Vodafone India Complaints & Reviews

Please refer the chain of trailing mails in this regard. I am surprised by the ignorance shown by Vodafone in this regard.
My [protected] number of corporate plan was blocked in Feb 17 due to non-payment of bill of May 2016. I visited Vodafone gallery in Thane & asked for duplicate bill. Also all subsequent payments of that number have been made by me on SMS those were sent. After that I raised the complaint with corporate assist. They sent me duplicate bills by email on 2nd April 2017. The said pending amount INR 549 is of May 2016 for which I received bill on 12th April 2017.
This and other bills were never sent to me earlier but still after May 2016 I have made all the payments. The greatest irony is the unpaid bill number is still working now where as my [protected] & [protected](Data card) is blocked although their bills are not pending.
When there is a delay of 1 day in bill payment, Vodafone charges INR 100 as fine but when there is lapse from Vodafone of 11 months in delivering the bill my numbers are blocked.
No one can remember whether eleven month back the payment is done or not.I need to check all my credit card statements, bank accounts for payment.

The lapse of vodafone is not punished but the customer is made to suffer.

Also Vodafone has not bothered to response to trailing mails

Maine customer care se internet ke baare mai kuch madad mangi lekin customer care galat suchana di unke kahe anusaar kiya to 113 rs main balance and 2gb data kat liya gaya us mater mai customer care se kai samprak kiya lekin hamesa alag alag log phon uttend karte hai aur kahate ki 24 hour mai balance and 2gb data wapish aa jayega likin pichle 5 dino se galat suchana de rahe hai mai Vodafone ka bahut purana customer hu 2 sim postpaid and 2 sim prepaid istemaal karata lekin prepaid customer care sahi suchna nahi dete hai isliye mai ya to meri madad kare nahi to meri 4 sim port karane ka kast kare
Mobile no. [protected]

THANKS

At the end of the month March _17, i went to Vodafone store in ankleshwar to convert my post paid sim card to prepaid .They told me to come at starting of month april .I went on 2nd april -17 with all necessary docs. at Vodafone mini store held at GIDC ankleshwar .I submitted my docs and a application for prepaid sim .They gave me 2 sim and told me that it will be activate in 2 working days .i paid all due bill and extra 30 rupees for 2 days more now it is about to end of month april 4-5 times I visited Vodafone mini store and 5-6 times I made calls to customer care they are not giving me satisfactory answer asking for more bill amount and asking for resubmission of docs. after 20 days now what should I do ? .

I recharged my number on 17 April by rs 352 but till date your data is not working on my mobile. I tried multiple time to contact your customer care but they are unable to solve my problem. I have Delhi number [protected] and now I am in Rajasthan and I receive my data plan that is active on my number but I couldn't use this. Now service to contact your customer care through 198 or 199 is barred on my number. Who will solve my problem. If you haven't any solution then refund my amount. I am waiting your response positively otherwise I am forced to take legal action against you.

I have a phone from Kolkata, which I lost in Pune. I could block the phone number, I got a SIM card from Vodafone office in Pune for Kolkata number but they are not activating the number for last 48 hours. Their customer support can only say that 'visit the vodafone office', which I have done 2 times already without any result but lots of false promises

I wants my vodafone number back

My sim had stolen just today i.e.20/04/2017 please block my sim [protected]

Batch no 211216 serail no 73313047 please send me secret code my card has damaged after scratching it it's too hard to recharge it as so as help me after getting my complaint

Hi this is to bring to your notice that I had called Vodafone customer service twice for a refund as the internet was not working at all for me. I talked to some "pooja" first and she could not connect me to her supervisor. Then I called after two days and I was transferred to technical team, who did not even pick the phone.had to be on line for 15 minutes. I just wanted the company to get another plan with the same money. I am frustrated with the services as I have been a customer for long.
Thanks in advance
Ramesh chauhan
[protected]

I receive numerous calls from vodafone regarding bill payment for a stranger though i have informed them that i am unaware of such person and requested to delete my number. Alas, i have to face the problem till now.

For current month bill there is major issue on the monthly billing charges for [protected], 6 & 7 which has been increased from 299/ to 400/- to be waived and sorted else we will not make payments for below nos.
Also there are additional charges with conference call charges applied despite we are in CuG, there is no sense for you charging on this aspect:
charges on conference call @ Rs, 59.60 for [protected] which should not be applicable for CUG nos.
charges on roaming @ Rs. 80.75 and on conference calls it is 70.40 for [protected] which should not be applicable between CUG nos.
charges on roaming @ Rs. 29.02 for [protected] Is in roam like home and is in MH circle at Pune, we are time and again reminding and following with you...

Biggest blunder from your team is on billing charges of Rs. 924.23 for [protected], towards internet - Gprs without any actual usage, which has been personally shown to your executive Mr. Rameshwar Gupta during his-visit to our office. Also this handset does not have provision and no. is not subscribed for internet. if at all we were to use internet, we would have subscribed a plan rather incurring such exorbitant charges which has been falsely claimed and billed by you, we require complete waival of internet charges on this account.

We are forced to activate porting /migrating out of all our nos because of your nonsensical attitude with abnormal and false billing repetitively and we are also fed up following up with you time and again. We now urge you to revise the bills with up to date for us to make full and final payment/settlement and if you do not rectify and are not willing to provide waival on your false/ wrong billing, we are not liable to make any payments and take legal action.

We hereby advise you to cancel all our corporate connections of [protected] - 9 with immediate effect. We will retain our earlier ported no. [protected] on prepaid/port out to other operator.

PS* dear team please remove/surrender the vodafone corporate connection sims for us to disconnect vodafone connections right away...

We are fed up of your repeated wrong billing as i have personally checked my team member's mobile no. [protected] and there is no usage of internet i am not sure how you keep on harassing pestering and plundering the corporate customers with post paid connection. Now to get rid of this never ending nuisance from your erranious billing team, we have decided either to port out or migrate to prepaid connection.

Prior to which we want the billing of all our company nos to be rectified for us to make the payment and settle the accounts if you continue substantiating with wrong billing and accounting, we will be forced to initiate legal action on your wrong and unethical practices.

We intend to migrate and need to settle the accounts in next days, your nominated Customer care person does not bother to pick/answer our calls and hence suggest that your sales team member Mr. Rameshwar the representative of your company who has bagged this contract and marked in cc need to visit and settle and sort the your wrong billing matter soon.

Please i want to my call history its urgently so, please send me. my mobile no -[protected]

I have choosed a postpaid plan with vodafone with 375 rs. - 100 discount rental lifetime plan. My monthly billing was in between 300-350 including taxes. Now the company have changed it without information and billed me 487rs.

How to get PUK code for unblocking PIN to open sim Please provide as soon as posiable

I was using Vodafone's post-paid connection for almost 1 years from 2015. Like any other mobile service providers in India Vodafone was never behind in the race of charging customers for services which they never asked for. I somehow managed to continue with my post-paid connection even after facing such problems multiple times.

In January 2017 when Vodafone made a mistake in my bill and even after providing them enough evidences on the extra amount that I was charged for Internet usage they were adamant to revert back the charges and send my an updated bill.

But Vodafone kept on sending me bills every month with late payment charges on the balance amount. By this time my Vodafone connection was deactivated and I was not able to make calls.

The mistake in my January month’s bill – they charged me for internet usage at 10p/10KB rate, Note: I had a 499 plan (which had unlimited internet, 1GB 4G speed, then restricted) activated at that time and I received message stating increase 1GB net just @51 rupees, which i activated. This service replaced my old activated plan on my number & it became 2GB data only, no unlimited after that (which was previously promised). This i realised after receiving invoice.

I was suggested by a Vodafone representative to wait until I get the February month’s bill and then call up Vodafone customer care to sort out the problem and get and updated bill. They did send me an updated bill afterwards but the correction in the amount was not what it should have been and I was still being charged for something which was a mistake from their end! I refused to pay the bill.

After 4 months now in April 2017, I got a letter from High court advocate (Harish S Gore) which says that his Client, Vodafone will be taking legal action against me if the outstanding amount is not paid ASAP. I am still not going to pay a penny to Vodafone India Limited. If they plan to take legal action, I am prepared and ready to provide details on all communications with customer care during that period.

Just wanted to warn and inform everyone about the ill practices of Vodafone India Limited which entered India back in 2007 by not paying capital gain tax of Rs. 11, 200 Cr to GOI, which has now grown up to Rs. 20, 000 Cr.

Today In my best offers section they show that if i recharge with 70₹ i could get a talktime of 140₹. But i received only 60₹. On calling their customers representative they mention that u were supposed to receive between 50 and 140.. Why this minimum value was not mentioned in the offer. This is clearly fooling customers and is a case of fraud. Companies like these have been manipulating information and making huge sums of money. This has to be stopped.
mobile no. - [protected]

I have submitted document for mobile portability of the Vodafone Mumbai Number [protected] to Vodafone Bangaluru on 15/04/2017. I have received a text message on 19/04/2017 at 10:30 PM that the portability is successful.
So to activate, I called 59059, the IVR asks me to select the correct language & once I have selected the right language, the IVR disconnects the call.
I have made calls to [protected], their customer care executive asks me to call Mumbai region Vodafone number [protected]. I called on this number, but the customer care asks me to call 199 & hangs up the call on the face.
Please note I have called 199, it does not work for me there as well. I have called the relationship manager, but no response from there as well. I waited for 40 long minutes, but no luck there as well.

Hello,

This is dhawal here and i am using vodafone postpaid number [protected] (Pune) for a long almost 10+ years; last friday i. E. 14th april 2017, while changing sim from a phone to another i damaged the sim and contacted to pimple saudagar vodafone store, pune. They asked a id proof and gave me a new sim saying that it will mapped with existing no and will be activated in 4 hours, somehow i am still not able to use the sim. I spoke with customer care executives but they could not resolve my issue. I tried to contact on call to appellate office and nodal office but call is getting on hold for more than 30 + minutes.

Since friday itself, i am travelling out of town and customer care executives are asking to visit store which is not possible for next 1 week or so.

One of worst service i am getting from the vodafone. If you can't care about old customer then how can you give service to other.

Why the wrong commitment made from the vodafone store guy? Why customer care executives are not able to resolve my issue.

Current status is, while registering on network getting a message "your sim doesn't allow connection to this network" and "cannot register to the selected network".

"happy to help you" is it a joke going on.

Could you please resolve my issue on priority if not then will move to another service provider and will go to court also for bad service you are providing.

Regards,
Dhawal

My number is [protected]. I had ported out this number from vodafone on 17th January 2017. I have a security deposit of 3500 Rs with vodafone which has not been refunded to date, Though i was told by the vodafone staff that it will be refunded within 90 days. I have visited the local vodafone outlet numerous times with no success. I need immediate redress.Awaiting early action from your end.