Vodafone India Complaints & Reviews

I was travelling to China from the 17th to the 22nd of June 2017. Prior to departing for the trip, I had activated iRoamfree 2500 as a 5-7 day package through the My Vodafone app. This has been verified by your Vodafone Customer Care executives.

From the time I landed in China to the time I returned, I was unable to latch onto any network. There are 3 networks in China that possibly I should have been able to connect to - China Unicom, China Mobile, and China Telecom. While scanning for the networks, these 3 networks showed up in the list, but on trying to manually select any of the networks, (or while trying to auto-select), I never received service, and my phone constantly showed 'No Service'. I managed to use an associate's phone (who was on Airtel thankfully), and asked my wife to register a complaint as well, which was duly done twice.

As I am a tech entrepreneur, I was aware that I need to remove my SIM, restart my phone, manually select the network etc, and inspite of trying all the troubleshooting methods, I was unable to get access to any network. This can also be verified due to the lack of incoming and outgoing calls from the 17th to the 22nd.

Immediately on my arrival in India, I lodged a complaint with Vodafone, on the 23rd of June 2017. Despite this, I was billed INR 2500 + taxes for the iRoamfree package. So, to cut a long story short, expecting me to pay for services not rendered, is a bit ridiculous. As a matter of principle, I refuse to pay for the poor network, tech, as well as support received from Vodafone.

Request you to kindly disconnect my connection for my two number please [protected] and [protected], if any clarification please call [protected] Senthilkumar working Candor management systems Coimbatore, We would be happy to help. thanks for your support for past three months is highly appreciated and thanks once again i thanks for your full support .

Dear Sir

I am a subscriber of Vodafone Mob No [protected]. On 23rd June 2017, I received an SMS saying I was charged Rs. 35/- for Fun Store Pack for my mobile No [protected] which was not requested by me. Today at about 9.11 am I have received another sms advising me that an amount of Rs. 150/- has been debited from my balance towards Vodafone TV All Channel pack which again was not requested by me. Kindly note that these services are being forcibly put on me without even requesting for the same. Despite my advising that I am not interested in these services and without my permission services are being activated. Kindly look into the matter and do the needful at the earliest.

Regards
Abraham Thomas
Mob No [protected]
A 602 Rajkamal Apts, Manipada Road, Vidyanagari
Kalina, Mumbai - 400098

Dear sir,

I Just want to say that whenever I tried to call customer care no body attend a call . and no body help properly . They all people who working with Vodafone the are not good for customer help they don"t know how to talk with guest . how to deal with guest . last but not the least when i want that my bill should be send on email . so why i am not getting it. on email ...

Thanks & Regrades

Sachin gusain

[protected]

Hello,
This is a request to please deactivate my postpaid vodaphone number [protected] as soon as possible.
The amount due will be deposited as soon as possible.
Plz do me the above mentioned favour as soon as possible as it is no longer required
I have been trying to stop it from months but an always unsuccessful for the same and want it to be fixed quickly in the near future
Thank you

Hi, I am a vodafone prepaid user. Recently I recharged my no. with Rs 500. 7 days back I recieved an SMS claiming that my SIM card will be expired on[protected] if I do not upgrade to a 4g SIM, but I didnt upgrade it as I ws out of town.Then too I ws able to call and use data. But yesterday I received an SMS regarding a topdoctorsonline pack and Rs 150 has been deducted from my account without my consent. I never requested for such kind of service. Also another such pack had been activated without my consent of Rs 100 called Fashion video pack. I request u to refund Rs 250 on my account

Pl. Arrange to locate my mobile no. [protected] with mi brand stolen on 2/07/2017 at 3.34 from pride hotel nagpur. The mobile was in a purse contain other material the purse colorus was light yellow the marriage ceremany function were in progress in a hall there was huse varadies etc..

Sir. Iam a customer of this vodafone mob. No. Since last 8 years i earlier also approached vodafons green park office new delhi and complained reg. Change of my post paid plan to prepaid but nothing has been heard from your side side.. Only receivd a call from vodafone... Nothing happend i again request to kindly change my plan to prepaid asap.
Regards
Rajesh. Tg
[protected]

Dear team,

I have launch complaints to your customer care dated on 15-jun-2016
For the unbilled amount messages is received for the usage for twice and your executive is inform to me do not worry if, you consume data is higher then as per your plan then we will activate the addon
Package of 1gb for rs.250/-.

Yesterday, i have received the bill from vodafone an amount of rs.
3934/- and as per the bill they have charge the additional usage of
649 mb for rs.2657/- (Criminal charges from the customer for 1 gb).

I have again raised the complaint to your customer executive twice
Yesterday and already inform them i have used this number last 10 to
6 to 8 years and my corporate plan is activated around more than a 7 to 8
Years old and at that point your customer executive is informed us in
Rs.99/- 2gb for 2g plan and after the completion of 2gb your net
Service will slow but we (Vodafone) will not charge any extra amount
From customer.

If, you see me history i have paid the your every bill on time and
This time you have done the very pathetic job after raising the
Customer complaints you have do not take any actions and you have wait
For the bill generattion and after bill generation you will said that
Now you have to pay for the same, since you have used that. Then why
Your executive is inform me add addon package to your plan so you will
Not get any extra charges.

I already said the yes for that then also bill is generated and for
649mb you will charge to me rs. 2657/- plus 15% service charge
(Rs.2657.75+rs.398.55=rs.3056.3/-).

Request you to please do the the needful and rectified the bill
Amount and resend again.

Mobile no. [protected].
Please let me know, now a days who will charge for 649 mb an amount of
Rs.3056/- (Criminal charges from the customer). Please let me know and
Note that i will not pay this charges - whatever amount is actual i
Will ready to pay but i definetely not pay the rs.3056/- to you.

Thanks & regards,
Yogesh gajjar
Mobile no. [protected].

Dear sir/madam

My vodafone postpaid old number is [protected] is continue
Vodafone head office c-48 okhla industrial area phase 2 employe deliver new postpait sim provide number is [protected] deliver my home mandawali we are submitted all document and photograph 16 june 2017 then active nuber is [protected] activet date is 1july2017 we r talking tge customer care continue but not reponding my prob. I'm harried these action so pls solve my prob provide number is [protected] and activate number is [protected] and my continue running is
[protected] number please activate my
[protected] these number.

Thanks

I had made cancellation request after making postpaid vodafone data card payment in month of april, 2017. Still they are generating bill since april and not taken my cancellation request. They keep saying their own procedure. This is really ridiculous. I again made payment of 1000 rs. And they are saying it will get reflected in 2 hrs. And cancellation will be done. Still i cant understand their process

Hello !
I am using vodafone prepaid SIM. As we use whatsapp always, SMS is used rarely, but I needed to send an SMS recently. But as I tried to send an SMS it always gets failed. Then I sent SMS with SIM2 which is Reliance and SMS was sent successfully. So I thought my balance may be zero in vodafone and I recharged with Rs. 20. Then tried again to send SMS but failed again. Now no balance problem, no network problem, outgoing calls are running well but SMS sending failed always.
What to do? Help please.

I am vodafone user since 2008, doing service in defence, last posted in kolkata and now posted in punjab.I want to port my no in punjab circle, as per retailer's advice o send msg for UPC code but everytime msg getting failed .
And for the aids of this problem i call to customer care executive, kolkata, west bengal, punjab, but they only neglect my call and can't help me.
Its last request to you plz provide me necessary info...Thank u

Hi.
I have a vodafone number[protected] which belongs to Karnataka circle as I had not used it for some time the sim went grade 15 as stated by customer care people and they had told me torecharge it with Rs 30 which I did and after 1 hour I called them up and they stated that my sim is in active and within 2 hrs the signal will come but it is more than a week abd still there is no signal. Meanwhile I went on calling them repeatedly abd the answer was same. Neanwhile 3 days back they told me to get a replacement sim from Bangalore and its not possible as I have relocated to West Bengal when asked if I can get a replacement sim from West Bengal they said yes and I tried to get a replacement sim from various stores in Kolkata but they are saying as thete is no tower and also as an automated voice is saying that calls to Message[protected] has been diverted nothing can be done. But I need to retain this number as its linked with my bank accounts, office, adhar card etc. I don't want to port this number also. Kindly help me. If needed you can contact me on [protected].

Please help.

Sir,
I have this problm from almost one month.
When i port my number from airtel to voda before that i have told to have 23 gb data every month without any limits, but when i made this happen.
Now i only recieve 13 gb data. I have cplaint so many times but there is not a single person who understnd my prblm nd make me have the reason why this happened.
If there was not such plan, with such data. So, why your employ offers me that one.
Even after several calls to ur customr care there is no solution.
As i asked to them also that is there somethng mentioned that i have 23 gb data in my plan some of them told me that yes sir its mentioned with us that u have 23 gb data as per ur plan.
Nd within 24 hrs u will get that too.

Within this weak around 28 june i have recieved a call that sir we have pland to give u 25 gb data for next 3 bill cycle.
Nd after that when today i went to ur app its only 15 gb shown there.
But that time on 28th its around 25 gb.
Whts this hell happening to me
Is this the way to deal with ur customers

I only want u to make my number back to airtel
Otherwise i will not pay any amount to u as bill..
Nd even i will make a complaint against u.
For misguiding me and not providing me the apropriate information.

Just now I recieved a sms regarding my nation pack is activated. Now this done without my consent nor I have requested for this kind of pack. This is a very cheap way to extort money from customers who is attached with this network for around 15 years or may be more. I request to refund rs. 35 to my balance or else I shall bound to join network provided by other players.

Dear Service provider,

Today I have recharged 100 online in [protected]. GST has been deducted 15% but after that you are deducting Rs 3 as access fees. Why? After GST, it should be one tax. No other tax. Please reply on urgent basis. This total thing is confusing to me. I think, vodafone will reply as early as possible

My mail id - [protected]@yahoo.com. Contact no - [protected].

My number is [protected]. Today within a span of 3 hours you wiped off Rs 125 from my account and now I have a negative balance. I was charged Rs.49 for a Bollywood Tadka video pack and a Roots Musicale service without asking for it and no refund even though I cancelled it within minutes of the notification. If I am not credited by tomorrow morning, you can kiss my account goodbye and I am moving to Jio. Please refund the money immediately.

I dont have to give proof, but here it is anyway. https://imgur.com/a/qZZhv

DEAR SIR,

my name is dibyajyoti bairagi, my village= puranigudam, near railway station, dist- nagaon, assam, pin-782141, last 2months your network has low quality servicein our area, ihaveywo times complain in your198 complain number, they have not clear network in our area, all vodafone customers in our area decided to mnp in your netwok, because, other network is better service in our area.

thanks

Customer care executive not available to take calls. I requested for DND service about 20 days before but not activated yet. From that day my customer Care number 199 not working properly. Then I am reach to a Vodafone mini store at suratgarh city but no one help me for this quite. Now I am unable to contact to customer care executive at 199 because my call not forwarded to executives. Please help.