Vodafone India Complaints & Reviews

Dear vodafone
My vodafone no. Is [protected]
Reacharge amount : 5000
Order id/reference no. : rj[protected]
Reacharge done by : paytm

Dear sir i want to do 500 but by mistake reacharge done 5000 so i kindly request you to plese cancel my this reacharge and refund this amount..

I talk paytm department they ssay that your amount is reversed by vodafone

Please help me..

Thannks

I applied for a lafu sim since 2 month but distributor & tm not to deliver my lafu sim. So i request vodafone ltd. To action this and send me a lafu sim & i want to a retailer of vodafone. And distributor & tm i nform that but do not care of my problem. So i request take necessary steps to distributor & tm. My workshop name star communication. My address is vill : dakshin salbari, po : purba duramari, pin : 735233.

I am trying to port out of vodafone since 3 weeks. After i send port out message i receive call from vodafone to convince me, not to leave vodafone and assuring to give best offer. Two times i received same call from them but they are making false commitments to prevent me from leaving vodafone. Still i haven't received any offers. If you don't want to give offers atleast help us in leaving vodafone. Very upset with overall experience of porting out and with customer care.

My phone number was overcharged by vodafone due to their own mistake. Even after accepting the mistake, vodafone charged us the entire amount. After we refused to pay the entire bill, we got a call from vodafone collection giving us a wavier and settled the account in 9000 rs.

Even after paying the settled amount, our account has not been updated.

My vodafone number [protected]- international roaming was activated without any request from our side and simply a msg was sent which got ignored. When i travelled to china, my phone was charged 18000 rs which was a total shock to me. After repeated complaints for the charge incurred nobody helped us. I did not use the phone even once and since mobile data was on. It got charged by itself.
Vodafone employees have admited that they activated roaming and sent the mesg themselves but no body is ready to help on the same and forced us to pay the bill. Feeling highly cheated from the company whom we have been using from the past 15 years.

As per the text written to vodafone but not being resolved despite so many complaints and visits to vodafone stores. - (Dear concern, please be informed that i have bought a new connection no.[protected] from your store go mobile, nehru place delhi. The recharge was done for rs. 449 and the plan is 1 gb data and unlimited calling for 70 days. But the data service has been stopped and another message for recharge has been sent to continue the service where as the said connection has been purchased few days back only.
I request you to resolve the issue as soon as possible other wise i will soon be approaching to the consumer forum/consumer cell because my complaint is not being resolved despite my complaint to customer care and vodafone store.)

As per that i am using postpaid vodafone no : [protected].

Suddenly, i get an bill amount rs 3820/-. If my previous month bill is rs. 920.05/-

As per my current bill cycle is from 24 may to 24 june : today i got an bill of rs 3820/-. Cycle date is not completed.

How could vodafone team do this and suddenly send bill before date.???

As per bill cycle hardly my bill will be 699 + tax and previous balance rs. 920.05/- = rs. 1700/- approx this bill i will pay and removing from post paid to pre paid that i can get prefer better. You people can make your own changes send to bill us.

I have given 1 complaint from oct month against to detective my both plan i. E. 450 + 250 + tax. But now own has taken my complaint when i am continuously making call to your team that time they have deactivated both plan. From oct to may almost 8 month. It was auto renewing means rs. 800 x 8 months = rs. 6400/- i paid to vodafone. So, many time i called with other no but you call center employe not taken my proper complaint not deactivated my both plans from oct. When i am continuously making call in this month that time it was deactivated.

You people can manage my bill on given above complaint current i am not paying extra amount rs. 2900/- which vodafone team suddenly add to my bill. And current bill also you people can mange into above amount rs. 6400/-.

Its and directly double from my current bill. All my previous bills are clear on given no.

I want reduction on my bill as per my bill plan i. E. 699 + tax and 920/-.

Toady when i was get an new bill for june month they given again 450 + 250 charges add on packages i was already deatived that packages and their exectuve said that you could not be get any charges in current bill...

I was paid feb and march bill : rs 4300/- on 6 apirl
Apirl : 1500 on 15 may
May bill given complaint with reducation rs 800 they given total bill rs. 920/-
Again same thing done on june month they agian charged me rs 450+ 250

I am not paying this bill hole bill rs. 5489/-

Why i paid this bill already paying them rs 6400/- extra without using add on packages charges. I am giving complaint from oct to till month.

I have been charged for using data, more than 400 rupees for approx 100 mb. The problem is that, the customer service guy told me that upto 122 mb free for that bill cycle and there is no need to activate any pack. I called customer service twice to verify the same which they confirmed. Now i see that amount is getting reflected on bill. I don't want to pay for that. If i was given wrong information, that is your problem. Please check the call recordingso if you have it. I want to get it resolved asap or please deactivate the service (Deactivate the sim card). Your service is pathetic and everyone in india should know it.

Thanks,
Debajyoti
Mobile: [protected]

I have been trying out to port out from vodafone and twice my request has been rejected without any specific reason.
For the first time i was been told that i am having un-billed amount for which due date was next month, though they never intimated me that i need to pay the bill before it.
Second time on next day i paid my bill and requested for porting again and it was been rejected again and the reason was told to me that there is an outstanding amount, it is showing 0 to me. As per customer care i need to calculate my monthly rental and pay it how this process works. And i paid in advance all the amount for the next bill yet to generate.
They are just trying to irritate the customer i need to loge a case against vodafone as they have been pushing me not to port out by rejecting it again and again.

We are facing network problem since long time but vodafone have not any solution of it.may be vodafone have not expert team to solve it vodafone is not a good service provider.vodafone is not a good company in network.its network is so poor.we can not use vodafone service properly but vodafone have no problem.vofafone have not expert staff team who can solve network problem.we said them to install a booster but they refuse to install booster.they do not want to solve our problem.

Hi,
My name is sachin kumar.
I recharged in my vodafone sim card and got a message saying that the dotbot have been activated for 5 days and 25 repees have been deducted.
I had not requested for any such vas so kindly stop this service and refund my money or i will port my number or break this sim card and throw somewhere in the garbage plus i will also complain in consumer court for such chiep happening..

One lady calls from +[protected] while sleeping on sunday and talks disrespectfully. She respresents vodaphone and wants to sell some package when i ask why disturb on sunday she calls from +[protected] and talks about ladies of my family
Why do you keep staff like this to harass customers? Am already registered for dnd
Please take action again vodaphone for disturbing me and violating dnd

Sir

I have purchased a vodafone mobile router router on 9/2015 and the wi-fi number is [protected] and since there was a red light showing on the router we went to the gallery and they said it is a network problem and till now everyday the internet is not working properly and i put a recharge of rs.697/- validity 28days i want you'll to look into this matter seriously otherwise if it is not possible then please give me the name email address and mobile number of the highest authority who can take up this matter seriously

Waiting for your immediate action and urgent reply

Melroy

My vodafone no is [protected]. Converted it from postpaid to prepaid few months back. Not able to recharge since then. Pls rectify my problem at the earliest. I tried to recharge using both easy recharge and online but failed. I called up one of the customer care centres they told to do 96 and 7 recharge but i and not able to do that too. I want to retain this no. Kindly make some arrangements - balamanikandan

Pls provide me call details of my prepaid number [protected] from april 2011to august 2013. Also i want sms details of this number i have lost some of my important contact number. So i want to recover them. Pls provide the call records as soon as possible. I m in urgent need of it. Hope to get a positive response from u. Subham sarda. Pls resolve the issue.

I am going vodafone store, sant nagar, east of kailash for port my number but there was a vodafone employ miss pooja her behaviour is rude.
If that kind of employee working in company. Then, what reputation on us about them.
I am airtel prepaid user anyone sugest me go vodafone store and port into vodafone postpaid, after see miss pooja, vodafone sant nagar, east of kailash employee atittude and rude behaviour.
I come back to home and reject port plan.
Thanks
And please terminate her
Anshul baisla

Someone registered my no as alternate contact for [protected] (Manoj Patil). And Vodafone continueously sending sms everyday. They are calling everyday 2-3 times from [protected] for recovery of payment. I have informed on call this no is unknown and I don't know any person with Manoj Patil several times. Still these Vodafone customer care people don't understand and call me everyday for recovery.
I don't understand why can't they verify alternate contact no before providing services to users. If they can't manage their services properly, then please stop your services and harrassing other people.

Regards,
Sushma Mhatre

Dear Sir / Mam,

I have not seen such a worst customer care service anywhere in my life time. I run a company named "Tradation Integrated Solutions Company", which is related to trading and my contact number is [protected] (CUG number). I'm using this number for my official purpose, so most of my customers know this number only. I was using basic mobile for this number so took the plan "349" which is unlimited talk time plan. Later when i started using Smart phone on March 28th 2017 i rang up your customer care people and asked to change the plan which comes with internet option. They suggested me to go with "499" plan which is also an unlimited plan and i too agreed with it. After getting the next month's bill i was shocked to see my bill amount as Rs.800 and Rs.1600. So when i called customer care to know the reason im bombshelled to know that i was in "299" plan. So because of that i have got such an uplifted bill. So from that time i use to call chennai customer care people to rectify the issue. Every day some new person will pickup the phone like Aishwarya, Uma, Shwetha, Hema and maany others and i will tell the same story to them and ask them to rectify it. As like computerized voice they use to give same answer "We are sorry for that and we will definitely callback to your number within 4 hours". This became usual and i will never get any call and one day i got fedup and asked for Manager or Supervisor to talk. One person named Glory claimed her as Manager and spoke to me and to my surprise she gave the same answer. I too waited as like every day and i never got any call. This issue was happening more than a month and Ms. Glory (Customer care manager) told that she doesnt know about this issue at all. I dont know then why is she sitting in that post. So till now my problem is not resolved. I dont know who will take action against this. Im totally fedup with chennai customer care and i know very well that they will never take any action. Till now i have not taken any legal action for this issue. For the past 20 days im not using that number, as my outgoing was barred, so i have lost most of my business also. So i request some body from customer care to take proper action for this issue.

--
Thanks and Regards
M.Gopinath
Alternate Number - [protected]

I have given the request to close my below number serveral times through email and at by call to cuatomer care.
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
Every time I made the payment and Vodafone again impose me the next month rental without any single ruppe use.

I am not using these numbers from several month and then why you are charging me every month and how can I use other internet services .

Please close these numbers immediately and deactivate all services frm these number. Also wave off all bills from the date I instruct to close my account .

Please arrange a call on my number [protected].

This is last time I am requesting you, I will go to legal if case you not wave off.

My name is Bipin Kesarikar and hold mobile Number [protected] (Relationship Number[protected]. I migrated to a new Bill Plan Red4Business on 27th Feb 2017. This plan gives me unlimited calling facility along with 3GB 3G data per month. However since the plan got activated, VAS services were getting auto activated for which each time I have written to customer care. Upon the generation of first bill post new bill plan activation which was on 18th March 2017, I was given reversal for the auto activated VAS charged in the bill and we sorted out. The VAS services continued to get activated even after that. The next bill was generated on 18th April 2017 and again charges for Auto Vas activated were levied. When I contacted the customer care I was told that these get activated because I have GPRS activated on my phone and hence downloads are happening. I need to deactivated/delete GPRS and then these will stop. They also said that they will not do the reversal. I agreed with the lady and said I will pay the additional charges this time as their is an element of doubt from my end as well. So I paid the bill in full. Then I went to your Vodafone Store on Paud Road, Pune and got the GPRS settings and Vodafone Live settings deactivated. Still the Auto Activation of VAS services continued. The next bill was generated on 18th May 2017. However your Team promptly gave me a credit reversal for the charges that were levied. So again I paid the remaining amount and we got it settled. Auto Activation of VAS services still continued and this time they were again charged in the bill generated on 18th June 2017. An amount of INR 521 was to be put on the bill for VAS services however one of your representative Mr. Sushil Deshmukh was convinced that these are incorrect charges therefore reversed INR 96 out of them with reference number[protected]. However the remaining charges of INR 425 have been billed to me and denied by your Team to be reversed. One of your Team Member Shammoor even passed a good will gesture credit of INR 100 which god knows were it is reflecting. On 22/06/17 I spoke with one lady Vidya who nicely heard me out and thought she has understood the situation because she said she will check with her seniors and get back to me. However very politely she has sent me a mail 10 minutes after we spoke which is basically a standard draft copy and pasted. Same with the lady Priyanka with whom I spoke on 23/06/2017 morning. Therefore I say that you people are contradicting each other. Also the people currently interacting with me on mail/phone are hardly trying to resolve the situation. They are just doing their job and nothing more. Once upon a time your customer service was highly appreciated but now it pains to interact with people who are least bothered to resolve situation. I have been with VODAFONE since 2009 and never will you see I paying up bills late or any other such thing. Its only since Feb 2017 that I am facing these problems. I want an immediate resolution from you people. Regards, Bipin Kesarikar [protected]