Vodafone India Complaints & Reviews

I am holding a corporate number- [protected] over a ten years and I am regularly pay the bill on time at my own. the mode of payment has been set through my HDFC Bank Credit Card by Auto smart pay system.

On dated 11.06.2017 my bill was generated only Rs 600.30 while vodafone has charged Rs 3289.05. I told to customer care for this and they asked me to write the email at- 'corporatecare.[protected]@vodafone.com' which i did on 23.06.2017. after a couple of hour I got as call from vodafone from the number- +[protected] and give me options i.e. 1) Either they will adjust the excess amount in coming months or 2) I will pay Rs 600.30 only then they can refund the full amount of Rs 3289.05 in next 48 hours.

I choose the 2nd option and immediately paid Rs 600.30 and send email today to 'corporatecare.[protected]@vodafone.com' with the acknowledgement of the Receipt of the payment of Rs 600.30 for the full refund of Rs 3289.05.

I shocked, when I got the reply on email from 'corporatecare.[protected]@vodafone.com' by saying that please ask your company's authorised signatory to confirm the same for the refund.

I am paying my bills at my own and vodafone had never asked my company to charge extra amount of Rs 3289.05 then why the consent of my company required to give me my refund of Rs 3289.05

I request you to help me to get my refund without any delay.

Regards
Hitender Chouhan
[protected]

I have moved to prepaid from postpaid vodafone they said we sent you the cheque of security amount within 60 days but still they don't sent it to me. This is totally wrong thing they did please consider my complain they do fraud to there customer. All bills and taxes are been kindly filled on time to vodafone but doing irresponsible thing to there customer make upset to us if they will not refund by amount i will prefer to mnp to other carrier vodafone always do such types of poor service.

Sir/madam,

Someone named sathyaraj has taken a mobile phone number [protected], but didn't pay his dues. He has given my email id. Now, vodafone has been sending payment dues to request to my email id, inspite of mailing them multiple times to legalcollection. [protected]@vodafone.com (11/2/16, 27/2/16) and speaking to the numbers given in their email[protected], i'm still being harassed. Call center has no clue on this.

Please help resolving the same.

I have been trying out to port out from Vodafone and twice my request has been rejected without any specific reason.
For the first time i was been told that i am having un-billed amount for which due date was next month, though they never intimated me that I need to pay the bill before it.
Second time on next day i paid my bill and requested for porting again and it was been rejected again and the reason was told to me that there is an outstanding amount, it is showing 0 to me. As per customer care i need to calculate my monthly rental and pay it how this process works, how can i keep real time check on the bill.
They are just trying to irritate the customer i need to loge a case against vodafone as they have been pushing me not to port out by rejecting it again and again.

Dear sir,

Phone number: [protected] (Vodafone- Bihar or Jharkhand location) is asking me again and again, my BOB a/c details and when I didn't reply him then he talks vulgar. Please lodge a complaint against this number and kindly block any phone calls and message from this number to my number.
My number is [protected]

Regard
Ravikant

Dear All
This is to bring your kind attention to the fact that we have taken Corporate numbers from Vodafone ie [protected] and other numbers also and the same was taken care by Mr. Harpreet from vodafone team contact number [protected].
He has told us about a plan of Rs. 999 for Unlimited Calls i.e, LOcal or STD or Roaming Incoming or Local Outgoing all shall be free under this plan, we gave our consent to activate the same verbally on phone call on about 1st or 2nd April 2017. he has delayed the activation till 25th April and on that day he has activated plan of Rs. 999 via some Request ID[protected] but he has commited a mistake which he has accepted on phone call also that he has done this by mistake and due to wrong plan being activated by him, roaming charges are being charged in our bills in last 3 bills of vodafone numbers we have taken.
Even after complaining a lot to him he just replies that its in process and he has mailed. You will get refund, many times he dont even pick up calls. Its about one month that we have raised this issue.
We want action on this immediate basis otherwise we shall be forwarding this concern to our legal consultant to take action.

For any further clearance, call on +91-[protected] who shall attend to your queries.

Thanks & Regards

Xpia Electronics Private Limited

Dear Team,

I am your valuable customer having 6 connections of vodafone. But this month I really got frustrated. As per mail received from vodafone I got notification from vodafone that I have used only 50% of the data allowance then why the charges calculated in my bill. I want reversal of this 499.71 Rs because I have not used any excess amount according to my plan. In last month my balance was 13 GB then why I will pay...

My name bhawanjeet singh. I went on vacation abroad. There i lost my mobile. I informed immediately to vodafone by mail.

On my return back i found vodafone has delivered new sim at my address. I was really happy at it.

But shock of my life came when vodafone gave me a bill of rs one lakh thirty four thousand for internatioal data only roaming in few hours between when i informed them and by the time they blocked my sim shocking!!

I think it was a grave mistake on my part to have informed vodafone about my loss and thereafter they have put up these cooked charges

Mobile no. [protected]

I am a post paid customer of Vodafone, India for over 10 years now. I have had several issues with the billing received previously from vodafone and had reoprted my concerns regarding the same then.

However, I have faced the worst of all situation at present. I am an international traveler since a couple of years now, and have been using the roaming packages by Vodafone.

As always, before leaving the country, I had called into the customer care to know the roaming offers that I could activate and it was attended by a customer care executive. I do not wish to name the person. I was asked to hold on and the person came back to me with an international roaming special offer where I would get an year's free outgoing and incoming calls plus 3G or 4G data, if I pay an advance of INR 5000/- for an year. I had asked to repeat the offer and I had even confirmed with the person two to three times if it is an year or month or day. I was told its an yearly package. As a customer I was very much satisfied and delighted with the offer and had asked to activate the same to the customer care executive.

I left the country and had started using the offer. Later I noticed that I have not received 3G offer. Due to my busy schedule it was hard for me to call and check regarding the matter. However, I called into the international customer care and spoke to them regarding the offer and the net issues. I was told by them, that they did not have such an offer. I had asked to check the calls I had made to the previous customer care executive. They said they will check and get back to me. I did not receive any calls from them for 3 to 5 days and I placed several calls to them after that, but nobody responded properly.

After few weeks, I was able to connect to a senior executive and he said there is no such offer and apologized for the same. I told him I was offered this special offer and I had confirmed many times before activating.

I got to know that the package activated by Vodafone is of INR 500/- per day, while they offered me a package of INR 5000/- for an year. I have never asked to activate such an offer. Currently the bill issued against my Vodafone number is INR 20, 000/-. I have always been prompt on paying my bills and never cross checked much on the amount before payment. A few times I had issued complaints against my bill as I was charged for data package etc while was out of country, which I had never activated prior to my any travel.

I am hereby requesting you to kindly look into the matter and charge me for what I was told initially by the customer care executive, that is, INR 5000/-. My number is barred as of now and I am suffering huge loss in my filed as am not able to attend or make my important calls. Please look into the matter as soon as possible and kindly remove the barring from my number.

My Indian Number : +91 [protected]
International Number : +[protected]

Note: Also I would like to mention that an customer care executive named, Praveen, spoke in utterly disappointing manner to me and I was shocked to see such employees in customer care unit of Vodafone.

By hoping a favorable reply at the earliest.

T is to inform you that i had joined vodafone network on 15th june'17 from airtel. I had submitted documents on 8th may and after lot of mails and complaints i had been ported on 15th june'17. While submitting the documents your store people of adabari, guwahati, assam offered me a plan of rs 350 per month with benefits of 1gb data per day and unlimited calling and free 4g upgrade with 2gb extra data for upgrading to 4g. But when today i have installed the vodafone app it is showing i have been given 499 plan with only 3gb data. When i had inquired for the same i had been told from the store that the pack of rs 350 is no longer available and for 4g sim i need to pay rs.100.

This is a clear case of cheating and misleading customers to increase the sales and earn revenue.
I didn't had the knowledge before that a mnc like vodafone is such a fraud and loots customers with false commitments.

So please look in the above mentioned issue a resolve on priority.

I had deactivated the number [protected]. Still i am getting the bills. The customer care people keep calling on my alternate number. Please find the email below for your reference. I had called vodafone customer care on may 26, 2017 and spoken with the manager. Initially she could not find the email with below reference number. Eventually after searching against all the sent emails to my email address, she was able to find the email. She assured that the number has been deactivated and i will not get any future bills. She said she was going to send an email about the same as well. They have not followed through with any of this. I have moved out of india now and this is vodafone india's way of troubling my parents back in india and try and extort money from them. This is not acceptable. ​my number is +[protected]. Email address is [protected]@gmail.com

— forwarded message —
From:
Date: sun, nov 6, 2016 at 12:51 pm
​​subject: permanently deactivate [protected]
To: [protected]@gmail.com

Dear sir/madam,

Thank you for your e-mail dated 05/11/2016, regarding disconnection for your vodafone mobile number [protected].

We confirm that your request for disconnection will be processed on 14/11/2016.

Dear sir/madam, we would like to inform you that, there is no outstanding amount due on your vodafone mobile number.

We would also like to inform you that your next bill will be generated on 07/12/2016, with the payment due date of 25/12/2016.

Dear sir/madam, you will be charged the monthly rentals for your tariff plan on pro-rata basis, for the period 07/11/2016 to 14/11/2016. However, the rentals for any value added services active on your account will be charged for the entire month.

Dear sir/madam, given below is the service request reference number for your request /enquiry in case you need to check the status on your e-mail you can share this number along with your vodafone mobile number with us.

Please note reference number[protected] for your future correspondence.

In case you need further assistance, please do call or e-mail us. We will do our best to help you.

Happy to help,

Shreyansh
Vodafone corporate relations

Contact numbers:
For any queries call 199 (Chargeable for agent access @ 50p/3min) or +91-[protected] (Standard calling charges applicable)
For any complaints call 198 toll free helpline.
E-mail: corporate. [protected]@vodafone.com
Website: www.vodafone.in

Now check and download 13 months’ call details absolutely free for your postpaid number. Log on to www.vodafone.in and go to my vodafone”.

On 11/5/2016 12:32 pm; from: [protected]@gmail.com; to: corporate. [protected]@vodafone.com; ;? Cc: ; subject: permanently deactivate [protected];
Name: amey prabhakar satan
Mobile number: [protected]
Reason to deactivate: permanently moving abroad.

Dear sir/ madam,

I would like to permanently deactivate my postpaid mobile number [protected]. Please do the same at the earliest. If any more information is needed, please inform the same.

Dear sir,
I am a customer of vodafone postpaid. My mobile no is [protected]. My plan is 399 but my postpaid bill generated above rs. 600 rupees (Towards mobile internet and late payment charges). Kindly waive off my extra bill.
I am unable to pay such a huge amount. Kindly help me in this regard else i'll plan to port my no from vodafone to jio or airtel as they are providing very better plans for unlimited callings and internet.

—
—

Best regards,

Nikita r. Manani

Contact: +91-[protected]

Mailing add: nikitar. [protected]@gmail.com

Hi, my account balance is getting debited for service i am not activating like dotbot, game station, deals pack and some unlimited at 30 pack. When i called customer care they say such packs are getting activated through internet usage. This doesn't seem to be the problem with other companies and why only vodafone? I am very unhappy and if this continues i will be forced to port my number.

Improper signal, debiting currency from Sim, bad network, customer care had promised for best offers for me but they have never given the offers, fake customer support. Before I was in Docomo network Vodafone execute called me for best offers in there network after all I have ported to Vodafone but now they have cheated me. in Vodafone network...

The vodafone network is rapidly deteriorating. They promise 4g, but at my house on 4g mode the only place we get network is if we practically hang at the window like monkeys.

Internet connectivity reminds me of the dial up days when connection drops were frequent. 3g is barely at times working and keeps connecting disconnecting. I have to go to airplane mode on and off, thereafter it works great for 4-5 minutes and then back to its mischievous ways.

Upon calling customer care, they promise their technical team will look into it, but that never happens.

And this problem isn't just in my building. It's happening even at my office. Where i used to get good data network now it's patchy. There are others also in our society who face the same issue, so it's not that i have a handset issue.

What is this dotbot service. I didn't even heard about this service name. With whose permission you have activated this service. As i didn't put any requests to activate any such services, please refund my 75/- rs and deactivate service as soon as possible. Why are playing with customer like this. If you want to earn money go in truthful way... Dont cheat customers..

Thanks

I have got overbilled for 2 month old shifted connection, i have taken rs 99/- plan, i do not have any other value added or any other services, still it is over billed. I have paid for call charges still they are try to disconnect the services. Lot of value added service they have added and charging on it without asking. It was roaming free with in india, still roaming charges they have charged. I have call services along with they have given 100 sms free with in the package but they are charged for sms. And i have plan for some calls free for any mobiles that also charged.

Sir, our company's cug number [protected] has met with some technical problem. Earlier incoming calls from other than cug numbers were blocked. But since around last 1-2 months, calls have started from unknown numbers. This is our dgvcl company's power sub station's number. So all outsider calls must be blocked. Please do na. You can contact me on [protected]

Dear sir,

My phone number : [protected]
Subject : harrasing service by your customer care girgaum branch. False promises.

This sim in in my name. My son is using this phone. Last month in may his phone was crashed so sim was damaged. So i applied and took new sim from girgaum branch.

The sim was unused for 15 days as i didnt have extra phone. But i paid all the bills as its postpaid phone.

On 18th june i purchased phone and inserted sim. It was not registered on network.
I called customer care and i was told to visit gallery where i got the sim.

On monday 19th i went to gallery at girgaum. There is long que and i have to wait for minimum 30 minutes. They gave me new sim took aadhaar card zerox duly signed, filled the form and gave me a new sim and assured it will start in 4 hours. It did not start

On tuesday 20th i send my staff for the same. They told that again the sim owner has to come. I went there again waited for half hour. They again filled a form got my signature and same assurance of 4 hours. It did not start.

On wednesday 21st again i went and requested its very urgent. Please urged them to do soon. They gave me new sim again asked for all papers like pan and aadhar and told in 4 hours it will start. It did not start.

On thursday 22nd i sent my staff. I got asurance in 1 hour it will start. It did not start. So at 5 o clock in evening i went. Again form was filled and i am told by tomorrow morning that is by 23rd morning it will start. I was annoyed but they were not worried for that.

Each and everytime i went to vodafone the behaviour of staff was rude. They were not bothered for service rather than clearing people from their gallery as we are unwanted.

The security person seemed to be more trained and was respectful rather than staff. Long queues and tokens and too much harassment. Token software not working and too much mess.

Today at 9 o clock in evening i called vodafone care and i was told that the new sim you have received sim no[protected] synt. There is no record on the system that this sim has to be registered on network. And no record that this sim is given to me.

This means that your vodafone gallery at girgaum are just making fools to customers. Just grabbing money and not interested to give any service. From 5 days i have wasted my 5 hours but your staff is least bothered. Bad behaviour. Bad service bad signals, bad and uneducated staff are all those taglines to be kept for vodafone.

You dont value customers, keep in mind customers will forget you. We are paying money and your work is to give service rather than cheating the people. Its our hard earned money not meant for your entertainment.
My compliant number is[protected]

Please reply to this mail and start my phone or i have to take a step further as i am very annoyed and irritated for such cheating by your people.

My phone no is [protected].
Waiting for your reply
Regards
Nimesh parikh

Sir my vodaphone no is [protected]
my area address :8-7-170/77 shankar enclave, hal colony, old bowenpally, secundrabad hyderabad
pincode-500011
sir,
singnal problem its out side of my home its good inside of the home means i have facing problem last 2year i given complain also vodaphone so not recoved my problem plz solve it