Vodafone India Complaints & Reviews

I have a land in village (A p).in our nindra mandal in chittoor dirstict. We have almost 30 villages around our mandal. Here we are not getting vodafone, airtel, jio networks like, airtel, bsnl, reliance, vodafone. We are getting half network
We are willing to give our land for rent. Give replay.

Madhav salav
Add:patha arooru village, kotha arooru post, andhra pradesh 517591
Contact :
[protected]
[protected]

I have been using vodafone mobile network for more than two years, initially a prepaid service which i had converted into a post-paid connection. It is a very frustrating experience that value added services are repeatedly activated without my consent. These useless vas charges cost me more than double my usage charges. When i go to the retail store all the person in charge knows is how to look at the details of my bill and try to deactivate those services which were already done by me. Four times, he has promised me that it will not happen again which is so not true. He is as helpless as i am as deactivation of vas doesn't refund the charges imposed. Since customer care is totally helpless i want this kind o[censored]nfair practice by vodafone never to happen again, i am going to take the matter to the law if i do not receive positive result immediately

Vodafone has been deducting my balances as soon as i recharge by activating these vas services without my consent. On 28th june they activated some life styl pack, on 24th june some service got activated that deducted 75 rs from my balance without my permission. I have attached screenshot.
I have to call customer support and ask for a refund. These has been repeated several times

Its a malpractise that they have been following for a long time and still we cannot do anything about it.

I want my number in the vas blacklist. I dont want to wast my balance on such services.

Your subscription for Desi 360 Degree pack has been renewed and Rs 90 has been deducted.The service will get renewed on[protected].To deactivate SMS STOP to or call 155223(toll free).To download CallerTune App click hyperurl.co/vs
I never subscribed for Desi 360 degree but they deduct the amount

Dear vodafone
My vodafone no. Is [protected]
Reacharge amount : 5000
Order id/reference no. : rj[protected]
Reacharge done by : paytm

Dear sir i want to do 500 but by mistake reacharge done 5000 so i kindly request you to plese cancel my this reacharge and refund this amount..

I talk paytm department they ssay that your amount is reversed by vodafone

Today vodafone custmure care call me but i cant attend that call because i driving that time. So i request you to please aarange my call again immadiatly. On my vodafone number :[protected]

Please help me or refund me amount my paytm wallet or bank account which given below :
Bank name : sbi
Acc. No. :-[protected]
Name : suresh kumar
Ifsc : sbin0006797

Thanks i hope u help me and solve my issu

1. I have taken this add on number for my Mother who is 80 years old.
2. Average Bill for this add on number for past 1-2 years is not more than 200/- which is still lower during recent months.
3. Voice services are being blocked whenever payments are not made within 1-2 months from due date.
4. As stated in your mail for so called VAS and other services the outstanding payments shooted up even more than 5000/- also and still it was not blocked. However for Voice calls pending payment is done.
5. As I was told that these payments are for third party services which is being paid to them and collected from customers.
6. The methods / for activating such services are purposely kept such a way that customer by mistake do this and service providers gets amount from customer forcefully.

This will be my last request from Vodafone to revert all charges EXCEPT FOR VOICE CALLS for which this add on connection has been taken by me.

If the same is not reverted immediately, I will file a case under CONSUMER COURT and fight for same.

ALSO I AM READY TO PORT MY NUMBER (including My 13 years old number main number)

I DONOT WANT THIS VODAFONE NUMBER TO REACTIVATE TILL MY ABOVE MENTIONED REQUEST IS ADDRESSED.

Hi team,

Please to inform you that their a transaction has been done yesterday dated 26th june'17 through my credit card which was not done by me.
I am not the customer of vodafone. Its a fraud transaction and the payment of 10000 rupeesdone on vodafone billdesk. Its a memo debit. I had already logged the complain in my bank.
I dont have any tranction id of that transaction details for that can you please stop that payment. If any other details require then please contact me.

Please its a humble request to you to please stop that payment.
Thanks

Credit card last digit - 6073
Name - poonam prakash
Sbi card
Phone no - [protected]

Dear sir, this is to inform you that we (Sakhiya skin clinic pvt. Ltd.) h. Q surat having around 25 sim of your co. But facing routine problems of poor connectivity, call drop and no coverage etc. Request to you plz rectify it as soon as possible otherwise we opt for some alternatives.
Our address is sakhiya skin clinic pvt. Ltd, 2nd and 3rd floor ayush dr. House, laldarwaja, surat. Nr railway station

Vodafone customer care service is worst then any other network service. They are not ready to take call, keep us on hold for hours. Executive not ready to take call and solve our problem. Whenever i want to have any important information or query then only this problem arises. I'm extremely unhappy with their service. Please solve grievance if possible else i have to find other option around.

Neha kumari
[protected]

To
Chief operating officer
Vodafone mh pune circle

Dear sir,

It’s with unpleasant experience, i am compelled to write to you about this episode.
As previous i already raise do many complained against vodafone fake commitment and not able to do there service on time. This is a clear case of cheating the consumer. I'm pursuing a legal option to take this up in the consumer court to fight this as this is completely false commitment being levied to my corporate company.
I decided to port my both no to vodafone. I contacted vodafone customer care on my office and talked to mr. Subod. He offered a plan of rs. 499 red plan for both my vodafone no with unlimited calling and 21 gb data with 2gb high speed 4g data for lifetime billed per month.

I agreed, executive hence came to my home the same day. To my surprise, the executive informed that they r offering 15 gb data only for 3 months, and hence i called back the customer care and tried to confirm again the bill plan. Another surprise came my way, this time a lady with name neha told me that only 6 gb is offered in this plan.

Three personnel from the same company with three different sayings. I was shocked. After that i raise a consumer complaint
After 5 min. Another call came from vodafone and expressed apology and said that it was executive mistake. So i asked once again about the plan. This time, the same plan became of rs. 399. What the # these vodafone people do. I was furious but felt laughing on their reponses. Totally unprofessional, foolish customer care service.

Pathetic services

From
Kamal bhakuni
[protected]
[protected]

1) i got a message on my phone about the recharge benefits of rs.352 that
Were 28 days unlimited calling and 1 gb 3g/4g data per day but soon after i recharged i got talktime of rs. 352 only and no other benefits that were
Promised in the message.
2) when i called complaint center i was given the info that the offer is not valid on my no., also on asking about other offers i was told by the 198 executive of vodafone complaint center, ms. Kavita, that i can recharge with rs.446 on my no. To get unlimited calling and 1 gb data per day for 84 days and when i recharged with rs. 446, i was again forged and given the talktime of rs. 446 but no benefits promised by the company executive which is my claim for false information.
3) i made a complaint on the 198 compaints no. About the above misinformation and i was assured that the problem will be resolved within 4 hours but nothing happened after that. The company didn't called and blocked my no. From talking to the 98 executive.
4) today on 27 june 2017 i am charged for rs. 49 at 2.5 a. M. For a sevice which i didn't requested for and i cant help myself i have been blocked by the company complaint service to call them.
This shows the monopoly of the company and helplessness of the consumer. I would like to ask for a refund and benefit tranfer from the company.

Hi,

My no is [protected]. I had recently subscribed to vodafone's international i-roam pack to uk and italy from 4th june to 19th june 2017. The offer clearly stated that the pack was at 1 rupee for out going calls and 1 rupee per mb, yet i was charged by vodafone for 2g data consumption a ridicoulous amount of inr 1.10 lakhs for something which was not even consumed. This is a clear case of cheating the consumer. I'm pursuing a legal option to take this up in the consumer court to fight this as this is completely false data charges being levied to my bill.

Kapil batus
Mumbai

Frequently VFCARE activating value added service and deducting heptic amount from the balance. No request from Vodofone. Also, unable to de-activate by SMS. Deducted amount is not deposited, if we de-activate by calling customer care.

How to claim all amount and how to stop further once for all.

Please advice

I dont have even applied for the dotbot servies . i dont know how it get activated??
75 ruppes is also deductied i dont know on what basis this servies get activated on my phone please take a note of this as soon as possible
i want my bal. back !!
and i dont know how can vodafone do such a mistake

June 26, 2017

To
Chief operating officer
Vodafone gujarat circle

Dear sir,

Its with unpleasant experience, i am compelled to write to you about this episode.
I lost my mobile hand set on friday 23rd, morning while travelling in a train. I immediately called customer care and deactivated my mobile no. [protected]. After coming back on saturday i approached your vodafone store near natubhai circle vadodara at 5.11 pm and requested for a new sim and also activation of this mobile number. After getting a sim, i was told to my surprise that it will get activated in 4-6 hours. I requested the store authority to activate on priority as i am an orthopedic surgeon and all my patients including operated patients at various hospitals need to remain in my touch in case of any major problems. I was given assurance that it will be tried out.

To my surprise and frustration, my mobile was not activated till 11.15 am on monday.in between from saturday night to sunday night, i contacted customer care executives and was once told that your mobile is active and i need to take out sim and re insert. I tried, but failed.. Second time i was told that i need to contact vodafone store as my sim is invalid. I personally visited vodafone store today at 11.15 am and to my another surprise, i was told that necessary administrative action is not taken because the request form was misplaced somewhere. After they found the form lying is one of the desks, i was told again that now we will take action and your mobile will get activated in 4 hours.

This is sheer negligence on your side and for no reason of mine, me and all my patients were tortured for almost 40 hours. My seriously operated patients were in panicky as they couldn’t contact me. I may face serious negligence issues from any of my patients and your irresponsible attitude is a reason for it. This kind of negligence and irrational approach can never be pardoned. Had it been in uk or other country, you can be sued for millions of dollars compensation. What i need from you is acceptance of this grave mistake and negligence and apology from your office. Loyalty in business is mutual and that only builds relationship. Your mere existence is because of loyal customers. You can’t take customers for granted. Cliental dissatisfaction is like just one spark which destroys the whole forest. As a citizen of india vodafone a uk based company has to respect indians. I am serious and i need acceptance of your mistake and a written apology and assurance that such incidence will not be faced by any of the clients of vodafone. I will not hesitate to take this matter to the highest authority in the ministry of tele communication and trai if you fail to accept this negligence on your part.

Expecting a matured and professional response in future.

[ dr. Ashok bhatt ]

I activated the offer of 8 gb/ month for three months. I used 256 mb extra and for that they charged more than 1000 rupees (4 rupees for each mb). Since using 4g it's very difficult to control how much extra mb used. Since providing 8 gb free offer and then charging very high usage charge is not ethically correct. I complaint several times using mail and call but they just informed how they charged the extra amount.

I have given the request for closure of my number [protected] at vodafone store anjar kutch. It's sr no is[protected] on the 12th june. I have paid rs 230/- as i was instructed by the lady officer. But till date my sim is not closed. When i called at call centre they informed that my sim is active. Got information that i want to retained the number. I have never ever told any one to retain the sim.

I have already paid the bill, not please confirm that who will pay the bill of this days i. E
From 12th to 26th june.

Alap

Hi,

I, saravanakumar k having a postpaid connection on vodafone with number [protected]. I am not using the service for the past three months reason begin am out of the country. I have complaint vodafone for disconnection they charged me 745 for which i have never used. I am not happy with that type of charge anyways i have paid the same. Even after paying that my connection is not disconnected. They are extending the days and getting money for the unused service. This is really a worst corporate behavior and no ethical way of charges. Also they are activating something and saying i am using some value add service. I am not using that sim at all. Can the consumer complaints team help me in this type of money fraud.
Any unused service cannot be charged is what i believe.

I am an airtel corporate customer. I decided to port to another network for the reason that i found airtel expensive now a days as compared to its own prepaid plans. I contacted vodafone customer care and talked to mr. Rohit. He offered a plan of rs. 329 with unlimited calling and unlimited data with 2gb high speed 4g data for lifetime billed per month.

I agreed, executive hence came to my home the same day. To my surprise, the executive informed that they r offering 2 gb data only for 3 months, and hence i called back the customer care and tried to confirm again the bill plan. Another surprise came my way, this time a lady with name neha told me that only 1 gb is offered in this plan.

Three personnel from the same company with three different sayings. I was shocked. After 5 min. Another call came from vodafone and expressed apology and said that it was executive mistake. So i asked once again about the plan. This time, the same plan became of rs. 349. What the # these vodafone people do. I was furious but felt laughing on their reponses. Totally unprofessional, foolish customer care service.

Vodafone... Red plans launch kiye the naaa... Apne customers k face dekho ab red red... Gusse me
.

Pathetic services

I would like to deactivate my sim card. I will pay the outstanding amount. My number is [protected]. The reason why i am deactivating my number is that i don't use my sim anymore. I went to the vodafone store also but they are unable to do it. Please do deactivate the sim card and send me a confirmation on [protected]@gmail.com. I will be very glad if you do it. I have already requested the vodafone office to deactivate but they did not deactivate the sim at all. Please do deactivate the sim and send a confirmation email and confirm it also on [protected]