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Vodafone India Complaints & Reviews

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Updated: Apr 2, 2026

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Address: 560068

Website: www.vodafone.in/feedback

Hello team,

This is the complaint about my value added service charges revisal request[protected]

This requested has been raised for revisal of rs.665+18% value added service charges from this month bill, which was activated without my intervene. When i was called representatives, they are haggling the revisal amount and finally they agreed up to maximum rs.500+tax. I donâ€™t understand why i am not able to get my full revisal amount back for which activated without my intervene and even useless to me. Though i called many times to helpdesk to deactivate and for the stop procedure, none of the worked out yet.

Please check the same and do the needful to revise full amount. Kindly inform you that i am not going to pay any of my payment until get a proper response

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Address: New Delhi, Delhi, 110053

Website: [email protected]

I am Your valuable customer from many years.I have a complaint from you that. i have taken a vodafone sim from you. sim number is -[protected]. it is not working. I am Complainting for that continuously from 10 days. but i did not get any response from your customer care. i have a request from you that first call me on my another vodafone mobile number [protected]. than i will tell you my complaint in detail. my request from you if there is any value of your vodafone customer, so plz call me and short - out my problem.

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Address: New Delhi, Delhi, 110024

Website: WWW.vodafone.in

Team,

This is regarding the instances happened on 5th July 2017, Wednesday. I have been receiving call on my number from your company from very long, however I lost my patience yesterday when I got calls from your call centre four times.

Please note that I am not a Vodafone user and number is registered with other telecom brand and still I have been receiving calls and on calls they have been misbehaving and threatening. Please look into the details as below about the issue:

I have been receiving call from following numbers 4 times a day. Yesterday since morning I have been receiving calls from 9:50 am and since morning only I told them to my number on DND and again during the day I have received calls several times. The last call which I received from +[protected] at 5:51 pm, i told them please not to call and why are you calling again and again and the guy replied that this data is been given by company and I will have to make a call and cant help on this. He further transferred call to his senior member 'A Lady', when i again asked her not to call and warning you lastly that I will lodge a complaint then she bluntly told me do whatever you want to do and made some cheap comments on the phone and threatening me that my complaint won't make any difference. This behaviour of her and your team forced me to make a complaint under consumer forum ( Complaint no. 333645)

I would request you to please take strict actions against that lady and the person who have been calling since morning. This is totally unethical and mentally disturbed me and totally not expected out of your company.

The numbers from which I have been receiving calls were:
1. +[protected] at 9:50 AM
2 . +[protected] at 12:33 PM
3. +[protected] at 3:59 PM
4. +[protected] at 5:51 PM

According to me this was intentionally done and they purposely misbehaved and harassed me.

Request you to please look into this matter.

Lastly, I am grateful that I am not associated with you company and have another telecom number because no one is going to be associated with such misbehaved and ill mannered employees

Thanks,
Yamini Khurana

Vodafone India customer support has been notified about the posted complaint.

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Address: Guntur, Andhra Pradesh, 522004

Hi, my name is Charan and my number is [protected]. On 06/07/2017, I got a message stating "Hello! VDS ANENTSTORE pack is now active on your number, as resquested. This service is valid till 21/07/2017 and a 15 days rental of Rs. 75 has been deducted."
But I never requested this service and I don't know what this service does.
I want an explanation from one of the executives involving the proof that I requested this service pack.

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Address: 600091

Website: vodafone.intelliresponse.com/index.jsp?requestType=NormalRequest&source=100&id=1411&ques

I visited Vodafone store on 31st june in Madipakkam near kumaran theatre.
The person ask for 30rs for porting sim from Docomo to Vodafone and he told we put 30p calls to all network for 84days. After sim activated I didn't receive any message about rate cutter after I asked customer care they told to ask store person then I went to that store another person was there and he ask me to pay money for that I asked the other person was there 2days ago can u contact him he never ask me to pay any money then for lot arguments he recharged 4rs. And the plan was not that what the previous person told I dissatisfied for what they made to me and I contacted customer care they ask me to go and give the mobile to that executive.and though there is no charges for porting but they asking to pay money, I attached the screenshot of the Vodafone site, kindly check it and make some necessary actions.

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B

bram5020

from Chittaurgarh, Rajasthan

Jul 6, 2017

Hi,
musing vodafone no. from last 2 months. but there is not network at my place, m continuously trying to call vodafone to register complaint about this problem. but my call never connect,

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Address: Valsad, Gujarat, 396030

Website: vodafone care

Respected sir,
Kindly inform you that your manner does not like. Absolutely wrong method. Fully like dadagiri. My sim has disconnect by you without any kind of informed me neither call nor messages. Suddenly my sim card stopped by u. There is a very big mistake of your service. And your caller executive has very misguide me. Therefore i losses very money and time and very harass me. All caller executive has extremely poor knowledge about your policy.
I give alternate no ([protected]) to purchasing other vodafone postpaid no. Means i support to buy vodafone no. And today my alternate no dissconnecte by u. Means i want to support u and you give punishment. Thats not right think.
I hve 9 post paid no (Cug) and 6 preapaid no (Family member).
All no portability to other no tommorrow. Thank u

Vodafone India customer support has been notified about the posted complaint.

Jul 06, 2017

Updated by Akshay dpatel my no is [protected]

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Address: Varanasi, Uttar Pradesh, 221202

Dear sir/madam,
I am Govind Kumar from Varanasi. My concerned is that I had purchase a mobile SIM card from Delhi, whose number was [protected] nearly in December, 2016. It was block just before two month due to this I had broken and throw the SIM Card. Now, I am using another number. Someone is using the same number and exploiting to my friend badly from the same number. Therefore, I kindly request you; either blocks this number or catches and informs me at '[protected]@gmail.com'. The user is too bad who are using this number.

Thanking you.

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Address: Aurangabad, Maharashtra, 431001

Website: www.vodafone.in

Dear Vodafone Manager,

Please, note my complaint as per below
1. first complaint given Rs 3820/- no one replied till date.
2. My new complaint as per below

1. March bill 4750/- paid on 06 April :: Rs 4680/-
Inline image 1

2. April bill 1500/- paid on 30 May :: Rs 1500/-
Above Image having April Month bill.

Inline image 2

3. May Month Bill Rs 1720/-
Inline image 3

May bill 1720/- given complaint against to reduce bill like Add on Package deactivate Ms Megha has given solution and reduced bill upto 800. After that my bill is Rs 920/- on June 05.( I have this confirmation).
Inline image 4
After few days (18 June ) suddenly i got an bill or Rs 3820/- I don't now about that. When I was called CC agent said that some one refunded amount of Rs 2900/-. When I have confirmation of every payment. That means you people can change any one bill and add addition amount.

4. Also, I have given complaint to deactivate Rs 450 + Rs 250 add on package. And also get deactivation confirmation. and your CC agent said that we will not charge into you bill of June Month. But you people charged me that amount also.

I have mention every thing if you people give me an waiver upto Rs 3600/- or else not paying single amount. This is like an cheating with you customer. Vodafone team make an indirect changes in bill.

Technically vodafone people can do any thing why we should be able to pay extra bill and also and

I have given 1 complaint from Oct month against to detective my both plan i.e. 450 + 250 + Tax. But now own has taken my complaint when I am continuously making call to your team that time they have deactivated both plan. From Oct to May almost 8 Month. It was auto renewing Means Rs. 800 X 8 Months = Rs. 6400/- I paid to Vodafone. So, Many time I called with other no but You call center Employe not taken my proper complaint not deactivated my both plans from Oct. When I am continuously making call in this month that time it was deactivated.

You people can manage my bill on given above complaint current I am not paying extra amount Rs. 2900/- which Vodafone team suddenly add to My bill. and Current bill also you people can mange into above Amount Rs. 6400/-.

All Vodafone store or other email or call center all are sleeping not responding my mail from last 8 days.

Vodafone India customer support has been notified about the posted complaint.

Jul 06, 2017

Updated by Sri Tours Vipul Above complaint given for my mobile no is [protected].. i want solution til today evening

Jul 06, 2017

Updated by Sri Tours Vipul Vodafone Agent told you can close this sim card by paying Half payment. This kind of Service you can provide to your existing customer. Last time also I was paid bill of Rs 6000/- in Oct Month. I want my same no sim card I can pay only 920 (May) + 920 (June) = Rs 1840/- bill amount above that I should not be paid with bill of my no [protected]... ...

I could not pay above that amount... If you giving me this bill then I will pay otherwise.. as per your agent told me you can discontinue your card...

NOT SATISFIED WITH VODAFONE AGENT CALL...

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Address: 380008

Strange things...When checking online account usage on 6th July 2017,
I see Total GPRS charge amount Rs.1852.3
Total Data Usage = 0

When I did chat with Live Agent, he suggested that wait for the bill to be generated but he is not sure why this GPRS charges? He thinks it is an ERROR but can't do anything.

I am NOT sure why would Vodafone India not take care of the bill when customer is pointing it out from online account usage before bill is generated?

Why do we have to wait for the Bill to be generated and then dispute?

Vodafone India customer support has been notified about the posted complaint.

Jul 08, 2017

Updated by acs_bharati some background context in chronological sequence:
â¦ I have opted for Rs 199/- plan which I have been using for quite a while
â¦ I traveled to USA on 12th May 2017. But before leaving I paid advance amount so that monthly bill is taken care of
â¦ I enabled International Roaming for Rs 149/- on 25th June 2017 by doing it online but then had to call vodafone from USA for enabling roaming / making it available. During the process i also paid Rs 3000/- deposit through HDFC netbanking
â¦ Please note that I did not opt for any international roaming plan as intention is just to get OTP passwords/ incoming SMS services from various sites
â¦ Please also note that data usage and data roaming are always OFF on my phone and I am only using internet using Wifi home network
â¦ On 5th July 2017, I created my online account by registering on the website
â¦ I checked that my current outstanding bill was Rs 1867.34
â¦ I was concerned with that number and initiated live chat with an agent - Ramiz - Ramiz informed that this seem to be an ERROR but can be analyzed only after bill is generated on 7th July and there is nothing can be done. Ramiz did inform that it is for GPRS charges and could be because of Data but that Data Usage is 0 KB !!!

â¦ On Next day 6th July, I received SMS alert followed by this email (below) that credit limit has been crossed...Amount now was more than Rs 7000 ...Increase of more than Rs 5000 in just one day !!!
â¦ I called customer service and spoke with Supervisor Mehul and several other folks - who refused to take any complaint and told that service would be disrupted and nothing can be done before bill is generated -- I was also informed that there is some 16.5MB data usage ..Not sure if all of them in last 1 day??? This is absurd..I have not used any data infact even for enabling roaming, I had to call vodafone on numerous occasions after enabling roaming services on 25th June and eventually got it working only by 28th / 29th June
â¦ Representative suggested disabling PayGo services -- which I am not sure what but agreed to disable to stop further bleeding but not sure

Complaints / Need your help:
â¦ Please ensure that services are not disrupted
â¦ Please confirm receipt of Rs 3000/- on 24th / 25th June 2017 towards deposit
â¦ Please revert the charges as there is no data usage in more than last 1 month (after 12th May till now) -- This amount is due to error as I have screen shot of chat with Ramiz (on 5th July) and also screen shots of vodafone MyAccount Data Usage tab
â¦ Please guide us with next step - please don't answer common message - "please let bill be generated, pay first and then only dispute..." common answer will NOT be acceptable and we would want you to revert charges, accept the error and then give instant credit of wrong billing / wrong calculation
â¦ Please give me complaint number / tracking number for tracking purpose

At this time - I see that my phone has been disconnected.
Here is how my bill has increased every day:
5th July --> Rs 1867.34
6th July --> Rs. 7000 + (More than 7000)
7th July --> Rs 15053
While I have not received by bill through email, I see that it is generated online..
As per online bill, I see Rs 5000/- one time charges -- NOT SURE WHAT THIS IS FOR as I have not activated any package
Also as mentioned below Rs 7000 + roaming charges is wrong ..data usage of 16 MB is incorrect as Mobile Data and Roaming are always OFF and only reason we have opted for international roaming is to receive OTP and SMS (Incoming only). Have not used data / voice during this time.
Please also note that roaming was requested on 24th June which started working only around 26/27th June 2017.
Please take corrective action at the earliest by removing roaming, one time charges and reinstating mobile services at the earliest.
I am OK with 199 plan + 149 (international roaming) nothing else is chargeable to me.

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Address: Pune, Maharashtra, 411013

Hi,

My Vodafone Postpaid Bill for connection number- [protected] is sent on wrong email address.
I got my bill realred information on sms and the mail id mentioned to which my bill is sent is wrong.I cannot access the email as it doesn't exist.
Kindly sent the same on below email id - ratnesh.shukla.[protected]@gmail.com
Name: Ratnesh Shukla
Contact : [protected]

Thanks,
Ratnesh

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Address: 560029

Hi Sir/Madam,

I want to port my postpaid sim to prepaid sim. I have visited two times in vodafone store but still i am not able to port. I request you to please say my outstanding amount as of now and allow me to port. It is very bad experience too me with vodafone. Every time i talk to the vodafone customer care Executive, every time i have to explain my issue from beginning I already talk today with your one of the customer care Executive, she will arrange a call for me on 10/07/2017.

Please see the mates seriously and do the proper necessary steps.

Thanks in advance,

Regards,
Chirantan Rath.
MOB-[protected]
Bangalore
INDIA

Vodafone India customer support has been notified about the posted complaint.

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Address: Ghaziabad, Uttar Pradesh, 201204

I recently received my first Vodafone bill. And it was a shocker for me as they charged me 1260 for calling on 51717 and the time shown is the time when I was in my native place my village sitting in a puja far from phone. I urge all of you to stop using Vodafone.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I had applied for postpaid connection, documents and money were collected from me, i have not been contacted since 10 days now. And even customer care is not supporting. The person who had come to collect the documents is not replying to my calls. Please look into the matter. Its been more than 15 days since the initiation of the process. I had given 250as security amount for postpaid connection.

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Address: Kolkata, West Bengal, 700027

Website: vodafone.com

Dear All,

I have been a vodafone customer ([protected]) and in dire straits connected with vodafone customer care. I was unable to use the internet service, which I needed to use urgently. the customer care associate, initially asked me to chenge the settings and restart my phone. It was of no use. I had to get back agian exasperated. The other customer care representative informed that I will not be able to use the data services till 10th July 2017, which is 5days from now. On asking for a text on the same, the representative placed the call on hold for over 15 minutes.
I am clueless about what needs to be done to avail the internet service, which I have already paid for. I also want action to be taken such representatives, who takes the customers time for granted.

Thank you,
Abira

Regards,
Abira De
[protected]@gmail.com

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Address: Mumbai City, Maharashtra, 400011

Hello,

My Name is Maruti Patil & my mobile number is [protected].

I am using your postpaid service on my number since on September 2016, but i have some issues on billing service so i not paid the bills. now i paid the bill but still not activated my number, also i visit the Vodafone store on June 21, 2017 for the same issue and i submit the documents for Re-creation my number, now almost 15 days gone and i don't have any response from your end.

Now, vodafone says your number is permanently deactivated...is that kidding with me?

this number to most important to me because this number everywhere to register.

Please help me.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

On myvodafone app, it was mentioned that i would get 4gb 4g data for rs255 but instead I'veonly gotten 2gb . This is not the first time something like this has happened. I have a 4g mobile for the record.

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Address: Hyderabad, Andhra Pradesh, 500072

Website: fashionbunny.com

Rs 35 are being deducted every week from my balance saying that some fashion bunny service has been activated. I called vodafone customer care many times to resolve the issue and they used to refund my money. But the issue has never been resolved and my balance was getting deducted every week. Now the vodafone customer care stopped responding to my requests.

Aug 22, 2017

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2017

Vodafone India Customer Care's response Hi Prashanthi,

That's not the experience we want you to have :( We will follow-up with you shortly!

Regards,
Vodafone India.

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Address: Chennai, Tamil Nadu, 641044

Website: www.vodafone.in

As I am Vodafone postpaid customer for past 5+ years, it is very disgusting .Vodafone billed internet bill 560 MB for 2298.18 Rs, based on executive update good plan will come within 2 to 3 months, I didnâ€™t do MPN option even other competitors(JIO, Airtel) have best option, we value Vodafone and continuing this service, for such small usage we canâ€™t pay huge amount. I have raised complaint against customer care regarding this, they told we canâ€™t neglect the internet bill amount

I have requested number portability option, other executives (Srinivasan â€“ Chennai) called and told we will neglect internet bill within 48 hours

I hope Vodafone company has good name in the market, please take issue in serious manner and do it immediate action

PFA â€“ Bill details

Mobile no: [protected]

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Address: Aurangabad, Maharashtra, 431003

Website: BILL ISSUE

Respected sir
We have 12 post paid conncetions from last three years-duo to billing issue we have given request for convert 6 numbers in prepaid as on 22/5/17 â€” at your mondha naka-aurangabad vodaphone stores but still not process this request-continuesly take follow up-this is not fair-your company exective call for bill payment-we have allready told convert in prepaid today take bill up to today-take on priority

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Address: Bangalore, Karnataka, 560016

Website: Vodafone india

Hi,

This is praveen kumar and my contact number is [protected]. I'm using vodafone post services and they have charged gst tax of 18% for the month of june 2017. I have used that bill from june 1st to june 30th but they have charged me the gst of 18% instead of 15% for the month of june 2017 but gst will be applicable from july 1st.

Please verify and close this issue

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