Vodafone India Complaints & Reviews

Vodafone employee aarti from vodafone office gandhibag, nagpur; sold me unlimited calling plan for number porting from airtel to vodafone. I told her that i'm in mumbai from last 3 yrs still she gave me nagpur's connection and now according to customer care executive i'm in roaming and i have to pay roaming charges. I bought a plan for unlimited calling and now they charged me for calling. Who will pay those charges? Without intimating me vodafone guys turned off my connection as well. I want my number to be switched on again, switch me to mumbai circle and waved off my roaming bill, coz that was due to misleading information from vodafone employee. My vodafone number - [protected]

Dear sir (Vodafone, chennai circle)

I never sought any value added service for my telephone no. Xxxxxx331, however vodafone has started sending post paid bill for rs. 150 from april bill. I had already called to its call centre to deactivate the service, which i have never been used nor never sought. The call centre employee said that this service (Some kind of flim channel) is being removed from my accounts. However, this was only a conned reply. They did not remove and again they have sent the bill with adding rs. 150/- for value added services. This is a day robbing by the vodafone. This is not the fair business practice and this is cheating. I have already put my compliant to vodafonecare. [protected]@vodafone.com however i do not expect them to rectify the fault in bill. There is no any complaint email address in trai web page. Which is really intriguing.

Hi,

Last week had applied for porting from reliance to vodafone and it has been successfully done. And had applied the docs through vodafone online link and someone had call me and said to submit the docs through whatsup number. And said simcard will be delivered to courier till nw i haven't receive any sim card and have tried to call on this number. The number is switch off. And already have receive msg for televerification its almost 4 days ago.

However have visited ti vodafone bhayander store for this issue and they have given a new sim card and they said this card will be activated once your docs get update in filenet application till that time simcard will not get activated then i ask hw many days it takes. She said may be 1 week or 20 days no idea. Then i ask hw i come to know that docs get updates in system and she said you need to do the followp alternative 3 or 4 days. What a service of vodafone.

Even though i had call customare care and they said visit store that's it.

Request you to please shutdown store and customer care service if you are not helping out.

What a horrible service provided if this will not going to resolved then i m going to port all my family vodafone number to other operator.

And also pls change the logo instead of happy to help you pls mention as happy to kick you.
Port no is [protected]

Regards,
Shaikh rizwan
[protected]
[protected]

June 22, 2017 submit a complaint

On june 22, 2017, click nation pack was activated even though i never requested for it. I have been a loyal customer to this network (Vodafone), but this kind of cheap tactics was not expected.

So i want a refund of 35 rupees in this number ([protected]) asap.
As there are many other players in this field, i wont hesitate to switch my network if this kind of incidents happen again.
Client number: [protected]

The customer care has no response for this queries

Witbout reason unbilled amount increases no sms to cross the limit and executive csnt take proper response in my case apply 90 rs 4g net charges insted data is included my pack also next day when new month start unbilled amount also incresed without any reason all the time i ignore nut that time i never ignore i file a case against it in proper manner

"[protected]" is phone no. Se bar bar koi unknown call kar raha he so, please send info of this no."thank you" i[censored] give me all details of this no.
Dear sir,
Can you give me detais o[censored]ser & mobile number of this number "[protected]" please send me the details of this mobile
Number on my e-mail address. I am waiting for your reply
Reply as early as possible.

I had migrated my total 5 mobile numbers from airtel to vodafone a month back. All these numbers are under cug plan.
I did this porting when your executive gave me below said plan.

As per his commitment plan was as below

Rental/month: 99.00/-
With this rental
- cug free
- all local calls (Vodafone to other local): 225 minutes
- all local messages (Vodafone to other local): 100
Thereafter charges
- vodafone to vodafone local: 0.20 / call
- vodafone to other local: 0.30 / call
- vodafone to std/landline: 0.50 / call

But when i received the bill i got to know that plan given to me is completely different than what he has committed.

Given plan as per bill is

Rental/month: 99.00/-
With this rental
- cug free
- all local calls (Vodafone to vodafone local): 100 minutes
- all local messages (Vodafone to local+std): 200
Thereafter charges
- vodafone to vodafone local: 0.50 / call
- vodafone to other local: 0.50 / call
- vodafone to other std: 0.60 / call
- vodafone to landline local: 0.50 / call
- vodafone to landline std: 0.60 / call

I am asking him to answer the same from the date i received this bill i. E. From 3rd june till date. He always asked me to wait for 2 days then after wait for 2 more days and so on….
After following him and not getting any satisfactory response, i raised issue in vodafone customer care, then to appellate email.
Unfortunate everywhere i got negative response.
Attached is the screenshot of email conversation between vodafone executive and his higher authorities who sanctioned this plan for me and using this only that executive (His name is sandip jadhav +91 [protected]) convinced me to port it out from airtel to vodafone.

I bouht a sim 8 days ago. The retailer says that the sim will activate in 3 days but now it wlll not activate and the retailer will not take any actionmy number is [protected]. Please check this number and activate this number i ll give all document on the shop. And he will give all docs in comapany buf my sim is not activate please check and activate my sim fast. I hope that you will reply as soon as possible. And the customer executive will not anwering my call

My son is using a apple iphone 5 and yesterday rs.5.00 got deducted on his mobile number [protected] and when he called up 198 and they told him that he had send an international sms where no international sms he send i want the refund of rs.5.00 back or else give me the name mobile number and email address of the highest authority who can take up this matter seriously

Waiting for your immediate reply and urgent action

Melanie

Sir, i am a vodafone prepaid mobile customer from majuli island, assam. The vodafone mobile network coverage area in the natun kamalabari satra is not available. We are from a government of india office situated in the satra premises. Due to no network - both mobile & internet, we are unable to communicate with our head offices. Kindly improve the network which is only 2 km away from kamalabari chariali.

I am a vodafone mumbai consumer - no. [protected]. I have moved to maharashtra recently and wish to port my no from vodafone mumbai to vodafone maharashtra. I tried alot to send the message for upc code to 1900, all in vain. The customer service disappointed me by saying go to mumbai back to send the message as u r in roaming right now!! This is just so ridiculous, i have moved out to a new place and i need to port my no. Thats it, why am i bein harrasses so much for this? I have the sim, all the documents, still so many problems??? Please help.

I am writing this complaint to inform you that 5 days ago my sim was blocked due to an unknown reason. When i contacted vodafone care then said to generate a new duplicate sim card without telling me what the problem was. I did the same as they told and purchased a new duplicate sim card with same number from a vodafone store. But now my problem is that my duplicate sim card is not activated since last 5 days and all my works are pending due to that. I tried to contact at service centres and many more place but got no response. It is very hard to do my job work without that number. Kindly take an action very soon so that my problem is get solved. I would be thankful for that. For more inquiry please mail me and contact me on my email id "[protected]@gmail.com" so that i can give my mobile number.

Hi
Yesterday i. E 20th june i went to vodafone store-malad west opp infinity mall to get a new sim card for the no. I am using, your executive informed me that since the no. I am using is not on my name so i have to take a post paid connection which i agreed to.
Then i said her that i need a minimal rental plan as i am already using a post paid connection which i am happy with and this no. Is just for keeping as i'm using this no. From a long time and all my bank details are linked with this no.
They said they will give 99 plan which i ws ok with and i came home back today when i checked my plan details it was 399
What is this now??
Its fraud, are you people going to pay the bill that you are putting me on your plan acc to your wish
Highly disappointed!!!
Then i called on the customer care no. They said 99 plan is not in use at the moment by vodafone so she put me for 199 plan
.
Kindly look in to the matter when you people are investing in your infrastructure you should also invest into training & learning of your employees.. God knows what they are doing sitting in the store giving wrong info to customers..

On 08th jun 2017, click nation pack was activated even though i never requested for it. I have been a loyal customer to this network (Vodafone), but this kind of cheap tactics was not expected.
So i want a refund of 35 rupees in this number ([protected]) asap.
As there are many other players in this field, i wont hesitate to switch my network if this kind of incidents happen again.
My number: [protected]

So please deactivate nation pack for ever

A bad experience:
I travelled to the united states recently and availed of a 30 days pack which allowed me to enjoy unlimited data & calls in the usa. The pack also had a feature of extending beyond 30 days @ rs. 500/day.

My network started only a day after reaching the us and that too after a lot of follow up thru international calls with a long hold time listening to all the promotional stuff.

I returned after 34 days and on landing in india found the outgoing calls barred.

Reaching out to a representative at vodafone was the next big challenge and after several attempts the standard answer was "we are extremely sorry for the inconvenience". I was also told that i need to pay an outstanding amount of over rs. 55000/- for restoring the outgoing facility and wait till the 28th of june for getting any break up.

Have been a customer of vodafone for over 25 years and extremely disappointed with their high handedness with no fault of mine.

Can someone from the senior team of vodafone reach out to me and do something about this as baring outgoing call is a huge inconvenience.

I have been recently transferred to bangalore from mumbai. My wife is using vodafone number [protected] till now. I went to vodafone centre, new bel road for changing the old sim to nano sim on 16 jun 17, i was told by mr naveen that since the sim is of mumbai i should come on 20 jun 17 for the new sim.

Today on 20 jun 17 i was attended by one service engineer and mr chandra shekhar and told that the sim has not come. I asked him to port my sim for bangalore in that case. Both agreed to do it.

But was surprised to see that this simple thing could also not be done by them. Technical excuses were given by chandrashekhar.

I consequently having waited for more than 35 minutes and thereafter left the vodafone showroom disappointed.

The bad service rendered at this service centre is very appalling.

May i kindly request you to take necessary action and arrange for the nano card at an early date.

Regards

Kuldeep

My name is manoj mahadik my number is [protected]
I have done recharge of rs.249 unlimited internet for 28 days, after 4 days vodafone started deducting my balance this is how profession companies works as well i did the recharge of 55 that plan is also not working on the same. This shown how vodafone works with clients and giving fake advertisement as well fake assurance, worst service provided by there customer care executive. First they put me on hold for 12 mins then again i disconnect the call and again i called up then they put me on hold for more the 25 mins this is the way how big companies working like a #...

I've got constant sms alerts about sim uprgradation and that my sim will expire if i don't upgrade from 3g to 4g is that mandatory to do? What if my phone does not supports 4g? Are every 3g vodafone sims beings upgraded to 4g in entire india? Are we not supposed to know the reason behind it? Just sending an alert that sim will expire is sufficient? What if the person doesn't wants to experience the 4g offers? Atleast one message stating the issues had to be sent you people can sent millions of messages stating that sim will expire if we don't upgrade but not the reason behind it? Will vodafone not provide the 3g services in india or what is the reason? Can you plz look after it?

A vas has been activated without my knowledge. And i have been trying to deactivate it for quite a while. It hasn't happened. Customer care seems to be saying the same thing instead of addressing my problem. The vas does not get deactivated. I have tried deactivating it many times. So please do not tell me how to deactivate it and enrage me. Deactivate that service which i am not interested in. I do not need dotbot. I don't really understand the play that you guys are making. People have enough problems already. Resolve my issue soon. And again i don't need instructions telling me to send 'stop' to some number. I have tried. Seriously, you guys need to upgrade your customer service helpline. You have the worst of the bunch. My email id is [protected]@gmail.com

Hello,
I am jitender kumar, working out of india, my postpaid vodafone mobile no is [protected], i want to convert it to postpaid as i am no longer using it, my brother is using it.
My brother visited customer care centre but they told that i should have present for conversation.
Pls suggest how can i convert from postpaid to prepaid, as i am out of india.
I want to continue that number as my important contacts are at that number.

Pls do the needful