| Address: 400706 |
| Website: www.vodafone.in, www.nomura.com |
I am Nikhil Bhawsar, an MBA student from SIESCOMS, Nerul, was interning with a real estate company where i got the data to call on and explain my company's project.
The list had Mr. Alok's number and I didn't know that his number is on DND mode and he has complained against my number, which has been blocked by Vodafone in direction from TRAI.
The only resolution is that, if Mr. Alok withdraws his complaint but he do not pick up call from any number I try to reach him, I live in Mumbai as a student and that number is associated with my bank account plus Mumbai University, Placement committee and many other places.
I feel so helpless in Mumbai now, I cry my heart out everyday.
I have tried every way to resolve this but i am unable.
Mr. Alok is so proud of his action when I talked to him for the first time after this happened.
I called him only once and he complained.
Even Vodafone did not help me with this and the outlet manager made fun of me.
Please help me with this issue.
Blocked number : [protected]
No. to Contact on : [protected]
Vodafone India customer support has been notified about the posted complaint.
I too had a similar experience with Vodafone. I had activated the roaming pack of INR 149 which allows one to get incoming messages whenever one goes abroad. This is a monthly charge which gets billed only if I roam abroad. When I was abroad I got multiple messages that showed that the bill was rapidly climbing and that services would be restricted even though I did not make or receive a single call or message. I was using a feature phone with no data packs. Even after returning they were sending messages with progressively increasing amounts and was saying that I am exceeding the credit amount. I finally got a bill over 1800 though my usual bills are in the low 450 range.
Over email, the operator persistently claims that it is voice charges when abroad and did not give me an itemized bill. I requested for the itemized bill so that they can prove that I made the calls. But they did not provide. I think they must be deliberately doing this or there is a genuine mistake in their billing system. The worst part is that I could not get any incoming message (except one lone message) while abroad defeating the very purpose of taking the incoming-message roaming part.
I have asked them to resolve the issue over email. Do you think I can seek redressal in a consumer protection forum if they do not correct the issue?
Gopalakrishnan