Vodafone India Complaints & Reviews

Dear team,

I have done the recharge of rs. 348 on my vodafone number [protected]. After doing the recharge i came to know about the terms and conditions that vodafone internet services available with only 4g enabled phones. I have called the customer care executive regarding the issue but he said he is helpless with the issue and will not be able to solve the issue. There was no mention in the recharge tab that the said services are available for only 4g enabled phones. Also i am currently using 5 numbers with vodafone like [protected], [protected], [protected] and [protected]. Being a loyal customer i was expecting solution for the problem but didn't get any relief. I am really hurt with the behaviour of vodafone for the whole issue. I have already applied for porting on my 2 numbers still didn't get any reply from vodafone. It's really frustrating being so loyal with a company despite the available distractions like jio and other networks. Hope to get a resolution for my problem.

Regards,
Ashish sharma
[protected]

This is with reference to Bill for month of April 2017 where I have been charged Roaming Charges of Rs. 2985/- for International roaming for the 2G data charges. I am a frequent international traveller and always keep the Mobile data off when I am on International travel. This time I was charged Rs. 2985 for Data which I have not used since my Mobile data was off. I did travel from 21st (Landed in Dubai at 11:30 pm local time) to 23rd March 2017(Landed in Mumbai 11:00 pm local time) to Dubai but never used Mobile data on my number [protected].

As per the below and attached screen shot through Vodafone mobile app taken on 24th March 12:43 am I have used total 3.64 mb on 21st March while roaming in Dubai which should not be the case since my Mobile data was off. Also when I spoke to Call Center Vikas, he told me there is usage of 5.23 MB which is not matching the screen usage from Vodafone Mobile app.

I had called Vodafone call center from Dubai on 22nd March 2017 when I got initial SMS, email for my Data usage in roaming informing that my Mobile data was off in Dubai, that time I was told to raise a request when the billing is done as per plan on 1st of month.

I request Vodafone to reverse the data charges of Rs 2985/- for which there is no usage of Mobile data on 21st March from my phone [protected]. As even the Bill consumption as per the Bill and the Vodafone is wrongly shown/ calculated.

After the reversal of Rs 2985/- and tax, this will help me pay my bill before the due date of 19th April 2017.

Date Usage
21 Macrh 02:29pm 0.47
21 march 02:43pm 0.52
21 March 08:55pm 1.09
21 March 11:22pm 1.56
Total 3.64

I port my number from idea to vodafone.[protected]. After 5 days vodafone suddenly disable my number without any prior notice i have very urgent work but i am unable to contact anyone. When i call customer care he said verification incomplete and how you say this when flipkart and amazon deliver their product in same address. And they does not contact me when they has issue and disconnect my number

Respected sir,
Myself dr. Amit b. Nahar had called vodafone customer care centre and
Requested for new 4g sim in dec 2016. My request was received, address
Was taken and i was told that i will receive a new sim card via courier within 7 working days. After calling many times and escalating the issue,
Vodafone didnt send me the new sim card and finally i was told
To collect the simcard from vodafone store in ichalkaranji.
Finally i visited vodafone store, at kolhapur road ichalkaranji on 18
March 2017 and requested them to provide me with new 4g simcard and
Also to convert my postpaid card to prepaid.
The costumer care executive who attended my request called to
Vodafone manager in sangli and asked me to talk to her. The manager on call
Bargained me regarding extra amount of data vodafone can provide me if
I dont convert my postpaid to prepaid. First she said she will provide
Me 8gb data in 499, then she said she will make a new plan available to
Me which will cost me 350 rs per mnth and with 8 gb internet. I finally
Aid that i am not intrested in any of postpaid plan and i want my
Number be converted to prepaid. Then they asked me to fillup a form for
Conversion to prepaid, took one photo and xerox of my adhar card.
They asked me to pay rs 570 which was due of feb bill and also
Collected rs 50 for conversion of my postpaid no. To prepaid no. So i
Paid total 620 rs on 18 march 2017.
They gave me a simcard with number[protected].
Ir, till now my number has not been converted to prepaid. They are
Asking me to pay the bill till today (22/4/2017) they are saying that i
Continued using my no. Till today.
Ir i am a doctor by profession, how can i stop using my contact number untill vodafone activates my new card.
Why should i pay the bill till 22 april 2017? If had cleared my due on
18th march 2017.
(I was not asked to pay due of duration 5th march to 18th march,
Otherwise i would have paid it on 18th march itself when i visited
The store or according to trai instructions they should have deducted the due from my deposit amount). Even if my request was rejected they should have informed me via msg, mail or a call.
This is my worse experience with vodafone.
Even i have recordings of customer care number where each time they
Used to say that issue has been escalated and my problem will be
Olved in 48 hrs. But this 48 hrs never came.
Also sir if vodafone cannot process my request in middle of month then
Atleast they should have converted my no from postpaid to prepaid at
The start of april bill cycle. Even vodafone didnt do this. Today
Afternoon (22/4/2017) i received call from customer care executive
Where i told her everything and she was going to take local vodafone
Tore manager in conference but was unable to connect and she told me
To pay the dues.
And now they are saying to pay dues and they will transfer my no. From prepaid to postpaid. But my point is i have paid all dues 1 mnth back and if something was remaining i would have paid 1 mnth back only atleast they should have said me for that.
I request u to kindly see in this matter and do the needful.

Ir i will sum up the 2 issues
1. I am unable to use 4g sim even after waiting for 4 mnths
2. My postpaid no. Is not converted to prepaid even after visiting
Vodafone store, doing all formalities which where asked to be done on
18th march 2017.

Dr. Amit b. Nahar
Its disgusting that vodafone is unable to process my request from last 1 mnth while today (25th april) afternoon my wife received a call whether she is intrested in converting her prepaid no. To postpaid no.. It means they can convert a number from prepaid to postpaid in middle of the mnth u cant do it in reverse order.

Complaint no. With vodafone 12/4/[protected]
19/4/[protected]
22/4/[protected]
Desirable resolution - conversion of my postpaid to prepaid.
I am ready to pay bill from 5th march to 18 th march or 2 days more.

I have been receiving bills from Vodafone regularly, asking to pay the amount in time. To be frank I do not even own a single mobile number from Vodafone.

I requested them several times through social media and also through emails but I did not get any response from them. The last email I got from them is on 22 Apr 2017 from Vodafone.[protected]@vodafone.com. And this repeats every month.

Request you to please take proper action not to send unnecessary emails to others who do not even own the number. (Please change the email id of the person who owns the number in attachment)

Maine 1-27 par customer care par internet slowness k liye fone kiya kisi deepa ji ne fone uthaya aur shikaayat sunane k bad mujhse kaha ki aapki shikayat note ho gyi hai aur main shikayat no. S. M. S. Kar rahi hoon. Jo mujhe ab tak nahin mila mere abhi dudara fone karane par kaha gaya ki nodal office fone kijiye. Maine kiya aur fone karib 15 minute baad kisi hasan ji ne pick kiya. 15 minute bad, ye service hai aapki. Is spardha k zamane mein. Main to service vadalne ki soch raha hoon. Plz recording zaroor suniyee.

My telephone number is[protected]

Yesterday i. E.24th april 2017 through net banking of hdfc i have recharged an amount of rs.342/- after receiving an offer message in my above phone. To my utter surprise i have got a message confirming my transaction and also intimating that an amount of rs.332/- or so was deducted as acceptance fee which may be clarified to me as an amount of rs.10/- was showing as balance.

What is this acceptance fee why should i pay

I want a clarification from your side immediately as i do not want to pay any acceptance fee.

My name is shanmugavel.Im from Assam. I lost my mobile phone .so please block my number. My number is [protected].important contants is in the mobile so please block the sim card.

Hello,

My vodafone number is [protected] and monthly rental plan is of rs. 299. I am writing this complaint because i want to permanently deactivate my vodafone number. The reason for this is i faced a lot of network issues after activating my no. The area where i am living currently have very poor vodafone reception. As soon as i reach my home the vodafone network shows no service. It remains same till i come out of my home to a certain distance. Also during registering i was not informed anything about personal verification for address. And i received a phone call for submitting the address proof photo on whatsapp for verification within 48 hrs. Due to some reason i could not send them the address proof that they itself. But they deactivated my services next day itself even when my 48 hrs time limit was not over. The services were restarted after few days when there verification was over. Till that i could not use my vodafone no. Even after providing all the identity proofs during registration.
Taking into account all these issues i have decided to deactivate the number. So i request u to consider my issue and fulfill my request.

Dear sir I'm sanjay Thacker my Vodafone no. Is [protected] I'm my Vodafone sim upgrades 4g but company's offers 4g Data not send so please active data plans. Thank u.

I moved to Chennai from Bangalore then I switched to my number from Airtel to Vodafone.

after using few months, Vodafone has blocked my outgoing calls .
My number is [protected]

Customer care is saying that my postpaid bill is due, but I never used postpaid bill.

I want to convert my postpaid number to prepaid. none of your customer service executive helping me to know the process. Please get this process fast

Hi i m prashit [protected] it's my previous post paid connection which was surrender before clearing all the dues. And its surrender before the bill generated through your secv store with a letter but they did not providing any receiving and inform me that will b closed within 4days... But after 1month letter you informed me that i have some yes against this no can you please clarify me the reason why i m suffering if your executive don't doing his job...

I have recharged online for Rs. 50/- after several followups i was not able to get my amount. contact no. . I suggest everyone not to recharge online for vodafone. They are cheating us...

I have sent to vodafone and they are not responding at all. I have sent to official mail and local vodafone manager's mail also But I'm not getting any help to resolve my problem. Below is the mail I have sent to them. Please go through that to understand the problem.

Hi Vodafone,

This is C Jayakumar, I’m a government employee working in KSPCB as Assistant Administrative Officer.
I’m using Vodafone postpaid connection for more than 5 years now and I have paid all my bills on date till now.
My current plan is 500Rs one and usually will get a bill of 600 to 700 per month.

Last Month I got a Vodafone bill of Rs 1424/- and was really shocked to see this much amount. Since I was sure that I had not used so much, I visited the nearby Vodafone store in Church Street. They said will check and get back within 3 working days. And today when I went to the store again they confirmed that it was a valid call and an ISD call was done which was charged for Rs 720 for 6 mins.
Since I never do any ISD or even STD call I asked them for the details, I’m mentioning the details in the last.
Then when I searched my call logs, I came to know that I got a missed call from this number in early Morning 5 o clock on 13th March. Since it was midnight and could be some emergency, I called back to this number.
Now after doing some research I came to know that this is some hacking thing done by some fraud ppl for money.
Now I have a question, How this is a valid call? How can a call be charged for 720 rs for 6 mins?

Since it is a fraud call, these kind of calls should be blocked or added to the spam list from network company (vodafone).
I’m not ready to pay this extra amount(720), As I’m not done any mistake to pay this much amount for a fraud call.

Can you please provide me a solution to handle this situation?

In case if I have no other option other than to pay the entire bill amount, I would be very much happy to disconnect this Vodafone connection and will never use it as this is not at all safe (Remember people like me might not be aware of the fraud numbers and It is the responsibility of the Company to take care of this. Or incase if mistake like this happens then that amount which ever has been charged should be waived off)

Waiting for your reply as the last date of my bill is on 19th of this Month.

Details of the call,
Number : [protected]
Date : 13/3/2017
Time : 05:05:07
Charge : 720 Rupees for 6 mins

Thanks & regards,
C Jayakumar

I have switched plans within vodafone. I have been using vodafone since inception. I[censored] check your records i am a regular payer of of all my dues.
Your team is now harrasing me stating that my novemeber bills are due.
Why is it that i was not informed of the same during switchover. I would have gladly paid it then while i did it for my other sim held with you. This is totally unprofessional. Also your team calls me and talks in an unprofessional manner and argues with me. You have hired people who dont even know how to talk.
Firstly you are harrasing a corporate client for no rhyme or reason.
Due to all this harrassment i am not going to pay any dues as mentioned by you.

I was postpaid mobile no. 97xxxxxx40 holder. My security deposit amount was Rs.250/-. I got my post paid number to prepaid number in March 2017.
I received the following email from your Vodafone Mobile Services Ltd. office regarding the refund amount after deducting my dues Rs.155/31 from my security deposit. I don't received my refund cheque, drawn on Standard Chartered Bank so far.
I request you for early delivery of my refund cheque. The date of cheque is now over one month. I fear the cheque would be stale when I get it.
From:
refund notifation
To:
Subject: Refund Notification
Date: Wed, 22 Mar 2017 16:31:37 IST
Dear Customer,
This is with reference to your Vodafone postpaid mobile number 97xxxxxx40 with relationship number[protected].
It’s been a pleasure having you as our valued Customer. We would like to thank you for giving us an opportunity to serve you.
Your refund for the mentioned postpaid mobile number has been processed. The net amount payable to you has been arrived as follows:
A. Total Deposit paid by you: 250
B. Less Balance Amount due from you: 155.31
C. Less Other Adjustments/Cancellation Fee: 0
D. Net Amount Payable to You: 94.69
Your refund details:
Cheque No: 055114, Cheque Amount: Rs. 94.69, Cheque Date: 3/22/2017 Drawn On: Standard Chartered
You should receive the Cheque within 10 working days.
Thank you for being a part of the Vodafone family. We appreciate your association with us and look forward to serve you again.
Please contact us on our 24-hour Vodafone Care on 199/[protected] for any queries.
Yours Sincerely,
Vodafone Mobile Services Limited

Sir,
i am purchase a postpaid sim of vodafone from online site of vodafone and my reference number is 2104895 in 18 April 2017 and submit my KYC in same date but still my sim not activated my sim show only emergency and for verification i am dial 59059 but call not connecting bcoz my sim in emergency plz do help full asap .
and i am call and send the mail and they say me visit ur nearest Vodafone store with KYC .I am go to consumers Cort for this
.when I am alrdy submit my KYC and alrdy get the SMS from Vodafone that we rec ur KYC and forward to activated the number.NOW tell me what was issue in my KYC and I am submit my new KYC but I want my old KYC back and this I my last mail .i[censored] not give any result am I am go to cort and TRAI for this

CONCERN NUMBER-[protected]
SIM NUMBER-[protected] sy
ATL NUMBER -[protected]
NAME-dileep kumar

Dear Sir / madam,

My no. is [protected],

My Vodafone postpaid plan is 150 per month. In spite of that i have given the bill of INR 354/- When check with the toll free no. & also visited the gallery they informed that net pack has been activated but I don't understand how can internet start without our intimation. We have never given any request for the same. and if you check my bill record i will not used any internet data because i am not use any smart phone and also If you check my record i have hardly 3 to 4 call then why i will pay this. For around more than 15 to 20 times i have explained the scenario to your executive but still no revert so it is really painful to recite again everything.

Regret to tell you that you are not at all customer friendly people.No wonder people are switching to other service provider.

I will ready to pay my actual bill amt that means 150 + ST. I will not pay any charges for the same.

so my request to you, kindly waive off or reverse my internet charges in my bill.

I am waiting your reply.

Meena Godse.
[protected]

I dont know my [protected] vidafone number, outgoung sms s bar or not so please check and recover soon...