meantime I had only one call which was of 88 secs duration costing only 67 paisa. Please refund the extra amount soon. My handset is LG and is keypad . Still now it has not done any problem. My number is ##########. I also called in the Vodafone customer care but no remedy was done.
Please look into my issue soon sir. Will be highly oblidged by your kind co-operation.

Hello sir/Madam
Hi this is Deepak from Mysore i was using Vodafone conaction last 6 month only for call and masges because iam using internet for JIO No 500 plan 3 months this time Vodafone bill comes 615 Rs iam not switch on Vodafone but how came using Internet 258 rs in Vodafone Kalidasa road Mysore I vist enquiry .my ticket no is 133 @ 7 pm 6/7/2017 evning time they gave mail I'd I am asking how it's on net for my mobile ther and some stupid ans see its automatically generated I don't like this month bill iam not paying net charge .only I pay 350 if not possible I request to I apeel consumer court on Saturday plz take all documents submit ther only sir . Vodafone is not good service .realy bad cheting for people and I add FB all details if any CEO or MD main can you plz massage me sir
Thanks
Deepak.k
[protected]
Mysore Karnataka

For the past few days, despite trying to send PORT XXXXXXXXXX (my mobile number) message on 1900 to port my vodafone sim to jio network. Everytime I am trying to send the message it is showing failed repeatedly. It has become a daily issue. It is very unsatisfactory and it's complete wastage of my time. Please look into the matter as soon as possible, else I have to take other necessary steps.

I Just Contacted Customer care Maharashtra . I am having ping issues. i am getting 500+ ping in online games using vodafone 4g . Number- [protected] and hereby i contacted customer care for help regarding ping issue but
customer care only dont know the meaning of ping. i mean wtf really he said we are providing you everything it should be your laptop fault or phone fault from our side no problem is their i mean really ??? he dont know abt ping .. wow great service man .. He was Blamming My Phone and laptop and games. Please Improve Your Service and Get knowledgeable staffs . thank you

vodafone 4g . Number- [protected]

Hello team,

This is the complaint about my value added service charges revisal request[protected]

This requested has been raised for revisal of rs.665+18% value added service charges from this month bill, which was activated without my intervene. When i was called representatives, they are haggling the revisal amount and finally they agreed up to maximum rs.500+tax. I don’t understand why i am not able to get my full revisal amount back for which activated without my intervene and even useless to me. Though i called many times to helpdesk to deactivate and for the stop procedure, none of the worked out yet.

Please check the same and do the needful to revise full amount. Kindly inform you that i am not going to pay any of my payment until get a proper response

I am Your valuable customer from many years.I have a complaint from you that. i have taken a vodafone sim from you. sim number is -[protected]. it is not working. I am Complainting for that continuously from 10 days. but i did not get any response from your customer care. i have a request from you that first call me on my another vodafone mobile number [protected]. than i will tell you my complaint in detail. my request from you if there is any value of your vodafone customer, so plz call me and short - out my problem.

Team,

This is regarding the instances happened on 5th July 2017, Wednesday. I have been receiving call on my number from your company from very long, however I lost my patience yesterday when I got calls from your call centre four times.

Please note that I am not a Vodafone user and number is registered with other telecom brand and still I have been receiving calls and on calls they have been misbehaving and threatening. Please look into the details as below about the issue:

I have been receiving call from following numbers 4 times a day. Yesterday since morning I have been receiving calls from 9:50 am and since morning only I told them to my number on DND and again during the day I have received calls several times. The last call which I received from +[protected] at 5:51 pm, i told them please not to call and why are you calling again and again and the guy replied that this data is been given by company and I will have to make a call and cant help on this. He further transferred call to his senior member 'A Lady', when i again asked her not to call and warning you lastly that I will lodge a complaint then she bluntly told me do whatever you want to do and made some cheap comments on the phone and threatening me that my complaint won't make any difference. This behaviour of her and your team forced me to make a complaint under consumer forum ( Complaint no. 333645)

I would request you to please take strict actions against that lady and the person who have been calling since morning. This is totally unethical and mentally disturbed me and totally not expected out of your company.

The numbers from which I have been receiving calls were:
1. +[protected] at 9:50 AM
2 . +[protected] at 12:33 PM
3. +[protected] at 3:59 PM
4. +[protected] at 5:51 PM

According to me this was intentionally done and they purposely misbehaved and harassed me.

Request you to please look into this matter.

Lastly, I am grateful that I am not associated with you company and have another telecom number because no one is going to be associated with such misbehaved and ill mannered employees

Thanks,
Yamini Khurana

Hi, my name is Charan and my number is [protected]. On 06/07/2017, I got a message stating "Hello! VDS ANENTSTORE pack is now active on your number, as resquested. This service is valid till 21/07/2017 and a 15 days rental of Rs. 75 has been deducted."
But I never requested this service and I don't know what this service does.
I want an explanation from one of the executives involving the proof that I requested this service pack.

I visited Vodafone store on 31st june in Madipakkam near kumaran theatre.
The person ask for 30rs for porting sim from Docomo to Vodafone and he told we put 30p calls to all network for 84days. After sim activated I didn't receive any message about rate cutter after I asked customer care they told to ask store person then I went to that store another person was there and he ask me to pay money for that I asked the other person was there 2days ago can u contact him he never ask me to pay any money then for lot arguments he recharged 4rs. And the plan was not that what the previous person told I dissatisfied for what they made to me and I contacted customer care they ask me to go and give the mobile to that executive.and though there is no charges for porting but they asking to pay money, I attached the screenshot of the Vodafone site, kindly check it and make some necessary actions.

Respected sir,
Kindly inform you that your manner does not like. Absolutely wrong method. Fully like dadagiri. My sim has disconnect by you without any kind of informed me neither call nor messages. Suddenly my sim card stopped by u. There is a very big mistake of your service. And your caller executive has very misguide me. Therefore i losses very money and time and very harass me. All caller executive has extremely poor knowledge about your policy.
I give alternate no ([protected]) to purchasing other vodafone postpaid no. Means i support to buy vodafone no. And today my alternate no dissconnecte by u. Means i want to support u and you give punishment. Thats not right think.
I hve 9 post paid no (Cug) and 6 preapaid no (Family member).
All no portability to other no tommorrow. Thank u

Dear sir/madam,
I am Govind Kumar from Varanasi. My concerned is that I had purchase a mobile SIM card from Delhi, whose number was [protected] nearly in December, 2016. It was block just before two month due to this I had broken and throw the SIM Card. Now, I am using another number. Someone is using the same number and exploiting to my friend badly from the same number. Therefore, I kindly request you; either blocks this number or catches and informs me at '[protected]@gmail.com'. The user is too bad who are using this number.

Thanking you.

Dear Vodafone Manager,

Please, note my complaint as per below
1. first complaint given Rs 3820/- no one replied till date.
2. My new complaint as per below

1. March bill 4750/- paid on 06 April :: Rs 4680/-
Inline image 1

2. April bill 1500/- paid on 30 May :: Rs 1500/-
Above Image having April Month bill.

Inline image 2

3. May Month Bill Rs 1720/-
Inline image 3

May bill 1720/- given complaint against to reduce bill like Add on Package deactivate Ms Megha has given solution and reduced bill upto 800. After that my bill is Rs 920/- on June 05.( I have this confirmation).
Inline image 4
After few days (18 June ) suddenly i got an bill or Rs 3820/- I don't now about that. When I was called CC agent said that some one refunded amount of Rs 2900/-. When I have confirmation of every payment. That means you people can change any one bill and add addition amount.

4. Also, I have given complaint to deactivate Rs 450 + Rs 250 add on package. And also get deactivation confirmation. and your CC agent said that we will not charge into you bill of June Month. But you people charged me that amount also.

I have mention every thing if you people give me an waiver upto Rs 3600/- or else not paying single amount. This is like an cheating with you customer. Vodafone team make an indirect changes in bill.

Technically vodafone people can do any thing why we should be able to pay extra bill and also and

I have given 1 complaint from Oct month against to detective my both plan i.e. 450 + 250 + Tax. But now own has taken my complaint when I am continuously making call to your team that time they have deactivated both plan. From Oct to May almost 8 Month. It was auto renewing Means Rs. 800 X 8 Months = Rs. 6400/- I paid to Vodafone. So, Many time I called with other no but You call center Employe not taken my proper complaint not deactivated my both plans from Oct. When I am continuously making call in this month that time it was deactivated.

You people can manage my bill on given above complaint current I am not paying extra amount Rs. 2900/- which Vodafone team suddenly add to My bill. and Current bill also you people can mange into above Amount Rs. 6400/-.

All Vodafone store or other email or call center all are sleeping not responding my mail from last 8 days.

Strange things...When checking online account usage on 6th July 2017,
I see Total GPRS charge amount Rs.1852.3
Total Data Usage = 0

When I did chat with Live Agent, he suggested that wait for the bill to be generated but he is not sure why this GPRS charges? He thinks it is an ERROR but can't do anything.

I am NOT sure why would Vodafone India not take care of the bill when customer is pointing it out from online account usage before bill is generated?

Why do we have to wait for the Bill to be generated and then dispute?